Service manual

OpenScape Business V1
Sales Information Page 20 04.06.2013
smooth flow of communication in the reception hall. Furthermore, integrated call distribution
ensures availability and guarantees the fastest customer contact. So telephony is not only
convenient, but also more efficient.
OpenScape Business offers a variety of business telephony features such as:
– Advisory messages
– Intercept position / Attendant console
– Call waiting / Call waiting tone
– Caller list
– Do Not Disturb / Ringer cutoff
– Call pickup
– Call forwarding from the extension
– Display of call destination and call source
– Override for call forwarding and call pickup
– Classes of Service
– Executive/Secretary function
– Display languages (individually settable)
– Announcements
– Call detail recording
– Group call
– Internal texts for the Comfort handsets
– Internal directory
– Conferencing (internal/external)
– Speed dialing (individual/system)
– Line seizure (automatic)
– Trunk keys
– Toggle/Connect
– Message texts
– Music-on-hold with system-driven announcements
– External music source (optional)
– One Number Service (ONS)
– Night/day service
– Parking
– Account code
– Relay (actuators/sensors)
– Consultation
– Callback on busy and no answer (automatic)
– Station number suppression
– Call signaling
– Call forwarding after timeout on RNA, immediately on busy
– Ringing group on
– Hunt group (linear/cyclical)
– Locking the phone (individual lock code)
– Central telephone directory
– Entrance telephone and door opener function
– Call transfer (internal/external)
– Redialing (expanded)
– Automatic recall from public network provider
– Encryption (SPE)
A detailed list of the telephony functions can be found in the Feature Description.
1.3.3 Unified Communications and Collaboration
Unified Communication (UC) is a technology that improves communication in enterprises by
integrating various communication media in a unified application environment. OpenScape
Business simplifies business processes in enterprises by providing, among other things, an