Service manual

OpenScape Business V1
Sales Information Page 21 04.06.2013
integrated presence management (that enables users to automatically route calls to their mobile
phones when they are out of the office, for example). However, several other features such as
dial-in conferencing
S2
, personal voicemail (voicemail box), personal fax box
S2
, Instant
Messaging (IM)
S2
, use of the mobile phone as an extension of the PBX, Contact Center
S2
, video
and web collaboration
S2
, etc., are also combined in this unified solution. UC streamlines
business processes and saves working hours, and thus makes employees happier and
businesses more profitable.
1.3.3.1 Presence Status
The presence status enables you to keep track of the availability and accessibility of your team,
even across locations. By using automatically generated announcements about your presence
status, you can inform even external callers of your status, for example, "In a meeting until 12
Noon". This makes it possible to work more effectively because your customers can decide what
you do, i.e., leave a message for you or contact a colleague immediately. You can change the
presence status via your UC client or through your phone. Using the link to the Outlook Calendar
S2
and the calendar for the Mac OS X
S2
(iCal), the presence status is set automatically if certain
keywords have been entered in appointments.
1.3.3.2 Drag & Drop Conferences
S2
You can save travel costs and share information quickly and effectively by taking advantage of
the conferencing facilities of OpenScape Business. There is no need to set up conferences
manually on the phone; you can do this easily with a few clicks in your UC client. As the
conference controller, you can choose whether you want to start a spontaneous conference or a
scheduled conference - with or without web collaboration.
1.3.3.3 Favorites List
Save the phone numbers of your most important business partners and colleagues in the
personal Favorites bar; this will allow you to quickly contact them without a long search for the
phone number.
1.3.3.4 Directories
Browse all automatically connected phone books (directories in the system, in Exchange
S2
,
directories connected via LDAP
S2
or the Open Directory Service
S2
) with a single search
command. This ensures the least amount of effort when looking for a contact.
1.3.3.5 Dialing with a Mouse Click
S2
You found the phone number of a customer in an e-mail or on the Internet and want to contact
that customer immediately? No problem! Simply highlight the phone number and then dial it
automatically, without losing any time by typing the phone number at the phone.
1.3.3.6 Call Journal
Who called and when, and whom did I not reach? The phone journal provides you with this
information at any time and allows you to contact them with a click.
1.3.3.7 Status-based Call Forwarding
Do you forward your calls to your cell phone when you are not in the office and have you
sometimes forgotten to do that? Then the automatic forwarding of calls on setting the presence
status will help you by forwarding your calls automatically to your cell phone whenever you set
your status to "Out of the Office". With the mobile client, this can, of course, also be conveniently
done from the road.
1.3.3.8 CallMe!
S2
You are sitting in a hotel, but still need to make some business calls and want to avoid additional
costs. No problem. CallMe helps. With the CallMe feature enabled, you simply your contact in the
UC client. OpenScape Business calls you back in the hotel room and connects you with your
contact. The cost is incurred in the company, while saving you time.