Service manual

OpenScape Business V1
Sales Information Page 22 04.06.2013
1.3.3.9 Personal AutoAttendant
S2
You can give callers options to increase your presence. For example: "Press 1 to reach me on my
mobile phone or 2 to leave me a message.
1.3.3.10 Screen Pops
S2
Incoming calls are immediately shown on the PC via a popup; you can then decide what you do,
e.g., accept the call or directly forward it, all at the click of a mouse! After accepting a call, the
options presented are automatically changed, e.g., you can then start a web collaboration (see
also below)
1.3.3.11 Voicemail Box and Fax Box
S2
Use your personal voicemail box more effectively by having incoming voice messages sent to you
by e-mail and accessing your important messages quickly via the UC client.
Save yourself the long way to the fax machine; your personal fax box
S2
allows you to receive
and send faxes directly at your personal computer.
1.3.3.12 Notifications
S2
Incoming voice and fax messages can be automatically signaled by e-mail, SMS or a call (to your
mobile phone, for example).
1.3.3.13 Instant Messaging
S2
Communicate using chat in real time with colleagues, e.g., when the phone is busy, but you have
to reach a colleague quickly because you have an important client on the phone. You can, of
course, also chat with multiple subscribers, which is ideal for coordination while conducting a
conference call.
1.3.3.14 Voice Recording
S2
You can record a call or a conference easily, so no details are lost.
1.3.3.15 Web Collaboration
S2
Web collaboration allows multiple participants to work on a document concurrently, regardless of
their location; you only need a computer with access to the Internet.
The solution provides secure multimedia conferencing, integrated seamlessly into the interface of
OpenScape Business.
OpenScape Web Collaboration improves cooperation and teamwork within your organization and
with your business partners. Through integrated features such as desktop and file sharing,
whiteboards and video conferencing, for example, project or sales meetings, training sessions
and product presentations can be conducted without costly business trips.
1.3.3.16 Access Protection
Security is of utmost importance; a 6 digit password secures access to the client and the
voicemail box. The default codes must, of course, be changed at the first access. This is
somewhat cumbersome, but increases the security.
1.3.3.17 OpenScape Business UC Clients
Depending on the selected UC solution (UC Smart or UC Suite
S2
), different UC clients with
different functions and integration options are available to you. Depending on how you work, you
can choose the optimum OpenScape Business UC client to facilitate your daily communication
and to improve customer service. The clients of UC Smart and UC Suite cannot be operated in
parallel. However, it is possible to migrate from UC Smart to UC Suite.
myPortal Smart
myPortal Smart offers the easiest access to all UC Smart features such as presence indication
with favorites, quick search for contacts, phone directories, instant messaging, voicemail, call
journals, etc. The UC client adapts to your desktop and can be installed on all major operating
systems (Windows and Mac).