Service manual

OpenScape Business V1

Sales Information Page 33 04.06.2013

1.3.6.2 myAttendant

myAttendant is a convenient Attendant Console that optimally connects phone functions with the

UC features of OpenScape Business. Besides the traditional switching functions, myAttendant

also focuses on managing the UC solution. Apart from displaying and managing the presence

statuses of subscribers, it is also possible to directly access mailboxes and fax boxes (if released

by the subscriber) with myAttendant, thus expanding the possibilities of its deployment.

All UC functions are combined in the message center, which provides central access to voice, fax

and instant messages (only with the consent of the individual subscribers, of course)

1.3.6.3 Company AutoAttendant

The Company AutoAttendant forwards incoming calls to the company number automatically to

the appropriate destination by using the possibilities of information prompts combined with an

automatic transfer after the caller enters a digit.

The AutoAttendant enables you to customize the workflow in your company, whether for

advertising messages or through use of the individual announcement tree (press 1 for Sales or 2

for Service ...). The available schedules

expand the possible use cases, since the workflows

for incoming calls can be automatically switched, depending on the day of the week and the time

of day. For example, outside business hours, incoming calls can be automatically routed to the

night station.

Based on the incoming call number, an individual announcement, e.g., in a country-specific

language, can be played.

Existing announcements or professionally recorded announcements in WAV format can also be

imported, of course.