Service manual

OpenScape Business V1
Sales Information Page 3 04.06.2013
1 Description of Product/Solution/Service
1.1 System Overview
OpenScape Business offers small and medium-sized businesses the answer to their individual
and diverse communication needs in a unified, flexible and scalable solution. The OpenScape
Business solution architecture can be deployed independently of the existing telephony
infrastructure, regardless of whether traditional telephony, IP or DECT is involved. From powerful
telephony to a comprehensive UC solution, OpenScape Business always provides the right
solution for all enterprises with up to 500 stations or 1000 stations in a network.
Flexible, scalable and powerful
OpenScape Business combines the best of HiPath 3000 and OpenScape Office in a new solution
platform.
OpenScape Business is the all-in-one solution for small and medium-sized enterprises and offers:
– Integrated voice services, presence management (presence status), drag and drop
conferencing, visual voicemail (voicemail box), AutoAttendant Multimedia Contact Center, IM
(Instant Messaging), Mobility, directory access with database connection, fax, integration into
business processes, and much more
– UC clients individually customized for the workplace and way of working
– Interface integration of OpenScape Web Collaboration
– The perfect solution for customers with one location or network-wide solution with multiple
locations
– OpenScape Business offers a unified business solution architecture:
– Depending on the existing infrastructure, different OpenScape Business models are available
for various configuration sizes (X3/X5/X8). Alternatively, it is also possible to operate the
OpenScape Business software on standard servers (softswitch) and even in fully virtualized
environments, of course.
– Regardless of the model, 500 stations are always supported (sum of IP, analog and digital
stations)