Service manual

OpenScape Business V1
Sales Information Page 42 04.06.2013
Prerequisites and Requirements
– OpenScape Business CSTA interface
In order to connect to OpenScape Business TAPI 170, one CSTA link of OpenScape Office is
required, regardless of how many TAPI 170 clients are connected. This also applies to
networked OpenScape Business systems.
– PC Hardware
The PC hardware must comply with at least the system requirements specified by Microsoft
for the operating system used, provided that no further software applications other than TAPI
170 are being operated. In addition, an Ethernet LAN interface is required.
Other Constraints
– Only Microsoft Windows operating systems can be used in conjunction with TAPI 170.
– The TAPI server and clients must be managed by the same network domain controller.
– The following applies to the terminal server environment:
– OpenScape Business TAPI 170 must be installed on the same server hardware as the
terminal server.
– When using a terminal server cluster architecture, the TAPI 170 software must be installed
on each terminal server in the cluster.
– The maximum possible number of OpenScape Business TAPI 170 servers in conjunction
with OpenScape Business must not be exceeded. The maximum number of possible
connections is reduced if the CSTA links of OpenScape Business are used by other CSTA
applications.
Software Provisioning
The OpenScape Business TAPI 170 software is supplied on a separate data medium. It is not
part of the OpenScape Business System software.
Migration
The procedure for migrating a HiPath 3000 system with HiPath TAPI 120/170 V2 to OpenScape
Business is described in section
1.12.
1.3.13 CSTA Interface
S2
The CSTA interface enables high-performance CTI, Contact Center and Unified Communication
applications, etc., to be connected to OpenScape Business.
Overview of Features
– Access via Ethernet LAN (TCP/IP)
– CSTA Phase III, ASN.1 encoding:
– ECMA-269 Services for Computer Supported Telecommunications Applications (CSTA)
Phase III
– Standard ECMA-285 ASN.1 for Computer Supported Telecommunications Applications
(CSTA) Phase III
– Support for a wide range of system telephones
– Network-wide monitoring and control of all resources
– Multiplexing for monitor points:
Info
In contrast to the handling of the CSTA interface of HiPath 3000, the following must be observed
for the CSTA interface of OpenScape Business:
– The connection to the CSTA interface is identical for standalone and networked OpenScape
Business systems. It occurs exclusively via the LAN. RS-232 (V.24) and S0 interfaces are no
longer supported.
– Additional hardware and software components such as the CSTA Service Provider (CSP), HG
1500 board or HiPath 5000 RSM System are no longer required with OpenScape Business.
– The CSTA interface is still not licensed
– A maximum of 4 CSTA links can be used for connecting external applications. In the default
factory state, 3 of the 4 CSTA interfaces are preconfigured for the use of internal applications
of OpenScape Business. These can optionally also be used for connecting external
applications.