Service manual

OpenScape Business V1
Sales Information Page 52 04.06.2013
* Note about Oracle Java 32 bit or 64 bit:
In order to use the myPortal for Desktop function "Import Outlook Contacts at Startup" in
conjunction with the 64-bit version of Microsoft Office 2013, an installation of the 64-bit variant of
Oracle Java is required. If this optional setting is not needed, then the use of the 32-bit version of
Oracle Java is recommended, since the memory requirements are then significantly lower. For
this reason, the 32-bit version of Oracle Java is generally recommended for all other installations
as well.
Minimum Hardware Requirements
Windows Client PCs
– 2 GHz CPU
– RAM: 2 GB
(Microsoft Windows XP: 1 GB)
(Microsoft Windows 2003 Server: 1 GB)
– 100 Mbps LAN
– XGA (1024x768) screen resolution, myPortal for Outlook: SVGA (800x600) screen resolution
MAC Client PCs
– Processor type: Intel Core 2 Duo 2 GHz
– Memory: 2 GB 667 MHz DDR RAM
– Operating system: Apple MAC OS X >= 10.7.3 (Lion) or >= 10.8.x (Mountain Lion)
– Installed Java: Java SE 6 >= 1.6.0.31-b04-415
Microsoft Terminal Server, Citrix Server
myAttendant, myPortal for Desktop, myPortal for Outlook and OpenScape Office Fax Printer can
be used in Microsoft Terminal Server and Citrix Server environments under the following
preconditions:
myPortal smart does not support any Terminal Server or Citrix server installations.
Terminal Server and Citrix Server environments, including hosted services and virtual
environments are the responsibility of the customer.
Operating system:
Microsoft Windows 2012 Server as Microsoft Terminal Server
– Microsoft Windows 2008 R2 Server as Microsoft Terminal Server
– Microsoft Windows 2008 R2 Server as Microsoft Terminal Server
– Microsoft Windows 2003 Server as Microsoft Terminal Server
– Microsoft Windows 2008 R2 Server (64 bit) with Citrix XenApp 6.0 Server (Desktop Mode)
– Microsoft Windows 2008 R2 Server (64 bit) with Citrix XenApp 5.0 Server (Desktop Mode)
Office applications:
– Microsoft Office 2013 (32 bit and 64 bit)
– Microsoft Office 2010 (32 bit and 64 bit)
– Microsoft Office 2007 (32 bit)
– Microsoft Office 2003 (32 bit)
Hardware Prerequisites: The number of installable clients depends on the server performance
and on the amount of available memory. If the server is also being used for other applications,
their memory requirements must also be taken into account. More information on the
configuration of Citrix XenApp Server can be found under:
http://wiki.siemens-enterprise.com/wiki/OpenScape_Office.
1.4.5.2 Prerequisites for OpenScape Business Attendant/BLF
Minimum Hardware Requirements
None other those for the operating system
Monitor with a resolution of min. 1024x768, optional second monitor to display the second
BLF
Video card with 16-bit color depth (min. 256 colors)
Operating System
– Microsoft Windows 8
– Microsoft Windows 7
– Microsoft Windows Vista