eyesite550 User Manual
SCOTTY Web Site • http://www.scottygroup.com Product Support If you have a problem with your eyesite 550: • First check the Troubleshooting chapter of this manual. • Check the SCOTTY web site for relevant information. • If you still have a problem, contact your SCOTTY dealer. • If this is not possible, contact Customer Services: • The Americas: Tel: +1-910-395-6100, Email: support.americas@scottygroup.com • Europe, Middle East and Africa: Tel: +43 316 409 426, Email: support.emea@scottygroup.
IMPORTANT SAFETY INFORMATION • Do not dismantle the eyesite 550. There are no user serviceable parts inside. Access to the inside of this unit should only be carried out by approved service personnel. • Keep the eyesite 550 away from water and other liquids (except when cleaning, as directed below). If you suspect that liquid has entered the equipment, immediately disconnect the unit from the network and from the power supply, ensuring first that your hands and the power supply outlet area are dry.
Connection to the Power Supply • Never overload power sockets. • In order to remove power from this product, you must disconnect the power plug from the power outlet. In order to safely achieve this action, the product must be installed close to the power outlet and be positioned in such a way that user access to the power plug and socket connection is not restricted. • The product must only be used with the provided power supply.
eyesite 550 Contents 1 Introduction & Getting Started . . . . . . . . . .1 About the eyesite 550 remote video system . . . . . . Getting Started. . . . . . . . . . . . . . . . . . . . . . . . . . . . . Requirements for the eyesite 550 . . . . . . . . . . . . . . Unpacking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Connecting the Equipment . . . . . . . . . . . . . . . . . . . 2 Setting up the eyesite 550 . . . . . . . . . . . . .15 Setup Menus . . . . . . . . . . . . . . . . . . . .
Connecting Other Equipment . . . . . . . . . .63 External Connectors . . . . . . . . . . . . . . . . . . . . . . . Connecting a Monitor . . . . . . . . . . . . . . . . . . . . . . Connecting Cameras . . . . . . . . . . . . . . . . . . . . . . . Setting Camera Video Presets . . . . . . . . . . . . . . . . Connecting a Video Recorder (VCR) . . . . . . . . . . Additional Information . . . . . . . . . . . . . . . . . . . . . 7 Advanced Options . . . . . . . . . . . . . . . . . . .73 User Options . . . . .
CHAPTER 1 Introduction & Getting Started This User Manual describes all the features of the eyesite 550 remote video system and is written both for those who are responsible for installing and configuring it and those who use it on a day-to-day basis.
About the eyesite 550 remote video system The eyesite 550 provides real time transmission of remote video over IP and/or PSTN networks. The eyesite 550 connects to a standard monitor or TV, providing full-screen video and flexible video display options such as sizable, moveable picture-in-picture (PIP). The eyesite 550 unit is lightweight and portable, and it operates over standard IP (Internet Protocol) networks, allowing remote access to your CCTV system from anywhere in the world.
Introduction & Getting Started Using the enclosed eyesite for Windows software on a laptop or PC you can: • Call into the eyesite 110, 140 or 550 over IP or PSTN phone line connections. • Receive automatic calls from the eyesite 110, 140 or 550. • See live video and listen to live audio. • Take snapshots, save, and send them as JPEG files. • Control Pan, Tilt, Zoom cameras remotely • Change camera sources remotely.
Unique technology eyesite 550 remote video systems offer a range of unique features that improve the user and administrator experience Pre-Event Recording • Retrieve images before the event was triggered. The eyesite 550 stores these images for you to download. Auto-Dial on Alarm • The eyesite 550 can be linked to an alarm panel, sensors, or motion detectors. During an event the eyesite 550 can automatically connect to a remote monitoring facility.
Introduction & Getting Started Reduced infrastructure costs 1. eyesite 550 remote video systems require no dedicated IP video infrastructure when using SCOTTY’s Packet Buddy protocol. 2. The eyesite 550 also supports the H.323 protocol, so can adapt to future infrastructure changes, and interoperate with equipment from other vendors. Enhanced features A range of features give the user greater flexibility when in a call. These include: 1. Digital zoom 2. Image control (faster/sharper) 3.
Getting Started Requirements for the eyesite 550 The eyesite 550 unit requires the following: • Power outlet • 10 or 100 Base-T LAN (Local Area Network) connection • And/or standard analog telephone line • Static IP address or subscription to SCOTTY’s StatIX service. • TV or monitor on which to view the menus and camera images. Unpacking Your shipment should contain the following components: • eyesite 550 remote video system unit • Power supply and AC power cord. • Remote control with batteries.
Introduction & Getting Started Connecting to the Network or Phone Line. To connect the Phone Line cable 1. Connect one end of the PSTN line cable to the RJ-11 socket labeled ‘Phone Line’. 2. Connect the other end into the phone line jack on the wall. To connect the network cable: 1. Connect one end of the network cable into the socket labeled Ethernet at the rear of the eyesite 550. 2. Connect the other end into your RJ-45 network jack.. Connecting the Power Supply To connect the power supply: 1.
Connecting to a TV To connect to a TV or Monitor: 1. Connect the supplied AV phono cable to the connector labeled ‘Video Out’ and to the TV’s Auxiliary Video input. 2. Connect the other branch of the supplied AV phono cable to the connector labeled ‘Audio Out’ and to the TV’s Auxiliary Audio input. Tip: If your TV or Monitor has stereo inputs, use the left channel input. Connecting a Pan Tilt Zoom Camera To connect a PTZ camera: 1.
Introduction & Getting Started Using the Remote Control The Remote Control contains all the keys you need to set up and control the eyesite 550. To use the remote control, point the LED at the Infra-red sensor on the eyesite 550 and press the key you require.
Set Up Keys Use the following keys to set up the eyesite 550: • MENU- Displays the Setup Menu. • CLEAR- Deletes everything in a highlighted field within a menu. • ENTER- Saves a selection or entry • EXIT - Cancels a selection or entry and exits out of the current menu to the previous menu. Installing Batteries Batteries are provided and must be installed before using the remote control.
Introduction & Getting Started . 7. Navigate through the web server in a similar manner to normal menu navigation.
Remote Monitoring and Configuration The eyesite 550 can also be accessed, monitored, and configured remotely. The steps and recommendations are as follows. To configure remote web server access: 12 1. Protect the web server by entering a supervisor PIN as described in Chapter 7Advanced Options, User Options 2. Create a port forwarding rule in the firewall. 3. Forward from the public address of your firewall to the private address of the eyesite 550. 4.
CHAPTER 2 Setting up the eyesite 550 This chapter explains the menu structure. It then explains how to navigate the menus that control the cameras and communications. If you are setting up the eyesite 550 for the first time, you should follow the steps in this chapter and then go on to the next chapter which explains how to make calls. Setup Menus The eyesite 550 unit is configured using the Setup Menu. The Setup Menu provides a number of options that display further menus and information screens.
Menu Layout All the menus and information screens have the same format as the Setup Menu: • Title Bar: At the top of all menus, indicates the menu you are currently viewing. • Button Bar: At the bottom of all menus, displays information about keys used for navigating through the menus. Selecting Menu Options The menus also have numbered options. To select an option: • Press the number key corresponding to the option you require, or • Use the Up and Down arrow keys to highlight the option.
Setting up the eyesite 550 Saving Changes When all changes have been made within a setup menu, press the ENTER button twice. The message: “Saving Changes…” is displayed on your screen. Canceling an action Press the EXIT button. Setup Menu Options All the menus are displayed from the Setup Menu. The Setup Menu options are: Phone Book Allows you to enter and edit entries in your Phone Book.
Setting up the Phone Book You can input up to 50 entries in the Phone Book. Each entry contains the name of the contact, the type of call being placed, IP address, and a security PIN if the called party requires PIN authorization. Using the Phone Book Open the Speed Dial menu by pressing the START button • Use the Up, Down, Right and Left arrow keys to scroll through your contacts and view all pages in your Phone Book. • Press a number key on the key pad to make a call to the desired contact.
Setting up the eyesite 550 3. Highlight the Name field using the Up or Down arrow keys. Enter the name of the contact using the number keys on the key pad which are also labeled with letters. The name you enter also appears in your Speed Dial directory • Press a number key to cycle through the letters until your choice is displayed. • Press the Right arrow key to move one space to the right to enter the next letter. • Press the Left arrow key to delete the previous character. 4.
Communications Setup To configure the Communications Setup options: 20 1. Press the MENU button, then press the number 2 key to display the Communications Setup menu 2. Use the number keys, or press the Up or Down arrow keys to select an option in the list. Telephone Select Telephone to configure the modem, dial prefix, and autoanswer. Network Select this option to access the Network Setup menu to configure the IP addresses and UDP Port address relevant to your network.
Setting up the eyesite 550 Telephone Setup (PSTN) Analog Setup (PSTN) allows you to configure various call options on your remote video system. To access the Telephone Setup menu: 1. Press the Menu button, then press the number 2 key to access Communication Setup, then the number 1 key to access Analog Setup.. 2. Use the number keys to select an option in the list. Country Code Use the Left or Right arrow keys to scroll through the country code options.
Network Setup The IP addresses for your remote video system must be configured using the Network Setup menu. Either this can be set manually (static) or automatically when DHCP (Dynamic Host Control Protocol) is enabled. When DHCP is enabled, the IP Address, Net Mask and Gateway options are greyed out as these parameters are setup automatically. To configure the Network Setup options: 1. Press the MENU button, then press the number 2 key to display the Communications Setup menu. 2.
Setting up the eyesite 550 Use the number keys, or press the Up or Down arrow keys to select an option in the list. IP Address Mode Options are either Static, DHCP (Dynamic Host Configuration Protocol), or PPPoE (point-to-Point Protocol over Ethernet). When DHCP is enabled the IP Address, Net Mask and Gateway are setup automatically at the beginning of each session. Using PPPoE you will additionally need to enter the user name and password used with your Internet Service Provider.
Max Data Speed Select the Max Data Speed using the Right or Left arrow keys on your key pad. The Max Data Speed feature is for limiting the bandwidth used for incoming calls. This allows you to force all incoming calls to connect at a lower speed in situations where bandwidth is limited. Options include 32K, 48K, 64K, 96K, 128K, 160K, 192K, 256K, 320K, 384K. Auto Answer The Auto Answer feature is for setting the number of rings to automatically answer the call. The default is 4 rings.
Setting up the eyesite 550 1. Press the MENU button, then press the number 2 key to display the Communications Setup menu. Then Press the number 2 key to access the Network Setup menu. 2. Press the number 5 key to access the UDP Port function. Input the number, and press Enter twice to save and exit. The caller may append the unique port number of each remote video system to the IP address when making a call: format 10.1.200.
1. Press the MENU button, then press the number 2 key to display the Communications Setup menu, then press the number 3 key to access the H323 Setup menu. Press the number 1 key to access the Network Setup menu.. 26 H.323 ID The H.323 ID is an alphanumeric name. It enables the administrator to know who is using the Gateway at a glance. This ID name can be entered into the Manual Dial screen as a way of making calls. H.323 Extension The H.
Setting up the eyesite 550 GK Addr The Gatekeeper address is an IP address, such as 10.1.200.86 shown above. NAT Addr The NAT address is the public IP address for the eyesite 550, such as 62.173.119.215. A NAT address is only required if making H.323 calls (for example when calling a 3rd party device) and when working through a firewall that is not H.323 aware, such as a home firewall. If using an H.323 aware firewall the address should be set to 0.0.0.0.
StatIX Setup StatIX is a service that enhances the operation of your eyesite 550 by providing static IP functionality without the cost or hassle. If a static IP Address is not available from your Internet Service Provider or a static IP address from your Internet Service Provider is too costly, you’ll want to subscribe to the StatIX service from SCOTTY. StatIX allows your eyesite 550 to be “called” over the Internet using a simple unique identifier (like a telephone number) from anywhere in the world.
Setting up the eyesite 550 . StatIX Mode The StatIX mode determines whether the remote video system connects to the StatIX service. Options are ON and OFF Name The Name field provides a user name for the remote video system, and is convenient for checking which users are registered with the service. Group ID The Group ID number is the number that provides access to your group.
Auto Dialer The Auto Dialer provides a way to maintain a continuous call from the eyesite 550 to a remote device, or if you wish to use the one of the interface ports to trigger an alarm call. Set the auto dialer to ON if you wish to set up a continuous call. If the call drops the eyesite 550 will automatically redial the first number stored in the phonebook. If this fails it will try the second number in the phone book and so on.
Setting up the eyesite 550 Configuring the Image Options The Image Options menu configures various aspects of the video display. To configure the Image Options: 1. Press the MENU button, then press the number 4 key to display the Image Options menu. 2. Use the number keys, or press the Up or Down arrow keys to select an option in the list. Video Standard Select PAL or NTSC depending on the format of the cameras and monitor you are using.
Resolution Allows you to choose the default video resolution received at the start of each call. Use the Right or Left arrow keys to select HIGH or LOW. Select HIGH for high resolution “CIF” mode (352x288). Select LOW for low resolution “QCIF” mode (176x144). Screen Size Allows you to set the default size of the video viewed on your TV. Use the Right or Left arrow keys to select FULL or MEDIUM. Select FULL for full screen size. Select MEDIUM for smaller than full screen size.
Setting up the eyesite 550 3. Press the number 3 key to select Sequence Audio. If set to ON the audio source follows the active video source when in sequence mode. If set to OFF the audio source defaults to audio input 1 continuously. 4. Press ENTER to save your settings.
Video Presets The eyesite 550 provides access to a maximum of nine video presets. A preset is a view setting stored on a PTZ camera (where supported) allowing rapid access to a particular pan, tilt, and zoom setting. Both presets and sequencing are set in the Camera Video Setup menu. Video presets can be configured for the cameras connected to your local eyesite 550. You may also set presets for remote cameras if you have a supervisor PIN for the remote eyesite 550.
Setting up the eyesite 550 4. Press the SEL key again to save the view. Choose a preset number between 1 and 9. The top left of the screen shows the preset view you have chosen (1-9); the top right of the screen shows the source (1-6). 5. Press EXIT to return to the Camera Video Setup menu Default Source: 6. Press the key number 2 to provide access to the default source selection. 7. Select the default source using the left and right arrow keys of the remote control. 8.
Note: Remote access must be enabled in the Setup menu on the remote eyesite 550 before this feature can be used. You do not need a Supervisor PIN. Setting up Video Sequencing You can automatically sequence through your video sources while in a call if you set sequencing ON in the Camera Video Setup menu. If sequencing is OFF, only the default video source is displayed during a call.
Setting up the eyesite 550 Allowing Remote Control of Video Cameras This feature allows others to remotely control your camera, video sources, and sequencer. Remote Access ON enables remote parties to control your system, OFF prevents remote parties from changing the current video setup. 1. From the Setup Menu, press key number 3. The Camera Video Setup menu is displayed. 2. Press the 5 key to highlight the Remote Access field. Remote Access ON: Allows others to remotely control your camera(s).
Alarm Triggers and Powered Outputs The eyesite 550 supports up to six inputs and outputs through the RJ-45 Interface connectors. These inputs and outputs allow the eyesite 550 to respond intelligently to events, enabling less user intervention and a wider range of applications: Example 1. Remote Access Control A pushbutton is pressed by the person wishing to gain access. This is connected directly to the zone 2 “Sensor In” lines on the Interface connector.
Setting up the eyesite 550 1. An alarm event is detected on a remote site, and the alarm system is activated. 2. An output from the alarm panel is connected top the Zone 1 “sensor in” lines on the eyesite 550. The settings to sense the alarm panel output are: Zone Menu: • Input Mode- Alarm In • Input Sense- Active High 3. The eyesite 550 dials the central station by calling the phone number stored in location 1 of the phonebook.
How to set up intelligent operation. Autodialer To make the eyesite 550 automatically dial to a central site 1. press the MENU key 2. Enter the Communications Setup menu by pressing 2. 3. Select option 5- Auto Dialer and use the right arrow to select Alarm. Set up alarm triggers: 1. 40 Enter Alarm/Zone setup by pressing Menu, and selecting option 5 Zones.
Setting up the eyesite 550 2. Enter the zone configuration option that corresponds to the Interface connector the trigger is attached to (1 - 6). 3. Enter a zone name for the zone by pressing 1 on the remote control. 4. This name should provide a reference to allow an operator at the central monitoring station to understand where the event is occuring. Preset configurations.
Select the Mode, Audio and Video according to the following table: Mode The Mode control allows you to select the best settings for three common interface applications, or allows full parameter control. Custom allows full control of all parameters. PS-Access For SCOTTY’s access control module.
Setting up the eyesite 550 Input Mode The Input Mode control selects the eyesite 550’s response to a trigger input. Alarm In When the trigger is activated the eyesite 550 dials the number stored in the phonebook and saves the pre-alarm information. The autodialer must be enabled for an alarm in trigger to cause the unit to dial. Event In When the Event In trigger is activated the eyesite 550 sends an event message to a StatIX server which in turn sends an e-mail or SMS message to a configureed recipient.
Output Mode Disabled The output is disabled and presents a high impedance to any connected device. Alarm Out The output follows the input signal, but may be the same or opposite depending on the selected outpout sense. Latched A latched output becomes fixed in the selected output sense following a momentary trigger. This is useful in applications where a light or a buzzer is required from a momentary input such as an IR sensor. Power Out The output is permanently ON providing 12VDC at 150 mA.
Setting up the eyesite 550 Connecting a Device to the Interface connection on the eyesite 550 IMPORTANT NOTE: Please read these instructions before attempting to connect any device to the eyesite 550 Interface connector. .
Powered Output NOTE: Determine the type of powered output according to the following information before attempting any connection to the Interface connector of the eyesite 550. Relay Control Relays requiring less than 150mA and 12 VDC to drive the relay coil. Connect the relay control coil across pins 3 (-) and 4 (+). Relays requiring more than 150 mA or a different drive voltage. 1. Attach a power source capable of powering the relay control coil in series with the relay control coil. 2.
Setting up the eyesite 550 Breakout Module This breakout module can be used to provide an easy connectio to a variety of devices such as audio inputs and outputs as well as sensors, relays, lighting, sirens, etc. The module provides screw terminals labeled with the RJ-45 pin designation on the eyesite 550 Interface connector as well as screw mounting holes..
Pre and Post Event Recording Pre and Post event recording allows you to see what happened immediately before and after the video transmission commenced. In an alarm situation it assists a viewer in identifying the cause of the alarm. 48 1. The eyesite 550 stores up to 1 minute of Pre-event still images. 2. You may choose which cameras the pre-event recording is assigned to. Limiting the number of cameras improves the number of frames taken per camera 3. To configure pre-event recording 4.
Setting up the eyesite 550 7. The following menu appears: 8. Choose the zones that you need to capture by selecting ON or OFF. 9. Choose the JPEG quality you require. Images are compressed as you download them. Choose High, Medium, or Low. Image resolution is always 352 x 288. The quality setting determines the level of compression applied to the images as you upload them. 10.Set the Post alarm capture bandwidth. The eyesite 550 starts recording video and audio after an alarm is triggered. 11.
50
CHAPTER 3 Making a Call This chapter explains how to make a call. To make a call you can either: • Manually dial a phone number or IP address. • Use the Speed Dial menu. The Speed Dial menu offers you numbers that have been previously entered in the Phone Book. • Make calls from the Dialed, Received or Missed calls list. Making a Call Using Manual Dialing To make a manual dialed call: 1. From the idle screen or Setup Menu, press the START button twice on the remote control.
of the key pad) or enter a space using the Right arrow key to represent a period in the IP address. 4. If using a gatekeeper, you may use the Name field instead of the Address field to enter the name or alias for the user you wish to call. 5. If the person you are calling requires PIN authorization, in the PIN field use the remote control to enter the PIN. 6. Press the START button to dial your call. The message “Dialing, User Found, Connecting” is displayed. 7.
Making a Call Dialed, Received and Missed Calls lists Within Phonebook, there is a register listing Dialed, Received and Missed calls. To access the Dialed Calls List: 1. Press the MENU button on the remote control, then press the number 1, to display the Phonebook. 2. Press the number 2 key to display the Dialed Calls List (below). 3. Use the Right or Left arrow keys to select scroll through the list of Dialed numbers. The name, address, speed of connection and call duration (or status) are given.
2. Press the number 3 key to display the Received Calls List (below). 3. Use the Right or Left arrow keys to select scroll through the list of Received numbers. The name, address, speed of connection and call duration (or status) are given. The numbers can be saved or dialed as for Dialed calls. To access the Missed Calls List: 1. Press the MENU button on the remote control, then press the number 1, to display the Phonebook. 2. Press the number 4 key to display the Missed Calls List (below). 3.
CHAPTER 4 Receiving a Call This chapter explains how to receive a call. You can receive a call either: • Manually • Using the Auto Answer feature Receiving a Call If your unit is dialed by a remote user and Auto Answer is set to OFF, the following screen is displayed: • Press the START button on the remote control or • Press the END button on the remote control to reject the call. Note: If you are working with the menus and the phone rings you must exit the menus before you can answer the call.
Auto Answer You can set Auto Answer on your remote video system to automatically answer a call after a specified number of rings. To set Auto Answer: 54 1. Press the MENU button on the remote control, then press the number 2 key to display the Communications Setup menu. 2. Press the Down Arrow key to highlight the Auto Answer option and press the central round button to select this option. 3. Use the Right or Left arrow keys to select the number of rings you want to set.
CHAPTER 5 Controlling Cameras During a Call This chapter explains how to use the following function buttons on your eyesite 550 during a call: • PiP (Picture in Picture) • Privacy • Snapshot • Near • Far • Image These buttons are accessed from the remote control on your eyesite 550: 55
PiP Control Mode (Picture in Picture) Picture in Picture (PiP) presents a mirrored self-view image, or the image from an external camera source within the video image you are viewing. Press the PiP button to activate Picture in Picture. The Picture in Picture window is displayed with a yellow frame around it.
Controlling Cameras During a Call As long as it is outlined in yellow, you can control Picture in Picture using the following control keys: Change the size of the Picture in Picture window. Use the Zoom In/Out buttons. Change the location of the Picture in Picture in the screen in the direction of the arrow key. Use the Arrow keys. You lose control of the PiP when you enter other modes. To regain control, press the PiP button again.
Source (NEAR & FAR) The Source function allows you to control the camera on the eyesite 550 both locally and at the far end. You can also control any pan/tilt/zoom cameras connected locally to the remote video system and any pan/tilt/zoom cameras connected at the far end. Note: This function is always active; default is control to the near end To engage camera control at the far end: Press the FAR button once to engage camera control at the far end. A transparent arrow pointing up appears on your screen.
Controlling Cameras During a Call Use the control keys to make changes at both the near and far end as follows: Zoom the camera In or Out Use the Zoom In/Out buttons. Use to digitally pan and tilt the internal camera image or to electronically control a pan/tilt/zoom camera which can be connected to the eyesite 550. Use the Arrow keys. Select a different camera Use the 1, 2, 3, 4, 5, or 6 number keys to select the local or remote camera.
Image The Image function allows you to: • Change the screen size. • Set high or low resolution. • Change the relationship between frames per second and the image detail. To change the picture options: 1. Press the Image button. A transparent TV icon is displayed and remains on until switched to another mode. 2. Use The Control keys to make changes: Change the image size on your TV or Monitor. You may want to change image size, for example, when an external video source does not fit on the screen.
Controlling Cameras During a Call Change the resolution of SENT video. You may need to drop to low resolution during a call if you run out of bandwidth (and the speech becomes distorted). Or during a videoconference, low resolution may be required by the MCU. Change to high resolution using the Up arrow key, or select low resolution using the Down arrow key. The words “Low Resolution” or “High Resolution” are displayed on screen. Use the Arrow keys.
62
CHAPTER 6 Connecting Other Equipment You can connect equipment to your eyesite 550 including: • CCTV cameras • Pan, Tilt, Zoom cameras • TV or Monitor • Audio sources (via appropriate preamplifier) • Audio outputs such as speakers, headsets, etc. (via appropriate amplifier) • I/O equipment such as push buttons, buzzers, lamps, locks • Video recorder (VCR or DVR) Warning: Before connecting any equipment that was not supplied with your system, you must ensure that it is compatible.
External Connectors There are a number of external connectors on the back of the eyesite 550 which are detailed below. 64 RS-232 The data port is for data transmission with a variety of peripherals ranging from PTZ cameras, PC to PC data transfer, peripheral control, telemetry data transmission or integration into an OEM application. RS-422/485 For connection to Pan, Tilt, Zoom camera controllers over distances up to 1200m. Termination is switch selectable.
Connecting Other Equipment Interface (1-6) This RJ-45 connection eis used for all in-zone control associated with Video 1. It provides a connectio across a structured wiring system to: Audio sources such as microphones (via appropriate preamplifier) Audio outputs such as speakers (via amplifier) Zone inputs, such as push buttons, door and window open sensors, infra-red sensors, and alarm outputs.
Connecting a Monitor Connecting the eyesite 550 to a Monitor enables you to see the video picture on the TV screen and hear the sound from the Monitor’s loudspeaker. To connect a monitor to the eyesite 550: 1. Connect the yellow video out connector to the video in connector on your monitor using the supplied dual phono leads. 2. Connect the red audio out connector to the ‘audio in’ connector on your monitor. Connecting Cameras To connect cameras to the eyesite 550: • You need a BNC cable.
Connecting Other Equipment 2. Press the number 6 key on the remote control to access the Data Port Options menu. If the camera is connected to Data Port 1: 1. Press the number 1, or the arrow Up key to highlight the Data Port 1 option. 2. Use the Right or Left arrow keys to select EXT CAM1. 3. Press the ENTER button once. 4. Press the number 2, and select Protocol which has become visible, and select the appropriate driver. 5. Press the ENTER button twice to save changes.
You can also set presets for remote cameras if you have a supervisor PIN for the remote unit that the camera(s) are connected to. In a similar manner, users of a remote unit can set and/or amend the video presets of your local unit, provided you set up a Supervisor PIN and let them have the number. Setting a Supervisor PIN is covered in Chapter 7 - Advanced Options. Setting Video Presets To set your local video presets: 1.
Connecting Other Equipment 3. When you are satisfied with the view for this preset, press the SEL key twice followed by a number key (between 1 and 9) to save your preset. Note: You can use the EXIT key to go back and readjust the video preset if required. The top left of the screen shows the number you have assigned to the preset; the top right of the screen shows the source. 4. To set further presets, repeat steps 1 to 3 as many times as necessary. You can define up to nine presets. 5.
Setting the Default Preset If you have more than one camera, choose which of these presets is the Default Preset.The Default Preset is the view that is displayed at the beginning of each call. To set the Default Preset: 1. Press the MENU button, then press the number 3 key to display the Camera Video Setup menu. 2. Press the number 2 key to highlight Default Preset. 3. Use the Right or Left arrow keys and select number between 1 and 9 to set the Default Preset. 4.
Connecting Other Equipment Allowing Remote Control of Video Cameras The Remote Access feature allows others to remotely control your camera video sources. Remote Access ON enables remote parties to control your system. Remote Access OFF prevents remote parties from changing the current video setup. 1. Press the MENU button on the remote control, then press the number 3 key to display the Camera Video Setup menu. 2. Press the number 3 key to highlight Remote Access.
72
CHAPTER 7 Advanced Options This chapter covers options that are changed infrequently: • User IDs and PIN numbers for security. These are set in the User Options menu. • Data options. This enables two auxilary data ports to be configured for sending data. Changing the User Options User IDs A User ID is an optional feature that displays descriptive text at the bottom of the remote screen during a call. You can enable it for incoming calls in the User Options Menu.
Setting up a Supervisor PIN Like the Security PIN for a User ID, the Supervisor PIN allows you to enter a confidential Personal Identification Number. The Supervisor Mode field in the User Options menu allows you to turn the Supervisor PIN ON or OFF. If the PIN mode is ON, the calling party must enter the Supervisor PIN to change the video presets from a remote location during the call, or when using a web browser to remotely configure the eyesite 550.
Advanced Options 2. Use the number keys to select an option in the list. ID Enter your user ID using the number keys on the key pad. Press a number repeatedly to scroll through the letters it represents. When the correct letter is displayed, press the Right arrow key to move to the next space and be able to enter another letter. Press the Left arrow key to delete the last letter. Press ENTER to save the User ID.
Using the Supervisor PIN Mode During a Call You can change the Far End preset if the following are true: • The unit being called has Supervisor Mode turned ON. • The unit being called has Remote Access turned ON. • The correct Supervisor PIN is entered. To set up video presets on a remote remote video system: 76 1. Press the MENU button on the remote control, then press the START button twice. The Manual Dial screen is displayed. 2.
Advanced Options Using the Data Ports The eyesite 550 system is equipped with two auxilary data ports labeled ‘RS-232’ and ‘RS-422/485’ The data ports are configured in the Data Port Options menu. Data ports can be used for data transmissions in a variety of applications ranging from pan/tilt/zoom (PTZ) cameras, PC-to-PC data transfer, external third party peripheral control, or for telemetry data transmission during a video call. Notes: 1.
2. 78 Use the number keys to select an option in the list. RS232 Use the Right and Left arrow keys to display the correct option for the port: Select EXT CAM1 for an RS-232 connection to an external pan/tilt/zoom camera. Press the ENTER key to make this selection. You will notice a change in the menu options. Press the number 2 key to select Protocol. Use the Right and Left arrow keys to scroll through the options and select external camera driver you require.
Advanced Options RS-422/485 Use the Right and Left arrow keys to display the correct option for the port: Select EXT CAM1 for an RS-232 connection to an external pan/tilt/zoom camera. Press the ENTER key to make this selection. You will notice a change in the menu options. Press the number 2 key to select Protocol. Use the Right and Left arrow keys to scroll through the options and select external camera driver you require.
Accessing Pre and Post Event Recordings To access Pre and Post event recordings, eyesite for Wndows Pro version 2.x or above software is required. To access and download the recording 80 1. Dial into the eyesite 550 by clicking Connect, then selecting the eyesite 550 from the dial list. 2. If pre and post event recording is enabled on the eyesite 550 the control box will appear when you connect to it. 3. Pre event recording is shown as a series of images. 4.
CHAPTER 8 Information and Diagnostics This chapter describes the Information and Diagnostics screens. These screens are for information only. You cannot change any values in these screens. The Information Screen The Information screen shows: • Customer Service telephone number. • The Ethernet MAC address of your eyesite 550. • The software version on your eyesite 550. You will need to quote the software version if you contact your supplier or SCOTTY. • The serial number of your eyesite 550.
Diagnostic Information The diagnostics screen shows information about the last call and provides current network statistics. This information may be useful when evaluating call times or network conditions. To display the Last Call Report: 1. Press the MENU button on the remote control, then press the number 9 key to display the Diagnostics menu. 2. Press the number 1 key to access the Last Call Report. The following fields are displayed: Call Time The length of the call.
Information and Diagnostics To display the Modem Diagnostics: 1. Press the MENU button on the remote control, then press the number 9 key to display the Diagnostics menu. 2. Press the number 2 key to access the Modem Diagnostics.. The following fields are displayed: Last TX Rate The modem transmit speed when the call ended. Highest TX Rate The maximum modem transmit speed during the call. Last RX Ratel The modem speed when the call ended.
1. From the Diagnostics menu, press the number 2 key to access Network Statistics. The following fields are displayed: Total Packets An accumulated count of all network packets. IP Packets An accumulated count of IP packets. Other Packets An accumulated count of other protocol packets, i.e. IPX, NetBEUI. Collisions Current count of network collisions. Bandwidth Current network bandwidth being utilized. Peak Bandwidth Peak bandwidth utilization. 2.
CHAPTER 10 Technical Data This chapter contains the technical specification and the regulatory and safety information for the eyesite 550. ITU Recommendations Supported ITU-T H.323 v3, Packet Buddy, H.324 Video H.261, H.263 Audio G.711, G.722, G.723, G.728 Control Protocol H.
Audio and Video Outputs Audio Output 1 Line out RCA Phono, 6 Line out RJ-45 Video Output 1 Composite RCA Phono PAL or NTSC Full Duplex Audio Processing Adaptive Sub-band Echo Cancellation Automatic Gain Control External PTZ Camera Control Serial Data RS-232/V2.4 1.2 to 115.2kbps RS-232 9 way D-type Female, DCE RS-422/485 RJ-45 jack PTZ Drivers Supported Canon, Sony, E-Line, Kalatel, Merit Li-Lin, Panasonic, Pelco-D, Philips, .
Technical Data GUI/ Software Features User ID display Overlay user-defined ID on Picture Downloadable Software Updates Via IP Network, Phone Line or RS232 Interface Pre-Alarm capture type 1 JPEG image per second Pre-Alarm capture duration 60 seconds Pre-Alarm Capture Resolution 352 x 288 pixels Post-alarm capture type H.263 video Post-Alarm capture duration 20 seconds Post-Alarm Capture Resolution 352 x 288 pixels Zone controls Sensor in, power out.
Power Maximum Power Consumption 22W UL/CSA/EN 60950 Listed AC adapter 100 to 240 VAC 47-63 Hz Physical Dimensions 43mm (1.7”) (1U) H x 483mm (19”) W x 153mm (6.0”) D Weight 2 kg (4.
Technical Data USA and Canada The product also complies with the following requirement for the USA: • FCC Part 15 Class A (EMC) • ICES-003 / NMB-003 Class A (EMC) Note: This product is designed for IP usage via the provided Ethernet interface. There is no direct connection capability to xDSL services other than by use of an external modem/adapter.
Regulatory Safety Statements As required by International and European safety standards IEC and EN 60 950, the various connections to / from the eyesite 550 meet the following safety definitions: 90 Connection Definition Notes Power supply plug Hazardous Voltage Should the power supply plug or associated cable and power supply unit become damaged, do not connect to the power supply. If connected, turn off the supply before handling, then disconnect the plug.
Technical Data Notes: 1. The table on the previous page provides regulatory safety information. It is not intended to explain how to set up and use the product. Before making any connection to the product please ensure that you have read and understood the contents of this User Guide. 2. In terms of ensuring continued protection against electric shock, SELV (Safety Extra-Low Voltage) status connections must only be interconnected to other apparatus having SELV status ports. 3.
• Consult the dealer or an experienced radio/TV technician for help. Use of a shielded cable is required to comply with Class B limits of Part 15 of FCC Rules. FCC Part 68 (USA) This equipment complies with Part 68 of the FCC rules. The FCC registration number for this equipment can be found on a label affixed to the underside. If requested, this information must be provided to the telephone company. An FCC compliant telephone cord and modular plug is provided with this equipment.
CHAPTER 9 Troubleshooting If you experience difficulties with the operation of your Reyesite 550, we recommend the following course of action. • Check all the connections and verify the basic operation of the components of the installation, power to the system and your network. • Review this User Guide to verify the proper setup and operation of the system.
Troubleshooting Tips 94 Symptom Probable Cause(s) Solution Unit does not power up: Indicator LED is off. No AC power to the 12VDC Power Adapter, or no DC Power to the system. If you are using the supplied AC adapter, check the AC power supply for 120VAC or 240VAC as indicated. If directly powering the unit from an external DC supply, check the alternative supply for proper operation and 10-18 VDC. When making calls, the unit reports "No Link Status.
Troubleshooting Symptom Probable Cause(s) Solution After connecting to a remote system, you are unable to control or change the camera inputs. The Remote Access menu item has not been set to ON in the Camera Video Setup menu. Check the settings in the Camera Video Setup menu and make sure Remote Access is ON. When receiving calls the unit rings but does not connect The Auto Answer option in the Network Settings menu is set to OFF.
96
CHAPTER 11 Supported Networks and Operation This Appendix discusses the typical network configuration that is supported and explains how the eyesite 550 operates on a LAN, over the Internet, and over a regular phone line. This section will touch on many concepts of both Ethernet and IP based networks. A basic knowledge of these concepts is highly recommended as they are beyond the scope of this User Guide.
Internet Connectivity The eyesite 550 supports a variety of different network topologies, depending on your requirements or installed infrastructure. Setting up the network connection can be complicated. This section helps you to make the best choices and to understand the options available to you. The choice of network topology is determined by three key criteria explained below. Physical connection type. The eyesite 550 supports both IP and PSTN connection types.
Supported Networks and Operation Public IP address. IP addresses have three possible methods of entry on the eyesite 550, although two are listed in the flow chart. A public IP address has the format xxx.xxx.xxx.xxx where xxx is a number in the range 0 to 255. Example: 62.173.119.215 This number is unique to you, your company, or your broadband line. It is often obtained when you order a line from your ISP (Internet Service Provider).
Location Service Type. If you are using DHCP addressing then your IP address can change rendering it unavailable. A location service is the only way to ensure continuous access to your eyesite 550 by dialing the same number. The eyesite 550 reports its current IP address and a unique and constant number to the location server at regular intervals. If a call is attempted to the eyesite 550, the calling device obtains the current address of the eyesite 550 from the location server.
Supported Networks and Operation H.323 Gatekeeper (example 3) If you are using 3rd party equipment such as IP telephony systems, or videoconferencing systems, then an H.323 gatekeeper is the only choice of location service. The eyesite 550 provides an H.323 setup menu allowing location through a gatekeeper. If connecting through a firewall this must be H.323 aware to allow H.323 traffic to pass at all times despite public IP address changes.
6. The default gateway is shown. 7. Now point your web browser at the default gateway address as shown: 8. The status page of your gateway should display. From this page you can see your public IP address. 9. Navigate to the advanced menu for firewall configuration. Finding your public IP address If you cannot find your public address on the status page of your router.... 102 1. Go to your favourite Internet search engine 2. Type in “what is my IP address?” 3.
Supported Networks and Operation Installation Examples Use the flowchart above to determine the best configuration for you and then move on to the application example. IP addresses in the examples are example IP addresses. Substitute these addresses with those provided by your ISP, network administrator or router status page. The menus to access in the eyesite 550 are Communications, Network, StatIX, and H.323 menus, obtained by pressing the Menu button on the eyesite 550.
104
Supported Networks and Operation 105
106
Supported Networks and Operation 107
108
Supported Networks and Operation 109
Further Assistance For further information see the SCOTTY website HTTP://www.scottygroup.com/ support/downloads and view the Technical Notes.
Index External connectors 64 F A Bandwidth 84 Baud rate 78, 79 Far 76 Far end control 58 Frame rate 60 Function buttons image 60 picture in picture privacy 57 snapshot 57 source 58 C G Analog setup 21 Asymmetrical mode 19 Audio options menu 31 Auto answer 24, 54 Auto dialer 20 B Call duration 82 Calls list 51 Camera 17, 66 Camera ports 64 Camera presets 70 Camera video setup menu 68 Changing a menu field 16 Changing a setting 16 Communications 17 Communications setup menu 20 Components 6 Connectin
N Name field 19 Near end control 58 Net Mask 23 Network configuration 97 Network setup 22 Network statistics screen 83 P Phone book 17 entering contacts navigating 18 setting up 18 Picture in picture 56 PIN 19 PIN mode 73 PiP 56 Preset 69 Press 31 Privacy 57 Protocol 82 PTZ cameras 66 Received calls list 51 Receiving a call 53 Remote access 71, 76 Remote camera access 71 Remote control of cameras 71 Requirements 6 Resolution 31, 60 Screen size 31 Security PIN 73 Selecting menu options 16 Self view 30 Se
