User's Manual

6. Troubleshooting

If there is a problem with the device, the following methods do not solve the problem, you can try to solve it by

restoring the factory. If that doesn't work, please contact our engineers to solve it.

Note: Press the RESET button on the rear panel for more than 5 seconds, or operate on the page according to

section 4.7.7.

You can restore the device to factory settings.

6.1 CM cannot register online

1. Please check whether there is any problem with the signal quality of the cable. If the DS and US Itemss

keep flashing, it must be a signal quality problem. Please adjust the cable line.

2. If the Online LED keeps flashing. Please enter the WEB GUI from the LAN port to visit the 4.8.1

page above

to see which step to stop to locate the specific cause. Report issues to ISP technicians.

3. If the above steps still cannot be solved, please try to replace the device. If it is a problem with the

equipment, please contact our engineers to analyze the equipment.

6.2 The PC cannot access the Internet

1. Visit the page in Chapter 3.2 to see if the device is in routing mode and if the device's WAN port has

obtained an IP address that can access the Internet

2. Check whether the PC has obtained an address in the LAN address group. The default value is

192.168.0.x.

3. If you still cannot access the Internet. Switch to bridge mode to see if you can access the Internet.

4. If you still can't access, replace the PC

5. If that doesn't work, please contact our engineers.

6.3 The wireless client cannot send and receive data

1. Verify that the PC can also access the Internet through RJ45.

2. Please use professional wireless coverage viewing software to check whether the current wireless

interference is great. If so, modify the wireless channel to a clean channel according to the page in 4.5.2

3. Check the wireless encryption mode. The wireless terminal device may not be compatible with the current

encryption mode. Change the encryption mode of the device to non-encrypted.

4 . If that doesn't work, contact our engineers.

6.4 Telephone cannot be dialed successfully

1. According to the pages in sections 4.9.1 and 4.9.2 , check if the MTA has successfully registered and has

been assigned the correct IP address.