Acer TravelMate 290E Series Service Guide Service guide files and updates are available on the ACER/CSD web; for more information, please refer to http://csd.acer.com.tw PART NO.: VD.T40V5.
Revision History Please refer to the table below for the updates made on TravelMate 290E service guide.
Copyright Copyright © 2003 by Acer Incorporated. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without the prior written permission of Acer Incorporated. Disclaimer The information in this guide is subject to change without notice.
Conventions The following conventions are used in this manual: IV SCREEN MESSAGES Denotes actual messages that appear on screen. NOTE Gives bits and pieces of additional information related to the current topic. WARNING Alerts you to any damage that might result from doing or not doing specific actions. CAUTION Gives precautionary measures to avoid possible hardware or software problems. IMPORTANT Reminds you to do specific actions relevant to the accomplishment of procedures.
Preface Before using this information and the product it supports, please read the following general information. 1. This Service Guide provides you with all technical information relating to the BASIC CONFIGURATION decided for Acer's "global" product offering. To better fit local market requirements and enhance product competitiveness, your regional office MAY have decided to extend the functionality of a machine (e.g. add-on card, modem, or extra memory capability).
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Table of Contents Chapter 1 System Specifications 1 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1 System Block Diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3 Board Layout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 Top View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Table of Contents External CD-ROM/DVD-ROM Drive Check . . . . . . . . . . . . . . . . . . . . . . . . . . . .62 Keyboard or Auxiliary Input Device Check . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63 Memory Check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63 Power System Check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63 Touchpad Check . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Chapter 1 System Specifications Features This computer was designed with the user in mind. Here are just a few of its many features: Performance T Intel® Celeron® M processor at 1.2 ~ 1.5 GHz or higher, or Intel® Petium® M Processor at 1.3 ~ 1.
2 T One DC-in jack for AC adapter T One parallel port T One VGA port for external monitor T One speaker/headphone-out jack (3.5mm mini jack) T One microphone-in jack T Three USB 2.
Chapter 1 4 3 2 1 A page 36,37,38,39,40,41,42,43 Power Circuit DC/DC page 34 DC/DC Interface Suspend page 31 Power On/Off Reset & RTC page 26 page 23 @1394 Connector page 23 VIA VT6301S @1394 Controller LED INDICATE page 24 MINI PCI I/F page 18 TV-Out Conn. page 31 Fan Control Model Name :DCL55 File Name : LA-2201 Rev: 0.1 A page 21 Slot 0 page 20 ENE CB1410 CardBus 3.
Board Layout Top View 4 1-JP12 CPU Socket 14-JP20 2-JP7 FAN Connector 15-JP23 MIC in Jack Headphone out Jack 3-JP2 Parallel Port 16-SW3 Wireless Kill Switch 4-JP1 CRT Connector 17-JP18 Speakers Connector 5-JP10 LCD Connector 18-JP17 Module Connector 6-JP6 USB Connectors (*2) 19-JP13 Mini PCI Connector 7-JP5 RJ11/RJ45 Connectors 20-PJP9 Battery Connector 10-SW1 Lid Switch 21-JP21 Keyboard Connector 11-JP8 USB Connector 22-JP22 HDD Connector 12-JP11 MDC/MBC Connector 23-
Bottom View 24-JP25 Chapter 1 SO-DIMM Socket 25-JP26 SO-DIMM Socket 5
Outlook View A general introduction of ports allow you to connect peripheral devices, as you would with a desktop PC. Front Open View # 6 Icon Item Description 1 Display screen Also called LCD (liquid-crystal display), displays computer output. 2 Power Button Turns on the computer power. 3 Touchpad Touch-sensitive pointing device which functions like a computer mouse.
Front View # Chapter 1 Icon Item Description 1 Latch Latch for opening and colsing the computer. 2 AcerMedia bay For hot-swappable modules including 24x CD-ROM, 8x DVD-ROM, or 24/10/8/24x DVD/CD-RW combo or 2x DVD-RW.
Left Panel # 8 Icon Item Description 1 Infrared port Interfaces with infrared devices (e.g., infrared printer, IR-aware computer). 2 PC card slot Accepts one Type II 16-bit PC card or 32bit CardBus PC card. 3 Wireless communication switch Enables and disables wireless communication devices. 4 Stereo speaker Outputs sound. 5 Headphone/Speaker/ Line-out jack Connects to headphones or other line-out audio devices (speakers).
Right Panel # Chapter 1 Icon Item Description 1 Stereo speaker Outputs sound. 2 HDD Houses the computer hard disk. 3 Ventialtion slot Enables the computer to stay cool, even after prolonged use. 4 DC-in jack Connects the AC adapter.
Rear Panel # 10 Icon Item Description 1 Ethernet port Connects to an Ethernet 10/100-based network. 2 Modem port Connects to a phone line. 3 Two USB 2.0 ports Connects to Universal Serial Bus devices (e.g., USB mouse, USB camera). 4 External display port Connects to a display device (e.g., external monitor, LCD projector). 5 Parallel port Connects to a parallel device (e.g., parallel printer). 6 Security keylock Connects to a Kensington-compatible computer security lock.
Bottom Panel # Icon Item Description 1 Memory compartment Houses the computer’s main memory. 2 AcerMedia bay release latch Unlatches the AcerMedia drive for removing the optical drive. 3 AcerMedia bay Houses an AcerMedia drive module. 4 Battery bay Houses the computer’s battery pack. 5 Battery release latch Unlatches the battery to remove the battery pack. 6 Hard disk bay Houses the computer’s hard disk (securedby a screw). 7 Cooling fan Helps keep the computer cool.
Indicators The computer has six easy-to-read status icons below the display screen. The status LCD displays icons that show the status of the computer and its components. Icon 12 Function Description HDD Lights when Hard Disk Drive is activated. ODD Lights when Optical Disk Drive is activated. Scroll lock Lights when Scroll Lock is activated. Caps lock Lights when Caps Lock is activated. Pad lock (cursor) Lights when Pad lock is activated. Num lock Lights when Num Lock is activated.
1. Charging: Flashing 1 sec. and off 3 sec. 2. Low capacity (about 10%): Flashing 0.25 sec. and off 0.25 sec. 3. Critically low capacity (about 3%): Flashing 0.1 sec. and off 0.1 sec. 4. Fully charged: Stead on NOTE: If the user plugs in the wrong power adapter (less than 60 watts), the indicator of system and battery status flash 0.5 sec. and off 0.5 sec. simultaneously. And a beeping sound occurs for 2 sec. if the speakers are on. Using the original adapter is strongly recommended.
Lock Keys The keyboard has four lock keys which you can toggle on and off. 14 Lock Key Description Caps Lock When Caps Lock is on, all alphabetic characters typed are in uppercase. Pad lock (Fn-F10) When Pad Lock is on, the embedded keypad is enabled. In this mode the keypad is cursor function. Num lock (Fn-F11) When Num Lock is on, the embedded keypad is in numeric mode. The keys function as a calculator (complete with the arithmetic operators +, -, *, and /).
Embedded Numeric Keypad The embedded numeric keypad functions like a desktop numeric keypad. It is indicated by small characters located on the right hand side of the keycaps. Desired Access Number keys on embedded keypad Main keyboard keys Chapter 1 Num Lock On Num Lock Off Type numbers in a normal manner. Hold while typing letters on embedded keypad. Type the letters in a normal manner.
Windows Keys The keyboard has two keys that perform Windows-specific functions. Key Windows logo key Icon Description Start button. Combinations with this key perform special functions. Below are a few examples: + Tab (Activates next taskbar button) + E (Explores My Computer) + F (Finds Document) + M (Minimizes All) j+ + M (Undoes Minimize All) + R (Displays the Run... dialog box) Application key 16 Opens a context menu (same as a right-click).
Hot Keys The computer uses hotkey or key combinations to access most of the computer’s controls like sreen brightness and volume output. To activate hot keys, press and hold the Fn key before pressing the other key in the hot key combination. Hot Key Icon Function Description Fn-Esc Sleep Puts the computer in Sleep mode. Fn-F5 Display toggle Switches display output between the display screen, external monitor (if connected) and both the display screen and external monitor.
The Euro Symbol If your keyboard layout is set to United States-International or United Kingdom or if you have a keyboard with a European layout, you can type the Euro symbol on your keyboard. NOTE: For US keyboard users: The keyboard layout is set when you first set up Windows. For the Euro symbol to work, the keyboard layout has to be set to United States-International. To verify the keyboard type in Windows 2000 and Windows Millennium Edition, follow the steps below: 1.
Launch Keys Located at the top of keyboard are three buttons. The left-most button is the power button. To the right of the power button are the two launch keys. They are designated as the programmable buttons (P1 and P2).
Touchpad The built-in touchpad is a pointing device that senses movement on its surface. This means the cursor responds as you move your finger on the surface of the touchpad. The central location on the palmrest provides optimum comfort and support. Touchpad Basics The following items teach you how to use the touchpad: T Move your finger across the touchpad to move the cursor. T Press the left and right buttons located on the edge of the touchpad to do selection and execution functions.
Hardware Specifications and Configurations Processor Item Specification CPU type Intel Celeron M Processor at 1.2~1.5 GHz or higher, or Intel® Pentium® M Processor at 1.3~1.7 GHz CPU package µ FCBGA package CPU core voltage Intel® Pentium® M Processor supports automatic selection of power supply voltage CPU I/O voltage 1.05V ® ® BIOS Item Specification BIOS vendor Insyde BIOS Version Insyde MobilePRO BIOS 4.
Memory Combinations Slot 1 Slot 2 Total Memory 0MB 128MB 128MB 0MB 256MB 256MB 0MB 512MB 512MB 0MB 1024MB 1024MB 128MB 0MB 128MB 128MB 128MB 256MB 128MB 256MB 384MB 128MB 512MB 640MB 128MB 1024MB 1152MB 256MB 0MB 256MB 256MB 128MB 384MB 256MB 256MB 512MB 256MB 512MB 768MB 256MB 1024MB 1280MB 512MB 0MB 512MB 512MB 128MB 640MB 512MB 256MB 768MB 512MB 512MB 1024MB 512MB 1024MB 1536MB 1024MB 0MB 1024MB 1024MB 128MB 1152MB 1024MB 256MB 1280MB 1
Hard Disc Drive Interface(1) Item Specification Vendor & Model Name Toshiba 20G MK2023 GAS Toshiba 30G MK3021 GAS Toshiba 40G MK4021 GAS Toshiba 60G MK6021 GAS Hitachi 20G IC25N02 0ATMR04 Hitachi 30G IC25N03 0ATMR04 Hitachi 40G IC25N04 0ATMR04 Hitachi 60G IC25N06 0ATMR04 Capacity (MB) 20000 30000 40000 60000 20000 30000 40000 60000 Bytes per sector 512 512 512 512 512 512 512 512 Data heads 2 2 3 4 1 2 2 3 Disks 1 1 2 2 1 1 1 2 Spindle speed (RPM) 4200 RPM 42
Hard Disc Drive Interface(2) Item Specification Interface Ultra ATA/100 ATA-6 ATA-6 ATA-5 100 MB/Sec. 100 MB/Sec. 100 MB/Sec. 100 MB/Sec.
Video Interface Item Video vendor Specification Intel Video name Intel 852GM Chip voltage Core/1.
System Board Major Chips Item Controller System core logic Intel 852GM and ICH4-M Super I/O controller SMC LP47N217 Audio controller Realtek ALC202 Codec Video controller Intel 852GM Hard disk drive controller ICH4-M Keyboard controller ENE KB910 RTC ICH4-M Keyboard Item Specification Keyboard controller ENE KB910 Keyboard vendor & model name Standard keyboard w/o launch button embeded Total number of keypads 85/US, 86/UK keys with 101/102 key emulation Windows logo key Yes Interna
LCD Inverter Specification This inverter is designed to light up the CCFL of LCD for TravelMate 290E series notebook. It should be supported the following LCD panels. No. Supplier 6 Hitachi 7 8 Model Type TX38D81VC1CAB TFT, 15.0 XGA LG LP150X08-A3 TFT 15.0” XGA Hannstar HSD150PX17-A TFT, 15.0” XGA There are two control signals that come form system to control lamp brightness. One signal is named DAC_BRIG, which limits current to meet LCD lamp current specification.
Electrical Characteristics No . Parameter 1 Input voltage Symbol NV_PWR Min. 9 Typ. 14.8 Max. 21 Unit V Comment 7.5V (continuous) can work *Note 1 2 Input current Iin -- 0.33 -- A 3 Lamp current IL 3.0 -- 6.8 mA 4 Lamp current IL 2.7 -- 6.3 mA DAC=1V 4 Frequency F 45 55 65 KHz * Note 3 5 Output power Pout -- -- 4.5 W 6 Efficiency η 80% -- -- -- 7 Starting voltage Vs 1600 -- --- V 8 Starting time Tvs 1 -- 1.5 Sec 9 Dispoff# 2.8 3.3 3.
No . Parameter Symbol Min. Typ. Max. Unit Comment 16 Voltage Rise time (Low side) Trise -- -- 300us us PWM=30% 17 Voltage fall time (Low side) Tfall -- -- 300us us PWM=30% NOTE: *1. The inverter can work in 7.5V input voltage (continuous), but 7.5V electronic characteristic will not be care. *2. Limited lamp maximum current by DAC_BRIC signal: When DAC_BRIG voltage is 0V and INV_PWM enables (100%), lamp has max. current. When DAC_BRIG voltage is 3.
All components on inverter board should follow below rules: 1. Component using conditions (component stress) must be within component specification including voltage rating, current rating, temperature etc. 2. Component temperature should follow below: ∆T <=30 degree C, at 25, 35 degree C. T Component temperature should be less than 70 degree C inside system at 35 degree C.
LCD Item Specification 690 Supply voltage for LCD backlight (Vrms) 690 690 690 690 690 690 690 AC Adapter Item Vendor & model name Specification LITEON 65W, 3 PIN, PA-1650-02CA LITEON 65W, 3 PIN, PA-1650-02CR DELTA 65W, 3 PIN, ADP-65DB Input Requirements Maximum input current (A, @100Vac, full load) 1.7Amax@100Vac 0.
Power Management ACPI Mode Power Management Working (G0/S0) Individual devices such as the CPU and hard disk may be power managed in this state. Sleeping State (S3) CPU Power Down VGA Power Down PCMCIA Suspend Audio Power Down Hard Disk Power Down Super I/O Power Down Sleeping State (S4) Also called Hibernate state. System saves all system states and data onto the disk prior to power off the whole system.
Chapter 2 System Utilities BIOS Setup Utility The BIOS Setup Utility is a hardware configuration program built into your computer’s BIOS (Basic Input/ Output System). Your computer is already properly configured and optimized, and you do not need to run this utility. However, if you encounter configuration problems, you may need to run Setup. Please also refer to Chapter 4 Troubleshooting when problem arises.
Main This menu provides you the information of the system. Parameter Description System BIOS Version Displays system BIOS version VGA BIOS Version Displays VGA BIOS version Serial # Displays the serial number of the unit. UUID Number UUID=16bytes. This will be visible only when there is an internal LAN device present. System Memory This field reports the memory size of system base memory. The size is fixed to 640KB.
Advanced The Advanced screen contains parameters involving your hardware devices. It also provides advanced settings of the system. FIR Ports Configure the system’s Infrared port using options: Disabled and Enabled. The table below describes the parameters in the screen. Settings in boldface are the default and suggested parameter settings. Description FIR I/O Settings Sets the base I/O address and IRQ for Infrared port.
Description DMA Setting for Fast IR Sets a DMA channel for the printer to operate in ECP mode. This parameter is enabled only if Mode is set to ECP. Mode Setting Option DMA1, DMA2, DMA3, Normak (16550), IrDA (HPSIR), ASK IR, FAST IR LPT Port Configure the system’s parallel port using options: Disabled and Enabled. The table below describes the parameters in the screen. Settings in boldface are the default and suggested parameter settings.
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Security The Security screen contains parameters that help safeguard and protect your computer from unauthorized use. The table below describes the parameters in this screen. Settings in boldface are the default and suggested parameter settings. Set Supervisor/User Password If password on boot is required, the password must be set otherwise it cannot be enabled. The formats of the password are as follows: Length 10 characters Characters Alphanumeric keys only. The shift status i.e.
Parameter Description Set Supervisor Password Press Enter to set the administrator password. When set, this password protects the BIOS Setup Utility from unauthorized access. Password on Boot Allows the user to specify whether or not a password is required to boot. Option Disabled or Enabled NOTE: When you are prompted to enter a password, you have three tries before the system halts. Don’t forget your password.
Boot This menu allows the user to decide the order of boot devices to load the operating system. Bootable devices includes the distette drive in module bay, the onboard hard disk drive and the CD-ROM in module bay. Please select the order of the boot devices.
Exit The Exit screen contains parameters that help safeguard and protect your computer from unauthorized use. The table below describes the parameters in this screen. Parameter Description Exit Saving Changes Allows the user to save changes to CMOS and reboot the system. Exit Discarding Changes Allows the user Discards changes made and exits System Setup. Load Setup Default Loads default settings for all parameters (same as t ).
BIOS Flash Utility The BIOS flash memory update is required for the following conditions: T New versions of system programs T New features or options T Restore a BIOS when it becomes corrupted. Use the Flash utility to update the system BIOS flash ROM. NOTE: If you do not have a crisis recovery diskette at hand, then you should create a Crisis Recovery Diskette before you use the Flash utility. NOTE: Do not install memory-related drivers (XMS, EMS, DPMI) when you use the Flash utilities.
Chapter 3 Machine Disassembly and Replacement This chapter contains step-by-step procedures on how to disassemble the notebook computer for maintenance and troubleshooting. To disassemble the computer, you need the following tools: T Wrist grounding strap and conductive mat for preventing electrostatic discharge T Plastic flat head screw driver T Plastic tweezers T Philips screw driver Any plastic tool can take off the middle cover NOTE: The screws for the different components vary in size.
General Information Before You Begin Before proceeding with the disassembly procedure, make sure that you do the following: 1. Turn off the power to the system and all peripherals. 2. Unplug the AC adapter and all power and signal cables from the system. 3. Remove the battery pack. NOTE: TravelMate 290E series product uses mylar or tape to fasten the FFC/FPC/connectors/cable, you may need to tear the tape or mylar before you disconnect different FFC/FPC/connectors.
Disassembly Procedure Flowchart The flowchart on the succeeding page gives you a graphic representation on the entire disassembly sequence and instructs you on the components that need to be removed during servicing. For example, if you want to remove the system board, you must first remove the keyboard, then disassemble the inside assembly frame in that order.
LCD Module 2 LCD Rubber 2 LCD Screw Caps P*4 LCD Bezel M*1 P*2 LCD ASSY Inverter Board H*8 LCD Coaxial Cable LCD LCD Brackets LCD Panel Screw List Item 46 Description A SCREW BTP M1,7 x 3.5ZS B SCREW BTP M2 x 4 ZS C SCREW D-SUB NUT D SCREW M1.7 x 2.5ZS E SCREW M2 x 6 (B) & NI F SCREW M2 x 10 (B) G SCREW M2 x 2.3 (NL) H SCREW M2 x 3 (NL) I SCREW M2 x 4 (B) J SCREW M2 x 6 (NL) K SCREW M2.5 x 1.1 (NL) L SCREW M2.5 x 15 (NL) M SCREW M2.5 x 3 (NL) N SCREW M2.
Removing the Battery Pack 1. Slide the battery latch. 2. Then remove the battery.
Removing ODD Module, Memory and HDD Module Removing the ODD Module 1. Slide the optical drive latch. 2. Then remove the optical drive. Removing the Memory 1. Unscrew the two screws that secure the DIMM cover. 2. Remove the DIMM cover. 3. Pop out the memory then remove it. Removing the HDD Module 48 1. Remove the screw that secures HDD module. 2. Take off the HDD module from the main unit.
Removing the Keyboard/LCD Module Removing the Keyboard 1. Use a plastic flat head screw driver or any plastic tool to detach the middle cover carefully. 2. Then remove the middle cover from the main unit. 3. Remove the two screws holding the keyboard. 4. Turn the keyboard over as the picture shows. 5. Disconnect the keyboard cable then remove the keyboard. Removing the LCD module 1. Remove the middle cover. See step 1 and step 2 on “Removing the Keyboard” section. 2.
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Disassembling the Main Unit 1. See “Removing the Keyboard/LCD Module” on page 49 2. Disconnect the touchpad FPC. 3. Remove the screw that fastens the power button. 4. Then take off the power button. 5. Remove the screw holding the launch board. 6. Take off the launch board. 7. Then remove the screw that secures the thermal plate. 8. Take off the thermal plate. 9. Remove the two screws that fasten the MDC cover plate then remove it. 10. Disconnect the MDC card connector. 11.
14. Remove the thermal module from the main unit. 15. Release the CPU lock. 16. Remove the CPU from the main unit carefully. 17. Disconnect the speaker cable. 18. Remove the two screws holding the mini PCI cover. 19. Then remove the mini PCI cover. 20. Disconnect the wireless LAN antennae. 21. Pop out the wireless LAN card then remove it. 22. To detach the upper case assembly from the lower case assembly, first remove the three screws as shown.
23. Remove the 15 screws on the bottom panel. 24. Then detach the upper case assembly. 25. Tear off the capton fastening the touchpad FPC. 26. Disconnect the touchpad FPC. 27. Remove the four screws that secure the touchpad support bracket. 28. Then remove the touchpad support bracket. 29. Remove the touchpad. 30. Tear off all capton holding wireless LAN antenna. 31. Take out the wireless antenna from the small fastening hooks. . 32. Remove the two screws that fasten the wireless antenna. 33.
34. Remove the screw holding the left hinge saddle. 35. Then remove the screw holding the right hinge saddle. 36. Remove the gasket protecting the wireless antenna. 37. Remove the two screws fastening the wireless antenna to the hinge saddle. 38. Then remove the wireless antenna from the upper case. 39. Remove the two screws fastening the left speaker. 40. Place the left speaker as shown. 41. Then take off the left hinge saddle. . 42. Remove the gasket. 43.
44. Remove the two screws holding the right speaker. 45. Place the right speaker as shown. 46. Then remove the right hinge saddle. 47. Remove the five screws that secure the shielding to the upper case. 48. Tear off the tape on the right and the left side. 49. Then remove the shielding. . 50. Tear off the tape holding the speaker set. 51. Remove the speaker set from the upper case. 52. Remove the screw that secures the main board to the lower case. 53. Disconnect the touchpad FPC.
54. Remove the four screws that fasten the PCMCIA slot. 55. Detach the PCMCIA slot from the main board.
Disassembling the LCD Module 1. Remove the two LCD rubber feet and the two screw caps. 2. Remove the four screws that fasten the LCD bezel. 3. Detach the LCD bezel carefully. 4. Tear off the tape fastening the inverter connector. 5. Tear off the tape fastening the inverter cable. 6. Remove the screw holding the LCD inverter board. 7. Disconnect the high voltage cable and the inverter board. 8. Disconnect the inverter board connector. 9.
11. Remove the eight screws that fasten the right and the left LCD brackets; four on each side. 12. Then remove the LCD brackets on both side. 13. Tear off the capton that secure the LCD coaxial cable. 14. Disconnect the LCD coaxial cable.
Disassembling the External Modules Disassembling the HDD Module 1. Remove the two screws holding the HDD carrier on one side. 2. Then remove another two screws fastening the HDD carrier on the other side. 3. Remove the HDD carrier. 4. Remove the two screws holding the HDD cover. 5. Detach the HDD cover. Disassembling the Optical Disk Drive Module/Combo Drive Module 1. Remove the two screws holding the optical device holder. 2.
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Chapter 4 Troubleshooting Use the following procedure as a guide for computer problems. NOTE: The diagnostic tests are intended to test this model (TravelMate 290E series). Non-Acer products, prototype cards, or modified options can give false errors and invalid system responses. 1. Obtain the failed symptoms in as much detail as possible. 2. Verify the symptoms by attempting to re-create the failure by running the diagnostic test or by repeating the same operation. 3.
System Check Procedures External Diskette Drive Check Do the following steps to isolate the problem to a controller, driver, or diskette. A write-enabled, diagnostic diskette is required. NOTE: Make sure that the diskette does not have more than one label attached to it. Multiple labels can cause damage to the drive or cause the drive to fail. Do the following to select the test device. 1. The FDD heads can become dirty over time, affecting their performance. Use an FDD cleaning kit to clean the heads.
Keyboard or Auxiliary Input Device Check Remove the external keyboard if the internal keyboard is to be tested. If the internal keyboard does not work or an unexpected character appears, make sure that the flexible cable extending from the keyboard is correctly seated in the connector on the main board. If the keyboard cable connection is correct, run the Keyboard Test. If the tests detect a keyboard problem, do the following one at a time to correct the problem. Do not replace a non-defective FRU: 1.
Check the Power Adapter Unplug the power adapter cable from the computer and measure the output voltage at the plug of the power adapter cable. See the following figure Pin 1: 19V Pin 2: 0V, Ground 1. If the voltage is not correct, replace the power adapter. 2. If the voltage is within the range, do the following: T Replace the main board. T If the problem is not corrected, see “Undetermined Problems” on page 73. T If the voltage is not correct, go to the next step.
Check the Battery Pack To check the battery pack, do the following: From Software: 1. Check out the Power Options in control Panel 2. In Power Meter, confirm that if the parameters shown in the screen for Current Power Source and Total Battery Power Remaining are correct. 3. Repeat the steps 1 and 2, for both battery and adapter. 4. This helps you identify first the problem is on recharging or discharging. From Hardware: 1. Power off the computer. 2.
still occurs, continue next step. Replace the CPU with another of the same specifications. If the problems still occurs, go to next step. The main board may be damaged. Replace main board. 3. If the external monitor has the same problem as the internal monitor, the main board may be damaged. Please insert the diagnostic disk and run the display test program and go through the sub-steps under step 2.
Insyde MobilePro BIOS POST Beep Code and POST Messages The POST error message index lists the error message and their possible causes. The most likely cause is listed first. NOTE: Perform the FRU replacement or actions in the sequence shown in FRU/Action column, if the FRU replacement does not solve the problem, put the original part back in the computer. Do not replace a non-defective FRU. This index can also help you determine the next possible FRU to be replaced when servicing a computer.
Beep Code 68 Message Description N/A “NO INTERRUPTS FROM TIMER 0” Timer 0 of the clock timer controller does not generate system interrupts correctly. N/A “UNEXPECTED AMOUNT OF MEMORY - RUN SCU” The system memory size does not match with the CMOS record. N/A “CLOCK NOT TICKING CORRECTLY” The system clock does not working correctly. N/A “TIME/DATA CORRUPT - RUN SCU” The time/date information in CMOS is invalid. N/A “MACHINE IS LOCKED - TURN KEY” The keyboard operation is locked.
Index of Symptom-to-FRU Error Message LCD-Related Symptoms Symptom / Error LCD backlight doesn't work Action in Sequence LCD is too dark Enter BIOS Utility to execute “Load Setup Defaults” on Exit screen, then reboot system. LCD brightness cannot be adjusted Reconnect the LCD connectors. LCD contrast cannot be adjusted Keyboard (if contrast and brightness function key doesn't work).
PCMCIA-Related Symptoms Symptom / Error System cannot detect the PC Card (PCMCIA) Action in Sequence PCMCIA slot assembly Main board PCMCIA slot pin is damaged. PCMCIA slot assembly Memory-Related Symptoms Symptom / Error Memory count (size) appears different from actual size. Action in Sequence DIMM Main board Speaker-Related Symptoms Symptom / Error In Windows, multimedia programs, no sound comes from the computer.
Peripheral-Related Symptoms Symptom / Error Action in Sequence System configuration does not match the installed devices. Enter BIOS Setup Utility to execute “Load Setup defaults”, then reboot system. External display does not work correctly. See if there is an error beep. If there is an erro beep, then change main board. Reconnect hard disk/CD-ROM/diskette drives. Power off. Then check if RAM CPU BIOS are well-connected.
Intermittent Problems Intermittent system hang problems can be caused by a variety of reasons that have nothing to do with a hardware defect, such as: cosmic radiation, electrostatic discharge, or software errors. FRU replacement should be considered only when a recurring problem exists. When analyzing an intermittent problem, do the following: 1. Run the diagnostic test for several times to isolate the problem. 2. If no error is detected, do not replace any FRU. 3.
Undetermined Problems The diagnostic problems does not identify which adapter or device failed, which installed devices are incorrect, whether a short circuit is suspected, or whether the system is inoperative. Follow these procedures to isolate the failing FRU (do not isolate non-defective FRU). NOTE: Verify that all attached devices are supported by the computer. NOTE: Verify that the power supply being used at the time of the failure is operating correctly. (See “Power System Check” on page 63): 1.
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Chapter 5 Jumper and Connector Locations Top View NOTE: TM290E does not have S-video port and IEEE 1394 port, therefore, No. 8 S-Video Connector and No. 9 IEEE 1394 Connector will not appear on the motherboard.
SW1 Settings (Lid switch) Setting Function 1 NONE Function 2 LCD BACKLIGHT OFF Function 3 STAND BY Function 4 HIBERNATE SW3 Settings(Kill Switch) Setting On Wireless On Bluetooth On Off Wireless Off Bluetooth Off 76 Chapter 5
Bottom View 24-JP25 So-DIMM Socket 25-JP26 So-DIMM Socket Chapter 5 77
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Chapter 6 FRU (Field Replaceable Unit) List This chapter gives you the FRU (Field Replaceable Unit) listing in global configurations of TravelMate 290E series products. Refer to this chapter whenever ordering for parts to repair or for RMA (Return Merchandise Authorization). Please note that WHEN ORDERING FRU PARTS, you should check the most up-to-date information available on your regional web or channel. For whatever reasons a part number change is made, it will not be noted on the printed Service Guide.
Exploded Diagram THE SYSTEM 80 Chapter 6
LOGIC UPPER ASSY Chapter 6 81
LCD 14.
LCD 15” Chapter 6 83
OPTICAL DISC DRIVE MODULE AND COMBO DRIVE MODULE HDD ASSY 84 Chapter 6
Picture No. Partname And Description Part Number Adapter NS ADAPTER - LITEON 65W, 3 PIN, PA-1650-02CA AP.T3503.001 ADAPTER - LITEON 65W, 3 PIN, PA-165002CR AP.06503.002 ADAPTER - DELTA 65W, 3 PIN, ADP-65DB AP.T2101.001 BATTERY SONY LI-ION 8 CELLS 4300mAH, US18650G5 BT.T3504.001 BATTERY SAMSUNG LI-ION 8 CELLS 4300mAH, ICR18650-22 BT.T3506.001 BATTERY SONY LI-ION 4 CELLS 2150mAH, US18650G5 BT.T3504.002 306-THE SYSTEM MDC CARD, AMBIT, T60M283 W/CISPR 54.T35V5.
Picture No. NS Partname And Description Part Number POWER CORD US (3Pin) 27.T35V5.001 POWER CORD EC (3Pin) 27.T35V5.002 POWER CORD Aus (3Pin) 27.T35V5.003 POWER CORD UK (3Pin) 27.T35V5.004 POWER CORD SWISS (3Pin) 27.T35V5.005 POWER CORD CHINA (3Pin) 27.T35V5.006 POWER CORD ITALIAN (3Pin) 27.T35V5.007 POWER CORD DEMARK (3Pin) 27.T35V5.008 304-THE SYSTEM MIDDLE COVER W/NAME PLATE 42.T40V5.001 303-THE SYSTEM LOWER CASE W/O TV OUT & 1394 60.T40V5.001 NS DIMM COVER 42.T35V5.
Picture No. Partname And Description Part Number 313-THE SYSTEM MINI PCI COVER 42.T35V5.022 301-THE SYSTEM MDC COVER PLATE 42.T35V5.005 302-THE SYSTEM THERMAL PLATE 42.T35V5.007 ANTENNA SET 50.T35V5.015 COMMUNICATION MODULE NS CPU NS INTEL BANIAS-CELERON 1.2G 512K (PGA) KC.BC001.12G INTEL BANIAS-CELERON 1.3G 512K (PGA) KC.BC001.13G HDD 20GB 2.5 IN. 4200RPM TOSHIBA NEPTUNEV20 MK2023GAS KH.02004.001 HDD 20G 2.5 IN. 4200RPM HGST MORAGA IC25N020ATMR04-0 08K0632 F/W:AD0A KH.02007.
Picture No. Partname And Description Part Number HDD 60G 2.5 IN. 4200RPM HGST MORAGA IC25N060ATMR04-0 08K0634 F/W :AD0A KH.06007.006 HDD 60GB/2.5 IN./5400RPM/TOSHIBA TRITON MK6022GAX KH.06004.001 HDD 60GB/2.5 IN./4200RPM/TOSHIBA NEPTUNE MK6021GAS KH.36004.001 HDD 60GB 2.5 IN. 5400RPM HGST MORAGA HTS548060M9AT00 08K0638 KH.06007.003 001-HDD ASSY HDD ESD PLATE ASSY 33.T35V5.004 002-HDD ASSY HDD CARRIER SUB ASSY 60.T35V5.009 NS KEYBOARD ZIPPY ARABIC KB.T350C.018 KEYBOARD BELGIUM KB.T350C.
Picture No. LCD 14.1 AND LCD 15.0 Partname And Description ASSY LCD MODULE 14.1" XGA AU (B141XN04 V.25AXXX) Part Number 6M.T40V5.011 ASSY LCD MODULE 14.1" XGA CMO (N141X6- 6M.T40V5.012 L01) ASSY LCD MODULE 14" XGA TOPPOLY (TD141TGCB1) 6M.T40V5.013 ASSY LCD MODULE 15" AU (B150XG02-V1) 6M.T40V5.014 ASSY LCD MODULE 15" AU (B150XG01-V2) 6M.T40V5.015 ASSY LCD MODULE 15" HITACHI (TX38D81VC1CAB) REV.B 6M.T40V5.016 ASSY LCD MODULE 15" LG (LP150X08-A5) 6M.T40V5.
Picture No. Partname And Description Part Number LCD 15" XGA AU (B150XG01-V2) LK.15005.001 LCD 15" XGA HITACHI (TX38D81VC1CAB) REV.B LK.15004.006 LCD 15" XGA LG (LP150X08-A5) LK.15008.012 LCD 15" SXGA AU (B150PG01) LK.15005.002 008-LCD 14.1 AND LCD 15.0 LCD INVERTER 19.T40V5.001 005-LCD 14.1 AND LCD 15.0 LCD PANEL WITH LOGO (W/ANTENNA) 60.T35V5.013 004-LCD 14.1 AND LCD 15.0 LCD BEZEL -14" 60.T35V5.006 LCD BEZEL -15" 60.T35V5.007 003-LCD 14.1 AND LCD 15.0 LCD BRACKET L14" 33.T35V5.
Picture No. Partname And Description Part Number 251-THE SYSTEM MAINBOARD W/ PCMCIA SLOT, W/O TV OUT, 1394 LB.T4002.001 THE SYSTEM PCMCIA SLOT 22.T35V5.001 305-THE SYSTEM THERMAL MODULE 60.T40V5.003 NS MEMORY DDR333 256MB INFINEON HYS64D32020GD-6-B (.14u) KN.25602.009 MEMORY DDR333 512MB INFINEON HYS64D64020GBDL-6-B (.14u) KN.51202.007 MEMORY DDR333 128MB INFINEON HYS64D16000GDL-6-B (.14u) KN.12802.006 MEMORY DDR333 256MB MICRON MT8VDDT3264HDG-335C3 (.13u) KN.25604.
Picture No. 001-ODD MODULE AND COMBO DRIVE MODULE Partname And Description CD-ROM DRIVE 24X QSI SCR-242 Part Number KD.24X03.001 CD-ROM DRIVE 24X TEAC CD-224E-C85 KD.24X06.002 DVD-ROM DRIVE 8X QSI SDR-083 KV.08X03.001 DVD-ROM DRIVE 8X TOSHIBA SD-C2612 TBD DVD/CDRW COMBO DRIVE 24X LITEON LSC024082K KO.T2109.001 DVD/CDRW COMBO DRIVE 24X QSI SBW242C TBD DVD/CDRW COMBO DRIVE 24X KME UJDA750 KO.24X06.002 DVD-DUAL DRIVE 4X - HLDS GWA-4040N KU.0040D.004 DVD-DUAL DRIVE 4X- TOSHIBA SD-R6372 KU.
Picture No. Partname And Description Part Number NS RUBBER FOOT(SMALL) 47.T35V5.004 NS LCD LATCH W/SPRING 6K.T35V5.002 007-LOGIC UPPER ASSY TOUCHPAD 56.T35V5.001 NS SPEAKER R & L 6K.T35V5.001 NS SCREW BTP M1,7 x 3.5ZS 86.T35V5.001 NS SCREW BTP M2 x 4 ZS 86.T35V5.002 NS SCREW D-SUB NUT 86.T35V5.003 NS SCREW M1.7 x 2.5ZS 86.T35V5.004 NS SCREW M2 x 6 (B) & NI 86.T35V5.005 POINTING DEVICE Speaker Screws Chapter 6 NS SCREW M2 x 10 (B) 86.T35V5.006 NS SCREW M2 x 2.
Appendix A Model Definition and Configuration TravelMate 290 Series Model Number CPU LCD ODD Memory HDD (GB) WLAN 292EXC/ 292EFXC ICP-M1.3G 14.1 XGA 24x CDRW+DVD 1x256M 30GB N 292EXCi ICP-M1.3G 14.1 XGA 24x CDRW+DVD 1x 256M 30GB 11.b 292ELCi ICP-M1.3G 15.0 XGA 24x CDRW+DVD 1x256M 30GB 11.b 292ELMi ICP-M1.3G 15.0 XGA 2x DVD-Dual 1x256M 30GB 11b 292EFX ICP-M1.3G 14.1 XGA 24xCD-ROM 1x256M 30GB N 292EFXCi ICP-M1.3G 14.
Appendix B Test Compatible Components This computer’s compatibility is tested and verified by Acer’s internal testing department. All of its system functions are tested under Windows® XP Home, Windows® XP Pro environment. Refer to the following lists for components, adapter cards, and peripherals which have passed these tests. Regarding configuration, combination and test procedures, please refer to the TravelMate 290E series Compatibility Test Report released by the Acer Mobile System Testing Department.
Microsoft® Windows® XP Home Environment Test Item Display Specifications ViewSonic 17PS Philips Brilliance 107 Multiscan G200 Modem 3Com 56K Voice Fax Modem I/O Peripheral IO - Printer ESPON Epson Color 740 HP Laster Jet 2100 (R) HP LasterJet 5P (IR) HP DeskJet 500C HP DeskJet 3820 I/O - Mouse (PS/2) Microsoft IntelliMouse TrackBall Microsoft Serial-Mouse Microsoft IntellMouse 1.
Item I/O - Speaker (USB) Specifications Philips DS350 Speaker Panasonic EAB-MPC57USB I/O - Speaker (SPDIF) Creative Desktop Theater 5.1 YAMAHA YAMAHA TSS-1 I/O - Joystick I/O - SCSI Toshiba IBM SCS 1.
Item Specifications DELL Data/Fax Modem 28.8Kbps/14.4Kbps(V.34XJ) EXP Fax/Data modem 9600/2400 Robotics WorldPort 14400 Fax/Data modem USRobotics Megahertz 56K Modem (XJ5560) USRobotics Upgradeable 33.6K Modem (SP1336) Xircom RealPort Modem56 (RM56V1) Xircom 32bit CardBus Modem56 WinGlobal (CBM56WG) New Media 33.6 Netsurfer 56K+Fax Gold Card Multi-Function Card BLASTER Modem 56K Flash56 PCMCIA(D15610) Combo Card 3Com Ethernet III LAN+33.6K Modem (3C562C/3C563C) 3Com Ethernet III LAN+33.
Microsoft® Windows® XP Pro Environment Test Item Display Specifications ViewSonic 17PS Philips Brilliance 107 Multiscan G200 Modem 3Com 56K Voice Fax Modem I/O Peripheral IO - Printer ESPON Epson Color 740 HP Laster Jet 2100 (R) HP LasterJet 5P (IR) HP DeskJet 500C HP DeskJet 3820 I/O - Mouse (PS/2) Microsoft IntelliMouse TrackBall Microsoft Serial-Mouse Microsoft IntellMouse 1.
Item I/O - Speaker (USB) Specifications Philips DS350 Speaker Panasonic EAB-MPC57USB I/O - Speaker (SPDIF) Creative Desktop Theater 5.1 YAMAHA YAMAHA TSS-1 I/O - Joystick I/O - SCSI Toshiba IBM SCS 1.
Item Specifications DELL Data/Fax Modem 28.8Kbps/14.4Kbps(V.34XJ) EXP Fax/Data modem 9600/2400 Robotics WorldPort 14400 Fax/Data modem USRobotics Megahertz 56K Modem (XJ5560) USRobotics Upgradeable 33.6K Modem (SP1336) Xircom RealPort Modem56 (RM56V1) Xircom 32bit CardBus Modem56 WinGlobal (CBM56WG) New Media 33.6 Netsurfer 56K+Fax Gold Card Multi-Function Card BLASTER Modem 56K Flash56 PCMCIA(D15610) Combo Card 3Com Ethernet III LAN+33.6K Modem (3C562C/3C563C) 3Com Ethernet III LAN+33.
102 Appendix B
Appendix C Online Support Information This section describes online technical support services available to help you repair your Acer Systems. If you are a distributor, dealer, ASP or TPM, please refer your technical queries to your local Acer branch office. Acer Branch Offices may access our website. However some information sources will require a user i.d. and password. These can be obtained directly from Acer CSD Taiwan.
104 Appendix C
Index A M AC Adapter 31 Machine Disassembly 43 AFLASH Utility 42 Memory Check 63 Model Definition 94 B Modem Combo Card external 49 Battery Pack 47 BIOS Setup Utility 33 BIOS Utility 33 Basic System Settings 35 Navigating 33 Startup Configuration 38 System Information 34 System Security 34, 41 O Online Support Information 103 P Panel Bottom 11 D Power System Check Battery Pack 65 Power Adapter 64, 65 DIMM external 48 removing 48 Disassembly Battery Pack 46 CD-ROM/DVD-ROM Module 51 Floppy Disk Dr