Product manual

16 Barracuda 18FC Product Manual, Rev. B
Failure rate is calculated as follows:
• No system-induced failures counted
• PPM targets include 30% no defect found and handling failures
• Based on 1,000,000 MTBF and 720 POH per month
• Month 1’s rate includes a 300 PPM installation failure
5.3.3 Preventive maintenance
No routine scheduled preventive maintenance is required.
5.3.4 Service life
The drive has a useful service life of five years. Depot repair or replacement of major parts is permitted during
the lifetime.
5.3.5 Service philosophy
Special equipment is required to repair the drive HDA. To achieve the above service life, repairs must be per-
formed only at a properly equipped and staffed Seagate service and repair facility. Troubleshooting and repair
of PCBs in the field is not recommended because of the extensive diagnostic equipment required for effective
servicing. The drive warranty is voided if the HDA is opened.
5.3.6 Service tools
No special tools are required for site installation or recommended for site maintenance. The depot repair phi-
losophy of the drive precludes the necessity for special tools. Field repair of the drive is not practical because
users cannot purchase individual parts for the drive.
5.3.7 Product warranty
Beginning on the date of shipment to the customer and continuing for a period of five years, Seagate warrants
that each product (including components and subassemblies) that fails to function properly under normal use
due to defect in materials or workmanship or due to nonconformance to the applicable specifications will be
repaired or replaced, at Seagate’s option and at no charge to the customer, if returned by customer at cus-
tomer’s expense to Seagate’s designated facility in accordance with Seagate’s warranty procedure. Seagate
will pay for transporting the repair or replacement item to the customer. For more detailed warranty information,
refer to the standard terms and conditions of purchase for Seagate products on your purchase documentation.
The remaining warranty for a particular drive can be determined by calling Seagate Customer Service at
1-800-468-3472. You can also determine remaining warranty using the Seagate web site (www.seagate.com).
The drive serial number is required to determine remaining warranty information.
Shipping
When transporting or shipping a drive, use only a Seagate-approved container. Keep your original box.
Seagate approved containers are easily identified by the Seagate Approved Package label. Shipping a drive in
a non-approved container voids the drive warranty.
Month Parts per million (PPM)
1 2,364
2 1,422
3 1,403
4 1,391
5 1,317
6 1,255
7 1,162
8+ 1,025