Product manual

Barracuda 18FC Product Manual, Rev. B 55
10.0 Seagate Technology support services
Online Services
Internet
Visit Seagate on the Internet at http://www.seagate.com for online information about Seagate products. You
can also send e-mail with your disc or tape questions to:
Presales: [e-mail] or [e-mail]
Technical support : [e-mail] or [e-mail]
SeaBOARD
®
is a computer bulletin board system that contains information about Seagate disc and tape drive
products and is available 24 hours daily. Set your communications software to eight data bits, no parity and one
stop bit (8-N-1).
Presales Support
Our Presales Support staff can help you determine which Seagate products are best suited for your specific
application or computer system.
Seagate Express
You can purchase select tape products and tape accessories through Seagate Express 24 hours daily by call-
ing 1-800-531-0968 or by faxing your order to: 1-972-481-4812.
Automated Services
SeaFONE
®
(
1-800-SEAGATE)
is Seagate's 800 number (1-800-732-4283), which provides toll-free access to
our automated self-help services. Here you'll find answers to commonly asked questions, troubleshooting tips
and specifications for disc drives and tape drives. This service is available 24 hours daily and requires a touch-
tone phone. International callers can reach this service by dialing 1-405-936-1234.
SeaFAX
®
is Seagate's automated FAX delivery system. Using a touch-tone phone, you can obtain technical
support information by return FAX. This service is available 24 hours daily.
Technical Support
If you need assistance installing your drive, consult your dealer. For one-on-one help, you can talk to a techni-
cal support specialist during business hours. Before calling, note your system configuration and drive model
number (ST
xxxxx).
SeaTDD
™
(1-405-936-1687)
is a telecommunications device for the deaf (TDD). You can send questions or
comments 24 hours daily and exchange messages with a technical support specialist from 8:00 A.M. to 12:15
P.M. and 1:30 P.M. to 6:00 P.M. (central time) Monday through Friday.
Customer Service (CSO)
Warranty Repair
Seagate direct OEM, Distribution and System Integrator customers should contact their Seagate service cen-
ter representative for warranty information. Other customers should contact their place of purchase. Seagate
offers comprehensive customer support for Seagate drives. These services are available worldwide.
Authorized Service Centers
If your drive is out of warranty, you can contact an Authorized Service Center for service or repair.