Product manual

Barracuda 36 Product Manual, Rev. C 69
10.0 Seagate Technology support services
Online Services
Internet
www.seagate.com
for information about Seagate products and services. Worldwide support is available 24
hours daily by e-mail for your disc or tape questions.
Presales Support:
Disc: http://www.seagate.com/support/email/email_presales.html or [e-mail].
Tape: http://www.seagate.com/support/email/email_tape_presales.html or
[e-mail].
Technical Support:
Disc: http://www.seagate.com/support/email/email_disc_support.html or [e-mail].
Tape: http://www.seagate.com/support/email/email_tape_support.html or [e-mail].
Server Appliance: http://www.seagate.com/support/email/email_nas_support.html or
[e-mail].
Reseller Marketplace
Reseller Marketplace is the storage industry’s first collaborative, e-commerce marketplace offering resellers
the fastest, most efficient online purchasing process for Seagate storage solutions. The Reseller Marketplace
at http://marketplace.seagate.com, an exclusive service for US resellers participating in the Seagate Partner
Program (SPP), is designed to streamline the purchasing process of Seagate solutions and provide unprece-
dented value to Seagate’s resellers through real-time pricing and availability, fast and easy comparison shop-
ping, and seamless integration with key distributors for a one-stop shopping experience.
For support, questions and comments: http://reseller.seagate.com/benefits/T1.html or 1-877-271-3285 (toll-
free) 9
A
.
M
. to 7
P
.
M
. (eastern time) Monday through Friday.
SeaBOARD
®
is a computer bulletin board system that contains information about Seagate disc and tape drive
products and is available 24 hours daily. Set your communications software to eight data bits, no parity and one
stop bit (8-N-1).
Automated Services
SeaFONE
®
(1-800-SEAGATE)
is Seagate’s toll-free number (1-800-732-4283) to access our automated self-
help services. Using a touch-tone phone, you can find answers to service phone numbers, commonly asked
questions, troubleshooting tips and specifications for disc drives and tape drives 24 hours daily. International
callers can reach this service by dialing [phone].
SeaFAX
®
is Seagate’s automated FAX delivery system. Using a touch-tone phone, you can obtain technical
support information by return FAX 24 hours daily. This service is available worldwide.
Presales Support
Presales Support
Our Presales Support staff can help you determine which Seagate products are best suited for your specific
application or computer system.
Disc: 1-877-271-3285; Tape: 1-800-626-6637; Server Appliance: 1-800-732-4283.
Online Tape Purchases
US customers can purchase Seagate data cartridges, tape supplies, accessories, and select Seagate tape
drive products 24 hours daily at http://buytape.seagate.com.