Operation Manual

5. Troubleshooting Common Problems and Solutions
GoFlex Satellite™ User Guide 39
• Click the Refresh button on your browser.
A song, video or other file won’t play
• Make sure that your device supports the file format.
You can copy any file to the GoFlex Satellite drive, however, the device to which you
stream your media files will only play or view the formats it supports. GoFlex Satellite does
not transcode (convert) the files you copy to the drive. See your device’s specifications for
a complete list of supported file types.
There are ways to convert video files to different formats so they can be played on your
device. If you have files that you want to play from the GoFlex Satellite device that are
incompatible with your device, you may want to transcode the files before copying them to
the drive.
I just copied a video file purchased from iTunes® to the GoFlex Satellite
device but it won’t play
Videos purchased from iTunes are DRM (Digital Rights Management) protected. To play
these videos, you must sync your iPad/iPhone/iPod touch with your iTunes account for the
new files to play from the GoFlex Satellite device.
When you choose to play an iTunes purchased video in the GoFlex Media app it will be
played from the Safari browser.
Can’t use the Internet while streaming from GoFlex Satellite
The GoFlex Satellite device is a wireless network on its own. When your Wi-Fi device is
connected to GoFlex Satellite, it is dedicated to using the GoFlex Satellite device’s wireless
network. If you want to use your Wi-Fi device to surf the Internet or check e-mail, you must
actively connect to your usual network, thus disconnecting from GoFlex Satellite.
I mistakenly reformatted the drive for my Mac
• The GoFlex Satellite device is designed to work with both Windows and Mac operating
systems. However, you must install the Seagate GoFlex software to enable file copying
from a Mac. If you reformatted the drive by mistake, first return the drive to its original
NTFS format and then download the Seagate GoFlex software from www.seagate.com/
support/goflexsatellite
• If you are using Time Machine®, do not allow the program to use the GoFlex Satellite
drive for backup. Time Machine will attempt to reformat the GoFlex Satellite drive.
I can’t connect to GoFlex Satellite from my smartphone
Make sure you have selected “GoFlex Satellite” from your wireless network list.
My computer won’t connect to GoFlex Satellite
Make sure to enable your wireless settings and select “GoFlex Satellite” from your wireless
network list.