Technical data

Chapter 5 101
Technical Articles
Predictive Support Changes in MPE iX 7.0 Express 1
Predictive Support Changes in MPE iX 7.0 Express 1
By: Gary Robillard
Commercial Systems Division R&D
Product Overview
The HP Predictive Support software (referred to as Predictive in the rest of this article)
provides proactive hardware support and helps increase the uptime of your systems by
monitoring system memory and disk/tape drives.
When Predictive detects a potential problem, it sends a message to the HP Response
Center. The Response Center portion of the system screens the data and forwards
problems requiring further analysis to a Response Center Engineer. If action is needed at
your site, the Response Center Engineer and a Customer Engineer will work with you to
resolve the problem.
This proactive hardware support is provided as part of your HP Hardware and Software
Support Services Agreement.
Predictive accesses STM diagnostics in MPE iX 7.0 Express 1
Predictive uses the diagnostics platform to access memory and disk related information.
Starting with MPE iX Release 6.5 and later, the diagnostics platform changed from
sysdiag to Support Tools Manager (STM). For MPE iX 6.5, and the initial release of MPE
iX 7.0, Predictive works with the sysdiag diagnostics, not the STM diagnostics, using a
sysdiag library (DIAGXL.PRED.SYS).
For versions of Predictive starting with MPE iX 7.0 Express I (patch OSPLXD2(B)), it
directly accesses the STM diagnostics. By directly accessing the STM diagnostics,
Predictive provides increased functionality, and improved accuracy of information
provided to HP.
Required patches for Predictive on MPE iX 7.0 Express 1
The following patches are required for Predictive on MPE iX 7.0 Express 1 to function
correctly. All of the listed patches (or a superseding patch) are on the PowerPatch tape
provided with MPE iX 7.0 Express 1:
• OSPLXD2(B) – This is the Predictive patch that provides the new Predictive
functionality described in this article.
• CONGD15(A) – This is a console driver patch that is required for Predictive to dial out
on the system remote support modem.
• MPELXM3(A) – This patch contains fixes from MPELXK6(A) which are required for the
posix fork and exec functions to work properly
• ODILXL6(A) – This patch contains fixes to the STM diagnostics that are required for
Predictive to function correctly.