555-7081-250 Meridian Mail Option 11 EC (EC 11) Option 11 EC Installation and Maintenance Guide Product release 13 Standard 1.
P0904491
Meridian Mail Option 11 EC (EC 11) Option 11 EC Installation and Maintenance Guide Publication number: Product release: Document release: Date: 555-7081-250 13 Standard 1.0 November 1999 Copyright © 1999 Nortel Networks, All Rights Reserved. Printed in the United States of America Information is subject to change without notice. Nortel Networks reserves the right to make changes in design or components as progress in engineering and manufacturing may warrant.
ii Standard 1.
iii Publication history November 1999 Standard 1.0 This is the Standard 1.0 version of this manual for Meridian Mail Release 13.
iv Standard 1.
Contents About this guide 1 Introduction to Meridian Mail Option 11 EC xi 1-1 Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-2 EC 11 overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-3 Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-5 Hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
vi Contents 6 Installing the disk drives and the tape drive 6-1 Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-2 Assembling and installing the disk drives . . . . . . . . . . . . . . . . . .6-3 Installing the external tape drive . . . . . . . . . . . . . . . . . . . . . . . .6-12 7 Configuring and installing the printed circuit packs 7-1 Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-2 PCP overview . . .
Contents vii 9 Installing the EC 11 to Meridian 1 Option 11 switch interface 9-1 Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9-2 Overview of typical cabling . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9-3 Determining the number of MGate cards needed . . . . . . . . . . . .9-6 Installing the MGate cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9-8 Installing the network loop cables . . . . . . . . . . . . . . . . . . . . .
viii Contents 14 Troubleshooting startup problems 14-1 Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14-2 Normal startup sequence . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14-3 Troubleshooting terminal problems . . . . . . . . . . . . . . . . . . . . .14-14 System fails to start completely . . . . . . . . . . . . . . . . . . . . . . . .14-16 Disk subsystem check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents ix Glossary Index Standard 1.
x Standard 1.
About this guide In this chapter About this manual xii
xii About this guide About this manual About this manual Audience This manual describes installation and maintenance procedures to be followed by the technician who installs the Meridian Mail Option 11 EC (EC 11) system, or the individual responsible for EC 11 system administration and maintenance.
Chapter 1 Introduction to Meridian Mail Option 11 EC In this chapter Overview 1-2 EC 11 overview 1-3 Software 1-5 Hardware 1-8
1-2 Introduction to Meridian Mail Option 11 EC Overview Overview Introduction This chapter provides a brief overview of the hardware, software, and capabilities of the Meridian Mail Option 11 EC (EC 11). It also describes the hardware and software that must exist on the Meridian 1 Option 11 switch in order to be used with EC 11. Product names In this document, the following product names or formal names are interchangeable with their familiar names: Standard 1.
Introduction to Meridian Mail Option 11 EC 1-3 EC 11 overview EC 11 overview Introduction Nortel Networks builds the EC 11 system for clients who have a Meridian 1 Option 11 switch, and who need more than the 12 Meridian Mail ports available through the Meridian Mail Card Option system that can be built into the Option 11 switch. The EC 11 is housed in a separate cabinet from the Option 11 switch. The EC 11 can accommodate two nodes in the same cabinet.
1-4 Introduction to Meridian Mail Option 11 EC EC 11 overview one or two nodes. You cannot connect the system to another cabinet for further expansion. Standard 1.
Introduction to Meridian Mail Option 11 EC 1-5 Software Software EC 11 system software The EC 11 requires a Meridian Mail 10.10 release or later. The terminal interface for this release is identical to past releases of Meridian Mail.
1-6 Introduction to Meridian Mail Option 11 EC Software The following list shows additional requirements for each Network Message Service (NMS) site. Package name Abbreviation Number AML/CSL Primary Rate Access or PRA/ISL 145/6 or 145/7 Advanced AML Features NTWK 148 Network Message Services NMS 175 AML/CSL Signaling Link Meridian 1 Hospitality Voice Services software Meridian 1 Property Management System software Standard 1.
Introduction to Meridian Mail Option 11 EC 1-7 Software In addition, the Option 11 switch can use these optional packages for the Property Management System Interface (PMSI). Package name Abbreviation Number Message Registration MR 101 Automatic Wake Up AWU 102 Note: PMSI is not compatible with the following packages: • • • Standard 1.
1-8 Introduction to Meridian Mail Option 11 EC Hardware Hardware EC 11 hardware features The EC 11 has the following features: • • • • • • • EC 11 hardware configuration an AC-powered system with optional battery backup the ability to allow one or two voice processing nodes to share a single cabinet apron panel I/O connectors optional disk shadowing to provide protection against loss of data if a disk fails as many as 400 hours of message storage space using 2.
Introduction to Meridian Mail Option 11 EC 1-9 Hardware Meridian 1 Option 11 supporting hardware The Option 11 switch must be equipped with an SDI/DCH card to provide AML connectivity to the EC 11. Either port 1 or port 3 on the SDI/DCH card may be configured as an ESDI port for the AML. Meridian 1 Option 11 hardware configuration All MGate cards must reside in the same Meridian 1 Option 11 switch cabinet and be connected to the EC 11 with identical cable lengths.
1-10 Introduction to Meridian Mail Option 11 EC Hardware EC 11 cabinet layout Standard 1.
Introduction to Meridian Mail Option 11 EC 1-11 Hardware Switch connectivity Standard 1.
1-12 Introduction to Meridian Mail Option 11 EC Hardware Standard 1.
Chapter 2 Preparing for installation In this chapter Overview 2-2 Installation requirements 2-3
2-2 Preparing for installation Overview Overview Introduction Standard 1.0 This chapter introduces the basic tools and reference documents you will need to prepare the site before you install the EC 11.
Preparing for installation 2-3 Installation requirements Installation requirements Site requirements Ensure that the site meets the requirements listed in the Meridian 1 Option 11 General Information and Planning Guide (NTP 553-3011-200). Tools required Have on hand the following tools before beginning the installation.
2-4 Preparing for installation Installation requirements Meridian 1 Option 11 - General Information and Planning Guide 553-3011-200 Meridian 1 Option 11 - Installation Guide 553-3011-210 Meridian Mail NTP Contents Overview 555-7001-000 Networking Planning Guide 555-7001-241 AMIS Networking Installation and Administration Guide 555-7001-242 Network Message Service Administration Guide 555-7001-243 Meridian Networking Installation and Administration Guide 555-7001-244 Virtual Node AMIS Network
Chapter 3 EC 11 assembly overview In this chapter Overview 3-2 Installation summary 3-3
3-2 EC 11 assembly overview Overview Overview Introduction Standard 1.0 This chapter summarizes the steps required to install an EC 11.
EC 11 assembly overview 3-3 Installation summary Installation summary Order of installation Install the hardware in the order presented within each chapter in this manual. When you have finished the installation steps in one chapter, continue with the next. Before starting The EC 11 is housed in an EC 11 cabinet modeled after the Option 11 cabinet.
3-4 EC 11 assembly overview Installation summary Standard 1.
Chapter 4 Unpacking and inspecting the EC 11 equipment In this chapter Overview 4-2 Unpacking the equipment 4-3 Inspecting the equipment 4-5 Installing the EC 11 cabinet 4-6
4-2 Unpacking and inspecting the EC 11 equipment Overview Overview Introduction This chapter provides the steps required to unpack and inspect the EC 11 equipment, and to ensure that • • Standard 1.
Unpacking and inspecting the EC 11 equipment 4-3 Unpacking the equipment Unpacking the equipment Unpacking To unpack the EC 11 equipment and optional modules, follow these steps. Step Action 1 If the equipment is mounted on a shipping pallet, follow the instructions provided with the packaging material and remove the equipment from the pallet. 2 Cut any remaining strapping or tape. 3 Remove the transport protection devices and loosen any stretch-wrap film (if present) from the equipment.
4-4 Unpacking and inspecting the EC 11 equipment Unpacking the equipment Cover removal CAUTION Risk of equipment damage Wear an antistatic wrist strap when handling components or cables, or when working on the backplane. As an additional safety measure, handle components by the edges and, whenever possible, with the loosened packing material still around the component. Standard 1.
Unpacking and inspecting the EC 11 equipment 4-5 Inspecting the equipment Inspecting the equipment Inspecting To check the modules and the backplane connectors, follow these steps.
4-6 Unpacking and inspecting the EC 11 equipment Installing the EC 11 cabinet Installing the EC 11 cabinet Introduction The procedure for wall mounting an EC 11 cabinet is identical to the procedure for wall mounting a Meridian 1 Option 11 switch cabinet. The procedure is not repeated here.
Chapter 5 Installing the power supply In this chapter Overview 5-2 Power supply description 5-3 Installing the power supply 5-5
5-2 Installing the power supply Overview Overview Introduction Standard 1.0 This chapter tells you how to install the power supply on an EC 11 system.
Installing the power supply 5-3 Power supply description Power supply description Introduction The power for the EC 11 comes from a purpose-designed AC power supply. This unit provides the +5 V, +12 V, and -12 V needed by the EC 11. The NTDK35AA power supply accepts 120 VAC/240 VAC for use in North America. The NTDK35BA power supply accepts 220 VAC only, and meets CISPR-B regulatory requirements for use in some parts of Europe.
5-4 Installing the power supply Power supply description CAUTION Risk of equipment damage Do not remove the AC plug to turn off the power. If you remove the AC plug and leave the breaker on the front plate of the power supply in the ON position, the external battery backup feature keeps power applied to the cards in the EC 11. You must switch off the breaker on the power supply to turn off the power.
Installing the power supply 5-5 Installing the power supply Installing the power supply Installing To install the EC 11 power supply, follow these steps. Step Action 1 Verify that the circuit breaker on the front plate of the power supply is off. Zero represents off. 2 Align the power supply with the far left slots, ensuring that the locklatches are open. 3 Ensure that the rear connector is aligned with the backplane connector, then gently slide the power supply all the way into the module.
5-6 Installing the power supply Installing the power supply Standard 1.
Chapter 6 Installing the disk drives and the tape drive In this chapter Overview 6-2 Assembling and installing the disk drives 6-3 Installing the external tape drive 6-12
6-2 Installing the disk drives and the tape drive Overview Overview Introduction Standard 1.0 This chapter tells you how to install internal disk drives and the external tape drive on an EC 11 system.
Installing the disk drives and the tape drive 6-3 Assembling and installing the disk drives Assembling and installing the disk drives Introduction Your EC 11 system comes with one disk drive for each unshadowed node and two disk drives for each shadowed node. Each drive is mounted on an individual drive plate that has locklatches and that also holds the connector to the backplane. Each pair of drive plates is mounted on a Mass Storage Unit (MSU) plate, the size of a printed circuit pack.
6-4 Installing the disk drives and the tape drive Assembling and installing the disk drives • • • • Ensure that parity is enabled by having a parity enable (PE) jumper present or by removing a parity disable (PD) jumper. Ensure that the SCSI termination jumper is absent to disable SCSI termination. Insert the primary drive(s) into slot 10. Insert the shadowed drive(s) into slot 12. The procedures that follow show you how to perform these checks.
Installing the disk drives and the tape drive 6-5 Assembling and installing the disk drives Installing the disk drives in an unshadowed system To install the disk drives in an unshadowed system, follow these steps. Step Action 1 Unpack each disk drive and ensure that it has the same part number, including the suffix, as the one on your packing slip. 2 Ensure that the SCSI ID on the drive is set to 0 as follows: a. Find the ID pins on the disk.
6-6 Installing the disk drives and the tape drive Assembling and installing the disk drives Mass Storage Unit MSU plate Drive mounted on drive plate Node 2 prime Node 2 shadowed Location of power pack (behind drive) Node 1 prime Slot 10 Installing the disk drives in a shadowed system Node 1 shadowed Slot 12 To install the disk drives in a shadowed system, follow these steps.
Installing the disk drives and the tape drive 6-7 Assembling and installing the disk drives 3 Ensure that the SCSI ID on the secondary drive (with the power pack) is set to 2 as follows: a. Find the ID pins on the disk. See the corresponding diagram in this section for the ID pin locations. b. Remove any jumpers on the header on the first and third pin positions. Insert a jumper on the header in the second pin position. See the appropriate diagram in this section for the location of the jumper.
6-8 Installing the disk drives and the tape drive Assembling and installing the disk drives Seagate ST31230N disk drive jumper settings Top Edge View Pin 1 Power pack J2 SCSI Drive plate Locklatch Bottom Edge View J5 SCSI Power pack Drive plate Locklatch Pin 1 Pin 1 Settings for J2 TP TP SS PE WP HE DS TE Parity enabled SCSI terminator disabled A0 A1 A2 Settings for J5 —Prime disk SCSI ID=0 Pin 1 A0 A1 A2 Settings for J5 —Shadowed disk SCSI ID=2 Pin 1 NOTE: SCSI terminating jumper remove
Installing the disk drives and the tape drive 6-9 Assembling and installing the disk drives Seagate ST32151N disk drive jumper settings Top Edge View Pin 1 Power pack J2 SCSI Drive plate Locklatch Pin 1 Settings for J2 TP TP RES PD WP ME DS TE Parity disable jumper out = parity enabled Motor start jumper SCSI terminator disabled UP J6 Locklatch Pin 1 Locklatch Drive plate A2 A1 A0 Settings for J6 —Prime disk SCSI ID=0 Do not change Pin 1 A2 A1 A0 Settings for J6 —Shadowed disk SCSI ID=2 D
6-10 Installing the disk drives and the tape drive Assembling and installing the disk drives Seagate ST51080N disk drive jumper settings UP Pin 1 Locklatch J8 Locklatch Settings for J8 —prime disk SCSI ID=0 2 A2 A1 A0 Drive plate SCSI terminator disabled Do not remove 18 20 34 17 19 33 Pin 1 Parity enabled Settings for J8 —shadowed disk SCSI ID=2 2 A2 A1 A0 SCSI terminator disabled Do not remove 18 20 34 17 19 33 Pin 1 Parity enabled NOTE: SCSI terminating jumper removed from J8, 19-2
Installing the disk drives and the tape drive 6-11 Assembling and installing the disk drives Seagate ST52160N disk drive jumper settings SCSI I/O connector DC power connector Description of Pins for J5 SCSI ID 0 SCSI Parity Enabled Remote Start Enabled SCSI Terminator Disabled Settings for Meridian Mail SCSI ID 0 - Primary Mode Parity Enabled (jumper 7-8 installed) Remote Start Disabled (jumper 9-10 removed) SCSI Termination Disabled (jumper 11-12 installed) 2 14 1 13 J5 G100804 Standard 1.
6-12 Installing the disk drives and the tape drive Installing the external tape drive Installing the external tape drive Introduction The EC 11 is shipped with an external Tandberg tape drive mounted in a case with an AC power supply (NT6P05BA). As an alternative, you can use an external Archive tape drive mounted in a case with an external power supply (NT6P05AA). These are the only supported tape drives for the EC 11.
Installing the disk drives and the tape drive 6-13 Installing the external tape drive 4 Ensure that power to the EC 11 is turned off. Remove the SCSI terminator (A0376979) from the external SCSI connector on the right end of the EC 11 I/O panel, and plug the other end of the SCSI cable into the connector. 5 Attach the grounding wire at the EC 11 end of the cable to the most convenient grounded self-tapping screw on the EC 11 cabinet apron.
6-14 Installing the disk drives and the tape drive Installing the external tape drive Inserting and removing a tape in the Tandberg drive To insert and remove a tape to and from the external Tandberg tape drive, follow these steps. Step 1 Action a. Press the latch button to unlatch the door on the front of the drive, and open the door. b. Insert the tape with the label side toward the top of the drive, and the opening toward the right side.
Installing the disk drives and the tape drive 6-15 Installing the external tape drive Inserting and removing a tape in the Archive drive To insert and remove a tape to and from the external Archive tape drive, follow these steps. Step 1 Action a. Insert the tape with the label side toward the top of the drive, and the opening toward the left side. b. Gently push the tape into the drive and slide the handle to the right until it locks into place.
6-16 Installing the disk drives and the tape drive Installing the external tape drive Tandberg LED indicators LED Status Off No cartridge in drive Green (steady) Cartridge inserted Green (blinking) Drive motor is operating Amber (steady) Media or hardware error If a media error, the amber light goes off when the cartridge is removed. If a hardware error, the amber light stays on until the SCSI bus is reset when the system is restarted. Archive external tape drive—rear view Standard 1.
Chapter 7 Configuring and installing the printed circuit packs In this chapter Overview 7-2 PCP overview 7-3 Installing cards in a one- or two-node EC 11 7-4 Installing the voice processor cards 7-7 Installing the utility cards 7-8 Installing the Enhanced MMP40 and MMP40 CPU cards 7-9
7-2 Configuring and installing the printed circuit packs Overview Overview Introduction Standard 1.0 This chapter tells you how to set the switches on the printed circuit packs on an EC 11 system.
Configuring and installing the printed circuit packs 7-3 PCP overview PCP overview Introduction The following sections provide you with a reference to PCP location to help you install or replace PCPs. Note: This manual sometimes refers to PCPs as “cards.
7-4 Configuring and installing the printed circuit packs Installing cards in a one- or two-node EC 11 Installing cards in a one- or two-node EC 11 Nortel ships the EC 11 equipped for one or two nodes. To install a single-node system, you need the following cards in addition to the power supply, and one or two disks (for an unshadowed or shadowed system).
Configuring and installing the printed circuit packs 7-5 Installing cards in a one- or two-node EC 11 card in the slot normally occupied by the Utility card in the second node (slot 9). In a two-node EC 11, an MMTerm bus terminator card is required if the second utility card in slot 9 is not present. This occurs only on two-node systems with 32 or fewer ports. Do not attempt to install the MMTerm bus terminator card in a two-node EC 11.
7-6 Configuring and installing the printed circuit packs Installing cards in a one- or two-node EC 11 Two-node card locations Node 1 P S U U T I L 0 1 2 N L I 1 A M L V P 8 V P 8 M M P 4 0 Node 2 3 N L I 2 V P 8 4 4 R S 2 3 2 V P 8 5 ALM/MOD D P 2 D P 1 6 4 R S 2 3 2 M M P 4 0 V P 8 V P 8 7 N L I 3 MSU 8 N L I 4 U T I L M M T e r m 9 I N T E R D I S K1 D I S K2 Node 2 Node 2 D I S K1 D I S K2 Node 1 Node 1 10 12 S C S I CONSOLE External Standard 1.
Configuring and installing the printed circuit packs 7-7 Installing the voice processor cards Installing the voice processor cards Installing voice processors cards The EC 11 can use VP8 or VP4 voice processor cards. The voice processor cards have no switch settings. To inspect and install the cards, follow these steps. Step Action 1 Check each voice processor card to make sure that there are no loose or bent parts.
7-8 Configuring and installing the printed circuit packs Installing the utility cards Installing the utility cards CAUTION Risk of equipment damage Do not use a pencil to change switch settings on the PCPs. The graphite dust may damage and short the switches. Use an appropriate nonconducting tool. Installing utility cards Utility cards have onboard DIP switches and a faceplate switch that you must set. To inspect and install the cards, follow these steps.
Configuring and installing the printed circuit packs 7-9 Installing the Enhanced MMP40 and MMP40 CPU cards Installing the Enhanced MMP40 and MMP40 CPU cards Inspect and install the cards as follows. Installing CPU cards JTAG/XChecker switch settings Standard 1.0 Step Action 1 Check each card to make sure there are no loose or bent parts. 2 Install the CPU cards in the slots indicated in “Installing cards in a one- or two-node EC 11” on page 7-4.
7-10 Configuring and installing the printed circuit packs Installing the Enhanced MMP40 and MMP40 CPU cards Standard 1.
Chapter 8 Cabling, installing, and configuring the peripheral devices In this chapter Overview 8-2 Cabling and data port usage 8-3 Installing the primary administration terminal 8-5 Installing the multiple administration terminals 8-9 Installing and configuring the LA75 Plus or LA30N Companion printer 8-11 Installing the remote maintenance terminal and associated modems 8-19 Configuring local and remote modems 8-21 Racal modem 8-27 Hayes modem 8-29 Installing a hospitality system guest ad
8-2 Cabling, installing, and configuring the peripheral devices Overview Overview Introduction This chapter tells you how to install and configure the peripheral devices for an EC 11 system. You should install the peripheral devices in the following sequence: • • • • • Remote support by a modem Standard 1.
Cabling, installing, and configuring the peripheral devices 8-3 Cabling and data port usage Cabling and data port usage EC 11 cabling All cabling to and from the EC 11, including cabling for Network Loop Interface and AML loops to the Meridian 1 Option 11 switch, is through the I/O connectors on the bottom of the EC 11. External devices such as the administration terminal, GACs, and modems also interface through RS-232 connectors mounted on the I/O panel on the bottom of the EC 11.
8-4 Cabling, installing, and configuring the peripheral devices Cabling and data port usage DP1 RS-232 asynchronous port (cable NTND91AA/AB, possibly null modem adapter, gender changer) 4-port RS-232 (for node 2) Utility card fanout cable to GAC, MAT, Network Modem, Printer (cable NT6P0110) NLI 3 Network Loop Interface to the Option 11 switch (cable NTDK3302/3/4/5) NLI 4 Network Loop Interface—not used Inter Cabinet Possible future expansion—do not use SCSI External SCSI tape drive Data port i
Cabling, installing, and configuring the peripheral devices 8-5 Installing the primary administration terminal Installing the primary administration terminal In this section you will install either Introduction • • an administration terminal directly to the EC 11 an A/B switchbox to the EC 11, and an administration terminal to the A/B switchbox If you install a switchbox, see the procedure for installing the associated modem in the “Installing the remote maintenance terminal and associated modems” se
8-6 Cabling, installing, and configuring the peripheral devices Installing the primary administration terminal Installing an A/B switchbox 5 Plug the terminal’s AC cord into an AC receptacle, and power on the terminal. 6 Configure the terminal as described in “Configuring the administration terminal” on page 8-40. The installation requires an A/B switchbox for remote support. Place the switch into the “A” position to connect the EC 11 to the local administration terminal.
Cabling, installing, and configuring the peripheral devices 8-7 Installing the primary administration terminal A/B switch (rear view) C Remote Local B Installing the primary administration terminal to an A/B switchbox A To install the primary administration terminal to a system with an A/B switch, follow these steps. Step Action 1 Place the administration terminal in a suitable location. Install the administration terminal within 15 m (50 ft.) of the EC 11 system.
8-8 Cabling, installing, and configuring the peripheral devices Installing the primary administration terminal A/B switch connections EC 11 A/B box C Console B Administration terminal Printer A Straight-through RS-232 cable NTND91AA/AB null modem adapter NTND93AA Straight-through cable NTND91AA/AB Local modem Remote maintenance terminal and printer Remote modem Standard 1.
Cabling, installing, and configuring the peripheral devices 8-9 Installing the multiple administration terminals Installing the multiple administration terminals Installing MATs Each EC11 installation includes a primary administration terminal. In addition, optional multiple administration terminals (MATs) can be used for non-critical administration functions such as adding customers or configuring customer options. You may install no more than one MAT per node.
8-10 Cabling, installing, and configuring the peripheral devices Installing the multiple administration terminals If this was not done, reconfigure the MAT ports from the administration terminal. Go to the Tools level on the MMI and select “Configure MATs” to configure ports as MATs. See System Administration Tools (NTP 555-7001-305). Standard 1.
Cabling, installing, and configuring the peripheral devices 8-11 Installing and configuring the LA75 Plus or LA30N Companion printer Installing and configuring the LA75 Plus or LA30N Companion printer Introduction The following two Digital printers are supported: • LA75 Plus Companion • LA30N Companion Install the LA75 Plus Companion or LA30N Companion printer as described in the following procedure. If you are using the LA75 Plus Companion printer, see the configuration heading on page 10-12.
8-12 Cabling, installing, and configuring the peripheral devices Installing and configuring the LA75 Plus or LA30N Companion printer LA75 Plus Companion or LA30N printer connection to administration terminal VT520 terminal LA75/LA30N BC16E-10 cable Configuring an LA75 Plus Companion printer After you have installed the printer, you must configure it. To configure an LA75 Plus Companion printer, follow these steps. Step Action 1 Ensure that the printer is turned off. 2 a.
Cabling, installing, and configuring the peripheral devices 8-13 Installing and configuring the LA75 Plus or LA30N Companion printer 4 If this is not the value you require, press the left arrow again. Result: The printer prints the next value for that feature number. Refer to the user manual that is provided with the printer for the list of values available for each feature. 5 Repeat the step above until the value that you need for this feature is printed.
8-14 Cabling, installing, and configuring the peripheral devices Installing and configuring the LA75 Plus or LA30N Companion printer Generic 8 Data bits and parity 7 8-None Feature number Name Required value Meaning Generic 9 Buffer control 1 XON/XOFF Generic 10 Error beep 1 One beep Generic 11 Typestyle 1 Internal Generic 12 Input buffer size 1 8K Generic 13 Disconnect on fault 1 Not selected DEC 1 Horizontal pitch 7 10 Char/2.54cm. (in.
Cabling, installing, and configuring the peripheral devices 8-15 Installing and configuring the LA75 Plus or LA30N Companion printer Configuring the LA30N Companion printer To configure the LA30N Companion printer, follow these steps.
8-16 Cabling, installing, and configuring the peripheral devices Installing and configuring the LA75 Plus or LA30N Companion printer 5 Remove the acoustic cover in order to see the printed text. When the printer enters set-up mode, it prints a header menu, help menu, and menu, and the M1 and M2 indicators flash alternately.
Cabling, installing, and configuring the peripheral devices 8-17 Installing and configuring the LA75 Plus or LA30N Companion printer LA30N printer default settings Print feature Factory setting Protocol Port dependent Protocol serial DEC Port parallel EPSON Font Draft Horizontal pitch 10 cpi Vertical pitch 6 lpi Form Length 27.94 cm (11 in.
8-18 Cabling, installing, and configuring the peripheral devices Installing and configuring the LA75 Plus or LA30N Companion printer Print feature Factory setting IBM mode IBM set 1 or 2 IBM set 1 IBM double height No IBM AGM No Epson mode Epson national character set USA * When you change the Macro selection and the new Top-of-Form value is different from the former, paper is automatically fed to the next page using the new Top-of-Form value.
Cabling, installing, and configuring the peripheral devices 8-19 Installing the remote maintenance terminal and associated modems Installing the remote maintenance terminal and associated modems Quick check The local modem, remote modem, and maintenance terminals operate at 9600 bps (providing the Enhanced MMP40 or MMP40 card on the system has been set to operate at 9600 bps). Install the local modem to the A/B switchbox and telephone line.
8-20 Cabling, installing, and configuring the peripheral devices Installing the remote maintenance terminal and associated modems Setting up a remote terminal and modem Standard 1.0 5 Reconnect the administration terminal to the null modem adapter and straight-through cable that goes to the A/B switchbox. 6 Connect the free end of the modem straight-through cable to the B connector on the A/B switchbox. 7 Plug one end of a phone cord into the phone wall jack used for dial-in remote maintenance.
Cabling, installing, and configuring the peripheral devices 8-21 Configuring local and remote modems Configuring local and remote modems Introduction Modems may be supplied with the EC 11 for remote access. Each modem needs to be configured before use. Off-site personnel can access the EC 11 by dialing in through a remote modem connected to a terminal.
8-22 Cabling, installing, and configuring the peripheral devices Configuring local and remote modems modem’s default speed when resetting or powering up. For modem 9600 bps access, set the terminal to 9600 bps. For 2400 bps access, set the terminal to 2400 bps. Setting up a U.S. Robotics modem for configuration as a local modem You must set up the DIP switches on the U.S. Robotics 33.6 or 14.
Cabling, installing, and configuring the peripheral devices 8-23 Configuring local and remote modems Configuring a U.S. Robotics modem as a local modem To configure the modem to be used at the A/B switch, power up the modem and follow these steps. Modem response Step Enter the command 1 Connect the modem to a terminal (set up for 2400 or 9600 bps operation) using a straightthrough RS-232 cable, and power on the modem. 2 Enter at&f0 . OK 3 Enter ats0=1 .
8-24 Cabling, installing, and configuring the peripheral devices Configuring local and remote modems 6 7 8 Setting up a U.S. Robotics modem for configuration as a remote modem Carrier Detect normal Up Carrier Detect override Down Load NVRAM defaults Up Load factory defaults Down Dumb mode Up Smart mode Down To set up a remote modem that will be used to dial in to the EC 11 for remote access, power off the modem and set the DIP switches to their initial setting (shown in boldface) as follows.
Cabling, installing, and configuring the peripheral devices 8-25 Configuring local and remote modems Configuring a U.S. Robotics modem as a remote modem To configure the modem to be used at the remote terminal, power up the modem and follow these steps. Modem response Step Enter the command 1 Connect the modem to a terminal (set up for 2400 or 9600 bps operation) using a straightthrough RS-232 cable, and power on the modem. 2 Enter at&f0 . 3 Enter ats0=0 .
8-26 Cabling, installing, and configuring the peripheral devices Configuring local and remote modems 8 Dumb mode Up Smart mode Down Note: When connecting to a Meridian Mail system using a remote modem, it is recommended that the remote modem and terminal be set at the speed of the Meridian Mail system to avoid flow control problems. Standard 1.
Cabling, installing, and configuring the peripheral devices 8-27 Racal modem Racal modem To configure the Racal ALM 3223 modem, use the administration terminal set up for either 2400 bps or 9600 bps operation. Configuration Note: There are no DIP switches for this modem. Refer to the procedure below if you are configuring the Racal as a local modem operating at either 2400 bps or 9600 bps.
8-28 Cabling, installing, and configuring the peripheral devices Racal modem Configuring the Racal ALM 3223 modem as a remote access modem To configure the Racal modem as a remote-access modem, follow these steps. Step Action 1 Connect the modem to the administration terminal.
Cabling, installing, and configuring the peripheral devices 8-29 Hayes modem Hayes modem Configuring the Hayes modem To configure the Hayes Optima 144 modem, use the administration terminal set up for either 2400 bps or 9600 bps operation. Note: There are no DIP switches for this modem. Refer to the procedure below if you are configuring the Hayes modem as a local modem operating at either 2400 bps or 9600 bps.
8-30 Cabling, installing, and configuring the peripheral devices Hayes modem Configuring the Hayes Optima 144 modem as a remote-access modem To configure the Hayes modem as a remote-access modem, follow these steps. Step Action 1 Connect the modem to the administration terminal.
Cabling, installing, and configuring the peripheral devices 8-31 Installing a hospitality system guest administration console Installing a hospitality system guest administration console Overview Hotels use Meridian Mail’s Hospitality Voice System (HVS) option to offer voice messaging service to their staff and guests. A guest administration console (GAC) is used when checking guests in and out.
8-32 Cabling, installing, and configuring the peripheral devices Installing a hospitality system guest administration console You can only enable the Meridian Mail HVS feature during software installation. You cannot add HVS to an existing system without reinstalling the software. Software installation The original installer or supplier of the installation software should have configured each GAC. If this was not done, you will need to reconfigure the ports from the administration terminal.
Cabling, installing, and configuring the peripheral devices 8-33 Installing a networking modem Installing a networking modem Introduction This section describes the additional hardware and software installation procedures required to take advantage of Meridian Mail’s networking capabilities. No additional hardware installation is required for AMIS or Virtual Node AMIS. Note: You must have the Meridian Networking feature installed.
8-34 Cabling, installing, and configuring the peripheral devices Installing a networking modem Networking modem Option II Switch EC 11 Analog line card RJ11 line 4RS232 Modem Twisted pair cable Setting up the U.S. Robotics modem for configuration Straight through RS-232 Cable, gender changer if required You must set up the DIP switches on the U.S. Robotics 33.6 or 14.
Cabling, installing, and configuring the peripheral devices 8-35 Installing a networking modem 6 7 8 Configuring a U.S. Robotics modem as a networking modem Standard 1.0 Carrier Detect normal Up Carrier Detect override Down Load NVRAM defaults Up Load factory defaults Down Dumb mode Up Smart mode Down To configure the modem as a networking modem, power up the modem and follow these steps.
8-36 Cabling, installing, and configuring the peripheral devices Installing a networking modem Power off the modem and set the DIP switches to their final setting (shown in boldface) as follows: Switch position Action Setting 1 DTR normal Up DTR override Down Verbal results code Up Numeric results code Down Suppress results code Up Display results code Down Echo offline commands Up No echo, offline commands Down Auto answer on first ring or higher if specified in NVRAM Up Suppress a
Cabling, installing, and configuring the peripheral devices 8-37 Installing a networking modem Reconnecting the modem and terminal Testing the networking DNs and modem DNs After you have configured the networking modem, to reconnect it to the RS-232 port on the EC 11 that has been configured for a networking modem, and to reconnect the terminal to the Console port on the EC 11, follow these steps.
8-38 Cabling, installing, and configuring the peripheral devices Connecting external alarms Connecting external alarms Alarm relays The EC 11 provides two Form-C dry contact relays for connection to customer-provided alarms. Each relay contact is rated at 0.5 amps and 150 VDC. The major alarm can be triggered by the Enhanced MMP40 or MMP40 processor, a board reset, power off condition, or watchdog timeout (which has a fixed 128-second timeout interval).
Cabling, installing, and configuring the peripheral devices 8-39 Connecting external alarms Note: NO=normally open, NC=normally closed, CM=common. Alarm cable connections EC 11 NO CM Alarm Device Major Alarm Device Minor NC ALM/MOD NO CM NC Note: This example shows the alarms connected to normally open contacts (NO and CM). Another type of alarm may need to be connected to normally closed contacts (NC and CM). Standard 1.
8-40 Cabling, installing, and configuring the peripheral devices Configuring the administration terminal Configuring the administration terminal Preliminary Nortel ships the VT520 administration terminal with the EC 11. This is the only supported administration terminal for the EC 11. Ensure the baud rate set for the terminal matches the baud rate of the installed BootROM.
Cabling, installing, and configuring the peripheral devices 8-41 Configuring the administration terminal Standard 1.0 3 Use the up and down arrow keys to highlight the setup feature that is to be changed (for example, Actions). 4 When the setup feature is highlighted, use one of these methods to select the appropriate settings. If Then a solid triangle appears beside the setup feature use the right arrow key to automatically display the pop-up window of an associated setting.
8-42 Cabling, installing, and configuring the peripheral devices Configuring the administration terminal Actions Session Display Terminal Type ASCII emulation Keyboard Communication Modem Printer Tabs... Set-Up language > > > > > > > > > > > Clear display Clear communications Reset this session Restore factory defaults Clock Calculator Show character sets Banner message... o On-Line Save settings Restore settings Exit Set-Up 5 Configure the terminal to match mandatory settings in the table below.
Cabling, installing, and configuring the peripheral devices 8-43 Configuring the administration terminal Session Display Standard 1.0 Show character sets Press to display character sets. Banner message... Press to set the banner message. Select session Select session 1. Session name...
8-44 Cabling, installing, and configuring the peripheral devices Configuring the administration terminal Terminal type Emulation mode VT520 Terminal ID to host VT default character set VT520 DEC Multinational — See user documentation as well. DEC Multinational — See user documentation as well. PC Term character set (7-bit NCRS characters) Transmit 7-bit chars (ASCII emulation) Keyboard VT Keyboard language (PC Keyboard language) Define key... ON Select appropriate language—Canadian English.
Cabling, installing, and configuring the peripheral devices 8-45 Configuring the administration terminal Communication Modem Printer Standard 1.0 Keyboard encoding Auto repeat Data processing keys Application cursor keys (Mac PC keyboard to VT) Ignore missing keyboard Port select... Character (ASCII) See diagram in this section.
8-46 Cabling, installing, and configuring the peripheral devices Configuring the administration terminal Tabs Set-Up language On-line Save settings Restore settings Exit Setup Print extent Print terminator Serial print speed 2-way communication Transmit flow control Receive flow control Word size Parity Stop bits Tabs Set-Up screen Full page None 9600 baud ON XON/XOFF XON/XOFF 8 bits None 1 bit User dependent ON When settings are complete, press to save.
Chapter 9 Installing the EC 11 to Meridian 1 Option 11 switch interface In this chapter Overview 9-2 Overview of typical cabling 9-3 Determining the number of MGate cards needed 9-6 Installing the MGate cards 9-8 Installing the network loop cables 9-11 Installing the SDI/DCH card 9-12 Installing the AML cable 9-15
9-2 Installing the EC 11 to Meridian 1 Option 11 switch interface Overview Overview Introduction This chapter describes how to install the hardware that links the EC 11 to the Meridian 1 Option 11 switch.
Installing the EC 11 to Meridian 1 Option 11 switch interface 9-3 Overview of typical cabling Overview of typical cabling Installing the AML cable and SDI/DCH card This section describes the AML cabling between an EC 11 and an Option 11 switch. Use this section as a “quick start” guide only. Details are explained in the remainder of this chapter. To install the AML cable and SDI/DCH card, follow these steps. Step Action 1 Configure the SDI/DCH card (NTAK02) as follows to use port 1 as ESDI: a.
9-4 Installing the EC 11 to Meridian 1 Option 11 switch interface Overview of typical cabling Installing the NLI cables and MGate cards This section describes the NLI cabling between a 2-node, 48voice channel EC 11 and an Option 11 switch. Use this section as a “quick start” guide only. Details are explained in the remainder of this chapter. To install the NLI cables and MGate cards, follow these steps.
Installing the EC 11 to Meridian 1 Option 11 switch interface 9-5 Overview of typical cabling CAUTION Risk of equipment damage When the NLI cables are attached to the Option 11, care should be taken to ensure that only MGate cards are inserted into the appropriate Option 11 slots. If any other card, (for example, a digital line card) is inserted into the MGate slot position, damage may result to the card or the EC 11 system.
9-6 Installing the EC 11 to Meridian 1 Option 11 switch interface Determining the number of MGate cards needed Determining the number of MGate cards needed Determining the number of MGate cards for an Option 11 switch The number of physical channels on your system determines the number of MGate cards needed in the Option 11 switch. The physical channels may be configured for voice or multimedia use. Each network loop cable connects to the Option 11 switch through a separate MGate card.
Installing the EC 11 to Meridian 1 Option 11 switch interface 9-7 Determining the number of MGate cards needed The following table shows the hardware needed to connect the main cabinet of an Option 11 switch to an EC 11.
9-8 Installing the EC 11 to Meridian 1 Option 11 switch interface Installing the MGate cards Installing the MGate cards Installing MGate cards To install an NTRB18AA MGate card in the main Meridian 1 Option 11 switch cabinet, follow these steps. Step Action 1 Unpack and inspect the card. 2 Set the DIP switch on the card according to the following table to configure the MGate card for NLI application usage. 3 Standard 1.
Installing the EC 11 to Meridian 1 Option 11 switch interface 9-9 Installing the MGate cards 26 (second expansion cabinet) 36 30 (second expansion cabinet) 40 Note that the card slot number is a logical number. The same card slot number will be used as in the card portion of the terminal number (TN) when defining voice ports on the EC 11. The actual physical slots used are shown in the next table.
9-10 Installing the EC 11 to Meridian 1 Option 11 switch interface Installing the MGate cards MGate card LEDs Red Green LEDs Red • Software enabled—OFF • Software disabled—ON Green • Card status good—ON • Card status faulty—OFF Standard 1.
Installing the EC 11 to Meridian 1 Option 11 switch interface 9-11 Installing the network loop cables Installing the network loop cables Installing network loop cables To install NLI cabling between the Option 11 switch and the EC 11, follow these steps. Step Action 1 At the Meridian 1 Option 11 switch, determine which connector on the bottom of the cabinet corresponds to the selected MGate card slot.
9-12 Installing the EC 11 to Meridian 1 Option 11 switch interface Installing the SDI/DCH card Installing the SDI/DCH card Introduction The Application Module Link (AML) communicates commands and status information between the Option 11 switch and the EC 11. You must configure the NTAK02 SDI/DCH circuit card to provide the necessary ESDI port on the Option 11 switch. Note: Only ports 1 and 3 can be configured as ESDI ports.
Installing the EC 11 to Meridian 1 Option 11 switch interface 9-13 Installing the SDI/DCH card Port 2 Port 3 SW 1-3 SW 1-4 SDI DCH/DPNSS OFF OFF SDI DCH/DPNSS OFF ON — ESDI ON ON 2 Set the jumper plugs to configure Port 1 as both RS-232 and DCE. (The shaded areas show Port 1 configured to RS-232 and DCE.) Note: Jumper plugs on the SDI/DCH card cover eight sets of pins.
9-14 Installing the EC 11 to Meridian 1 Option 11 switch interface Installing the SDI/DCH card 5 6 7 8 9 10 SDI/DCH card CBA 4 3 1 2 Jumpers CBA Note: • This example uses port 1. • On the 4-position dipswitch, the first two positions are on, on. The last two positions are not used for port 1. • Configure jumpers in position J6, J7, J8, J9 from B to A. Each jumper covers 8 pin positions. Jumpers are shown in black. Standard 1.
Installing the EC 11 to Meridian 1 Option 11 switch interface 9-15 Installing the AML cable Installing the AML cable Installing an AML cable Connect an NTAK19FB four-port cable from the connector at the bottom of the Meridian 1 Option 11 cabinet that corresponds to the slot where the SDI/DCH card is installed. Connect the Port 1 end of the cable to the I/O connector marked AML on the bottom of the EC 11. See the following table for Meridian 1 Option 11 card slots and corresponding panel connectors.
9-16 Installing the EC 11 to Meridian 1 Option 11 switch interface Installing the AML cable Standard 1.
Chapter 10 Configuring the Meridian 1 Option 11 switch In this chapter Overview 10-2 Entering overlays 10-3 Determining a new AML/ESDI device number 10-4 Configuring the AML link 10-5 Adding virtual ACD agents on the Option 11 switch 10-8 Defining the Meridian Mail DNs on the Option 11 switch 10-12
10-2 Configuring the Meridian 1 Option 11 switch Overview Overview Introduction Standard 1.0 This chapter describes how to configure an Option 11 Meridian 1 switch to communicate with the EC 11 system.
Configuring the Meridian 1 Option 11 switch 10-3 Entering overlays Entering overlays Preparation Check the configuration of the software and hardware on the Meridian 1 Option 11 switch before installing Meridian Mail. See Chapter 11 of this manual, “Install the EC 11 to Meridian 1 Option 11 switch interface.
10-4 Configuring the Meridian 1 Option 11 switch Determining a new AML/ESDI device number Determining a new AML/ESDI device number Assigning the SDI port device number The SDI/DCH card has four ports, but you can use only two in the ESDI mode for an AML link (Ports 1 and 3). You will assign a logical device number to each usable port (range 0-15) in Overlay 17. The device number identifies the AML port. Meridian 1 Overlay 17 uses the device number to establish the software link with Meridian Mail.
Configuring the Meridian 1 Option 11 switch 10-5 Configuring the AML link Configuring the AML link If you are installing a new EC 11 and there is no Card Option in the Option 11 switch, use Overlay 17 to configure the AML link on the Option 11 switch as shown in this section. Configuring the AML link If you are migrating from an existing Card Option system, then follow the migration procedure in Chapter 11, which includes updates to the existing AML link.
10-6 Configuring the Meridian 1 Option 11 switch Configuring the AML link T1 10 Timer of retransmission in units of 0.5 seconds. An entry of 10=5 seconds. T2 0 Maximum time allowed without a frame being exchanged. (0 means no time-out.) T3 40 Timer for initial link setup in units of 0.5 sec N1 128 Maximum number of octets per HDLC information frame N2 8 Maximum number of retransmissions K 7 Maximum number of outstanding frames LTHR Go on to the next prompt.
Configuring the Meridian 1 Option 11 switch 10-7 Configuring the AML link CONF REQ Determining whether the parameters are correct Standard 1.0 DIR Direct AML configuration. Press carriage return to end of the overlay. **** Exit the overlay. Load Overlay 22 as in the previous topic, “Determining a new AML/ESDI device number,” on page 10-4 to verify that the parameters are set up properly.
10-8 Configuring the Meridian 1 Option 11 switch Adding virtual ACD agents on the Option 11 switch Adding virtual ACD agents on the Option 11 switch Disabling and enabling the AML link Disable the AML link when adding virtual ACD agents. Perform step 1 before adding virtual ACD agents, and step 2 afterward. Step Action 1 Load Overlay 48 to disable the existing AML link as follows: Prompts Responses Description LD 48 LNK000 2 Prompts .
Configuring the Meridian 1 Option 11 switch 10-9 Adding virtual ACD agents on the Option 11 switch Each Meridian Mail voice channel requires a virtual ACD agent defined on the Option 11 switch. The system defines the ACD agents as M2008 phone sets using Overlay 11. Defining the virtual ACD agent The EC 11 uses the same TN format as used on the Option 11 switch.
10-10 Configuring the Meridian 1 Option 11 switch Adding virtual ACD agents on the Option 11 switch Adding ACD agents To add ACD agents, follow these steps. Step Action 1 To begin adding ACD agents, load Overlay 11. 2 Respond to the prompts as shown in the next table for the first agent. 3 Repeat step 2 for each agent. 4 When all agents have been added, reply **** to the prompt REQ. Overlay 11—ACD agents Prompts Responses REQ NEW TYPE 2008 TN cu Descriptions Enter an ACD agent TN.
Configuring the Meridian 1 Option 11 switch 10-11 Adding virtual ACD agents on the Option 11 switch KEY 1 SCN zzzz Define key 1 as a single-call non-ringing DN key (SCN-DN). You will also use the DN zzzz when configuring the Channel DN in the Channel Allocation Table. See “System status and maintenance” in your System Administration Guide (NTP 555-7001-301). KEY 2 MSB Define key 2 as a Make Set Busy key. KEY 3 NRD Define key 3 as a Not Ready key. KEY 4 RLS Define key 4 as a Release key.
10-12 Configuring the Meridian 1 Option 11 switch Defining the Meridian Mail DNs on the Option 11 switch Defining the Meridian Mail DNs on the Option 11 switch Defining the Meridian Mail DNs Standard 1.0 To define the Meridian Mail DNs, follow these steps. Step Action 1 Load Overlay 23 on the Option 11 switch. 2 Respond to the prompts as shown in this table. Prompts Responses REQ NEW Description TYPE ACD CUST xx Option 11 customer number ACDN xxxx ACD Directory Number.
Configuring the Meridian 1 Option 11 switch 10-13 Defining the Meridian Mail DNs on the Option 11 switch - continued NCFW REQ 3 x...x Night call forward DN (up to 23 digits). This is the destination number where the switch will reroute calls when the Meridian Mail system is down. Press carriage return to the end of the Overlay. **** Exit the Overlay. Define voice service DNs on the Option 11 switch.
10-14 Configuring the Meridian 1 Option 11 switch Defining the Meridian Mail DNs on the Option 11 switch NCFW REQ Standard 1.0 xxxx Night call forward DN (up to 23 digits). Enter the MMail DN. (If this is for an NMS satellite site, use network format.) Press carriage return to the end of the Overlay. **** Exit the Overlay.
Chapter 11 Migrating from a Card Option system In this chapter Overview 11-2 High-level procedure 11-3
11-2 Migrating from a Card Option system Overview Overview Introduction This chapter provides high-level instructions for migrating from a Meridian Mail Release 8, 9, 10, 11, 12, or 13 Card Option system to a Release 13 EC 11 system. Skillset required In order to complete the procedures in this chapter, it is assumed that you are a technician who is both skilled and experienced in the operation of the Option 11 switch. Terminal operation Log on to the Meridian 1 before you load any of the overlays.
Migrating from a Card Option system 11-3 High-level procedure High-level procedure This section provides high-level instructions for migrating from a Card Option system to an EC 11 system. Introduction This procedure reuses the existing AML link and existing virtual agents. By reusing the existing AML link, any applications that refer to the AML link number (for example, Integrated Mailbox Administration) will still function properly.
11-4 Migrating from a Card Option system High-level procedure Step Action 4 Use Overlay 48 to disable the AML link. Leave the link disabled until you are instructed to reenable the link near the end of this procedure. 5 Use Overlay 32 to disable the Meridian Mail CPU card (card 10). 6 Power off the Meridian Mail Card Option using the power switch on the Meridian Mail CPU card.
Migrating from a Card Option system 11-5 High-level procedure Step Action 12 Add virtual agents. See “Adding virtual ACD agents on the Option 11 switch” on page 10-8 for instructions on adding virtual agents. Note: The existing virtual agents that were used for the Card Option system can be used for the MGate card in slot 10. Add additional virtual agents to account for the additional voice channels supported by the MGate card in slot 10 and any other installed MGate cards. Standard 1.
11-6 Migrating from a Card Option system High-level procedure Overlay 17 example— updating the AML link parameters (the Option 11 E runs Release 20) Items in boldface are the prompts that you need to respond to when updating the AML link to the EC 11. The prompt DES is optional, but is also shown in boldface since you may want to update the AML designation. For the remaining prompts, the recommended values are listed.
Migrating from a Card Option system 11-7 High-level procedure K 7 Maximum number of outstanding frames LTHR Go on to the next prompt. PARM YES Change system parameters. NCR XX Number of call registers; adjust if necessary to meet CSQI/CSQO requirements. CSQI xx Maximum number of call registers for AML input queue. Set CSQI to twice the number of Meridian Mail voice ports, but not to more than 25 percent of the total number of call registers defined for the PBX.
11-8 Migrating from a Card Option system High-level procedure Overlay 23—Update Meridian Mail ACD-DN parameters The MAXP prompt, which requires a new value, is shown in boldface. For the remaining prompts, the recommended values are listed. Prompts Responses REQ CHG TYPE ACD CUST xx Option 11 customer number ACDN xxxx ACD Directory Number. This is the DN to access Meridian Mail.
Chapter 12 Configuring customer options on the Option 11 switch In this chapter Overview 12-2 Defining Meridian Mail in the customer data block 12-3 Configuring the trunk route data block (NMS only) 12-7 Setting call routing options for telephone user sets 12-8
12-2 Configuring customer options on the Option 11 switch Overview Overview Introduction This chapter provides examples of some of the Meridian Mail customer options that you must configure on the Meridian 1 switch before you can enable the system. The procedures in this chapter are generic for all Meridian 1 configurations, including the Option 11 switch. Note: When you are finished making changes, use Overlay 43 to save the changes in the Option 11 switch. Standard 1.
Configuring customer options on the Option 11 switch 12-3 Defining Meridian Mail in the customer data block Defining Meridian Mail in the customer data block Defining Meridian Mail service Routing for unanswered or busy calls You must define the Meridian Mail service in the customer data block using Overlay 15. To define Meridian Mail in the customer data block, follow these steps. Step Action 1 Load Overlay 15 at the Meridian 1 administration table.
12-4 Configuring customer options on the Option 11 switch Defining Meridian Mail in the customer data block Overlay 15—Customer data block Prompts Responses REQ New or CHG TYPE CDB CUST Description Customer data block, 0 for single customer, 1 for multicustomers Enter the customer number (range 0–99). ATDN —— Attendant DN. Typically this is 0 (zero). OPT MCI Message center is included for the customer.
Configuring customer options on the Option 11 switch 12-5 Defining Meridian Mail in the customer data block NDID NO/YES NO (recommended)—Noanswer non-DID calls are routed to wherever the user wants (including Meridian Mail). YES—No-answer non-DID calls are routed to Meridian Mail. MWFB NO/YES YES—DID calls encountering busy are (or are not) routed to Meridian Mail. MATT YES (NO) Set to NO for secondary switch when using the NMS option. EEST NO Originating party does not receive DTMF feedback.
12-6 Configuring customer options on the Option 11 switch Defining Meridian Mail in the customer data block Press carriage return to the end of the overlay. (The prompt REQ appears.) * The flexible call forward DN is the Meridian Mail DN. It is entered in the telephone set data block for each Meridian Mail user. The other options for FNAD, FNAL, and FNAN are att—route to attendant hnt—route to the hunt DN no—do not route unanswered calls Standard 1.
Configuring customer options on the Option 11 switch 12-7 Configuring the trunk route data block (NMS only) Configuring the trunk route data block (NMS only) Configuring the trunk route data block This procedure shows how to configure the trunk route data block for the Network Message Service (NMS) feature. Note: Do not use Digit Manipulation (DMI in Overlay 86) to insert ESN access codes at the sending switch. Insert ESN access codes at the receiving switch (at the INAC prompt in Overlay 16).
12-8 Configuring customer options on the Option 11 switch Setting call routing options for telephone user sets Setting call routing options for telephone user sets Selecting call routing options and features Set call routing options for each user’s keyset as shown in • • Overlay 10 for 2500 keysets Overlay 11 for Meridian 1 keysets Use the above overlays to set up the following call routing options and features: • • • • • Standard 1.
Configuring customer options on the Option 11 switch 12-9 Setting call routing options for telephone user sets • Message Waiting Indication The switch notifies a user of a new message by a lit message-waiting lamp, or an audible indication (interrupted dial tone). For further information on the Meridian 1 features and services, see the SL-1 Features and Services Practice (NTP 2301-105). Overlay 10—2500 set data Standard 1.
12-10 Configuring customer options on the Option 11 switch Setting call routing options for telephone user sets Overlay 11—Meridian 1 set data Standard 1.0 Prompts Responses REQ NEW, CHG Description TYPE — Type of set (for example, SL1, 2616) TN cu Terminal number: card slot, unit CUST — Customer number FDN — Flexible call forward no answer DN (Meridian Mail DN) CLS HTA Hunt is allowed. MWA Message waiting is allowed. FNA Call forward no answer is allowed.
Chapter 13 Starting up and configuring Meridian Mail In this chapter Overview 13-2 Configuring Meridian Mail on the EC 11 13-3 Starting up Meridian Mail 13-20 Checking out Meridian Mail 13-22 Acceptance testing Meridian Mail 13-24
13-2 Starting up and configuring Meridian Mail Overview Overview Introduction This chapter provides the procedures to follow after you have installed all hardware and configured the Meridian 1 switch. Before the system can become fully operational, you must install and configure Meridian Mail software on the EC 11 from the Install/data tape, The installed software uses keycode control to define the system as a Meridian Mail EC 11. Standard 1.
Starting up and configuring Meridian Mail 13-3 Configuring Meridian Mail on the EC 11 Configuring Meridian Mail on the EC 11 The following procedure shows an installation for a 32-port EC 11 system connected to an Option 11 switch that does not have an expansion cabinet. In this example, we use card slots 2 and 6 for the MGate cards in the Option 11 switch, and put 24 channels on node 1, and 8 channels on node 2 in the EC 11.
13-4 Starting up and configuring Meridian Mail Configuring Meridian Mail on the EC 11 Step Action 2 To choose installation, press the up or down arrow keys until a “1” appears beside the following prompt. Please enter the operation number: 3 Type “1,” then press . Result: The following statement appears. You have chosen to install an MM13 system Do you wish to continue? No (Yes) Note: Executing this procedure erases any existing system information. All users and all messages are lost.
Starting up and configuring Meridian Mail 13-5 Configuring Meridian Mail on the EC 11 Entering the serial number and keycode To enter the system serial number and keycode, follow these steps. Step Action 1 At the prompt Enter the Serial Number: type in the serial number, then press . 2 Start entering the keycode four letters at a time, as prompted, pressing after each four-character entry. Example: The following shows the style of character block prompts.
13-6 Starting up and configuring Meridian Mail Configuring Meridian Mail on the EC 11 Once the keycode is entered, the system displays the first keycode screen listing your system configuration. Note: The figure above is intended only as an example of this screen. Your keycode screen may differ in platform type, hardware, and software specifications. 3 If the configuration is correct, go to step 4. If not, go to step 2. 4 Press the up or down arrow keys to select Yes, and press .
Starting up and configuring Meridian Mail 13-7 Configuring Meridian Mail on the EC 11 5 If the system features are correct, go to step 6. If not, go to step 7. 6 Press the up or down arrow keys to select Yes, and press . Go to “Entering your customer name” on page 13-8. 7 Standard 1.0 If the system configuration is not correct, contact your Nortel representative to obtain another keycode.
13-8 Starting up and configuring Meridian Mail Configuring Meridian Mail on the EC 11 Entering your customer name To • • • • • change the customer name enter the link type enter the switch customer number confirm the hardware configuration enter NLI numbers (Option EC 11 only) follow these steps. Step Action 1 Confirm that your system features are correct. Result: The following is displayed.
Starting up and configuring Meridian Mail 13-9 Configuring Meridian Mail on the EC 11 Step Action 6 Press the up or down arrow keys to select Yes, and press . Note: Your system requires two MGate cards. Always make sure you define enough MGate cards for your system. Please enter the MGate card number connecting to NLI1: 2. Please enter the MGate card number connecting to NLI2: 6. 7 Standard 1.0 Go to “Selecting languages” on page 13-10.
13-10 Starting up and configuring Meridian Mail Configuring Meridian Mail on the EC 11 Selecting languages To select languages for your system, follow these steps. Step Action 1 Press to select a language(s) for your voice prompts, when the language screen appears with this prompt. Select operation: AddLanguage Result: The following screen is displayed.
Starting up and configuring Meridian Mail 13-11 Configuring Meridian Mail on the EC 11 Step Action 3 If the language is correct, go to step 5. If not, go to step 4. 4 If you select No, the language prompt is repeated. 5 Select Yes, then press . When you have finished your language selection(s), select Done, and press . Result: The Call Progress Tone Detection (CPTD) screen is displayed. 6 Standard 1.0 Go to “Selecting call progress tone detection” on page 13-12.
13-12 Starting up and configuring Meridian Mail Configuring Meridian Mail on the EC 11 Selecting call progress tone detection To select the Call Progress Tone Detection (CPTD) number for your country, follow these steps. Step Action 1 When you are provided with the current CPTD selection, respond to the following prompt: Select operation: Done (Change) 2 If you select Done, go to step 5. If you select Change, go to step 3. 3 Select Change, then press .
Starting up and configuring Meridian Mail 13-13 Configuring Meridian Mail on the EC 11 Entering DSP parameters To review or change the DSP parameters on your system, follow these steps. Step Action 1 From the previous procedure, press . Result: The following DSP parameters screen is displayed. Note: Do not change DSP parameters unless you are instructed to by Nortel. Standard 1.0 2 Press the up or down arrow keys to select Done.
13-14 Starting up and configuring Meridian Mail Configuring Meridian Mail on the EC 11 Defining voice port hardware locations To define your voice channels for entries into the Voice Port Hardware Location table for the EC 11, follow these steps. Step Action 1 From the previous procedure, press . Result: The following voice port hardware location screen is displayed. Note: The table information depends on your system configuration as defined by your keycode and the installed system hardware.
Starting up and configuring Meridian Mail 13-15 Configuring Meridian Mail on the EC 11 Step Action Result: The following voice port hardware location options should appear. 4 To define the first 8 channels on the second MGate card, select Change and press . 5 Change the prompts displayed to match the values provided in the following table. Prompt Port Type Standard 1.
13-16 Starting up and configuring Meridian Mail Configuring Meridian Mail on the EC 11 Step Action Result: The following voice port hardware location options should appear. 6 To define the last eight channels on the second MGate card, select Change and press . 7 Change the prompts displayed to match the values provided in the following table. Prompt Port Type Standard 1.
Starting up and configuring Meridian Mail 13-17 Configuring Meridian Mail on the EC 11 Step Action Result: The following voice port hardware location options should appear. 8 If you are satisfied with the changes, select Done. Result: The following prompt is displayed: Is this correct? No (Yes) Standard 1.0 9 If the changes are correct, go to step 11. If not, go to step 10. 10 When you select No, you return to the Select Operation mode. In this case, go to step 1.
13-18 Starting up and configuring Meridian Mail Configuring Meridian Mail on the EC 11 Assigning the dataport locations To assign dataport locations to your system, follow these steps. Step Action 1 From the previous procedure, select Yes and press . Result: The following dataport configuration screen is displayed. Note: The table information depends on your system configuration as defined by your keycode and the installed system hardware.
Starting up and configuring Meridian Mail 13-19 Configuring Meridian Mail on the EC 11 Step Action 6 Press at the following prompts: Node 1 UTIL card Port 2:PRINTER Node 1 UTIL card Port 3:MODEM Node 1 UTIL card Port 4:MODEM Node 2 Enhanced MMP40 or MMP40 card Port 1:PRINTER Node 2 Enhanced MMP40 or MMP40 card Port 2:PRINTER 7 Select Done, and press . Select operation: Done Result: The following screen is displayed. 8 Select Continue and press .
13-20 Starting up and configuring Meridian Mail Starting up Meridian Mail Starting up Meridian Mail Starting up With the EC 11 still powered down, follow these steps. Note: If any problems occur during startup, see Chapter 14, "Troubleshooting startup problems." Step Action 1 Power on the EC 11’s administration terminal, printer, and other peripheral devices. 2 On the administration terminal, press and at the same time to turn on automatic printing.
Starting up and configuring Meridian Mail 13-21 Starting up Meridian Mail Enhanced MMP40 or MMP40 hexadecimal display 4 Red Always on while power to the card from the backplane is on. Can display numbers 0–9 or letters A to F (representing a hexadecimal number), plus a dot to the left or right, or both, of the letter or number. Power up the EC 11 by switching the breaker on the power supply to the ON position. Result: The EC 11 will start from the disk drives.
13-22 Starting up and configuring Meridian Mail Checking out Meridian Mail Checking out Meridian Mail Checking out When the system is installed, started up, and configured, follow these steps before final acceptance testing. Step Action 1 Check the system status to make sure the channels are functional and all links are up by pressing the [System Status] softkey. Result: Node status should be InService for both nodes, and DSP port status should be idle for all voice ports.
Starting up and configuring Meridian Mail 13-23 Checking out Meridian Mail 10 Check the status of each DSP to make sure they are all functional. Press the [DSP Port Status] softkey. Result: DSP Port Status should be idle for all ports. Note: For a full description of this screen, see the System Administration Guide (NTP 555-7001-301).
13-24 Starting up and configuring Meridian Mail Acceptance testing Meridian Mail Acceptance testing Meridian Mail Acceptance testing To perform acceptance testing of Meridian Mail, follow these steps. Step Standard 1.0 Action 1 To check basic features, perform all functions outlined in the Meridian Mail Voice Messaging User Guide (P0730459). 2 To test optional features, use the appropriate NTP. See the Meridian Mail Master Index (NTP 555-7001-000) for NTP listings for this platform.
Chapter 14 Troubleshooting startup problems In this chapter Overview 14-2 Normal startup sequence 14-3 Troubleshooting terminal problems 14-14 System fails to start completely 14-16 Disk subsystem check 14-20 System bus diagnostics 14-21 Utility card diagnostics 14-22 Voice processor card diagnostics 14-23 SCSI subsystem problems 14-24
14-2 Troubleshooting startup problems Overview Overview Introduction This chapter provides the procedures to follow when the EC 11 fails to power up, start, and display the Meridian Mail logon screen on the administration terminal. When following procedures in this section, go to the next step as long as the fault persists. When the fault has cleared, reconnect or replace items as necessary, ensure that the power is on, and replace the panels (unless instructed otherwise).
Troubleshooting startup problems 14-3 Normal startup sequence Normal startup sequence Introduction When you power up the EC 11, the single board Enhanced MMP40 or MMP40 computer must • • • first initialize itself and perform self-diagnostics start up the other system elements (for example, the disk subsystem) and perform diagnostics on them load the Meridian Mail operating system and the MMI The single board Enhanced MMP40 or MMP40 computer initialization phase can be monitored using the hexadecimal d
14-4 Troubleshooting startup problems Normal startup sequence Hexadecimal display on the Enhanced MMP40 or MMP40 card Hexadecimal Display Reset button Reading the hexadecimal display On the upper front edge of the Enhanced MMP40 or MMP40 card is a display that shows a hexadecimal digit (0–9, and A to F) with an optional decimal point on either side of it. The display provides information for diagnosing some system problems in the field.
Troubleshooting startup problems 14-5 Normal startup sequence The following table shows the typical progression of the startup indications on the hexadecimal display: Stage Description .. Power on (displays very briefly) .0 Begin execution of BootROM. .1 to.4 Initialization progressing. During normal startup, terminal displays occur simultaneously with the following hexadecimal displays: Obtaining hard copies of startup sequence messages Standard 1.0 .5 Initialization complete for Node 1. .
14-6 Troubleshooting startup problems Normal startup sequence To obtain a hard copy of the startup sequence on the administration terminal’s printer, follow these steps. Step Action 1 Restart the system. Result: The messages appear on the terminal. 2 To turn on automatic printing, press . Result: The startup messages begin printing on the printer, and “Aut” appears at the bottom of the terminal screen.
Troubleshooting startup problems 14-7 Normal startup sequence startup stages table Stage Key phrases Comments 1 Waiting for timer . . Copyright YYYY, Nortel Networks *********************** * NT6P97aa Firmware * * Enhanced MMP40FW Rev * X.X ** Mmmm DD, YYYY * *********************** Where aa can be any two letters and Mmmm DD, YYYY is the date of the firmware’s release. . . . 2 1) Checksum Tests 1) 1st PROM Executing boardlevel diagnostics.
14-8 Troubleshooting startup problems Normal startup sequence 4 SCSI initialization complete . . . 5 Meridian Mail Kernel startup . . 6 OSP successfully loaded . . 7 Enter CI to Load CI Only (5 sec) 8 Loading PRM Program Resource Manager Ver. X . . 9 Terminal screen should clear. Operating system is loaded on the node. Where X can be a combination of alphanumeric characters. PRM: Run audit on Shadowed disks (10 sec): NO . . 10 PRM: Waiting for SEER Server to register . .
Troubleshooting startup problems 14-9 Normal startup sequence 11 INF 6100 Running startup diagnostics . Diagnostic programs are running. . INF 6099 OS Loaded successfully 2 . Node 2 is loaded with the operating system (OS). . 12 INF 6099 startup dialogs finished, starting up system 13 The Logon screen comes up as shown in the diagram “The Logon screen.” Application programs are to be loaded.
14-10 Troubleshooting startup problems Normal startup sequence Note: Node status may be Loading when you first look at the screen, and port status may be something other than Idle, but the nodes should become InService and the ports should become Idle, one at a time, within a few minutes. See the “System status and maintenance” chapter in the System Administration Guide (NTP 555-7001-301) for further information on the status of the system, link, nodes, and ports.
Troubleshooting startup problems 14-11 Normal startup sequence Disk errors on startup—device sense key or driver errors. Refer to the procedures “Troubleshooting stage 3 startup failure” on page 14-17 and “Troubleshooting stage 4 startup failure” on page 14-17. Also refer to the “Disk subsystem check” topic on page 14-20. All nodes time-out while starting up, or nodes unload while in service. • Perform the system bus checks. Follow the system bus diagnostics in this chapter.
14-12 Troubleshooting startup problems Normal startup sequence Hexadecimal display on Enhanced MMP40 or MMP40 card returns to “.0.” state. The system has detected an unrecoverable fault and is attempting to restart the node. Hexadecimal display on Enhanced MMP40 or MMP40 card stops at a particular startup state. Take note of the state at which the display stopped, and restart the system. If the problem persists, contact your Nortel support organization.
Troubleshooting startup problems 14-13 Normal startup sequence Printing hard copies of the SEERs Standard 1.0 Meridian Mail is automatically configured to allow the printing of operational measurements reports. If, however, you also want the printer to print system event and error reports as they occur, you must configure the printer by following these steps. Step Action 1 After you have started up the system, log on to the Meridian Mail system at the system administrator’s terminal.
14-14 Troubleshooting startup problems Troubleshooting terminal problems Troubleshooting terminal problems Introduction The procedures contained in the following sections should allow you to determine whether there is a problem with the Meridian Mail administration terminal or the Node 1 Enhanced MMP40 or MMP40 card. Follow each step in the troubleshooting procedure until you have solved the problem.
Troubleshooting startup problems 14-15 Troubleshooting terminal problems What to do if you suspect problems with the terminal cables or setup If you suspect a fault in the terminal setup, operation, or communications cables, perform the following steps. Step Standard 1.0 Action 1 Make sure the terminal is installed and configured as described in “Configuring the administration terminal” on page 8-40.
14-16 Troubleshooting startup problems System fails to start completely System fails to start completely Troubleshooting the startup sequence To troubleshoot the startup sequence, follow these steps. Step Action 1 If the system stops during the process of starting up, refer to the “startup stages” table under the “Normal startup sequence” topic on page 14-3 to determine at which stage of the startup the problem occurred.
Troubleshooting startup problems 14-17 System fails to start completely Troubleshooting stage 1 or 2 startup failure Troubleshooting stage 3 startup failure Troubleshooting stage 4 startup failure Standard 1.0 If the terminal output stopped at stage 1 after the message “Time C tick OK” but before the message “Enabling Instruction Cache,” or in stage 2 during the “BTGA tests...,” follow these steps. Step Action 1 Replace the Enhanced MMP40 or MMP40 card. 2 Check for EC 11 power problems.
14-18 Troubleshooting startup problems System fails to start completely 4 If the startup display shows error messages such as “bus error,” this can indicate a serious problem with the SCSI disk. Contact your Nortel support organization. Stages 5 and 6 should take up to five seconds each. Stage 7 should take up to two minutes.
Troubleshooting startup problems 14-19 System fails to start completely Troubleshooting stage 10 startup failure This stage should normally take several minutes. If the startup fails during stage 10, follow these steps. Step Troubleshooting stage 11 startup failure Action 1 If the problem is in Node 2, power down, then power up to reset the system. 2 If the problem persists, replace the affected Enhanced MMP40 or MMP40 card.
14-20 Troubleshooting startup problems Disk subsystem check Disk subsystem check Checking the disk subsystem A stage 3 failure could indicate a disk problem as well as a SCSI problem. To check for problems in the disk subsystem, follow these steps. Step Standard 1.0 Action 1 Power down the system. 2 Remove the suspected faulty disk drive. 3 Check the external SCSI cable to make sure it is secure. 4 Ensure that the SCSI ID on the back panel of the external tape drive is set to 1.
Troubleshooting startup problems 14-21 System bus diagnostics System bus diagnostics Checking the Meridian Mail system bus The Meridian Mail system bus is controlled by the Utility card located in Node 1. A fault on the system bus can cause all communication between nodes to be lost. If you suspect a system bus problem, follow these steps. Step Standard 1.0 Action 1 If Utility card diagnostics failed on Node 1, replace the Utility card. 2 Verify that all cards are properly seated.
14-22 Troubleshooting startup problems Utility card diagnostics Utility card diagnostics Diagnosing utility card faults Run Utility card diagnostics on both Utility cards if you suspect a problem. The diagnostics check the health of the EC 11 system bus controller, the Utility card ports, and the real-time clock. The administration terminal reports a Utility card diagnostic failure in a class 64 SEER that indicates the general nature of the problem.
Troubleshooting startup problems 14-23 Voice processor card diagnostics Voice processor card diagnostics Diagnosing VP card faults When you run voice processor card diagnostics, the system loads the overlays on each node, and runs the voice processor diagnostics for each VP card that is present in the node. The system then initiates the voice-based diagnostics on each channel. Fault detection The VP diagnostics check each of the digital signal processors (DSPs) on the Voice Processor card under test.
14-24 Troubleshooting startup problems SCSI subsystem problems SCSI subsystem problems Troubleshooting SCSI problems Refer to Chapter 16, “Hardware maintenance,” and Chapter 17, “Common disk subsystem problems,” in this manual for SCSI troubleshooting. Disk problems on Node 1 may prevent the node from starting. Disk problems on Node 2 will not normally prevent the node from starting because the operating system loads from Node 1.
Chapter 15 Troubleshooting operational problems In this chapter Overview 15-2 System runs, then goes down 15-3 System status remains “Faulty” 15-4 “Service is unavailable” when calling Meridian Mail 15-5 AML link problems 15-6 Voice card/channel problems 15-7 Silent channels 15-9 Administration problems 15-11 User-reported problems 15-14
15-2 Troubleshooting operational problems Overview Overview Introduction Standard 1.0 This chapter contains troubleshooting information for problems that occur on a Meridian Mail system that has successfully started up. That is, the system powers on, all diagnostics complete successfully, and the Logon screen appears on the administration terminal. For any problems with Meridian Mail, you should first consult Meridian Mail— System Event and Error Reports (NTP 555-7001-510).
Troubleshooting operational problems 15-3 System runs, then goes down System runs, then goes down Troubleshooting when the system goes down while running If a system runs normally and then goes down for no apparent reason, follow these steps. Step 1 Action Check the SEER printouts. Note: If the system prints more than one SEER, it may indicate a combination of problems. If the system goes down as a result of an Enhanced MMP40 or MMP40 CPU card problem, the SEERs will indicate an OS program crash.
15-4 Troubleshooting operational problems System status remains “Faulty” System status remains “Faulty” Troubleshooting when the system status remains “Faulty” If a Faulty status occurs during startup, refer to Chapter 16, “Troubleshooting startup problems.” If the administration terminal indicates that the system status is faulty despite a successful startup, follow these steps. Step Action 1 Check the SEER printout for related messages.
Troubleshooting operational problems 15-5 “Service is unavailable” when calling Meridian Mail “Service is unavailable” when calling Meridian Mail Troubleshooting when there is no connection to Meridian Mail If the system has started up and appears to run normally, but there is no connection to Meridian Mail when you try to call, perform the following procedure. Step 1 Action Verify the configuration of the Meridian Mail DN in the VSDN table.
15-6 Troubleshooting operational problems AML link problems AML link problems What to do if “Faulty link to PBX” status is indicated If the system status shows “Faulty link to PBX,” follow these steps. Step Action 1 Ensure that the AML cable is in place and secure. 2 Check that the Meridian 1 is properly configured. 3 Check other hardware addresses such as D-channel ports to ensure their address is not the same as the SDI ports.
Troubleshooting operational problems 15-7 Voice card/channel problems Voice card/channel problems What to do if channel status is “Faulty” or “OutOfService” If the system status shows “Faulty” or “OutOfService,” follow these steps. Step Action 1 Check the network loop interface cable connection(s) on both the EC 11 and the Meridian 1 switch. 2 Ensure that the voice processor cards are in the correct node and are properly seated.
15-8 Troubleshooting operational problems Voice card/channel problems 2 Verify the connection of the network loop interface voice cable on both the EC 11 and the switch. 3 The Channel Allocation Table data must match the SCN DN on KEY 1 of each ACD agent as follows: Meridian Mail What to do if channel status is “Idle” but cannot be acquired Primary (voice messaging) DN Primary ACD queue Routing Address ACD agent TN Channel DN Agent SCN 4 Ensure that the Meridian 1 agents are enabled.
Troubleshooting operational problems 15-9 Silent channels Silent channels What to do if calls have no voice and produce a SEER If calls have no voice and the problem produces a SEER, follow these steps. Step 1 Action Check the status of the channels by placing a call and watching the status of the channel on the DSP Port Status screen. Load Overlay 80 and perform a trace call on the TN that is under test as outlined in the X11 Input/Output Guide (NTP 553-3001-400).
15-10 Troubleshooting operational problems Silent channels 4 a. Disable and unseat the MGate card in the Option 11 switch. b. Reseat the MGate card. c. Reenable the MGate card. d. Initialize the Option 11 switch. Note: This step will suspend call processing. It is not recommended during peak business hours. What to do if calls have no voice and do not produce a SEER 5 Replace the network loop cable. 6 Replace the voice card.
Troubleshooting operational problems 15-11 Administration problems Administration problems If you cannot log on through the remote administration terminal, verify that the local administration terminal, printer, modem, and remote administration terminal are all set up correctly, and that the A/B switch is in the Remote position. What to do if you cannot log on remotely See “Troubleshooting terminal problems” on page 14-14.
15-12 Troubleshooting operational problems Administration problems What to do if optional features were purchased but are unavailable If you have purchased optional features, but they remain unavailable, follow these steps. Step Action 1 Verify the installed feature by checking the display system record tool (accessible from the TOOLS level).
Troubleshooting operational problems 15-13 Administration problems Standard 1.0 3 Ensure that the power supply is functioning correctly by examining the status of the LEDs as described in “Power supply description” on page 5-3. 4 Verify that all SCSI cable connections are secure. 5 Ensure that the disk drives are securely seated in their correct MSU slot. 6 Replace the tape unit. 7 If the backup was unsuccessful, substitute a replacement tape drive or disk drive, and attempt the backup again.
15-14 Troubleshooting operational problems User-reported problems User-reported problems What to do if the user hears full or empty mailbox warnings after restart If an enabled user node is shut down (for example, due to unexpected power loss), user disk space usage may be incorrect. When the node comes back up, some users may hear the prompt, “Your mailbox is full ... your mailbox is empty” when logging in to their mailboxes.
Troubleshooting operational problems 15-15 User-reported problems What to do if the message waiting indication is delayed If the message waiting indication (MWI) is delayed, follow these steps. Step 1 Action Ensure that the CSQI and CSQO parameters controlling message buffer size in the Meridian 1 are sufficient to handle the traffic. If they are not, recalculate the registers. Note: See Chapter 9, “Installing the EC 11 to Meridian 1 Option 11 switch interface” for the recommended parameter values.
15-16 Troubleshooting operational problems User-reported problems What to do if the call sender does not work for any calls If the call sender does not work for any calls, follow these steps. Step 1 Action Confirm that the customer number on the “General Options” screen (under General Administration) matches the customer number on the Meridian 1. Note: If the number does not match, edit the system number on Meridian Mail. You must restart the Meridian Mail system to use the new system number.
Troubleshooting operational problems 15-17 User-reported problems What to do if the revert DN does not work If the revert DN does not work, follow these steps. Step Action 1 Verify that the Meridian Mail ACD agents have Transfer (TRN) programmed on key 6. 2 Verify that the correct revert DN appears in the user mailbox profile. 3 Verify that the user performs the Custom Revert feature correctly. Refer to the Meridian Mail User Guide.
15-18 Troubleshooting operational problems User-reported problems Standard 1.
Chapter 16 Hardware maintenance In this chapter Overview 16-2 Stopping Meridian Mail 16-3 Removing and replacing the power supply 16-4 Removing and replacing the printed circuit packs 16-5 Removing and replacing the disk unit in an unshadowed EC 11 16-7 Removing and replacing the disk unit in a shadowed EC 11 16-9 Enabling/disabling disk shadowing 16-13 Maintaining the external tape drive 16-16
16-2 Hardware maintenance Overview Overview Introduction This chapter provides the following maintenance procedures for the EC 11: • • • • • • Standard 1.
Hardware maintenance 16-3 Stopping Meridian Mail Stopping Meridian Mail Courtesying down the system Before turning the power off to the EC 11 cards, you should courtesy down the system. This allows anyone using Meridian Mail to finish their session before you bring the system down. During this time, no further users are allowed to log on to Meridian Mail. The system will direct calls to the Meridian Mail attendant. To courtesy down the system, follow these steps.
16-4 Hardware maintenance Removing and replacing the power supply Removing and replacing the power supply Introduction The power for the EC 11 is provided by an AC power supply. The power supply consists of an AC-to-DC board with external optional backup batteries floating across the output of the board and a DC-to-DC board. To turn off all power to the EC 11, switch the breaker on the front of the power supply to the OFF position, marked “0.
Hardware maintenance 16-5 Removing and replacing the printed circuit packs Removing and replacing the printed circuit packs Introduction The following PCPs are used in the EC 11. For PCP slot designation, see Chapter 7, “Configuring and installing the printed circuit packs.” • • • Enhanced MMP40 or MMP40 cards Utility cards VP8 and VP4 cards Note: Only the voice processor cards are hot-pluggable. That is, you can remove or insert voice processor cards while the power to the module is still on.
16-6 Hardware maintenance Removing and replacing the printed circuit packs 8 Install the new card in the card shelf by aligning it with the slots in the shelf (the locking levers are still open) and gently sliding the card back into the module. 9 Seat and lock the card. a. Using your thumbs or fingers, push on the upper and lower edges of the faceplate to ensure that the card is fully seated in the module. b. Close the locking levers. 10 Standard 1.0 Turn on the power and start Meridian Mail.
Hardware maintenance 16-7 Removing and replacing the disk unit in an unshadowed EC 11 Removing and replacing the disk unit in an unshadowed EC 11 Introduction Each disk in an unshadowed system is mounted on a drive plate which also contains a backplane connector. The primary disk for Node 1 occupies the lower position in slot 10. The primary disk for Node 2 occupies the upper position in slot 10.
16-8 Hardware maintenance Removing and replacing the disk unit in an unshadowed EC 11 Standard 1.0 8 Remove the disk cover plate from the drive being replaced (just pull it out), and insert it in the replacement drive by sliding it between the disk and the disk drive plate so that the front of each disk is covered. 9 Align the drive plate with the appropriate MSU plate position (lower disk, slot 10 for Node 1; upper disk, slot 10 for Node 2).
Hardware maintenance 16-9 Removing and replacing the disk unit in a shadowed EC 11 Removing and replacing the disk unit in a shadowed EC 11 Disk shadowing overview Disk shadowing is a process in which the data from one disk is recorded to a second disk to provide protection against any loss of data in the event that a disk failure occurs. Shadowing involves multiple write and alternate read operations.
16-10 Hardware maintenance Removing and replacing the disk unit in a shadowed EC 11 Replacing the primary disk To replace the primary disk in a shadowed system, follow these steps. Step Action 1 Disable disk shadowing. 2 Courtesy down the system. 3 Power down the EC 11. 4 To remove the disk drives for the affected node, open the locklatches on the primary and secondary disk drive plates for the affected node, and gently pull the drive plates forward until they clear the MSU mounting plates.
Hardware maintenance 16-11 Removing and replacing the disk unit in a shadowed EC 11 12 Enable disk shadowing. Note: The node can remain with the disk with the power supply as SCSI address = 0 and the disk without the power supply as SCSI address = 2. However, for consistency and to avoid confusion, it is recommended that you switch the SCSI IDs so that the primary disk is SCSI address = 0 (without the power supply) and the secondary disk is SCSI address = 2 (with the power supply).
16-12 Hardware maintenance Removing and replacing the disk unit in a shadowed EC 11 Removing and replacing the secondary disk To replace the secondary disk in a shadowed system, follow these steps. Step Action 1 Disable disk shadowing. 2 Courtesy down the system. 3 Power down the EC 11. 4 Open the locklatches on the drive plate of the secondary disk to be replaced, and gently pull the drive plate forward until it clears the MSU mounting plate.
Hardware maintenance 16-13 Enabling/disabling disk shadowing Enabling/disabling disk shadowing Enabling or disabling disk shadowing If you have the disk shadowing feature, disks are added to Meridian Mail in pairs. When the new data is written to disk, both drives in a pair are updated at the same time with the same information. If one of the drives in a pair fails, it can be removed and replaced at maintenance time with minimal disruption to service.
16-14 Hardware maintenance Enabling/disabling disk shadowing Disk Maintenance screen field descriptions The following fields are displayed on the Disk Maintenance screen: • • • • • Disk Pair Status screen field descriptions The following fields are displayed on the Disk Pair Status screen: • • • • Standard 1.0 System Status This field displays the current system status. Alarm Status This field indicates whether or not there are any Critical, Major, or Minor alarms.
Hardware maintenance 16-15 Enabling/disabling disk shadowing • Standard 1.0 SyncDestination—During a disk synch, indicates that the disk is the destination of a disk synchronization. Shadow This field indicates the status of the shadowed disk. A disk may be in one of the following states: - ReadWrite—Indicates that the disk is currently being read and written to. - NoAccess—Indicates that the disk is not being read or written to.
16-16 Hardware maintenance Maintaining the external tape drive Maintaining the external tape drive Tape drive environment To ensure reliable tape drive performance, you should establish a regular cleaning schedule and observe the following precautions: • • • • • • • • Standard 1.0 Never connect or disconnect the SCSI cable from the EC 11 or from the tape drive without first powering down both the EC11 and the tape drive.
Hardware maintenance 16-17 Maintaining the external tape drive Cleaning the tape drive You should clean the head assembly after an initial pass with a new tape cartridge, and after eight hours of normal use. You should clean the tape cartridge cavity whenever dust is visible.
16-18 Hardware maintenance Maintaining the external tape drive Standard 1.
Chapter 17 Common disk subsystem problems In this chapter Overview 17-2 Performing quick checks 17-3 Identifying disk problems through SEERs 17-5 Data loss and disk replacement 17-7
17-2 Common disk subsystem problems Overview Overview Introduction Standard 1.0 This chapter explains how to deal with the problems that are commonly attributable to the disk subsystem of the EC 11.
Common disk subsystem problems 17-3 Performing quick checks Performing quick checks Check for common problems When disk subsystem problems are suspected, perform a quick check of the following: • • • • device jumpers bus termination power SCSI device sanity test Device jumpers Use jumpers to set the SCSI ID as well as a number of options on the disk and tape drives. Check the settings on these devices against the standard described in Chapter 6, “Installing the disk drives and the tape drive.
17-4 Common disk subsystem problems Performing quick checks Performing a SCSI sanity test To perform a quick sanity check of the units by testing tape and disk drives, follow these steps. Step Action 1 Put a tape into the tape drive. 2 Power on the tape drive. Result: The tape drive should make a series of clicking noises as it tries to load the tape. 3 Power on the EC 11. Result: If the disk drive has an LED, it should come on briefly and go off as power is applied.
Common disk subsystem problems 17-5 Identifying disk problems through SEERs Identifying disk problems through SEERs Identifying common disk problems through SEERs The disk manager reports disk problems in a Class 66 SEER. The complete list of SEERs can be found in Meridian Mail Maintenance Messages (SEERs) Guide (NTP 555-7001-510). The purpose of this section is to give further details of the most common SEERs.
17-6 Common disk subsystem problems Identifying disk problems through SEERs Driver error SEERs A SEER in the form “6604/6606 Disk #> driver error #” displays when there is a problem communicating with a disk. Driver error 129 indicates the disk cannot even be seen, and is the most common. It is usually caused by incorrect SCSI ID jumpering on the drive itself or by a bad connection along the SCSI bus. Standard 1.
Common disk subsystem problems 17-7 Data loss and disk replacement Data loss and disk replacement Tape backups When a disk fails and needs to be replaced, a number of mechanisms exist to limit data loss: • • A tape backup may have been performed prior to the failure. A tape backup can often be made after the failure. A system relies on tape backups to reduce data loss during disk replacement.
17-8 Common disk subsystem problems Data loss and disk replacement Standard 1.
Glossary In this chapter List of terms Glossary-2
G-2 Glossary List of terms List of terms Term Description ACD Automatic Call Distribution. A system for distributing incoming calls to groups of answering positions while effectively managing system resources. AML Application Module Link. A link between Meridian Mail and a Meridian 1 that is used to send call processing messages. AML was formerly known as the CSL or ISDN/AP link. Card Option A low-capacity Meridian Mail platform that is packaged in a cabinet with the Meridian 1 Option 11 switch.
Glossary G-3 List of terms Term Description NGen The Next Generation platform for Meridian Mail and other applications. NLI Network Loop Interface. NLI is Nortel Network’s 32-channel voice bus. Option 11 The low-capacity model of the Meridian 1 line of PBXs. PBX Private Branch exchange. A telephony switch that is privately owned. PSU Power Supply Unit. SCSI Small Computer System Interface. A standard for connecting disk and tape drives to a computer. SDI Serial Data Interface.
G-4 Glossary List of terms Standard 1.
Index A EC 11, 8-3 overview, 9-3 A/B switch connections, 8-8 A/B switchbox installing, 8-6 rear view, 8-7 about this manual, xii acceptance testing Meridian Mail, 13-24 Adding virtual ACD agents on the Option 11 switch, 10-8 addresses, SCSI, 6-3 administration terminal, configuring, 8-40 alarm relays, 8-38 AML cable, installing, 9-15 AML link,configuring, 10-5 archive drive inserting a tape, 6-15 rear view, 6-16 assembling and installing the disk drives, 6-3 assembly overview, EC 11, 3-1 assigning the dat
Index-2 D Data loss and disk replacement, 17-7 Data port internal connections, 8-4 usage, 8-3 dataport locations assigning the, 13-18 defining Meridian Mail in the customer data block, 12-3 the Meridian Mail DNs on the Option 11 switch, 10-12 the virtual ACD agent, 10-9 defining voice port hardware locations, 13-14 description, power supply, 5-3 hardware features, 1-8 printed circuit packs, 7-3 EC 11 system software, 1-5 Enabling/disabling disk shadowing, 16-13 entering DSP parameters, 13-13 Entering ove
Index-3 task list, 3-3 installing a guest administration console (GAC), 8-31 a hospitality system guest administration console, 8-29 a networking modem, 8-33 an A/B switchbox, 8-6 an LA75 Plus Companion printer, 8-11 and configuring the LA75 Plus Companion printer, 8-11 the AML cable, 9-15 the AML cable and SDI/DCH card, 9-3 the disk drives in a shadowed system, 6-6 the disk drives in an unshadowed system, 6-5 the external tape drive, 6-12 the MGate cards, 9-8 the MMP40 CPU cards, 7-9 the MMTerm bus termi
Index-4 Platform migration, 1-3 power supply description, 5-3 installing, 5-5 problems, troubleshooting, 14-24 sanity test, performing, 17-4 SDI/DCH card, installing, 9-12 removing and replacing, 16-4 Preparing for installation, 2-1 primary disk, removing and replacing, 16-9 primary installation terminal, installing, 8-5 printed circuit packs EC 11, 7-3 removing and replacing, 16-5 printing hard copies of the SEERs, 14-13 Product names, 1-2 Property Management System software, Meridian 1, 1-6 R Reading
Index-5 fails to start completely, 14-16 runs, then goes down, 15-3 software, EC 11, 1-5 status remains “Faulty”, 15-4 status, checking, 14-9 unshadowed system, installing the disk drives, 65 utility card faults, diagnosing, 14-22 installing, 7-8 T V Tandberg drive external view, 6-15 inserting a tape, 6-14 LED indicators, 6-16 Tape backups, 17-7 tape drive cleaning, 16-17 environment, 16-16 maintaining, 16-16 task list, installation, 3-3 terminal operation, Meridian 1, 10-3, 11-2 problems, troublesho
Index-6 Standard 1.
Reader Response Form Meridian Mail Option 11 EC (EC 11) Option 11 EC Installation and Maintenance Guide 555-7081-250 Tell us about yourself: Name: Company: Address: Phone: Occupation: 1. What is your level of experience with this product? ❑ New user 2. Intermediate ❑ Experienced ❑ Programmer ❑ Reference ❑ Problem solving How do you use this book? ❑ 3.
m r m o r F o F e s e n s o n p o ssp e e R R r e r d e a d e RRea
Meridian Mail Option 11 EC (EC 11) Option 11 EC Installation and Maintenance Guide Toronto Information Products Nortel Networks 522 University Avenue, 14th Floor Toronto, Ontario M5G 1W7 Canada Copyright © 1999 Nortel Networks, All Rights Reserved. Information is subject to change without notice. Nortel Networks reserves the right to make changes in design or components as progress in engineering and manufacturing may warrant.
