555-7061-250 Meridian Mail Modular Option EC Installation and Maintenance Guide Product release 13 Standard 1.
P0904489
Meridian Mail Modular Option EC Installation and Maintenance Guide Publication number: Product release: Document release: Date: 555-7061-250 13 Standard 1.0 November 1999 Copyright © 1999 Nortel Networks, All Rights Reserved. Printed in the United States of America Information is subject to change without notice. Nortel Networks reserves the right to make changes in design or components as progress in engineering and manufacturing may warrant.
iii Publication history November 1999 Modular Option EC Installation and Maintenance Guide is released as Standard 1.0.This manual documents installation and maintenance procedures for Meridian Mail Release 13 on the Modular Option EC hardware platform. The Enhanced MMP40 card is introduced as the replacement for the previous MMP40 card.This release makes all earlier editions obsolete. January 1998 Modular Option EC Installation and Maintenance Guide is released as Standard 1.0.
iv Standard 1.
Contents 1 About this guide xiii Introduction to Meridian Mail Modular Option EC 1-1 Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Converting from an existing Modular Option EC system . . . Hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Switch requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Preparing for installation 1-2 1-3 1-5 1-7 2-1 Overview . . . . . . . . . . . . . . . . . . . .
vi Contents 6 Installing power supplies 6-1 Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Common equipment power supply installation. . . . . . . . . . . AC system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . DC system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Installing the disk drives and tape drive 6-2 6-3 6-4 6-6 7-1 Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents vii 9 Installing intramodule and intermodule cabling 9-1 Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-2 Extraction tool . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-4 Installing cables from backplane to I/O panel. . . . . . . . . . . . 9-8 Installing RS-232 cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-9 Intermodule bus cable connection . . . . . . . . . . . . . . . . . . . .
viii Contents 12 Configuring the Meridian 1 12-1 Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12-2 Getting started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12-3 Checking the CPU ROM daughterboard . . . . . . . . . . . . . . . 12-4 Replacing the CPU ROM daughterboard . . . . . . . . . . . . . . 12-5 Establishing the AML using an ESDI card . . . . . . . . . . . . . 12-7 Enabling the ESDI port or activating the AML. . . . . . . . .
Contents ix Shadowed multi-node expansion. . . . . . . . . . . . . . . . . . . . 14-34 15 Converting from an existing Modular Option EC system to Release 13 15-1 Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15-2 Before beginning system installation . . . . . . . . . . . . . . . . . 15-3 Hardware requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15-4 16 Troubleshooting startup problems 16-1 Overview . . . . . . . . . . . . . . . . . . . . .
x Contents 18 Hardware maintenance 18-1 Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18-2 Power supply replacement. . . . . . . . . . . . . . . . . . . . . . . . . . 18-3 Printed circuit packs (PCPs) . . . . . . . . . . . . . . . . . . . . . . . . 18-5 Slot allocations for unshadowed configurations . . . . . . . . . 18-6 Slot allocations for shadowed configurations . . . . . . . . . . 18-11 Disk unit replacement . . . . . . . . . . . . . . . . . . . . . . . . .
Contents xi C Enhanced MMP40 (or MMP40) troubleshooting flowcharts C-1 Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C-2 Flowcharts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C-3 D CSQI, CSQO, and call register settings D-1 Call registers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-2 Set the number of call registers . . . . . . . . . . . . . . . . . . . . . . . D-3 CSQI/CSQO . . . . . . . . .
xii Standard 1.
Preface About this guide In this chapter Overview xiv Administration Guide references xvi
xiv About this guide Overview Overview This document describes installation and maintenance procedures for the technician who installs Meridian Mail and for the individual who is responsible for Meridian Mail system administration and maintenance.
About this guide xv Overview • cartridge tape units This manual does not cover the following parts, which are repaired in the factory: • • Standard 1.
xvi About this guide Administration Guide references Administration Guide references Introduction For references to the System Administration Guide, refer to the following list to find the version of the NTP (as identified by the NTP number) that applies to the system you are working on: • • Standard 1.
Chapter 1 Introduction to Meridian Mail Modular Option EC In this chapter Overview 1-2 Converting from an existing Modular Option EC system 1-3 Hardware 1-5 Switch requirements 1-7
1-2 Introduction to Meridian Mail Modular Option EC Overview Overview This chapter provides a brief overview of the hardware, software, and capabilities of the Meridian Mail Modular Option EC system. The chapter also describes the hardware and software that must exist on the Meridian 1/SL-1 switch to be used with Meridian Mail. Introduction Note: Generally, from a Meridian Mail perspective, the Meridian 1 and SL-1 switches are the same.
Introduction to Meridian Mail Modular Option EC 1-3 Converting from an existing Modular Option EC system Converting from an existing Modular Option EC system Introduction If you are converting to Release 13 from an existing Modular Option EC 68K or MMP40 system, run Comprehensive upgrade. Conversion to Release 13 requires replacement of the 68K CPU card with the Enhanced MMP40 card on all nodes. The Enhanced MMP40 card allows the system to be upgraded to run at 9600 bps.
1-4 Introduction to Meridian Mail Modular Option EC Converting from an existing Modular Option EC system Modification Guide refers back to this manual for hardware installation information. Before you begin the system installation and modification procedures, unpack and inspect the new hardware as described in Chapter 4, “Unpacking and inspecting the equipment.
Introduction to Meridian Mail Modular Option EC 1-5 Hardware Hardware Introduction The Meridian Mail Modular Option EC offers a multiple system administration capability that allows up to three user administration terminals to be added to the system. Mailbox class of service reduces the time to a minimum to set up or modify large groups of users.
1-6 Introduction to Meridian Mail Modular Option EC Hardware the module. An external voice bus (EVB) cable connects nodes located in separate modules.
Introduction to Meridian Mail Modular Option EC 1-7 Switch requirements Switch requirements Switch software requirements The Meridian 1 software must be Generic X11 software Release 14 or later. The following packages must be present in the X11 software: • • • • • • • • • Switch hardware requirements The minimum switch hardware requirements for Meridian Mail Modular Option EC are • • • • • Standard 1.
1-8 Introduction to Meridian Mail Modular Option EC Switch requirements Standard 1.
Chapter 2 Preparing for installation In this chapter Overview 2-2 Tools required 2-3 Reference documents 2-4
2-2 Preparing for installation Overview Overview Introduction Standard 1.0 Ensure that the site meets the requirements listed in the Modular Option EC Site and Installation Planning Guide (NTP 555-7061-200).
Preparing for installation 2-3 Tools required Tools required Introduction The following table lists the tools required for installation. Tool Description antistatic wrist strap BIX connector tool NT product number GYBIX16 carpenter’s level extraction tool P0741489 hammer Phillips screwdriver small, medium slotted screwdriver small, large socket wrenches 1/4, 5/16, and 9/16 inch volt meter wire cutters wire strippers flashlight Standard 1.
2-4 Preparing for installation Reference documents Reference documents Introduction Installation procedures for some of the components of this system require additional documentation. The following table lists documents referenced for installation procedures in this manual.
Chapter 3 Assembly overview In this chapter Overview 3-2 Installation tasks 3-3
3-2 Assembly overview Overview Overview Introduction This chapter summarizes the steps required to install a Meridian Mail Modular Option EC. If you must add nodes to expand an existing system, see Chapter 14, “Adding a node.” You must install hardware in the proper order. The chapters in this document are arranged in the order in which you install hardware components. When you finish the installation steps in one chapter, simply continue with the next chapter.
Assembly overview 3-3 Installation tasks Installation tasks The following table shows the installation task list. Install task list To see chapter unpack and inspect the equipment 4 install Meridian Mail columns, including power and grounding, and earthquake protection.
3-4 Assembly overview Installation tasks Standard 1.
Chapter 4 Unpacking and inspecting the equipment In this chapter Overview 4-2 Unpacking and inspecting 4-3 Removing and reinstalling printed circuit packs 4-5
4-2 Unpacking and inspecting the equipment Overview Overview Introduction This procedure gives the steps required to unpack and inspect the Modular Option EC equipment. Follow this procedure to ensure that all the components are present and that the equipment is placed in an appropriate location. CAUTION Risk of equipment damage Wear an antistatic wrist strap when you handle components.
Unpacking and inspecting the equipment 4-3 Unpacking and inspecting Unpacking and inspecting Introduction To unpack and inspect the equipment, follow these steps. Step Action 1 If the equipment is mounted on a shipping pallet, follow the unpacking instructions provided with the packaging material and remove the equipment from the pallet. 2 Cut any remaining strapping or tape. 3 Remove the transport protection devices and loosen any stretch-wrap film from the equipment.
4-4 Unpacking and inspecting the equipment Unpacking and inspecting Step Action 8 Remove the preinstalled printed circuit packs (PCPs) from the shelf, following “Removing and reinstalling printed circuit packs” on page 4-5, and check for any loose parts, broken edges, and any other obvious damage to the component.
Unpacking and inspecting the equipment 4-5 Removing and reinstalling printed circuit packs Removing and reinstalling printed circuit packs Introduction To remove and reinstall the printed circuit packs (PCPs), follow these steps. Step Action 1 Open the ejectors on the card and gently pull the card toward you until it clears the shelf. (a) (b) G100044 Note: The ejectors latch on to a pin on the card. If the ejectors will not open, pinch them to raise them up and off the pin.
4-6 Unpacking and inspecting the equipment Removing and reinstalling printed circuit packs PCP removal (a) (b) G100044 Standard 1.
Chapter 5 Installing a column or module In this chapter Overview 5-2 Installing columns and modules 5-3
5-2 Installing a column or module Overview Overview Introduction The procedure to install an equipment column or module for Meridian Mail is identical to the procedure to install a Meridian 1 column or module. Since the relevant documents were supplied with your switch, the information is not repeated here. Instead, references are given to the SL-1 documents in which the information can be found.
Installing a column or module 5-3 Installing columns and modules Installing columns and modules Refer to the tables for references to the procedures involved in installing columns and modules.
5-4 Installing a column or module Installing columns and modules Note 1: References to Overlay 37 apply only to a Meridian Mail module that is being added to an existing Meridian 1 column. Enter Overlay 37 commands on the Meridian 1 console. Ignore the references to Overlay 37 if you are not adding a module to an existing Meridian 1 column.
Installing a column or module 5-5 Installing columns and modules • • In a five-node shadowed system, the other module that contains two nodes (besides module MM0) is module MM1. The last module in a five-node shadowed system is module MM2. This Meridian Mail module numbering applies regardless of the placement of modules within a column. Standard 1.
5-6 Installing a column or module Installing columns and modules Standard 1.
Chapter 6 Installing power supplies In this chapter Overview 6-2 Common equipment power supply installation 6-3 AC system 6-4 DC system 6-6
6-2 Installing power supplies Overview Overview Introduction This chapter provides the steps you need to install the common equipment power supplies in each module of either an AC (CEPS) or a DC (DCEPS) system. Interpret references to modules MM0, MM1, and MM2 as follows: • • • • The module that contains Meridian Mail node 1 is module MM0. The other module in any 2-module system is module MM1. In a 5-node shadowed system, the other module that contains 2 nodes (besides module MM0) is module MM1.
Installing power supplies 6-3 Common equipment power supply installation Common equipment power supply installation Location of power supplies Use the following table to determine the proper location for each power supply, then follow the steps for an AC or DC system for each module in the system.
6-4 Installing power supplies AC system AC system DANGER Risk of electrocution Do not remove the power supply unless you turn off the shelf breakers and disconnect the power. Wait five minutes after you turn off the power before you remove the power supply. Installing the CEPS for To install the CEPS for an AC system, follow these steps. an AC system Step Action 1 Verify that the power to the Meridian Mail module is off. Use the circuit breakers shown in the following illustration.
Installing power supplies 6-5 AC system Step Action 5 Briefly turn on the power at the circuit breakers, and verify that the LED at the top of each CEPS lights up. a. If the LEDs light up, turn the power off again. b. If the LEDs do not light up, refer to Chapter 16, “Troubleshooting startup problems.” and Appendix C, “Enhanced MMP40 (or MMP40) troubleshooting flowcharts.” Standard 1.
6-6 Installing power supplies DC system DC system DANGER Risk of electrocution Do not remove the power supply unless you turn off the DCEPS switches and disconnect the power. Wait five minutes after you turn off the power before you remove the power supply. Installing the DCEPS for a DC system To install the DCEPS for a DC system, follow these steps. Step Action 1 Verify that the switches on the DCEPS are off.
Installing power supplies 6-7 DC system Step Action 5 Briefly turn on the switches on the DCEPS and verify that the LED at the top of each DCEPS lights up. a. If the LEDs light up, turn the power off again. b. If the LEDs do not light up, refer to Chapter 16, “Troubleshooting startup problems.” and Appendix C, “Enhanced MMP40 (or MMP40) troubleshooting flowcharts.” Standard 1.
6-8 Installing power supplies DC system Standard 1.
Chapter 7 Installing the disk drives and tape drive In this chapter Overview 7-2 Disk drives in an unshadowed system 7-4 Disk installation (unshadowed systems) 7-5 Disk drives in a shadowed system 7-8 Disk installation (shadowed systems) 7-10 Disk drive diagrams 7-13 Overview of tape drives 7-26 Tandberg tape drive 7-27 Archive tape drive 7-28 Tape drive location 7-30 Tape drive installation 7-31
7-2 Installing the disk drives and tape drive Overview Overview Introduction This chapter provides instructions on how to install disk and tape drives. You need to install drives in each module of the system. Overview of disk drives Your system comes with one disk drive for each unshadowed node and two drives for each shadowed node. Every drive is labeled for the node it belongs to, and mounts on a disk drive carrier which also holds the connector to the backplane.
Installing the disk drives and tape drive 7-3 Overview Modular Option EC disk drives PEC code / Common product code Title of assembly Models Individual disk drive CPC NT6P06AA (A0391975) 300 Mbyte hard disk unit Maxtor LXT340SY A0351371 Seagate ST1480N Seagate ST3390N A0602257 Seagate ST5660N A0616840 NT6P43AA 300 Mbyte disk with auxiliary power Seagate ST5660N NT6P07AA (A0391976) 1.0 Gbyte hard disk unit Maxtor MXT1240 NT6P44AA (A0394781) 1.
7-4 Installing the disk drives and tape drive Disk drives in an unshadowed system Disk drives in an unshadowed system The following table and illustration show the slot locations of the disk drives in an unshadowed system.
Installing the disk drives and tape drive 7-5 Disk installation (unshadowed systems) Disk installation (unshadowed systems) DANGER Risk of electrical shock Ensure that power to the module that you are working on is off before you install or remove disk drives. CAUTION Risk of equipment damage Use extreme care and wear a grounding strap when you install disk drives. Disk drives are susceptible to electrostatic damage and damage from rough or improper handling.
7-6 Installing the disk drives and tape drive Disk installation (unshadowed systems) Location of headers for SCSI settings Disk drive model See Maxtor LXT340SY page 7-14 Seagate ST1480N page 7-15 Seagate ST3390N page 7-16 Seagate ST5660N page 7-17 Seagate ST11200 page 7-18 Maxtor MXT1240 page 7-19 DEC DSP3105 or DSP3107L page 7-20 Seagate ST51080N page 7-21 Seagate ST31230N page 7-22 Seagate ST32151N page 7-23 Seagate ST34573N page 7-24 Note: The disk drive illustrations show setti
Installing the disk drives and tape drive 7-7 Disk installation (unshadowed systems) Step Action 5 Follow the procedure for setting the SCSI ID for an unshadowed disk to verify that the SCSI ID on the drive is set to 0. 6 Verify that there is no terminator attached to the disk. Refer to the disk drive illustrations for terminator locations for each type of disk drive. 7 Verify that all other settings (for example, parity and motor start) are correctly set.
7-8 Installing the disk drives and tape drive Disk drives in a shadowed system Disk drives in a shadowed system The following table and illustration show the slot locations of disk drives in a shadowed system.
Installing the disk drives and tape drive 7-9 Disk drives in a shadowed system Location of disk drives in a shadowed system Meridian Mail Module CE Power Sup 0 CE Power VP/ GP Sup 1 2 Node X Node Y Node X/Y 3 4 5 6 MMP Util MMP 40 40 MSU1 MSU3 MSU5 MSU2 MSU4 Node Z 7 8 9 10 11 MMP VP/ 40 GP G100047 Standard 1.
7-10 Installing the disk drives and tape drive Disk installation (shadowed systems) Disk installation (shadowed systems) DANGER Risk of electrical shock Ensure that power to the module that you are working on is off before you install or remove disk drives. CAUTION Risk of equipment damage Use extreme care and wear a grounding strap when you install disk drives. Disk drives are susceptible to electrostatic damage and damage from rough or improper handling.
Installing the disk drives and tape drive 7-11 Disk installation (shadowed systems) Setting the SCSI ID for To set the SCSI ID for a primary disk, follow these steps. a primary disk Step Action 1 To find the header locations for the primary disk drive, use “Location of headers for SCSI settings” on page 7-6 to determine the figure to which you should refer. Note: To set the termination header, you must remove the disk drive carrier.
7-12 Installing the disk drives and tape drive Disk installation (shadowed systems) Installing disks in a shadowed system To install disks in a shadowed system, follow these steps. Step Action 1 Power off the module. 2 If the faceplate that covers the disk drive/tape drive area is in place, loosen the screw that holds it and slide the faceplate up and out. 3 Lay the disk drive on a flat stable surface, with the disk drive carrier facing up. (See page 7-13 for a description.
Installing the disk drives and tape drive 7-13 Disk drive diagrams Disk drive diagrams Introduction Disk drives are mounted on a steel disk drive carrier, which also holds the backplane connector and, for drive assemblies with power packs, the power pack. The following diagrams of the disk drives show the view from the disk drive carrier-side, and show the drives as if the carrier were transparent.
7-14 Installing the disk drives and tape drive Disk drive diagrams 300 Mbyte Maxtor LXT340SY disk drive connectors and jumper settings SCSI ID settings for J6 A2 A1 A0 DC power connector J1 SCSI I/O connector 0 0 0 0 1 1 1 1 A2 A1 A0 Pin 1 J6 J7 1 = IN 0 = OUT 0 0 1 1 0 0 1 1 0 1 0 1 0 1 0 1 For SCSI ID =0 =1 =2 =3 =4 =5 =6 =7 Settings for J6 A2 A1 A0 Motor start jumper Parity jumper Settings for J7 11 9 7 5 3 1 12 10 8 6 4 2 J4 (No jumpers) Single ended G101351 Standard 1.
Installing the disk drives and tape drive 7-15 Disk drive diagrams 300 Mbyte Seagate ST1480N disk drive connectors and jumper settings DC power connector SCSI I/O connector A0 A1 A2 J5 (under PCB) SCSI ID settings for J5 PCB A2 A1 A0 DC power connector For SCSI ID Pin 1 J6 (under PCB) 0 0 0 0 1 1 1 1 0 0 1 1 0 0 1 1 0 1 0 1 0 1 0 1 =0 =1 =2 =3 =4 =5 =6 =7 1 = IN 0 = OUT Settings for J6 Pin 1 SCSI I/O connector PCB Parity setting G101350 Standard 1.
7-16 Installing the disk drives and tape drive Disk drive diagrams 300 Mbyte Seagate ST3390N disk drive connectors and jumper settings SCSI ID settings for J5 PCB Pin 1 A2 A1 A0 For SCSI ID SCSI I/O connector 0 0 0 0 1 1 1 1 1 = IN 0 = OUT 0 0 1 1 0 0 1 1 0 1 0 1 0 1 0 1 DC power connector SCSI I/O connector =0 =1 =2 =3 =4 =5 =6 =7 Pin 1 Pin 1 J6 J5 Pin 1 J9 Terminator settings (J6) PCB 3 4 1 2 DC power connector Terminating resistors not installed Terminator settings (J9) 3 5 PCB 6
Installing the disk drives and tape drive 7-17 Disk drive diagrams 300 Mbyte Seagate ST5660N disk drive connectors and jumper settings SCSI I/O connector DC power connector A2 A1 A0 SCSI ID settings for Options J8 J5 (no jumpers) PCB side up 33 Pin 1 A0 A1 A2 19 17 15 2 34 Do not touch For SCSI ID: 1 = IN 0 = OUT 0= 0 0 0 2= 0 1 0 Settings for Options J8 33 19 1715 3 1 2 34 Pin 1 J8 Terminator jumper Remote start jumper Parity jumper G101348 Standard 1.
7-18 Installing the disk drives and tape drive Disk drive diagrams 1.0 Gbyte Seagate ST11200 disk drive connectors and jumper settings J1 SCSI I/O connector DC power connector Settings for J2 1 3 5 7 9 2 4 6 8 10 11 13 15 12 14 16 Pin 1 J5 Pin 1 Parity Jumper SCSI ID settings for J5 PCB Pin 1 A2 A1 A0 J2 For SCSI ID SCSI I/O connector 0 0 0 =0 0 1 0 =2 1 = IN 0 = OUT Settings for J6 PCB PCB Anode RES A0 A1 A2 Pin 1 J6 Pin 1 Cathode G101347 Standard 1.
Installing the disk drives and tape drive 7-19 Disk drive diagrams 1.
7-20 Installing the disk drives and tape drive Disk drive diagrams 1.0 Gbyte DEC DSP3105/DSP3107L disk drive connectors and jumper settings DC power connector J1 SCSI I/O connector Termination header (no jumpers) SCSI ID settings for Option J3 2 1 20 19 For SCSI ID: 0= 1= 2= 3= 4= 5= 6= 7= PCB 000 001 010 011 100 101 1 1 0 1 = IN 1 1 1 0 = OUT Settings for Option J3 Spinup on power jumper 2 1 20 19 Option J3 Pin 1 PCB G101345 Standard 1.
Installing the disk drives and tape drive 7-21 Disk drive diagrams 1.0 Gbyte Seagate ST51080N disk drive connectors and jumper settings SCSI ID settings for Options J8 SCSI I/O connector DC power connector PCB side up 33 1 19 17 15 2 34 Do not touch For SCSI ID: Primary 0= 1= Secondary 2= 3= 4= 5= 6= 1 = IN 0 = OUT 7= 000 001 010 011 100 101 110 111 Settings for Options J8 33 19 1715 3 1 2 34 Pin 1 J8 Terminator jumper Remote start jumper Parity jumper G101344 Standard 1.
7-22 Installing the disk drives and tape drive Disk drive diagrams 1.2 Gbyte and 2.
Installing the disk drives and tape drive 7-23 Disk drive diagrams 2.1 Gbyte Seagate ST32151N disk drive connectors and jumper settings DC power connector J1 SCSI I/O connector Settings for J2 Pin 1 TP TP RES PD WP Parity Jumper ME DS TE Pin 1 J2 SCSI ID settings for J6 RES PCB For SCSI Reserved ID Pin 1 Pin 1 J6 PCB LED A0 A1A2 0 1 0 1 0 1 0 1 0 0 1 1 0 0 1 1 0 0 0 0 1 1 1 1 = 0 Primary =1 = 2 Secondary =3 =4 =5 =6 1 = IN =7 0 = OUT G101342 Standard 1.
7-24 Installing the disk drives and tape drive Disk drive diagrams 4.0 Gbyte Seagate ST34573N disk drive connectors and jumper settings (See photo on next page.) SCSI I/O connector J1 DC power connector Settings for J2 Pin 1 TP TP RES PD WP ME DS TE J2 J6 G101299 Standard 1.
Installing the disk drives and tape drive 7-25 Disk drive diagrams Standard 1.
7-26 Installing the disk drives and tape drive Overview of tape drives Overview of tape drives Introduction The system requires a tape drive to read information from the Install/data tape cartridge for the installation or upgrade of system software. You may also use the tape drive to back up system and voice data. Two tape drives are supported for Release 13 of the Modular Option EC system, as listed in the following table. Tape drive PEC code Storage capacity Tandberg TDC4220 NT6P05BA 2.
Installing the disk drives and tape drive 7-27 Tandberg tape drive Tandberg tape drive Introduction All new Modular Option EC systems ship with the Tandberg TDC4220 tape drive. This tape drive has a maximum storage capacity of 2.5 Gbytes. The Tandberg tape drive is compatible with all existing Meridian Mail tapes. Note: You do not require an upgrade to the Tandberg drive for conversion from an earlier release of Meridian Mail to Release 13, as the existing Archive (Viper) tape drive is fully compatible.
7-28 Installing the disk drives and tape drive Archive tape drive Archive tape drive Introduction The existing Archive tape drive has a storage capacity of 250 Mbytes. An LED indicates whether the drive is working. To determine if the tape drive is actually working, you must listen for the distinctive whirring noise. Inserting and removing tapes To insert a tape, gently push the tape into the drive and slide it slightly to the left.
Installing the disk drives and tape drive 7-29 Archive tape drive Both the Tandberg and the Archive tape drives can read but not write to the old QIC-24 format tapes. The Archive drive can also read Tandberg backup tapes on 150 Mbyte or 250 Mbyte cartridges. CAUTION Risk of data errors If you use the DC6250 media, do not revert back to the DC6150 media, as this can cause data errors when reading from the tape. Standard 1.
7-30 Installing the disk drives and tape drive Tape drive location Tape drive location The illustration below shows the slot location of the tape drives in a Modular Option EC system. You always install the tape drive in module MM0 in the slot labeled MSU1 (mass storage unit).
Installing the disk drives and tape drive 7-31 Tape drive installation Tape drive installation Introduction The installation of tape drives involves the following two procedures: 1. setting the SCSI ID of the tape drive (see below) 2. the actual installation of the tape drive (see “Installing the tape drive” on page 7-32) CAUTION Risk of equipment damage Use extreme care and wear a grounding strap when you install the tape drive.
7-32 Installing the disk drives and tape drive Tape drive installation Step Action 4 Installing the tape drive Verify the other jumpers. For Archive tape drives, refer to “Archive tape drive connectors and jumper settings” on page 7-33; for Tandberg tape drives, refer to “Tandberg tape drive connectors and jumper settings (rear view)” on page 7-34, and “Tandberg tape drive connectors (front view)” on page 7-33, for jumper information. To install the tape drive, follow these steps.
Installing the disk drives and tape drive 7-33 Tape drive installation Archive tape drive connectors and jumper settings Power connector Pin 1 Terminating resistors removed Buffer disconnect Size (16K) Operation mode PWA SCSI ID =1 Jumper ID 2 block PWA Pin 1 SCSI connector ID 1 ID 0 G100025 Tandberg tape drive connectors (front view) Service port/ Test connector J3 Power connector Termination resistor networks RP1-3 SCSI interface connector J1 Test connector SCSI connector G100022 Stand
7-34 Installing the disk drives and tape drive Tape drive installation Tandberg tape drive connectors and jumper settings (rear view) Terminating resistors removed Tpwr SCSI ID= 1 Select 0 1 2 Parity In Out Test G100016 Standard 1.
Chapter 8 Configuring the backplane and inspecting the printed circuit packs In this chapter Overview of configuring the backplane 8-2 Backplane switch settings 8-3 Setting the backplane switches in an unshadowed system 8-5 Setting the backplane switches in a shadowed system 8-6 Shroud terminators and jumpers 8-8 Printed circuit packs (PCPs) 8-10 Removing, checking, and installing PCPs 8-11 Location of Enhanced MMP40 cards 8-13 Location of utility cards 8-15 Location of VP cards 8-16
8-2 Configuring the backplane and inspecting the printed circuit packs Overview of configuring the backplane Overview of configuring the backplane Introduction Configuration of the backplane consists of the following tasks for each module: • • • Standard 1.0 Set the backplane switches. Install or remove the address shroud jumper. Install or remove the EVB shroud terminator.
Configuring the backplane and inspecting the printed circuit packs 8-3 Backplane switch settings Backplane switch settings Introduction Standard 1.0 The system ships with the backplane switches set for the configuration selected by the customer. However, you should verify the backplane switch settings. Backplane switch locations are shown in “Location of backplane switches, shrouds, and terminators” on page 8-4.
8-4 Configuring the backplane and inspecting the printed circuit packs Backplane switch settings Location of backplane switches, shrouds, and terminators Shroud S7 EVB terminator NT6P0106 Locator marks Alarm/Modem connector Shrouds S4 & S5 J11 S7 S5 1 SW2 CSL J3 SW4 0 S4 1 0 SW1 I/O SW3 R0 Address shroud jumper NT6P0104 SW5 Locator marks Backplane switches J5 J4 R1 I/O LP LP Note: S7 is visible when the backplane is viewed at a slight angle.
Configuring the backplane and inspecting the printed circuit packs 8-5 Setting the backplane switches in an unshadowed system Setting the backplane switches in an unshadowed system Setting the backplane switches (unshadowed system) To set the backplane switches in an unshadowed system, follow these steps. Step Action 1 To access the backplane, remove the I/O cover by turning each of the four securing screws approximately one half turn.
8-6 Configuring the backplane and inspecting the printed circuit packs Setting the backplane switches in a shadowed system Setting the backplane switches in a shadowed system Setting the backplane switches (shadowed system) To set the backplane switches in a shadowed system, follow these steps. Step Action 1 To access the backplane, remove the I/O cover by turning each of the four securing screws approximately one half turn.
Configuring the backplane and inspecting the printed circuit packs 8-7 Setting the backplane switches in a shadowed system Note: Whenever reference is made to the “last module in the system,” it means the module in which the highest node resides. For example, in a 5-node shadowed system, the last module is MM2. Standard 1.
8-8 Configuring the backplane and inspecting the printed circuit packs Shroud terminators and jumpers Shroud terminators and jumpers The system ships with the shroud terminators and jumpers needed for the configuration as selected by the customer. However, verify the terminator and jumper locations as described below. Terminator and jumper locations are shown in “Location of backplane switches, shrouds, and terminators” on page 8-4.
Configuring the backplane and inspecting the printed circuit packs 8-9 Shroud terminators and jumpers shadowed system has the address shroud jumper in both MM0 and MM1 because they each contain two nodes. S7 EVB terminator You need to terminate the EVB on the last module of a chain of modules. This requires a terminator across the 1 and 0 positions of shroud S7. See “Location of backplane switches, shrouds, and terminators” on page 8-4. Locator lines to the right of shroud S7 mark its location.
8-10 Configuring the backplane and inspecting the printed circuit packs Printed circuit packs (PCPs) Printed circuit packs (PCPs) Introduction The Meridian Mail Modular Option EC uses the following PCPs: • • • Enhanced MMP40 card utility card voice processor cards (VP4 and VP8) PCPs ship in their modules. The following sections help you to replace PCPs that you have removed for any reason, and give you a complete reference of PCP locations.
Configuring the backplane and inspecting the printed circuit packs 8-11 Removing, checking, and installing PCPs Removing, checking, and installing PCPs Printed circuit packs (PCPs) are preinstalled in the system before delivery. However, you may want to remove the cards to check the switch settings on the utility card and verify that no parts are loose or bent. Introduction CAUTION Risk of equipment damage Use extreme care and wear a grounding strap when you handle the PCPs.
8-12 Configuring the backplane and inspecting the printed circuit packs Removing, checking, and installing PCPs Step Action 3 Check that the switch settings on each utility card are correct. a. For HVS only, set all positions of the onboard switch to On. If you have Hospitality Voice Services (HVS), this allows software control of the connection between Meridian Mail and HVS while the faceplate switch is on. If you do not have HVS, the onboard switch has no effect. b. Set the faceplate switch to NORM.
Configuring the backplane and inspecting the printed circuit packs 8-13 Location of Enhanced MMP40 cards Location of Enhanced MMP40 cards The slot location of the Enhanced MMP40 CPU card in a node depends on the number of nodes in the module. See the tables and the illustrations that follow. Introduction Location of Enhanced MMP40 cards in an unshadowed system IF the unshadowed system has THEN Enhanced MMP40 cards are located in 1 node slot 6 of MM0. 2 nodes slots 6 and 7 of MM0.
8-14 Configuring the backplane and inspecting the printed circuit packs Location of Enhanced MMP40 cards Location of MMP40/ Enhanced MMP40 cards Meridian Mail Module CE Power Sup 0 CE Power VP/ GP Sup 1 2 Node X Node Y Node X/Y 3 4 5 6 MMP Util MMP 40 40 MSU1 MSU3 MSU5 MSU2 MSU4 Node Z 7 8 9 Note: An Enhanced MMP40 card goes into slot 4 in node 3 of an unshadowed system only. Otherwise, slots 6 and 7 house the MMP40 card in any given module, as shown. Standard 1.
Configuring the backplane and inspecting the printed circuit packs 8-15 Location of utility cards Location of utility cards There is always a utility card in slot 5 of module MM0. See the following illustration. If there is a second utility card, it is located in slot 5 of the last module (that is, in module MM1 for a 2-module system, or in module MM2 for a 3-module system).
8-16 Configuring the backplane and inspecting the printed circuit packs Location of VP cards Location of VP cards The slot locations of VP cards in a module depend on the number of nodes in the module and the number of ports in the system. The CPU card used also determines the maximum number of ports allowed per node. The Enhanced MMP40 card supports up to 96 voice ports. See the following tables. Introduction Note: In a 3-, 4-, or 5-node system, none of the VP cards belong to node 1.
Configuring the backplane and inspecting the printed circuit packs 8-17 Location of VP cards Location of VP cards in a shadowed Enhanced MMP40 system Number of nodes Maximum number of ports Install VPs in slots In module 1 24 0 to 3 MM0 2 24 0 to 3 MM0 24 8 to 11 MM0 3 24 8 to 11 MM0 24 0 to 3 MM1 24 8 to 11 MM0 24 0 to 3 MM1 24 8 to 11 MM1 24 8 to 11 MM0 24 0 to 3 MM1 24 8 to 11 MM1 24 0 to 3 MM2 4 5 Location of VP cards Meridian Mail Module CE Power Sup
8-18 Configuring the backplane and inspecting the printed circuit packs Location of VP cards Note: Fill up the voice card slots: start from the left in a given node, and begin with any VP8 cards designated for that node. For example, a configuration of VP8, VP8, VP4, VP4 is acceptable. A configuration of VP8, VP4, VP8 is not recommended due to potential software configuration problems if you later want to expand the number of ports on the node. Also, you cannot skip a voice card slot.
Chapter 9 Installing intramodule and intermodule cabling In this chapter Overview 9-2 Extraction tool 9-4 Installing cables from backplane to I/O panel 9-8 Installing RS-232 cables 9-9 Intermodule bus cable connection 9-11
9-2 Installing intramodule and intermodule cabling Overview Overview The following section shows how to route the intramodule and intermodule cabling. You install all cable connections from the rear of the cabinet inside the I/O cover. Introduction Refer to the following table for a list of cables that are attached to the backplane.
Installing intramodule and intermodule cabling 9-3 Overview • • “Installing EVB cabling—three modules, one utility card” on page 9-14 “Installing EVB cabling—three modules, two utility cards” on page 9-15 Before you proceed with EVB cabling, make sure you follow the procedure for the number of modules and utility cards on the system. Refer to “Summary of cabling from backplane to I/O panel and other modules” on page 9-6.
9-4 Installing intramodule and intermodule cabling Extraction tool Extraction tool Introduction Follow the steps on the next page when you remove cables from the backplane shrouds to avoid bending or breaking pins. Do not insert the extraction tool unless the cable connector is locked into the shroud. Do not force the extraction tool deeper than the depth on the cable connector.
Installing intramodule and intermodule cabling 9-5 Extraction tool Step Action 1 Grasp the cable connector by the strain relief tab. 2 Center the longer flat edge on the angled end of the tool between the cable connector and the wall of the shroud on the right side of the cable connector. Angle this end between the cable connector and the wall of the shroud. G100056 Note: If the straight end of the tool is notched, use that end if you can access the connector straight-on.
9-6 Installing intramodule and intermodule cabling Extraction tool Summary of cabling from backplane to I/O panel and other modules Figure reference Cable a NT code Cable Routing summary NT6P0114 or NT6P0123 I/O to backplane 5-port RS-232: From shroud S5, I/O position, to the 5-RS-232 connector on the inside of the right I/O panel Note: The 5-port RS-232 cable NT6P0109 connects to the 5-RS-232 connector on the outside of the right I/O panel.
Installing intramodule and intermodule cabling 9-7 Extraction tool Backplane to I/O panel and next module cabling J11 (e) to next module S7 1 S5 (e) SW2 SW4 S4 1 CSL J3 0 0 I/O SW1 SW3 SW5 (b) J5 I/O J4 LP (a) R0 R1 LP (a) GSP10 GSP2 GSP3 ALM/MDM 4-RS-232 5-RS-232 GSP11 LP1 Left I/O panel Right I/O panel CSL LP0 G100065 Standard 1.
9-8 Installing intramodule and intermodule cabling Installing cables from backplane to I/O panel Installing cables from backplane to I/O panel Introduction The following procedures describe how to connect the 5-port and 4-port RS-232 cables and how to connect the alarm/modem cable from the backplane to the I/O panel. CAUTION Risk of equipment damage I/O-to-backplane cables NT6P0123 and NT6P0114 have high-density connectors at the backplane end.
Installing intramodule and intermodule cabling 9-9 Installing RS-232 cables Installing RS-232 cables Introduction You need two I/O-to-backplane cables (NT6P0123 or NT6P0114), one 5-port fanout cable (NT6P0109), and one 4-port fanout cable (NT6P0110) for each module, except for the last module in a 5-node shadowed system that does not use the 4-port cable. Refer to “Intermodule cabling for a two-module system” on page 9-13.
9-10 Installing intramodule and intermodule cabling Installing RS-232 cables Step Action Standard 1.0 1 Connect one end of the cable to the J11 connector on the backplane. 2 Connect the other end of the cable to the ALM/MDM connector on the inside of the right I/O panel.
Installing intramodule and intermodule cabling 9-11 Intermodule bus cable connection Intermodule bus cable connection Installing the external voice bus cable The EVB cable (NT6P0111/8/9 or NT6P0124/5/6) connects one module to another. The EVB cable does not come preinstalled with the system. The exact cabling depends on the number of modules and utility cards in the system and the relative location of one module to another.
9-12 Installing intramodule and intermodule cabling Intermodule bus cable connection card. In this case, the utility card on the last module acts as a terminator. See the appropriate procedure for details. CAUTION Risk of equipment damage External voice cables NT6P0111/8/9 and NT6P0124/5/6 have high-density connectors. You must install these connectors very carefully to avoid damage to the pins. Line up the connector at right angles to the backplane, and press gently until you hear a click.
Installing intramodule and intermodule cabling 9-13 Intermodule bus cable connection To install EVB cabling for two modules and two utility cards, follow these steps. Step Action 1 If there is an EVB terminator in positions 1 and 0 of shroud S7 of module MM1, remove it, label it as EVB terminator, and store it safely. 2 Connect one end of an EVB cable from position 1 on shroud S7 of module MM0 to position 1 on shroud S7 of module MM1.
9-14 Installing intramodule and intermodule cabling Intermodule bus cable connection Installing EVB cabling—three modules, one utility card The following procedure applies to connecting modules in which there is only one utility card (NT6P03AA). Note: This is an unusual configuration. Normally, a 5-node system uses more than 48 ports, and needs three or four network loops and two utility cards.
Installing intramodule and intermodule cabling 9-15 Intermodule bus cable connection Intermodule cabling for a three-module system External voice bus cabling Meridian Mail 3-module system A. One utility card (module MM0 only) S7 Terminator Module MM2 S5 1 0 I/O B.
9-16 Installing intramodule and intermodule cabling Intermodule bus cable connection You need two pairs of EVB cables (NT6P0111/8/9 or NT6P0124/5/6, depending on which length you require). See “Intermodule cabling for a three-module system” on page 9-15, diagram B). Step Action Installing EVB cables between columns If there is an EVB terminator in positions 1 and 0 of shroud S7 of module MM1 or module MM2, remove it. Label it as EVB terminator, and store it safely.
Chapter 10 Installing, cabling, and configuring peripheral devices In this chapter Overview 10-2 Installation overview 10-3 Installing the primary administration terminal and multiple 10-6 user administration terminals (MATs) Installing and configuring the Digital printers 10-9 LA30N 10-14 Companion printer Installing and configuring the HP Thinkjet printer 10-18 Installing and configuring local modems 10-21 Installing and configuring remote modems 10-22 Installing and configuring the Guest
10-2 Installing, cabling, and configuring peripheral devices Overview Overview Introduction to peripheral devices Peripheral devices for Meridian Mail include the following: • • • • • • administration terminal and printer additional terminals for user administration, if required A/B switchbox and local modem (for remote support) Note: To get full support from Nortel Networks, you must install an A/B switchbox and local modem, and connect the modem to a phone line.
Installing, cabling, and configuring peripheral devices 10-3 Installation overview Installation overview Introduction The cabling described here uses the rear I/O panels and the 4- and 5-port RS-232 fanout cables described in Chapter 9, “Installing intramodule and intermodule cabling.” Alternative cabling that uses the main distribution frame (MDF) is described later in this chapter. Installation sequence The installation of the peripheral devices is described in the following sequence: Standard 1.
10-4 Installing, cabling, and configuring peripheral devices Installation overview Installing the A/B switchbox You need the A/B switchbox to permit remote support by Nortel Networks. See “A/B switchbox for remote administration and maintenance” on page 10-5. To install the A/B switchbox, follow these steps. Step Action 1 Place the A/B switchbox in a suitable location within 4.5 m (15 ft.) of Meridian Mail.
Installing, cabling, and configuring peripheral devices 10-5 Installation overview A/B switchbox for remote administration and maintenance 5-port cable NT6P0109 SLT6-PB NTND91AA/AB NTND82AA/AB A/B box C SLT5-P3 SLT5-P2 B A NTND91AA/AB Administration terminal Printer Local Modem SLT5-P1 SLT5-P0 Meridian Mail prime node module Remote Modem Remote maintenance terminal and printer G100055 Standard 1.
10-6 Installing, cabling, and configuring peripheral devices Installing the primary administration terminal and multiple user administration terminals Installing the primary administration terminal and multiple user administration terminals Introduction Use the following procedure to install the primary administration terminal. Follow “Installing a MAT” on page 10-7 to install the multiple user administration terminals (MATs).
Installing, cabling, and configuring peripheral devices 10-7 Installing the primary administration terminal and multiple user administration terminals Step Action Installing a MAT 6 Plug the terminal power cord into an AC receptacle. 7 Power on the terminal. 8 Configure the terminal as described in Appendix A, “Terminal configuration,” for your type of terminal. Up to three MATs connect to connectors on a 4- or 5-port RS-232 fanout cable. Only one MAT is allowed on any node.
10-8 Installing, cabling, and configuring peripheral devices Installing the primary administration terminal and multiple user administration terminals Step Action 5 Plug the terminal power cord into an AC receptacle. 6 Power on the terminal. 7 Configure the terminal as described in Appendix A, “Terminal configuration,” for your type of terminal. Note: You should have configured a port at software installation time for each MAT.
Installing, cabling, and configuring peripheral devices 10-9 Installing and configuring the Digital printers Installing and configuring the Digital printers Meridian Mail supports the following two Digital printers: Introduction • LA75 Plus Companion • LA30N Companion Install the LA75 Plus Companion or LA30N Companion printer as described below.
10-10 Installing, cabling, and configuring peripheral devices Installing and configuring the Digital printers Step Action Standard 1.0 5 Plug the printer power cord into an AC receptacle. 6 Leave the printer powered off to start configuration. 7 Configure the printer as described in “Configuring the LA75 Plus Companion printer” on page 10-12 if you are using the LA75 Plus Companion, or “Configuring the LA30N Companion printer” on page 10-14 if you are using the LA30N Companion printer.
Installing, cabling, and configuring peripheral devices 10-11 Installing and configuring the Digital printers LA75 Plus Companion and LA30N Companion printer connections to administration terminals VT520 Terminal Comm 3 (Serial printer) LA75 or LA30 N BC16E-10 VT420 or VT320 Terminal LA75 or LA30 N BC16E-10 HP700/22 or VT220 Terminal H8575-A adapter DATACOMM PRINTER LA75 or LA30 N A0369499 Ampex NT220 Terminal Primary Auxiliary INMAC 328 adapter BC16E-10 H8575-A adapter LA75 or LA30 N NTND
10-12 Installing, cabling, and configuring peripheral devices Installing and configuring the Digital printers Configuring the LA75 Plus Companion printer Note: The default baud rate for the LA75 is 4800 bps. To configure the LA75 Plus Companion printer, follow these steps. Step Action 1 Ensure that the printer is turned off. 2 Press and hold the Set-up button on the front control panel of the printer and, at the same time, power on the printer.
Installing, cabling, and configuring peripheral devices 10-13 Installing and configuring the Digital printers 6 Repeat step 5 until the value that you want for this feature is printed. Press the down arrow key to move on to the next feature. 7 Repeat steps 5 and 6 until you have selected the required values for all of the features. 8 Press the Set-up button on the front of the printer to save the settings.
10-14 Installing, cabling, and configuring peripheral devices LA30N Companion printer LA30N Companion printer Introduction The LA30N Companion printer ships with default settings that are ready to be used with terminals configured according to Appendix A, “Terminal configuration.” These settings are stored in MACRO 1. Verify that your printer is set to use MACRO 1 settings. Use the following steps to configure the LA30N Companion printer if the factory defaults have been changed.
Installing, cabling, and configuring peripheral devices 10-15 LA30N Companion printer Step Action 5 Remove the acoustic cover to see the printed text. When the printer enters set-up mode, it prints a header menu, help menu, and menu, and the M1 and M2 indicators flash alternately.
10-16 Installing, cabling, and configuring peripheral devices LA30N Companion printer LA30N printer default settings Print feature Factory setting Protocol Port dependent Protocol serial DEC Port parallel EPSON Font Draft Horizontal pitch 10 cpi Vertical pitch 6 Ipi Form length 27.94 cm [11 in.
Installing, cabling, and configuring peripheral devices 10-17 LA30N Companion printer Print feature Factory setting IBM set 1 or 2 IBM set 1 IBM double height No IBM AGM No Epson mode Epson national character set USA * When you change the Macro selection and the new Top-of-Form value is different from the former, paper automatically feeds to the next page, using the new Top-of-Form value.
10-18 Installing, cabling, and configuring peripheral devices Installing and configuring the HP Thinkjet printer Installing and configuring the HP Thinkjet printer Installing the HP Thinkjet printer To install the HP Thinkjet printer, follow these steps. Step Action Standard 1.0 1 Place the printer near the administration terminal. 2 Connect the power cord to the printer. 3 Connect one end of the appropriate cable to the back of the printer.
Installing, cabling, and configuring peripheral devices 10-19 Installing and configuring the HP Thinkjet printer HP Thinkjet printer connections to administration terminals VT520 terminal ThinkJet BC16E-10 VT420 or VT320 terminal ThinkJet A0376171 HP700/22 or VT220 terminal DATACOMM PRINTER ThinkJet A0369499 Ampex NT220 terminal Primary Auxiliary ThinkJet INMAC 328 adapter NTND82AA/AB HP700/32 terminal ThinkJet A0376171 g101075 Standard 1.
10-20 Installing, cabling, and configuring peripheral devices Installing and configuring the HP Thinkjet printer HP Thinkjet printer switch locations 1 0 RS-232 Interface 1 0 1 2 3 4 5 6 MODE 7 8 1 2 3 4 5 RS-232C G100079 HP Thinkjet printer mode switch settings Switch Position Function 1 DOWN CR definition 2 UP LF definition 3 DOWN Perforation skip mode 4 DOWN Page length 5 UP Control sequence mode 6 UP Character set 7 UP Character set, for IBM 8-character set 8 DOWN
Installing, cabling, and configuring peripheral devices 10-21 Installing and configuring local modems Installing and configuring local modems The following table lists the modem models that are supported in Meridian Mail Release 13 for local use, and the baud rate at which they can operate. Introduction Supported modems Local modem 2400 bps 9600 bps U.S. Robotics Sportster 14.
10-22 Installing, cabling, and configuring peripheral devices Installing and configuring remote modems Installing and configuring remote modems The following table lists the modem models that are supported in Meridian Mail Release 13 for use as remote-access modems, and the baud rate at which they can operate. Introduction Supported modems Remote-access modem 2400 bps Installing the remote terminal and modem 9600 bps U.S. Robotics Sportster 14.
Installing, cabling, and configuring peripheral devices 10-23 Installing and configuring remote modems Step Action Standard 1.0 7 Configure the terminal as described in Appendix A, “Terminal configuration,” for your terminal. 8 If you did not already configure the modem, do so now. Refer to Appendix B, “Modem configurations,” for configuration procedures for your modem type. 9 Connect the modem to the phone line used to dial in for remote administration.
10-24 Installing, cabling, and configuring peripheral devices Installing and configuring the Guest Administration Console Installing and configuring the Guest Administration Console Introduction Use the following steps to install and configure the Guest Administration Console (GAC). Note 1: You must have the Hospitality feature installed. Note 2: You can connect up to two GACs to node 1. You can connect only one GAC to any other node. The maximum number of GACs allowed for an entire system is four.
Installing, cabling, and configuring peripheral devices 10-25 Installing and configuring the Guest Administration Console Step Action 3 Connect one end of a straight-through RS-232 cable to the printer port of the GAC. 4 Connect the other end to the “Comm” port on the display-only console. 5 Configure the terminal as described in Appendix A, “Terminal configuration.” Note: You should have configured a port at software installation time for each GAC.
10-26 Installing, cabling, and configuring peripheral devices Installing and configuring the Guest Administration Console Installing a networking To install a networking modem, follow these steps. modem Step Action 1 Connect one end of a null modem cable to a connector labeled SLT5-Px on the 5-port fanout cable connected to the Meridian Mail right I/O panel. This connector, x, must correspond to a port that has been configured for a networking modem.
Installing, cabling, and configuring peripheral devices 10-27 Bix block cabling for peripheral devices Bix block cabling for peripheral devices Introduction The following section outlines the Bix block designations and cabling for the peripheral devices. You can cable peripherals through the main distribution frame (MDF) as an alternative to using the 4- and 5-port fanout cables for any module; this is the normal method of cabling the alarm connections from module MM0.
10-28 Installing, cabling, and configuring peripheral devices Bix block cabling for peripheral devices ALM/MDM and 4- and 5-port RS-232 Bix block tip, ring, pin, and pair colors Bix Label P0736930 Bix Label P0736931 Pair Pin Pair Color Alarm & modem 4-port RS-232 5-port RS-232 1T 26 W-BL T MDM RXD Slot 4 RXD Slot 5 1R 1 BL-W R MDM GRD, Port B GRD, Port 0 2T 27 W-O FRM CTS Slot 4 CTS Slot 5 2R 2 O-W GRD TXD, Port B TXD, Port 0 3T 28 W-G NC Minor DSR Slot 4 DSR Slot 5
Installing, cabling, and configuring peripheral devices 10-29 Bix block cabling for peripheral devices Bix Label P0736930 Bix Label P0736931 Pair Pin Pair Color Alarm & modem 4-port RS-232 5-port RS-232 14T 39 BK-BR Spare DCD Slot 4 DCD Slot 5 14R 14 BR-BK Spare DTR, Port A DTR, Port 1 15T 40 BK-S Spare RXC Slot 4 RXC Slot 5 15R 15 S-BK Spare TXC, Port A TXC, Port 1 16T 41 Y-BL Spare RXD Slot 7 RXD Slot 5 16R 16 BL-Y Spare GRD, Port A GRD, Port 3 17T 42 Y-O
10-30 Installing, cabling, and configuring peripheral devices Bix block cabling for peripheral devices Connecting the alarm to the main distribution frame Right I/O panel Backplane to I/O cable ALM/MDM connector NEA25B 25-pair cable Meridian Mail prime node module Bix block C N N M C O Alarm cable Note: This example shows an alarm connected to normally open contacts (NO and CM). Another type of alarm may need to be connected to normally closed contacts (NC and CM).
Installing, cabling, and configuring peripheral devices 10-31 Bix block cabling for peripheral devices Ports for peripheral devices in an unshadowed system AML (a) MDM & ALM (c ) X MDF Node 1 MSDL or ESDI Null modem cable (g) QPC414 network card (b) Network loop interfaces 5-port RS-232 (d) Z Node 2 Y Node 3 Meridian Mail module MMO EVB (f) (f) EVB SLT4-PA SLT7-PA SLT4-PB SLT7-PB* 4-port RS-232 (e) X Node 4 SLT6-PB* SLT5-P0 SLT5-P1 SLT5-P2 SLT5-P3 5-port RS-232 (d) Z Node 5 Meridian M
10-32 Installing, cabling, and configuring peripheral devices Bix block cabling for peripheral devices Ports for peripheral devices in an unshadowed system Dataport designation in Connector software installation Hardware administration modify node screen Node 1,Card 7,Port 2 Module Cable Card slot MM0 CSL 6 Enhanced MMP40 CSL Node 1,SBC* Card, Port 2 5-port 6 Enhanced MMP40 SLT6 PB Node 1, SBC* Card, Port 1 Node 1, Card 7, Port 1 5 Util SLT5 P0 Node 1,UTIL Card, Port 1 Node 1, Card 6, Por
Installing, cabling, and configuring peripheral devices 10-33 Bix block cabling for peripheral devices Ports for peripheral devices in a shadowed system AML (a) MDM & ALM (c ) X MDF Node 1 MSDL or ESDI Null modem cable (g) QPC414 network card (b) Network loop interfaces 5-port RS-232 (d) Z Node 2 Meridian Mail module MMO EVB (f) (f) EVB SLT4-PA SLT7-PA SLT4-PB SLT7-PB* 4-port RS-232 (e) X Meridian Mail module MM1 SLT6-PB* SLT5-P0 SLT5-P1 SLT5-P2 SLT5-P3 5-port RS-232 (d) Node 3 SLT6-PB
10-34 Installing, cabling, and configuring peripheral devices Bix block cabling for peripheral devices Ports for peripheral devices in a shadowed system Module MM0 Cable CSL 5-port 4-port MM1 5-port 4-port Card slot 6 Enhanced MMP40 6 Enhanced MMP40 5 Util 7 (Z0) Enhanced MMP40 4 Enhanced MMP40 6 Enhanced 5 Util ports configured only if a UTIL card is installed 7 (Z0) Enhanced MMP40 MM2 5-port 6 Enhanced MMP40 5 Util ports configured only if a UTIL card is installed Connector CSL Dataport de
Chapter 11 Installing the Meridian Mail to PBX interface In this chapter Overview 11-2 Establishing the network loop connection between Meridian Mail and the Meridian 1 11-3 Installing the network loop 11-5 Establishing the AML connection between Meridian Mail and the Meridian 1 11-11 Installing the multipurpose serial data link card 11-17 Installing the enhanced serial data interface card 11-20 Installing the AML cabling 11-24
11-2 Installing the Meridian Mail to PBX interface Overview Overview Introduction The procedures described in this chapter show you how to install the two hardware interfaces that link Meridian Mail to the PBX. The two interfaces required between Meridian Mail and the Meridian 1 are • • a network loop for every 24 channels from Meridian Mail to the Meridian 1.
Installing the Meridian Mail to PBX interface 11-3 Establishing the network loop connection between Meridian Mail and the Meridian 1 Establishing the network loop connection between Meridian Mail and the Meridian 1 You can use Meridian Mail with any dedicated Meridian 1 network loop with TNs available for Meridian Mail usage. Each Meridian Mail port requires a TN. The VP4 or VP8 cards on the system can accommodate four and eight TNs respectively.
11-4 Installing the Meridian Mail to PBX interface Establishing the network loop connection between Meridian Mail and the Meridian 1 Illustration reference NT code Cable Routing information Network loop cabling between Meridian Mail and Meridian 1, cable c NT8D73AD (3 m or 10 ft.) NT8D73AF (3.7 m or 12 ft.) NT8D73AL (6.2 m or 20 ft.) NT8D73AS (9 m or 30 ft.
Installing the Meridian Mail to PBX interface 11-5 Installing the network loop Installing the network loop Introduction “Installing the network loop hardware” on page 11-7 describes how to install the network loop. CAUTION Risk of equipment damage Wear a wrist strap connected either to the metal frame of the equipment or to the wrist strap frame connector while you install this equipment. Before you continue, make sure you have available all the hardware that is listed below.
11-6 Installing the Meridian Mail to PBX interface Installing the network loop Network loop cabling between Meridian Mail and Meridian 1 I/O Panel QPC414 I/O to network cable NT8D86AD (a) QCAD124 Network loop cable (unshielded) (A0296329-32) Network Meridian 1 Direct routing Loop 0 Right I/O Panel Alternative, indirect routing (See Note 1 below) Shielded net loop cable NT8D73 (A0359306/ A0359532/3/4) (b) NT5K1110 or NT6P0122 J4 Net loop to I/O Meridian Mail prime node module optional routing th
Installing the Meridian Mail to PBX interface 11-7 Installing the network loop Installing the network loop hardware To install the network loop hardware, follow these steps. Step Action 1 Select an available slot in the Meridian 1 to install the network card (QPC414). See Circuit Card Installation (NTP 553-3001-211). QPC414 network loop card Enb Dis LED LED J1 J2 Note: If the system has more than 48 channels, you need to install a second network card. G100186 2 Standard 1.
11-8 Installing the Meridian Mail to PBX interface Installing the network loop Step Action 3 With the enable/disable switch set to disable, install the QPC414. There are no other switches to set on this card. If you are unfamiliar with how to install circuit cards, refer to Circuit Card Installation (NTP 553-3001-211). Once installed, both LEDs on the card light. Note: There are two options for Network loop cabling—direct or indirect—by way of the I/O panel.
Installing the Meridian Mail to PBX interface 11-9 Installing the network loop Step Action 2 If you have more than one network loop cable, connect the cables to Meridian Mail as outlined in the following steps: a. Connect the first network loop cable to J4 of the first module. b. Connect the second network loop cable to J5 of the first module. c. If the system has more than 48 channels, you need a third network loop cable and a second utility card.
11-10 Installing the Meridian Mail to PBX interface Installing the network loop Step Action 4 If you have more than one network loop cable, connect the cables as outlined in the following steps: a. Connect the first network loop cable to J4 of the first module. b. Connect the second network loop cable to J5 of the first module. c. If the system has more than 48 channels, you need an additional network loop cable and a second utility card.
Installing the Meridian Mail to PBX interface 11-11 Establishing the AML connection between Meridian Mail and the Meridian 1 Establishing the AML connection between Meridian Mail and the Meridian 1 Introduction When Meridian Mail handles a telephone call, it receives information about the call from the Meridian 1. That is, Meridian Mail must know the number that was dialed, whether the call was internal or external, and so on.
11-12 Installing the Meridian Mail to PBX interface Establishing the AML connection between Meridian Mail and the Meridian 1 (VSIDs).
Installing the Meridian Mail to PBX interface 11-13 Establishing the AML connection between Meridian Mail and the Meridian 1 core has access to these ports. Port 0 is for a modem, Port 1 is for a TTY. These ports are in addition to the system terminal. Note 5: When you print out an Option 81 configuration table in LD 22, these two ports are programmed as ADAN TTYs on card type CPSI and will not indicate a DNUM in their programming.
11-14 Installing the Meridian Mail to PBX interface Establishing the AML connection between Meridian Mail and the Meridian 1 I/O card type, DNUM, AML, VSID requirements Number of DNUMs to I/O card type program in Device (CTYP) CFN numbers used* Physical ports associated with the DNUMs** Device type and number associated with it Range of VSIDs assigned to card type SDI 1 DNUM 1 DNUM, 0–15 1 TTY 0–15 NA SD12 2 DNUMs 2 DNUMs—must be consecutive and start with an even number 2 TTY 0–15 NA SD1
Installing the Meridian Mail to PBX interface 11-15 Establishing the AML connection between Meridian Mail and the Meridian 1 Example of a configuration record showing DNUM, AML, and VSID numbers . A) ADAN TTY 3 (A) ADAN DCH 4 . CTYP CPSI CTYP DCHI .
11-16 Installing the Meridian Mail to PBX interface Establishing the AML connection between Meridian Mail and the Meridian 1 Notes: (A) There are six I/O devices programmed in this configuration record. (B) There are four device numbers (DNUMS) taken (0 & 1, 2 & 3, 4 & 5, 6 & 7). (C) The Meridian Mail data link is programmed as an ADAN AML. Its AML is 6 and its DNUM is 6. (D) From this configuration, the DNUMS available to assign to a new I/O card are 8 & 9, 10 &11, 12 & 13, and 14 &15.
Installing the Meridian Mail to PBX interface 11-17 Installing the multipurpose serial data link card Installing the multipurpose serial data link card The multipurpose serial data link (MSDL) card is a major improvement over previous I/O cards in that it has four physical port connections but requires only one device number (DNUM) from the system.
11-18 Installing the Meridian Mail to PBX interface Installing the multipurpose serial data link card Step Action 6 Set the switches on the MSDL card for the port you are going to use for the AML according to the settings shown in the following table. Port Switch Switch Port 0 S4 = OFF S8 = OFF Port 1 S3 = OFF S7 = OFF Port 2 S2 = OFF S6 = OFF Port 3 S1 = OFF S5 = OFF 7 Set the S9 and S10 switches on the MSDL to the DNUM that you chose in step 4.
Installing the Meridian Mail to PBX interface 11-19 Installing the multipurpose serial data link card MSDL switch locations and example of switch settings Card address select switches (TTY port/DNUM) LED Port 0 DCE ON DTE Port 1 ON S7 DTE Setting for an RS-422 DCE interface. ON S2 DCE Port 3 ON S6 DTE Setting for an RS-232 interface. DTE/DCE are software-configured. ON S1 S10 Setting for an RS-422 DTE interface. ON ON S9 S8 DTE S3 DCE Port 2 Ones Setting for an RS-232 interface.
11-20 Installing the Meridian Mail to PBX interface Installing the enhanced serial data interface card Installing the enhanced serial data interface card Introduction Each enhanced serial data interface (ESDI) card has two ports on the faceplate, J1 and J2, to which you can connect the AML cable. You assign each port a device number (DNUM), which you use to establish the software link with Meridian Mail. (This is explained in Chapter 12, “Configuring the Meridian 1.
Installing the Meridian Mail to PBX interface 11-21 Installing the enhanced serial data interface card To complete this procedure, you may need to refer to Circuit Card Installation (NTP 553-3001-211). Note: Meridian 1 cards are hot-pluggable. However, to remove or install a card, you must first disable the card. Installing the ESDI card To install the ESDI card, follow these steps. Step Action 1 Log on to the Meridian 1. 2 Load Overlay 22 and print out the configuration record.
11-22 Installing the Meridian Mail to PBX interface Installing the enhanced serial data interface card Step Action 7 Remove the banks of jumpers and position the ESDI card as shown in the following illustration.
Installing the Meridian Mail to PBX interface 11-23 Installing the enhanced serial data interface card Step Action 8 Set the device address switches on the ESDI card according to the following illustration. This is the DNUM that you will use in Overlay 17.
11-24 Installing the Meridian Mail to PBX interface Installing the AML cabling Installing the AML cabling Installing the AML See “AML cabling between Meridian Mail and Meridian 1” on cable (indirect routing) page 11-25. To install the AML cable for indirect routing, follow these steps. Step Action 1 Connect the AML cable as described in either step a (for an MSDL card) or step b (for an ESDI card). a.
Installing the Meridian Mail to PBX interface 11-25 Installing the AML cabling Step Action 2 Connect the MSDL or ESDI cables from the card to Meridian Mail as described below. a. MSDL card: Connect one end of the MSDL cable (NTND27AA/AB) to the assigned MSDL port (ports 0, 1, 2, or 3). Connect the other end to J3 on the backplane of the Meridian Mail. b. ESDI card: Connect one end of the ESDI cable (NTND91AA/AB) to J1 (for the lower, even DNUM), or to J2 (for the higher, odd DNUM) of the QPC513.
11-26 Installing the Meridian Mail to PBX interface Installing the AML cabling Standard 1.
Chapter 12 Configuring the Meridian 1 In this chapter Overview 12-2 Getting started 12-3 Checking the CPU ROM daughterboard 12-4 Replacing the CPU ROM daughterboard 12-5 Establishing the AML using an ESDI card 12-7 Enabling the ESDI port or activating the AML 12-13 Establishing the AML using an MSDL card 12-15 Activating the AML (MSDL card, X11 Release 18 or later) 12-18 Defining Meridian Mail in the customer data block 12-19 Configuring the trunk route data block (NMS only) 12-24 Definin
12-2 Configuring the Meridian 1 Overview Overview Introduction This section describes the Meridian 1 configuration procedures necessary for Meridian Mail service. Meridian 1 configuration procedures You should perform the following procedures in the order in which they are presented: 1. replacing the CPU ROM daughterboard on a single-CPU and on a dual-CPU Meridian 1 2.
Configuring the Meridian 1 12-3 Getting started Getting started Introduction Before you begin, ensure that the appropriate software and hardware conditions are met on the Meridian 1 before you install Meridian Mail. See the Site and Installation Planning Guide (NTP 555-7061-200) for details.
12-4 Configuring the Meridian 1 Checking the CPU ROM daughterboard Checking the CPU ROM daughterboard Introduction To check the current ROM, load Overlay 22 and enter ROM in response to the prompt REQ. Note: The ROM check and replace procedure does not apply to Systems 51C, 61C, 81, and 81C.
Configuring the Meridian 1 12-5 Replacing the CPU ROM daughterboard Replacing the CPU ROM daughterboard Single-CPU Meridian 1 To replace the CPU ROM daughterboard on a single-CPU Meridian 1, follow these steps. (Service will be interrupted during this procedure since you need to power down the Meridian 1.) Step Action Dual-CPU Meridian 1 1 Power down the Meridian 1 system. 2 Remove the CPU card and replace the daughterboard (located on the component side of the CPU pack). 3 Reinsert the CPU card.
12-6 Configuring the Meridian 1 Replacing the CPU ROM daughterboard Step Action Standard 1.0 8 Use the SCPU command (Overlay 35) to switch CPUs. 9 Repeat steps 1 to 7 for the second CPU. 10 Exit from Overlay 35 by entering ****.
Configuring the Meridian 1 12-7 Establishing the AML using an ESDI card Establishing the AML using an ESDI card You can use an ESDI card to establish the AML between Meridian Mail and the Meridian 1 regardless of X11’s software release. However, the commands used to program the link may vary based on the software release.
12-8 Configuring the Meridian 1 Establishing the AML using an ESDI card Overlay 17—ESDI and AML configuration (X11 Release 17 or earlier) Prompts Responses Description LCTL YES Modify link control parameters. REQ CHG TYPE CFN Configuration data block Note: The prompts in the shaded area below are applicable to NMS only.
Configuring the Meridian 1 12-9 Establishing the AML using an ESDI card Standard 1.0 Prompts Responses Description RADR 1 Data link level HDLC protocol remote address (identifies Meridian Mail at HDLC data link level) T1 10 Retransmission timer (range 2–20 is in units of 0.5 s.; for example, 3 = 1.5 s.) T2 0 Timer for no frame exchange (range 0–255, in seconds) T3 40 N1 128 Maximum number of octets (8-bit bytes) per HDLC information frame. Allowed values are 32, 64, (128).
12-10 Configuring the Meridian 1 Establishing the AML using an ESDI card Prompts Responses Description DLOP Go on to next prompt. CMS xx (range is 0–15) Must be the same number as the ESDI device address (DNWM). CONF DIR Link configuration is DIR. CMS Go on to next prompt.
Configuring the Meridian 1 12-11 Establishing the AML using an ESDI card Overlay 17—ESDI and AML configuration (X11 Release 18 or later) Prompts Responses Description REQ CHG Change TYPE CFN Configuration data block ADAN NEW AML xx The response “NEW AML xx” creates an AML with a link number xx. The link number can be any number from 0–15. (range is 0–15) The link number must match the physical address switch on the card (DNUM).
12-12 Configuring the Meridian 1 Establishing the AML using an ESDI card Prompts Responses Description RADR (1) Remote address for the datalink level HDLC protocol. The IADR and RADR prompts must be coordinated with the far-end. If IADR is defined as 3, then RADR must be 1. Default is 3 prior to Release 18. LCTL YES Modify link control parameters. T1 10 Timer of retransmission range in units of 0.5 s.
Configuring the Meridian 1 12-13 Enabling the ESDI port or activating the AML Enabling the ESDI port or activating the AML The link diagnostic program, Overlay 48 (refer to NTP 553-3001-400, Release 18) is used to enable the ESDI port (if running X11 software Release 17 or earlier), or to activate the AML (if running X11 software Release 18 or later).
12-14 Configuring the Meridian 1 Enabling the ESDI port or activating the AML Activating the AML (ESDI, X11 Release 18 or later) To activate the AML (ESDI, X11 Release 18 or later), follow these steps. Step Action 1 Enter LD 48 to load Overlay 48. Note: The bold and italicized n (n) in the commands below represents a variable. Substitute the AML number instead. Status messages 2 Enter ENL AML n ACMS to initiate the Auto Setup sequence and establish the link.
Configuring the Meridian 1 12-15 Establishing the AML using an MSDL card Establishing the AML using an MSDL card You can use an MSDL card to establish the AML between Meridian Mail and the Meridian 1 if X11’s software release is 18 or greater.
12-16 Configuring the Meridian 1 Establishing the AML using an MSDL card Standard 1.0 Prompts Responses Description DES aaa...a AML port designation. This can be any alphanumeric string up to 16 characters: 0–9 and A–Z (uppercase only) are allowed. Characters * and # are not allowed. BPS 9600 Baud rate PARM (R232 DCE) (MSDL only) Interface and transmission mode CLOK7 EXT Internal or external clock. Source of primary clock is either internal or external.
Configuring the Meridian 1 12-17 Establishing the AML using an MSDL card Prompts Responses Description ADAN Press return to access the VAS prompt. VAS NEW Add, change, or remove a value added server. VSID 0–15 VAS identifier. To make it easy to remember this number, use the same number as the AML number. DLOP AML 0–15 AML number CONF Standard 1.0 DIR Direct CSL configuration CR Press to the end of the overlay. (The prompt REQ comes up.) **** Exits the overlay.
12-18 Configuring the Meridian 1 Activating the AML (MSDL card, X11 Release 18 or later) Activating the AML (MSDL card, X11 Release 18 or later) Introduction Use the link diagnostic program, Overlay 48 (NTP 553-3001-400, Release 18), to enable the AML port on the MSDL card. If you are using an ESDI card and running X11 software Release 18 or later, follow “Activating the AML (ESDI, X11 Release 18 or later)” on page 12-14 to activate the AML.
Configuring the Meridian 1 12-19 Defining Meridian Mail in the customer data block Defining Meridian Mail in the customer data block Introduction You must define the Meridian Mail service in the customer data block using Overlay 15. Have the filled-in data forms from the Site and Installation Planning Guide (NTP 555-7061-200) available for reference.
12-20 Configuring the Meridian 1 Defining Meridian Mail in the customer data block Overlay 15—Customer data block Prompts Responses REQ NEW or CHG TYPE CDB CUST Standard 1.0 Description Customer data block, 0 for single customer, 1 for multicustomer Enter the customer number (range 0–99). ATDN _______ Attendant DN. Typically, this is 0 (zero). OPT MCI A message center is included for the customer.
Configuring the Meridian 1 12-21 Defining Meridian Mail in the customer data block Prompts Responses Description MWFB YES (NO) NO (recommended)—No-answer DID calls are routed to wherever the user wants (including Meridian Mail). YES—No-answer DID calls are routed to Meridian Mail. MATT YES (NO) Set to NO because the attendant is not the message center. Set to YES, unless NMS (Network Message Service) has been purchased. Note: For MDID, NDID, and MWFB, see the Quick Reference Guide.
12-22 Configuring the Meridian 1 Defining Meridian Mail in the customer data block Overlay 15—Customer data block, Release 21 and later As of Release 21, you can directly access a given data block by entering the first three letters of a gate opener. Below are the required tables for configuring the customer data block.
Configuring the Meridian 1 12-23 Defining Meridian Mail in the customer data block Features and Options Standard 1.0 Prompts Responses Description REQ CHG Change existing data TYPE FTR Features and options CUST 0 Customer number EEST NO Originating party does not receive DTMF feedback. Remote M1 sites also = NO.
12-24 Configuring the Meridian 1 Configuring the trunk route data block (NMS only) Configuring the trunk route data block (NMS only) This procedure shows how to configure the trunk route data block for the Network Message Service feature. Introduction Note: Ensure that Digit Manipulation (DMI in Overlay 86) is not used to insert ESN access codes at the sending switch. You must do the ESN access code insertion at the receiving switch (INAC in Overlay 16).
Configuring the Meridian 1 12-25 Defining Meridian Mail primary ACD queues Defining Meridian Mail primary ACD queues Introduction You must configure a separate primary queue for each port type: Basic voice, Full Service voice, and Multimedia. This procedure shows how to configure the ACD groups for each queue. See “Configuring Voice Services” in the System Administration Guide (NTP 555-7001-301) for detailed instructions on how to configure the Voice Services queues.
12-26 Configuring the Meridian 1 Defining Meridian Mail primary ACD queues Overlay 23—Voice Messaging ACD parameters Prompts Responses REQ NEW TYPE ACD ACD data block CUST Meridian 1 customer number ACDN Enter the main DN for the voice service. This number should be the same as the DN specified for the service in the VSDN table. MWC YES This is a Message Center DN. IMS YES This is an Integrated Messaging Service. CMS YES Use the AML Applications Protocol.
Configuring the Meridian 1 12-27 Defining Meridian Mail secondary ACD queues Defining Meridian Mail secondary ACD queues This procedure describes how to configure secondary ACD queues for voice services such as Express Messaging, and other voice services such as voice menus, automated attendants, and networking. Introduction Note: You must complete this overlay once for each agent. The number of agents is the number of channels per port.
12-28 Configuring the Meridian 1 Programming the network loop Programming the network loop Introduction Before you can begin to add ACD agents, you must program the network loop. Refer to the X11 Input/Output Guide (NTP 553-3001-400), Release 18 document, to complete this procedure. Programming the network loop To program the network loop, follow these steps. Step Action 1 Load Overlay 22 and print out the configuration record. Refer to “Overlay 17—Configuring the network loop” on page 12-29.
Configuring the Meridian 1 12-29 Programming the network loop Overlay 17—Configuring the network loop Prompts Responses Description REQ CHG Change TYPE CEQU TERD CFN Configuration data block (CR) YES This prompt is the gate-opener for configuring common equipment parameters. (CR) 0–159 Enter the loop number you selected for Meridian Mail. TERD means a double-density local terminal loop, the only type of loop supported on the EC.
12-30 Configuring the Meridian 1 Programming the network loop Verifying the network loop operation To verify the network loop, follow these steps. Note: C-processors do not require initialization. Use the ENLL xx and STAT xx commands in Overlay 32 to enable and verify the specific network loop. . Step Action 1 Initialize the switch manually by pressing the MAN INT button on the CPU card. If you have a dual CPU, press the main MAN INT button on the active CPU.
Configuring the Meridian 1 12-31 Adding ACD agents Adding ACD agents Introduction There must be one ACD agent for each Meridian Mail voice processor channel. The ACD agents are defined as Meridian 1 sets in Overlay 11. You need a terminal number (TN) and position ID for each agent. For ease of maintenance, assign sequential numbers to the IDs. These numbers can be any that are not already used. For example, if the Meridian Mail main DN is 3800, the IDs for the agents could be 3801, 3802, and so on.
12-32 Configuring the Meridian 1 Adding ACD agents Adding ACD agents To add ACD agents, follow these steps. Step Action Standard 1.0 1 To begin adding ACD agents, load Overlay 11. 2 Respond to the prompts, as shown in “Overlay 11—ACD agents” on page 12-33, for the first agent. 3 Repeat step 2 for each ACD agent. 4 When when you have added all the agents, reply **** to the prompt REQ.
Configuring the Meridian 1 12-33 Adding ACD agents Overlay 11—ACD agents Prompts REQ TYPE TN Responses NEW SL1 ll s cc u CDEN DD DES yyyyyy CUST KLS CLS 1 VMA KEY 0 ACD xxxxxxx 0 yyyyyyy KEY 1 SCN zzzzzzz KEY KEY KEY KEY 2 MSB 3 NRD 6 TRN 7 AO3 (letter O) 9 RLS CR KEY **** Standard 1.0 Description Enter an ACD agent TN. Ranges: Double Density Loop = 0–159 Shelf = 0–1 Card = 2–3 Unit = 0–7 (for DD) ACD agents must be on double density-line card.
12-34 Configuring the Meridian 1 Adding ACD agents Example • Agent 1 • Agent 2 Key 0 ACD 3650 3800 Key 1 SCN 2800 Key 0 ACD 3650 3801 Key 1 SCN 2801 For both agents, 3650 is the primary ACD queue DN, and is put in the CAT. 3800 and 3801 are the agent position DNs, and must be unique. 2800 and 2801 are the secondary ACD queue DNs, and are put in the CAT. Standard 1.
Configuring the Meridian 1 12-35 Setting call routing options for user telephone sets Setting call routing options for user telephone sets Introduction Set call routing options for each user’s set as shown in “Overlay 10—2500 set data” on page 12-36 for 2500 sets, and “Overlay 11—Meridian 1 set data” on page 12-37 for Meridian 1 sets. Call routing options and features The following call routing options and features are available: • • • • • • Standard 1.
12-36 Configuring the Meridian 1 Setting call routing options for user telephone sets For further information on the Meridian 1 feature and services, see the SL-1 Features and Services Practice (NTP 553-2301-105). Overlay 10—2500 set data Prompts Responses REQ NEW, CHG TYPE 500 2500 set data block. 500 sets (rotary dial) cannot use Meridian Mail. TN lll s cc u Terminal number: loop, shelf, card, unit CDEN sd, (dd), 4d Card density is single, double, quadruple. Default is double density.
Configuring the Meridian 1 12-37 Setting call routing options for user telephone sets Overlay 11—Meridian 1 set data Prompts Responses REQ NEW, CHG TYPE Type of set (for example, SL1, 2317, 3000) TN lll s cc uu Terminal number: loop, shelf, card, unit CDEN sd, (dd), 4d Card density: single, double, or quadruple CUST Customer number FDN Flexible call forward no answer DN (Meridian Mail DN). CLS HTA Hunting is allowed. MWA Message waiting is allowed.
12-38 Configuring the Meridian 1 Saving Meridian 1 changes Saving Meridian 1 changes Introduction Use Overlay 43 to save the Meridian 1 changes on disk. For details, see the SL-1 Maintenance Manual (NTP 555-2301-511). Saving changes to Meridian 1 configuration To save changes to Meridian 1 configuration, follow these steps. Step Action 1 Load Overlay 43. 2 At the next “.” prompt, enter EDD to start dumping the data to disk. The system displays all the data being saved.
Chapter 13 Starting up and configuring Meridian Mail In this chapter Overview 13-2 Starting up Meridian Mail 13-3 Configuring Meridian Mail 13-8
13-2 Starting up and configuring Meridian Mail Overview Overview Introduction This chapter describes how to verify that the system boots properly to the Meridian Mail startup screen. Note: The Meridian Mail 13 system does not come pre-loaded with software. Software tapes Software tapes (Install/data tapes) are included with the system to allow you to reinstall Meridian Mail in case of problems, and to allow you to perform hardware modifications and other specialized functions.
Starting up and configuring Meridian Mail 13-3 Starting up Meridian Mail Starting up Meridian Mail To start Meridian Mail, follow these steps. Introduction Note: If any problems occur during start-up, see Chapter 16, “Troubleshooting startup problems.” Starting up Meridian Mail Step Action 1 Power on the administration terminal, printer, and other peripheral devices. 2 On the administration terminal, press Ctrl and Print Screen at the same time to turn on automatic printing.
13-4 Starting up and configuring Meridian Mail Starting up Meridian Mail Step Action 5 Check for power problems. LEDs on the power units at the base of the column indicate that power is on. You should hear the fans in the base of the column. If these LEDs do not behave as described, consult Chapter 16, “Troubleshooting startup problems.” Start-up Meridian Mail—behavior of LED indicators Location of LED Color Behavior Power supplies Green On while the power switch (DC) or shelf breaker (AC) is ON.
Starting up and configuring Meridian Mail 13-5 Starting up Meridian Mail Hexadecimal display on the Enhanced MMP40 board Hexadecimal display Reset button G100078 ATTENTION To reduce stress on the system, use the RESET button on the faceplate of the Enhanced MMP40 board to reboot the system, instead of powering the cabinet off and on. Reset Node 1 first, then Nodes 2 through 5 in sequence, as applicable.
13-6 Starting up and configuring Meridian Mail Starting up Meridian Mail Step Action 7 On the administration terminal, press Ctrl and Print Screen to turn off the automatic printing. The word “Aut” should disappear from the bottom of the terminal screen. 8 To check the terminal display, press Ctrl and w. a. If information appears in a box with straight lines, close the window by pressing . b.
Starting up and configuring Meridian Mail 13-7 Starting up Meridian Mail Step Action 10 Check the system status to make sure the channels are functional and all links are up. Press the [System Status] softkey. Node status should be InService for all nodes, and DSP port status should be Idle for all voice ports. Prior to reaching the InService state, the node status and port status go through a Loading state while the software is being loaded.
13-8 Starting up and configuring Meridian Mail Configuring Meridian Mail Configuring Meridian Mail Introduction To configure Meridian Mail, use the following steps when the Logon screen appears on the administration terminal. Note: You may need System Administration Tools (NTP 555-7001-305) and the System Administration Guide (NTP 555-7001-301) to complete this procedure. Step Action 1 Log on to Meridian Mail using the default system user ID and password.
Starting up and configuring Meridian Mail 13-9 Configuring Meridian Mail Step Action 9 Check the status of each DSP port to make sure they are all functional. Press the [DSP Port Status] softkey. DSP Port Status should be Idle for all ports. See the illustration below. Note: For a full description of this screen, see the System Administration Guide (NTP 555-7001-301).
13-10 Starting up and configuring Meridian Mail Configuring Meridian Mail Acceptance testing Meridian Mail To ensure that your system works properly, follow these steps. Step Action Standard 1.0 1 Check basic features by performing all functions outlined in the Meridian Mail Voice Messaging User Guide (P0839942). 2 Test optional features using the appropriate NTP. Refer to the Meridian Mail NTP Contents Overview (NTP 555-7001-000) for NTP listings for this platform.
Chapter 14 Adding a node In this chapter Overview 14-2 Getting started 14-3 Expanding unshadowed systems 14-5 One- to two-node expansion (unshadowed) 14-6 Two- to three-node expansion (unshadowed) 14-9 Three- to four-node expansion (unshadowed) 14-12 Four- to five-node expansion (unshadowed) 14-16 Unshadowed multi-node expansion 14-19 Expanding shadowed systems 14-20 One- to two-node expansion (shadowed) 14-21 Two- to three-node expansion (shadowed) 14-23 Three- to four-node expansion
14-2 Adding a node Overview Overview Introduction You can provide additional disk space or voice channels to an existing Meridian Mail Modular Option EC system by adding one or more nodes to the system. Adding a node You can add a node in one of two ways, based on your requirements: • Incremental expansion Add only one node and configure the system. Use this method if your system requires only the additional amount of disk space or voice channels that can be provided by the addition of one node.
Adding a node 14-3 Getting started Getting started Introduction Before you continue with this section, read the “Hardware modification” section in the System Installation and Modification Guide (NTP 555-7001-215). It contains the full list of steps involved as well as important preparation steps. Node expansion Node expansion consists of the following tasks.
14-4 Adding a node Getting started Note 3: Fill up the voice card slots: start from the left in a given node, and begin with any VP8 cards designated for that node. For example, a configuration of VP8, VP8, VP4, VP4 is acceptable. A configuration of VP8, VP4, VP8 is not recommended; it can lead to potential software configuration problems if, in the future, you want to expand the number of ports on the node. Also, you cannot skip a voice card slot.
Adding a node 14-5 Expanding unshadowed systems Expanding unshadowed systems Introduction The following procedures describe how to perform an incremental expansion on an unshadowed Modular Option EC system: • • • • “Expanding from a 1- to a 2-node unshadowed system” on page 14-6 “Expanding from a 2- to a 3-node unshadowed system” on page 14-9 “Expanding from a 3- to a 4-node unshadowed system” on page 14-12 “Expanding from a 4- to a 5-node unshadowed system” on page 14-16 If you want to perform a mult
14-6 Adding a node One- to two-node expansion (unshadowed) One- to two-node expansion (unshadowed) Introduction Node 2 is located at the right side of the same module as node 1. See “Adding node 2 to an unshadowed system” on page 14-7. Expanding from a 1- to To expand from a 1- to a 2-node unshadowed system, follow a 2-node unshadowed these steps. system Step Action 1 Power down the module. Note: You must properly courtesy down the system before you can power down.
Adding a node 14-7 One- to two-node expansion (unshadowed) Step Action 4 If you are going to have more than 24 ports, install a second network loop cable from the Meridian 1 switch to the J5 connector on the backplane of the module. See Chapter 11, “Installing the Meridian Mail to PBX interface,” for details. Note: Insert new hardware for expansion in slots as indicated by the shaded areas ( ) in all the figures within this chapter.
14-8 Adding a node One- to two-node expansion (unshadowed) Step Action 7 Standard 1.0 Configure the switch for the TNs corresponding to the ports added. See Chapter 12, “Configuring the Meridian 1,” for details.
Adding a node 14-9 Two- to three-node expansion (unshadowed) Two- to three-node expansion (unshadowed) Introduction Node 3 is located in the same module as nodes 1 and 2. See the illustration below. Note: If you are expanding to a 3-node unshadowed system, you do not need the Address Jumper board. Expanding from a 2- to To expand from a 2- to a 3-node unshadowed system, follow a 3-node unshadowed these steps. system Step Action 1 Power down the module.
14-10 Adding a node Two- to three-node expansion (unshadowed) Step Action 3 Remove and install VP4 or VP8 cards as necessary to meet the following criteria: • Install 24 ports in slots 8 to 11. • Install a maximum of 24 ports in slots 0 to 3. Note: Fill up the voice card slots: start from the left in a given node, and begin with any VP8 cards designated for that node. 4 Remove the address jumper located between slots 4 and 5 of the backplane.
Adding a node 14-11 Two- to three-node expansion (unshadowed) Step Action Standard 1.0 7 Refer to the “Comprehensive upgrade” chapter in the System Installation and Modification Guide (NTP 555-7001-215) for further instructions on how to complete the expansion. 8 Configure the switch for the TNs that correspond to the ports added. See Chapter 12, “Configuring the Meridian 1,” for details.
14-12 Adding a node Three- to four-node expansion (unshadowed) Three- to four-node expansion (unshadowed) Introduction Determine where the expansion module should be placed, according to the Meridian Mail Modular Option EC Site and Installation Planning Guide (NTP 555-7061-200). Expanding from a 3- to To expand from a 3- to a 4-node unshadowed system, follow a 4-node unshadowed these steps. system Step Action 1 Power down the system.
Adding a node 14-13 Three- to four-node expansion (unshadowed) Step Action Adding node 4 to an unshadowed system Module 1 Meridian Mail Module CE Power Supply CE 0 Power VP/ Supply GP Node X/Y 1 2 Node X Node Y 3 4 5 6 MSU1 MSU3 MSU5 MSU2 MSU4 Node Z 7 MMP Util MMP 40 40 8 9 10 11 MMP VP/ 40 GP Module 0 Meridian Mail Module CE Power Supply CE 0 Power VP/ Supply GP Node X/Y 1 2 Node X Node Y 3 4 5 6 MSU1 MSU3 MSU5 MSU2 MSU4 MMP Util MMP 40 40 Node Z 7 8 9 10 11
14-14 Adding a node Three- to four-node expansion (unshadowed) Step Action Intermodule cabling for a two-module system External voice bus cabling Meridian Mail 2-module system A. One utility card (module MM0 only) S7 Terminator Module MM1 S5 1 0 I/O B.
Adding a node 14-15 Three- to four-node expansion (unshadowed) Step Action 9 Remove and install VP4 or VP8 cards as necessary to meet the following criteria: Module 0 • Install 24 ports in slots 8 to 11. • Install 24 ports in slots 0 to 3. Module 1 • Install a maximum of 24 ports in slots 0 to 3. Note: Fill up the voice card slots: start from the left in a given node and begin with any VP8 cards designated for that node. 10 Perform diagnostics as follows: a.
14-16 Adding a node Four- to five-node expansion (unshadowed) Four- to five-node expansion (unshadowed) Introduction Node 5 is installed in the existing module that houses node 4. Expanding from a 4- to To expand from a 4- to a 5-node unshadowed system, follow a 5-node unshadowed these steps. system Step Action 1 Power down the system. Note: You must properly courtesy down the system before you can power down.
Adding a node 14-17 Four- to five-node expansion (unshadowed) Step Action 5 If you are going to have more than 72 ports, install a fourth network loop cable from the Meridian 1 switch to the J5 connector on the backplane of module MM1. See Chapter 11, “Installing the Meridian Mail to PBX interface,” for details. Note: Insert new hardware for expansion, in slots as indicated by the shaded areas ( ) in all the figures within this chapter.
14-18 Adding a node Four- to five-node expansion (unshadowed) Step Action 7 Perform diagnostics as follows: a. Check that the main administration terminal is connected to node 1. b. Power up module MM0 and observe the node 1 bootup messages on the terminal and the hexadecimal display on node 1’s Enhanced MMP40 board. c.
Adding a node 14-19 Unshadowed multi-node expansion Unshadowed multi-node expansion Introduction You can expand an unshadowed Meridian Mail Modular Option EC by several nodes at once. Performing a multinode expansion on unshadowed systems To perform a multi-node expansion on unshadowed systems, follow these steps. Step Action 1 Install all the required hardware (that is, CEPS, Enhanced MMP40 board, disk drives, and network cabling).
14-20 Adding a node Expanding shadowed systems Expanding shadowed systems Introduction The following procedures describe how to perform an incremental expansion on a shadowed Modular Option EC system: • • • • “Expanding from a 1-node to a 2-node shadowed system” on page 14-21 “Expanding from a 2-node to a 3-node shadowed system” on page 14-23 “Expanding from a 3-node to a 4-node shadowed system” on page 14-27 “Expanding from a 4-node to a 5-node shadowed system” on page 14-30 To perform a multi-node ex
Adding a node 14-21 One- to two-node expansion (shadowed) One- to two-node expansion (shadowed) Introduction Node 2 is located at the right side of the same module as node 1. See the illustration below. Expanding from a 1node to a 2-node shadowed system To expand from a 1-node to a 2-node shadowed system, follow these steps. Step Action 1 Power down the module. Note: You must properly courtesy down the system before you can power down.
14-22 Adding a node One- to two-node expansion (shadowed) Step Action 4 If you plan to have more than 24 ports, install a second network loop cable from the Meridian 1 switch to the J5 connector on the backplane of the module. See Chapter 11, “Installing the Meridian Mail to PBX interface.” 5 Perform diagnostics as follows: a. Check that the main administration terminal is connected to node 1. b.
Adding a node 14-23 Two- to three-node expansion (shadowed) Two- to three-node expansion (shadowed) Introduction Determine where the expansion module should be placed, according to Meridian Mail Modular Option EC Site and Installation Planning (NTP 555-7061-200). Expanding from a 2-node to a 3-node shadowed system To expand from a 2- to a 3-node shadowed system, follow these steps. Step Action 1 Configure the switch for the TNs that correspond to the added ports.
14-24 Adding a node Two- to three-node expansion (shadowed) Step Action 6 Verify that the switch settings on the backplanes of both modules are correct. See Chapter 8, “Configuring the backplane and inspecting the printed circuit packs,” for details.
Adding a node 14-25 Two- to three-node expansion (shadowed) Step Action 8 If you plan to have more than 24 ports, install a second network loop cable from the Meridian 1 switch to the J5 connector on the backplane of module MM0. See Chapter 11, “Installing the Meridian Mail to PBX interface,” for details. Intermodule cabling for a two-module system External voice bus cabling Meridian Mail 2-module system A. One utility card (module MM0 only) S7 Terminator Module MM1 S5 1 0 I/O B.
14-26 Adding a node Two- to three-node expansion (shadowed) Step Action e. If node 1 testing completes successfully, power up all the modules and observe the hexadecimal display on the Enhanced MMP40 boards in the remaining nodes. The hexadecimal displays should increment to at least .6 on each non-prime node. f. After the hexadecimal display on each non-prime node’s Enhanced MMP40 board reaches .6, the testing successfully completes.
Adding a node 14-27 Three- to four-node expansion (shadowed) Three- to four-node expansion (shadowed) Introduction Node 4 is located in the same module as node 3. Expanding from a 3-node to a 4-node shadowed system To expand from a 3- to a 4-node shadowed system, follow these steps. Step Action 1 Power down the module. Note: You must properly courtesy down the system before you can power down.
14-28 Adding a node Three- to four-node expansion (shadowed) Step Action 4 If you plan to have more than 24 ports, install a second network loop cable from the Meridian 1 switch to the J5 connector on the backplane of module MM0. See Chapter 11, “Installing the Meridian Mail to PBX interface,” for details. 5 To have more than 48 ports do the following: a. Install a utility card in module MM1, slot 5. b.
Adding a node 14-29 Three- to four-node expansion (shadowed) Step Action f. After the hexadecimal display on each non-prime node's Enhanced MMP40 board reaches .6, the testing successfully completes. Power off all modules and proceed with the software expansion (step 8). g. If the hexadecimal display on any Enhanced MMP40 board does not increment to .6, then power off the module, replace that board, and try again (return to step 7 e). Standard 1.
14-30 Adding a node Four- to five-node expansion (shadowed) Four- to five-node expansion (shadowed) Introduction Determine where the expansion modules should be placed, according to the Meridian Mail Modular Option EC Site and Installation Planning Guide (NTP 555-7061-200). Expanding from a 4-node to a 5-node shadowed system To expand from a 4- to a 5-node shadowed system, follow these steps. Step Action 1 Power down the system.
Adding a node 14-31 Four- to five-node expansion (shadowed) Step Action 7 If you are going to have more than 48 ports, do the following: a. Install a utility card in module MM2, slot 5. b. Install a third network loop cable from the Meridian 1 switch to the J4 connector on the backplane of module MM2. See Chapter 11, “Installing the Meridian Mail to PBX interface,” for details. c. Remove the EVB terminator, if there is one, from shroud S7 in module MM2.
14-32 Adding a node Four- to five-node expansion (shadowed) Step Action 9 Install the EVB cable as shown in the illustration below. Intermodule cabling for a three-module system External voice bus cabling Meridian Mail 2-module system A. One utility card (module MM0 only) S7 Terminator Module MM1 S5 1 0 I/O B.
Adding a node 14-33 Four- to five-node expansion (shadowed) Step Action 12 Perform diagnostics as follows: a. Check that the main administration terminal is connected to node 1. b. Power up module MM0 and observe the node 1 bootup messages on the terminal and the hexadecimal display on node 1’s Enhanced MMP40 board. c.
14-34 Adding a node Shadowed multi-node expansion Shadowed multi-node expansion Introduction You can expand a shadowed Meridian Mail Modular Option EC by several nodes at once. Performing a multinode expansion on shadowed systems To perform a multi-node expansion on shadowed systems, follow these steps. Step Action 1 Install all the required hardware (that is, CEPS, Enhanced MMP40 board, disk drives, and network cabling).
Chapter 15 Converting from an existing Modular Option EC system to Release 13 In this chapter Overview 15-2 Before beginning system installation 15-3 Hardware requirements 15-4
15-2 Converting from an existing Modular Option EC system to Release 13 Overview Overview Introduction Standard 1.0 This chapter describes the hardware changes required when converting from an existing Modular Option EC system to a Meridian Mail Release13 system. If you are also expanding the system (adding nodes), complete the conversion on the existing system first and then refer to Chapter 14 for a complete task list for adding a node.
Converting from an existing Modular Option EC system to Release 13 15-3 Before beginning system installation Before beginning system installation Introduction Before beginning the system installation and modification procedures, unpack and inspect any new printed circuit packs as described in Chapter 4. Then refer to the System Installation and Modification Guide (NTP 555-7001-215) to begin the conversion.
15-4 Converting from an existing Modular Option EC system to Release 13 Hardware requirements Hardware requirements The following table describes the hardware changes that are required when converting a system to Release 13. Introduction Hardware Current configuration After conversion Hardware change required CPU card 68K card in any node Enhanced MMP40 card in each node Insert Enhanced MMP40 card in every node. See “Replacing the 68K card” on page 15-5.
Converting from an existing Modular Option EC system to Release 13 15-5 Hardware requirements When the System Installation and Modification Guide instructs you to “install the new hardware,” refer back to this chapter for instructions. For 2400 bps systems, no additional steps are required once the conversion completes successfully (as described in the System Installation and Modification Guide).
15-6 Converting from an existing Modular Option EC system to Release 13 Hardware requirements Step Action 4 Open the ejectors on the 68K card you are replacing and gently pull the card toward you until it clears the shelf (see the illustration). (a) (b) G100044 5 Store the 68K card in a safe place. You require this card if you need to reinstall the old system. 6 Insert the Enhanced MMP40 card in the module by aligning it with the slots in the module formerly occupied by the 68K card.
Converting from an existing Modular Option EC system to Release 13 15-7 Hardware requirements is supported for 9600 bps use. Refer to Appendix B, “Modem configurations,” to ensure the modem is supported for 9600 bps. To install the 9600 bps modem, follow these steps. Step Action Standard 1.0 1 Install the external modem as outlined in Chapter 10, “Installing, cabling, and configuring peripheral devices.” 2 Refer to Appendix B, “Modem configurations,” for instructions on how to configure the modem.
15-8 Converting from an existing Modular Option EC system to Release 13 Hardware requirements Standard 1.
Chapter 16 Troubleshooting startup problems In this chapter Overview 16-2 Normal startup sequence 16-4 Normal bootup sequence 16-7 Bootup problems 16-13 Troubleshooting terminal problems 16-15 Power problems 16-18 System fails to boot completely 16-24 Disk subsystem check 16-30 System bus diagnostics 16-31 Hardware diagnostics 16-32 Utility card diagnostics 16-33 Voice processor card diagnostics 16-34 SCSI subsystem problems 16-35
16-2 Troubleshooting startup problems Overview Overview Introduction When you follow the procedures in this section, always go to the next step as long as the fault persists. When the fault has cleared, reconnect or replace items as necessary. Then ensure that the power is on, and replace the panels (unless instructed otherwise). Powering down a node Several troubleshooting procedures recommend that you power or the system down a node or the entire system.
Troubleshooting startup problems 16-3 Overview In a DC system, switch off the right DCEPS in each module before the left one. Switch the DCEPS on in the opposite order. Reference documents Documents that are referenced for maintenance or troubleshooting procedures in this manual are as follows: • • • • • Standard 1.
16-4 Troubleshooting startup problems Normal startup sequence Normal startup sequence When you power on Meridian Mail, the Enhanced MMP40 (or MMP40) card must first initialize itself and perform selfdiagnostics. Then it boots up the other system elements (nonprime nodes and the disk subsystem) and performs diagnostics on them. Finally, it loads the Meridian Mail operating system and the user interface.
Troubleshooting startup problems 16-5 Normal startup sequence Hexadecimal display on Enhanced MMP40 card Hexadecimal display Reset button G100078 CAUTION Risk of equipment damage The fuses on the utility card can blow if you do not follow the sequence of steps outlined in this manual to power up or power down your Meridian Mail system. When the hardware powers up both decimal points are on, with the remainder of the display blank.
16-6 Troubleshooting startup problems Normal startup sequence Typical startup indications on hexadecimal display Display shows Description . . Power on (displays very briefly). .0 Begin execution of BootROM. .1 to .4 Initialization progressing. During normal bootup, the terminal displays (described at “Normal bootup sequence” on page 16-7) occur simultaneously with the following hexadecimal displays: .5 Initialization complete (if on prime node or standalone). .
Troubleshooting startup problems 16-7 Normal bootup sequence Normal bootup sequence Introduction Once the initialization is complete, the system begins to boot up. Messages on terminal A series of messages appear on the terminal. In a normal bootup, the system passes through several distinct stages as different elements of Meridian Mail are brought up. “Bootup stages—Enhanced MMP40 (or MMP40) system” on page 16-8 shows the key phrases that inform you the various stages are proceeding normally.
16-8 Troubleshooting startup problems Normal bootup sequence Bootup stages—Enhanced MMP40 (or MMP40) system Stage Key phrases 1 Waiting for timer... Comments . . . Copyright YYYY, Nortel Networks ********************** * NT4R45aa Firmware * * Enhanced MMP40FW * Mmmm DD, YYYY * ********************** * Where “aa” can be any two letters and “Mmmm DD, YYYY” is the release date of the firmware. . . . 2 1] Checksum Tests 1) 1st PROM Executing bootROM diagnostics.
Troubleshooting startup problems 16-9 Normal bootup sequence Stage 5 Key phrases Comments Meridian Mail Kernel Startup . . . 6 OSP successfully loaded . . Terminal screen should clear. Operating system is loaded on the node. . 7 Enter CI to Load CI Only (5 sec) . . . 8 Loading PRM . . . Program Resource Manager Ver. x . . Where “x” can be a combination of characters or digits. . 9 PRM: Waiting for Seer Server to register . .
16-10 Troubleshooting startup problems Normal bootup sequence Stage Key phrases Comments 10 PRM Running startup diagnostics Diagnostic programs are run . . On multi-node systems, operating system (OS) is loaded on non-prime nodes. . PRM: OSP is Up - node 2 . . . 11 PRM: Startup diags finished, starting up system 12 The Logon screen comes up as shown below. Application programs are to be loaded. When the bootup and bootROM diagnostic messages end, the Meridian Mail logon screen appears.
Troubleshooting startup problems 16-11 Normal bootup sequence • • Link status is InService. DSP Port Status is Idle for all the installed voice ports. See the following illustration.
16-12 Troubleshooting startup problems Normal bootup sequence DSP Port Status screen DSP Port Status DSP Port Status Ports Node 1 2 3 4 5 6 7 8 9 10 11 12 1 . . . . . . . . . . . . a = Active/In Use F = Faulty L = Loading . = Idle O = Out of Service P = Pending U = Unequipped C = CourtesyDown ? = Unknown R = NoResource Select a softkey > Exit g101075 Standard 1.
Troubleshooting startup problems 16-13 Bootup problems Bootup problems Symptom Possible causes and actions The admin terminal screen remains blank. Follow “Correcting a blank terminal” on page 16-15. Messages stop appearing on the screen, but the Meridian Mail logon screen does not appear. Follow the procedures in “System fails to boot completely” on page 16-24. When the System Status screen is checked, a node is faulty. Check SEERs for failed hardware diagnostics.
16-14 Troubleshooting startup problems Bootup problems Symptom Possible causes and actions Only one node comes up. Perform the system bus checks. Follow “Performing system bus diagnostics” on page 16-31. The logon screen appears, but link status is not InService. Refer to “AML problems” on page 17-7. One node will not come up. Perform the BootROM diagnostic check procedure for the node. The hexadecimal display on Enhanced MMP40 card shows “B.” This indicates that the node is in-service standby.
Troubleshooting startup problems 16-15 Troubleshooting terminal problems Troubleshooting terminal problems Introduction The procedures contained in the following sections help you determine if there is a problem with the Meridian Mail terminal or the prime node Enhanced MMP40 (or MMP40) card. Follow each step in the troubleshooting procedures until you have resolved the problem. Correcting a blank terminal To resolve the problem of a blank terminal, follow these steps.
16-16 Troubleshooting startup problems Troubleshooting terminal problems Step Action 4 If the hexadecimal display increments past .3 but the screen remains blank, there may be a problem with the Enhanced MMP40 (or MMP40) card. Replace the card and return to step 1. 5 If none of these steps succeeds in solving the problem, contact your Nortel Networks support organization.
Troubleshooting startup problems 16-17 Troubleshooting terminal problems Step Action Standard 1.0 11 Disable LOCAL ECHO. 12 Check the terminal’s primary port using the method described in the terminal owner’s manual. 13 Add a null modem adapter if one was not installed between Meridian Mail and the terminal. Remove the null modem adapter if one was installed. 14 If all of the above tests are OK, and none of the replacements fixes the problem, replace the terminal.
16-18 Troubleshooting startup problems Power problems Power problems Before proceeding to the DC section or the AC section, follow these steps. Preliminary action Step Action 1 Power off all modules. 2 Loosen and reseat all power supplies. 3 Power on all modules. If the problem is not fixed, refer to “Resolving DC system power problems” below or “Resolving AC system power problems” on page 16-22 as appropriate.
Troubleshooting startup problems 16-19 Power problems Testing the pedestal power supply To test the pedestal power supply, follow these steps. Step Action 1 Verify main DC voltage by measuring for –48 V DC to –52 V DC. a. To measure this voltage, use a volt/ohmmeter. Measure between each BAT terminal (0/1, 2/3) and the corresponding BATRTN terminal. See Universal DC pedestal, NT7D67CA below (NT7D67CA PDU) and “DC pedestal, NT6D53AA” on page 16-20 (NT6D53AA PDU). b.
16-20 Troubleshooting startup problems Power problems DC pedestal, NT6D53AA To CB0 (UEM 0) To CB1 To CB2 and CB5 (UEM 1) (UEM 2) (blower) Volt/ ohm meter — BAT0 — BAT1 — BAT2 TB1 in pedestal To CB3 (UEM 3) — BAT3 To connections in PDU + + + + BRTN0 BRTN1 BRTN2 BRTN3 LGND LRTN 2 0 1 0 1 Measure between each BAT terminal (0/1, 2/3) and the corresponding BATRTN terminal. G101078 Testing the power harness To test the power harness, follow these steps.
Troubleshooting startup problems 16-21 Power problems Front view of module, DCEPS or CEPS removed Ground 48 V DC G100096 Testing the DCEPS To test the DCEPS, follow these steps. Step Action Standard 1.0 1 Power down the DCEPS if it is not already powered down. 2 Swap the DCEPS with a new one. 3 Reboot the system to full service. 4 Return the faulty DCEPS for service or replacement. 5 If the system fails to boot, go to “System fails to boot completely” on page 16-24.
16-22 Troubleshooting startup problems Power problems Resolving AC system power problems To resolve AC system power problems, follow these steps. Step Action 1 Remove the front doors from all modules in the system. 2 If no LEDs are lit on any module above a certain module, go to the procedure that follows and test the pedestal power supply and power harness at the lowest module that has no lit LEDs.
Troubleshooting startup problems 16-23 Power problems Front view of module, CEPS removed Ground 230 V AC G100434 Testing the CEPS To test the CEPS, follow these steps. Step Action Standard 1.0 1 Use the shelf breakers to power off the module if the module’s power is not already off. 2 Swap the CEPS with a new one. 3 Reboot the system to full service. 4 Return the faulty CEPS for service or replacement. 5 If the system fails to boot, go to “System fails to boot completely” on page 16-24.
16-24 Troubleshooting startup problems System fails to boot completely System fails to boot completely If the system stops during the process of booting up, refer to “Bootup stages—Enhanced MMP40 (or MMP40) system” on page 16-8 to determine at which stage of the bootup the problem occurred. This will help you identify the cause of the problem. Introduction Before you troubleshoot the bootup, verify that the problem is not with either simple cabling errors or the terminal.
Troubleshooting startup problems 16-25 System fails to boot completely Troubleshooting bootup stages Stage Procedure 1 or 2 “Troubleshooting stage 1 or 2 bootup failure” on this page. 3 “Troubleshooting stage 3 bootup failure—disk subsystem check” on page 16-26. 4 “Troubleshooting stage 4 bootup failure” on page 16-27. 5, 6, or 7 “Troubleshooting stage 5, 6, or 7 bootup failure” on page 16-27. 8 “Troubleshooting stage 8 bootup failure” on page 16-27.
16-26 Troubleshooting startup problems System fails to boot completely If the terminal output has stopped at some other point in stage 1 or 2, follow these steps. Step Action 1 Replace the Enhanced MMP40 (or MMP40) card. 2 Check for Meridian Mail power problems.
Troubleshooting startup problems 16-27 System fails to boot completely Troubleshooting stage Failure during this stage of bootup can indicate that the system 4 bootup failure can initialize the SCSI disk but not boot from it. Follow these steps. Step Action 1 Perform the checks in “Troubleshooting stage 3 bootup failure— disk subsystem check” on page 16-26. 2 Check that the SCSI devices are unterminated as described in Chapter 7.
16-28 Troubleshooting startup problems System fails to boot completely Troubleshooting stage To troubleshoot stage 9 bootup failure, follow these steps. 9 bootup failure Step Action 1 Check the terminal output during this stage. 2 If there is indication that SEERs may be lost, power down the system and power it back up to reset the system. 3 If the system has multiple nodes and the output indicates that some of the non-prime nodes are not responding, check the power supply for those nodes.
Troubleshooting startup problems 16-29 System fails to boot completely Troubleshooting stage If the bootup fails during this stage, follow these steps. 11 bootup failure Step Action 1 Check the SEERs for problems when loading programs. If you see any SEERs, then follow the actions suggested in the Maintenance Messages (SEERs) Guide (NTP 555-7001-510). 2 Observe the terminal output during stages 7, 8, and 9 for any indications that node 1 is not InService.
16-30 Troubleshooting startup problems Disk subsystem check Disk subsystem check Checking the disk subsystem To check the disk subsystem, follow these steps. Step Action Standard 1.0 1 Power down the system. 2 Remove the suspected faulty disk drive. 3 Check that the SCSI cable and power cable between the drive and the backplane connector are secure. Refer to the tape drive and disk drive figures in Chapter 7. Refer to Chapter 18, “Hardware maintenance,” for SCSI cable and power locations.
Troubleshooting startup problems 16-31 System bus diagnostics System bus diagnostics Before you troubleshoot the bootup, verify that the problem is not with either simple cabling errors or the terminal. Check that Introduction • PCP installation and cabling conform to the guidelines in Chapter 8 and (there are no loose or improperly installed cards or cables). There are no problems with the terminal (refer to the procedures in “Troubleshooting terminal problems” on page 16-15”).
16-32 Troubleshooting startup problems Hardware diagnostics Hardware diagnostics Overview A sanity check of the hardware is performed during the bootup sequence. The hardware diagnostics check the following: • • • Standard 1.
Troubleshooting startup problems 16-33 Utility card diagnostics Utility card diagnostics Overview Standard 1.0 Utility card diagnostics are run on each utility card in the system. The diagnostics check the health of the Meridian Mail system bus controller, the utility card ports, and the real-time clock. A utility card diagnostic failure is reported in a class 64 SEER. The SEER text indicates the general nature of the problem.
16-34 Troubleshooting startup problems Voice processor card diagnostics Voice processor card diagnostics Introduction After the overlays are loaded on each node, voice processor diagnostics are run for each VP card that is present in the node. The diagnostics are run before the voice-base software is started on each channel. VP diagnostics The VP diagnostics check each of the DSPs on the card under test.
Troubleshooting startup problems 16-35 SCSI subsystem problems SCSI subsystem problems Introduction Refer to Chapter 18, “Hardware maintenance,” and Chapter 19, “Common disk subsystem problems,” for SCSI troubleshooting. Disk problems on node 1 may prevent the node from booting. Disk problems on non-prime nodes do not normally prevent the node from booting, because the operating system is loaded from the prime node. Problems with non-prime node disks or SCSI subsystems are reported through SEERs.
16-36 Troubleshooting startup problems SCSI subsystem problems Standard 1.
Chapter 17 Troubleshooting operational problems In this chapter Overview 17-2 System-level problems 17-4 AML problems 17-7 AML troubleshooting procedures 17-17 Voice card/channel problems 17-19 Silent channels 17-22 Administration problems 17-24 User-reported problems 17-27
17-2 Troubleshooting operational problems Overview Overview Introduction This chapter contains troubleshooting information for any problem that occurs on a system that has successfully booted up. That is, the system is powered on, all the diagnostics are completed successfully and the Logon screen appears on the administration terminal. To troubleshoot operational problems, refer to the following table.
Troubleshooting operational problems 17-3 Overview Symptom System backups (disk to tape) do not complete properly System backups (disk to disk) do not complete properly User-reported problems Recover from mailbox full…mailbox empty Message waiting indicator does not light up on any telephone sets Message waiting indication is delayed Call Sender does not work for any calls Revert DN does not work Standard 1.
17-4 Troubleshooting operational problems System-level problems System-level problems System is running then goes down To diagnose why the system runs normally and then goes down for no apparent reason, follow these steps. Step Action 1 Check the SEER printouts. When the system prints more than one SEER, a combination of problems has occurred. If the system goes down as a result of a CEPS or CPU card problem, the SEERs indicate the OFS program crashing.
Troubleshooting operational problems 17-5 System-level problems Step Action 3 Courtesy down the system, then reactivate it. Refer to the System Administration Guide (NTP 555-7001-30x) for instructions on how to courtesy down and reactivate the system. 4 Verify that the cabling from the MSDL/ESDI card to Meridian Mail is connected and secured to the correct MSDL/ESDI port. 5 Verify that the correct database programming has been used for the MSDL/ESDI dataport in Meridian Mail.
17-6 Troubleshooting operational problems System-level problems Meridian Mail service is unavailable If the system has booted up and appears to be running normally but there is no connection to Meridian Mail when you try to place a call, follow these steps. Step Action Standard 1.0 1 Verify that the Meridian Mail DN is properly configured in the VSDN table. See the System Administration Guide (NTP 555-7001-30x) for configuration details. 2 Check that the AML is up on the Meridian 1.
Troubleshooting operational problems 17-7 AML problems AML problems Introduction The AML consists of several hardware and software components. Failure of any of these components affects the operation of the link. When a faulty link is detected, the Meridian 1 puts the link in a “Down” state, and all calls are routed to the DN defined in the Night Call Forward (NCFW) field of the main Meridian Mail ACD Queue. Communication between the Meridian 1 and Meridian Mail is lost until the link is restored.
17-8 Troubleshooting operational problems AML problems • • • • Link maintenance If AML cabling uses the Meridian Mail and Meridian 1 input/output panels, bypass intra-cabinet cabling by connecting the AML cable directly from the ESDI/ MSDL card to the J3 connector on the Meridian Mail backplane. Replace the ESDI/MSDL card. Replace the Enhanced MMP40 (or MMP40) card. Verify that the Meridian 1 has the correct ROM cards. See Chapter 12, “Configuring the Meridian 1,” for details.
Troubleshooting operational problems 17-9 AML problems • • • • • • • • Meridian 1 hardware input/output address conflicts (for example, two SDI, ESDI/MSDL, or D-channel cards with the same addresses) Meridian 1 or Meridian Mail software upgrades or conversions ESDI/MSDL, cable, or Local Data Set failures Loose cable connections Manual or overlay-controlled disabling of the link External equipment as a source of electromagnetic interference (EMI) Loss of commercial power Other critical failures When an
17-10 Troubleshooting operational problems AML problems ESDI/AML states MSDL/AML states SLFT ESDI n use: SLFT AML n STAT CMS n use: STAT AML n STAT ESDI n use: STAT AML n SWCH CMS n n use: SWCH AML n n An ESDI/AML port may be in one of the states shown in the following table. State Description Disabled The ESDI/AML port has been disabled by the DIS ESDI/AML command. Enabled The ESDI/AML port has been enabled, but the link layer has not been set up by the CON ESDI/AML command.
Troubleshooting operational problems 17-11 AML problems codes (including ESDI/MSDL and LNK codes), see the SL-1 Maintenance Manual (NTP 553-2301-511). ESDA error messages ESDA 001 n t x ISDN/AP link n is down. The reason is indicated by x. x=6 ESDI/MSDL HDLC hardware failure. Action: Check for AML (ISDN/AP) (CSL) SEERs. Important SEERs are 25-50 - Layer 2 status code 25-60 - Layer 2 function return code x=7 ESDI/MSDL HDLC detected link 3 failure, or far-end disconnect.
17-12 Troubleshooting operational problems AML problems CSA error messages CSA 001 n t x ISDN/AP ink n cannot be brought up automatically. x = 1 The ESDI/MSDL is in an invalid state. Actions: 1. Reseat the ESDI/MSDL card. 2. Disable and enable the ESDI/MSDL card. (DIS ESDI/MSDL and ENL ESDI MSDL commands on pre-Release 18 and DIS AML n LYR2 and ENL AML n LYR2 on Release 18 and later) 3. Replace the ESDI/MSDL. x = 4 ESDI/MSDL failed the test. Action: Replace the ESDI/MSDL.
Troubleshooting operational problems 17-13 AML problems Status and diagnostic commands Use the following commands to determine the link status. The commands are shown using the following conventions: • • The top command, shown in boldface, only applies to systems using an ESDI card and X11 software Release 17 or earlier. The bottom command, shown in boldface, applies to systems using either an ESDI or MSDL card and X11 software Release 18 or greater.
17-14 Troubleshooting operational problems AML problems Note: The ESDI/MSDL port must first be in the Disabled state. If the first attempt to enable the link fails, the ACMS program keeps trying until setup is successful or you enter the DIS ESDI or DIS AML n LYR2 command. Every time the link setup fails, the system prints error messages. ACMS is a background program and continues until the DIS ESDI or DIS AML n LYR2 command is entered, even if the overlay is aborted.
Troubleshooting operational problems 17-15 AML problems DSC ESDI n RLS AML n LYR2 Disconnect the link layer and place the port in the enabled state. This command applies only when the port is in the connected state. ENL CMS n ENL AML n LYR7 Enable AML port number n. This command is successful only when the associated hardware components (ESDI/ MSDL port) are enabled. The ESDI/MSDL port must be in the connected state.
17-16 Troubleshooting operational problems AML problems STAT CMS n STAT AML n Display the status of the AML using ESDI/MSDL port n. STAT ESDI STAT AML n Display the status of all ESDI/MSDL ports. Standard 1.
Troubleshooting operational problems 17-17 AML troubleshooting procedures AML troubleshooting procedures Introduction The procedures in this section describe how to correct problems with the link between the Meridian Mail Modular Option EC and the Meridian 1. System status shows Faulty link to PBX To correct this problem, follow these steps. Step Action 1 Verify that the AML cable is in place and secure.
17-18 Troubleshooting operational problems AML troubleshooting procedures Testing ESDI ports (X11 Release 17 or earlier) To test ESDI ports (X11 Release 17 or earlier), follow these steps. Step Action 1 Enter ENL ESDI n to enable ESDI port n. 2 Verify that the AML port is enabled, and the other port on the ESDI port is configured (with the values IADR=1 and RADR=3) and disabled. When the lamp on the ESDI card is lit, the card is disabled.
Troubleshooting operational problems 17-19 Voice card/channel problems Voice card/channel problems Channel status is Faulty or OutOfService If the channel status is Faulty or OutOfService, follow these steps. Note: The term “voice card” used below refers to either a VP8 or a VP4. Step Action 1 Check the network loop cable connections along the network loop path between the backplane of Meridian Mail to the QPC414 in the Meridian 1.
17-20 Troubleshooting operational problems Voice card/channel problems Step Action Channel status remains Loading 9 Check the SEER printout for any VSS load errors for that particular channel. 10 Check the SEER printout for any driver fault messages (software messages) for that channel. Refer to the Meridian Mail Maintenance Messages (SEERs) (NTP 555-7001-510) manual for interpretation of these SEERs and take corrective measures.
Troubleshooting operational problems 17-21 Voice card/channel problems Channel status Idle but cannot be acquired When the channel status is Idle but cannot be acquired, follow these steps. Step Action 1 Check the status of the channels. 2 Check the SEER printout for messages related to that channel. 3 Take the appropriate action for that SEER. 4 Disable or reenable the channel on the Meridian 1. 5 Verify that the network cable is connected to the assigned port.
17-22 Troubleshooting operational problems Silent channels Silent channels Silent channel—calls have no voice and produce a SEER When you have a silent channel where calls have no voice and produce a SEER, follow these steps. Step Action 1 Check the status of channels by placing a call and watching the status of the channel on the DSP Port Status screen. Load Overlay 80 and do a call trace on the TN that is under test, as outlined in the X11 Input/Output Guide (NTP 553-3001-400).
Troubleshooting operational problems 17-23 Silent channels Step Action 5 Check the QPC414 in the Meridian 1: a. Disable and reseat the QPC414. b. Reenable the QPC414. c. Initialize the Meridian 1. Note: This step will suspend call processing. Avoid it during peak business hours. Silent channel—calls have no voice or SEER response 6 Replace the network loop cable. 7 Replace the voice card. 8 If these procedures are unsuccessful, contact your Nortel Networks support organization.
17-24 Troubleshooting operational problems Administration problems Administration problems When you cannot log on remotely, follow these steps. Cannot log on remotely Step Action Logon unsuccessful on operational terminal 1 See “Troubleshooting terminal problems” on page 16-15. 2 Verify that the local administration terminal, printer, modem, and remote administration terminal are all set up correctly, according to Chapter 10.
Troubleshooting operational problems 17-25 Administration problems When an optional feature was purchased but is unavailable, follow these steps. Optional feature purchased but unavailable Step Action 1 Verify the installed features by checking the Display system record tool (accessible from the TOOLS level).
17-26 Troubleshooting operational problems Administration problems Step Action 2 Examine the SEER printouts for information on where the error is occurring. Consult the Meridian Mail Maintenance Messages (SEERs) Guide (NTP 555-7001-510) for each relevant SEER and the appropriate action to take for that SEER. 3 Verify that the voltage is correct at the CEPS connectors. See “Troubleshooting terminal problems” on page 16-15. 4 Verify that all SCSI cable connections are secure.
Troubleshooting operational problems 17-27 User-reported problems User-reported problems Introduction If a user node is shut down without being disabled first (for example, due to unexpected loss of power), user disk space usage may be incorrect. When the node comes back up, some users may hear the prompt, “Your mailbox is full…your mailbox is empty” when logging in to their mailboxes. Recover from mailbox full…mailbox empty To recover from the condition “mailbox full…mailbox empty,” follow this step.
17-28 Troubleshooting operational problems User-reported problems Message waiting indication is delayed When the message waiting indication is delayed, follow these steps. Step Action 1 Verify that the CSQI and CSQO parameters controlling the message buffer size in the Meridian 1 are sufficient to handle the traffic. See Chapter 12, “Configuring the Meridian 1,” for the recommended parameter values. The Meridian 1 must be initialized after changing these parameters.
Troubleshooting operational problems 17-29 User-reported problems Step Action 4 Verify that the Meridian Mail ACD agents have Transfer (TRN) and Conference (A03) programmed on the correct keys (6 and 7, respectively). 5 Check the configuration against the instructions given in Chapter 12, “Configuring the Meridian 1.” 6 Verify that all Meridian Mail users have a Conference (A03 or A06) key programmed for their telephone set.
17-30 Troubleshooting operational problems User-reported problems Step Action 6 Verify that the Revert DN is a valid DN that can be called by the Meridian Mail agents. a. b. c. d. Open the user’s profile. Move the cursor to Personal Verification Recorded field. Press the [Voice] softkey. When the system prompts you for the DN, enter the Call Sender DN under test. e. If the call is unsuccessful, check the Meridian 1 and Meridian Mail databases for dialing restrictions. Standard 1.
Chapter 18 Hardware maintenance In this chapter Overview 18-2 Power supply replacement 18-3 Printed circuit packs (PCPs) 18-5 Slot allocations for unshadowed configurations 18-6 Slot allocations for shadowed configurations 18-11 Disk unit replacement 18-18 Disk unit replacement—unshadowed system 18-19 Disk unit replacement—shadowed system 18-21 Enable or disable disk shadowing 18-27 Tape drive replacement 18-29 Tape drive maintenance 18-32
18-2 Hardware maintenance Overview Overview Introduction This section provides the following maintenance procedures for the Modular Option EC: • • • • • • power supply replacement printed circuit pack (PCP) replacement disk unit replacement enable and disable disk shadowing, and synchronize disks tape drive replacement tape drive maintenance CAUTION Risk of equipment damage Disconnect power from the Meridian Mail module before removing any components.
Hardware maintenance 18-3 Power supply replacement Power supply replacement Replacing the power supply unit To replace the power supply unit, follow these steps. Step Action 1 Shut off power to the Meridian Mail module using the circuit breakers (AC system) or DCEPS switches (DC system) shown in the following illustrations. 2 Pull out the CEPS or DCEPS unit to be replaced. 3 Insert the replacement unit and lock it in place.
18-4 Hardware maintenance Power supply replacement Power division point for DC Modular Option EC DCEPS Tape Powered by left DCEPS Powered by right DCEPS Disk Disk G100094 Standard 1.
Hardware maintenance 18-5 Printed circuit packs (PCPs) Printed circuit packs (PCPs) The following PCPs are used in Meridian Mail Modular Option EC: Introduction • • • • Slot designations: unshadowed systems Enhanced MMP40 (or MMP40) card Utility card VP4 cards VP8 cards The PCP slot designations for unshadowed systems are shown in – “PCP slot allocations for 1-node unshadowed system” on page 18-6 – “PCP slot allocations for 2-node unshadowed system” on page 18-7 – “PCP slot allocations for 3-node uns
18-6 Hardware maintenance Slot allocations for unshadowed configurations Slot allocations for unshadowed configurations PCP slot allocations for 1-node unshadowed system Module 0 BLANK MSU3 MSU5 7 8 9 10 11 BLANK BLANK BLANK BLANK BLANK BLANK BLANK CEPS VP 4/8 VP 4/8 VP 4/8 BLANK BLANK UTILITY Enhanced MMP40 0 1 2 3 4 5 6 TAPE DISK BLANK MSU1 MSU2 MSU4 Node 1, module 0 Note: Voice processor cards are populated left to right. G100414 Standard 1.
Hardware maintenance 18-7 Slot allocations for unshadowed configurations PCP slot allocations for 2-node unshadowed system Module 0 CEPS BLANK BLANK TAPE DISK Enhanced MMP40 VP 4/8 VP 4/8 VP 4/8 VP 4 CEPS MSU3 MSU5 7 8 9 10 11 VP 4/8 VP 4/8 VP 4/8 BLANK BLANK UTILITY Enhanced MMP40 0 1 2 3 4 5 6 DISK MSU1 MSU2 MSU4 Node 1, module 0 Node 2, module 0 Note: Voice processor cards are populated left to right in node 1, then left to right in node 2. G100415 Standard 1.
18-8 Hardware maintenance Slot allocations for unshadowed configurations PCP slot allocations for 3-node unshadowed system Module 0 CEPS MSU3 MSU5 7 8 9 10 11 DISK power BLANK TAPE DISK Enhanced MMP40 VP 4/8 VP 4/8 VP 4/8 VP 4 CEPS VP 4/8 VP 4/8 VP 4/8 VP 4 Entopia UTILITY Enhanced MMP40 0 1 2 3 4 5 6 DISK MSU1 MSU2 MSU4 Node 1, module 0 Node 2, module 0 Node 3, module 0 Note 1: Node 1 of a 3-node system has 0 ports.
Hardware maintenance 18-9 Slot allocations for unshadowed configurations PCP slot allocations for 4-node unshadowed system Module 1 MSU3 MSU5 7 8 9 10 11 BLANK BLANK BLANK BLANK BLANK BLANK BLANK BLANK BLANK Enhanced MMP40 CEPS VP 4/8 VP 4/8 VP 4/8 VP 4 BLANK 0 1 2 3 4 5 6 DISK BLANK MSU1 MSU2 MSU4 Module 0 CEPS MSU3 MSU5 7 8 9 10 11 DISK power BLANK TAPE DISK Enhanced MMP40 VP 4/8 VP 4/8 VP 4/8 VP 4 CEPS VP 4/8 VP 4/8 VP 4/8 VP 4 Enhanced MMP40 UTILITY Enhanced MMP40 0 1 2 3 4 5 6 D
18-10 Hardware maintenance Slot allocations for unshadowed configurations PCP slot allocations for 5-node unshadowed system Module 1 MSU3 MSU5 7 8 9 10 11 BLANK BLANK BLANK DISK Enhanced MMP40 VP 4/8 VP 4/8 VP 4/8 VP 4 CEPS Enhanced MMP40 CEPS VP 4/8 VP 4/8 VP 4/8 VP 4 BLANK 0 1 2 3 4 5 6 DISK MSU1 MSU2 MSU4 Module 0 CEPS MSU3 MSU5 7 8 9 10 11 DISK power BLANK TAPE DISK Enhanced MMP40 VP 4/8 VP 4/8 VP 4/8 VP 4 CEPS VP 4/8 VP 4/8 VP 4/8 VP 4 Enhanced MMP40 UTILITY Enhanced MMP40 0 1 2 3
Hardware maintenance 18-11 Slot allocations for shadowed configurations Slot allocations for shadowed configurations Note: The shadowed disk is above the particular node’s prime disk.
18-12 Hardware maintenance Slot allocations for shadowed configurations PCP slot allocations for 2-node shadowed system Module 0 CEPS MSU3 MSU5 7 8 9 10 11 TAPE DISK power DISK power DISK DISK Enhanced MMP40 VP 4/8 VP 4/8 VP 4/8 VP 4 CEPS VP 4/8 VP 4/8 VP 4/8 BLANK BLANK UTILITY Enhanced MMP40 0 1 2 3 4 5 6 MSU1 MSU2 MSU4 Node 1, module 0 Node 2, module 0 Shadowed disk with power pack Note: Voice processor nodes are populated left to right in node 1, then left to right in node 2.
Hardware maintenance 18-13 Slot allocations for shadowed configurations PCP slot allocations for 3-node shadowed system Module 1 MSU3 MSU5 7 8 9 10 11 DISK power BLANK BLANK BLANK BLANK BLANK BLANK BLANK VP 4/8 VP 4/8 VP 4/8 VP 4 BLANK CEPS Enhanced MMP40 0 1 2 3 4 5 6 BLANK DISK BLANK MSU1 MSU2 MSU4 Module 0 MSU3 MSU5 7 8 9 10 11 DISK power DISK power DISK DISK TAPE Enhanced MMP40 VP 4/8 VP 4/8 VP 4/8 VP 4 CEPS UTILITY Enhanced MMP40 CEPS BLANK BLANK BLANK BLANK BLANK 0 1 2 3 4 5 6 M
18-14 Hardware maintenance Slot allocations for shadowed configurations PCP slot allocations for 4-node shadowed system Module 1 MSU3 MSU5 7 8 9 10 11 BLANK DISK power DISK power DISK DISK Enhanced MMP40 VP 4/8 VP 4/8 VP 4/8 VP 4 CEPS Enhanced MMP40 CEPS VP 4/8 VP 4/8 VP 4/8 VP 4 BLANK 0 1 2 3 4 5 6 MSU1 MSU2 MSU4 Module 0 MSU3 MSU5 7 8 9 10 11 TAPE DISK power DISK power DISK DISK Enhanced MMP40 VP 4/8 VP 4/8 VP 4/8 VP 4 CEPS UTILITY Enhanced MMP40 CEPS BLANK BLANK BLANK BLANK BLANK
Hardware maintenance 18-15 Slot allocations for shadowed configurations PCP slot allocations for 5-node shadowed system Module 2 DISK power BLANK BLANK DISK BLANK MSU1 MSU2 MSU4 BLANK BLANK BLANK BLANK BLANK BLANK VP 4/8 VP 4/8 VP 4/8 VP 4 BLANK CEPS MSU3 MSU5 7 8 9 10 11 Enhanced MMP40 0 1 2 3 4 5 6 Module 1 CEPS DISK power DISK power DISK DISK BLANK MSU1 MSU2 MSU4 Enhanced MMP40 VP 4/8 VP 4/8 VP 4/8 VP 4 CEPS MSU3 MSU5 7 8 9 10 11 VP 4/8 VP 4/8 VP 4/8 VP 4 BLANK BLANK Enhanced MMP40
18-16 Hardware maintenance Slot allocations for shadowed configurations PCP replacement CAUTION Risk of equipment damage The circuit packs and disk drives are susceptible to static damage. Before handling circuit packs, wear an antistatic wrist strap. Note: Only the voice processor cards are hot-pluggable. However, they must be disabled prior to removal. Use the System Status and Maintenance function from the system administration menu to disable voice cards.
Hardware maintenance 18-17 Slot allocations for shadowed configurations Step Action 4 Check the new card to make sure it is not bent and that there are no loose parts. Note: If you do not install the new card immediately, keep it in an electrostatic discharge (ESD) protective container. 5 To install the new card in the module, align it with the slots in the module (the locking levers are still open). Then gently slide the card into the module. 6 Seat and lock the card: a.
18-18 Hardware maintenance Disk unit replacement Disk unit replacement Introduction The mass storage units that are supported in Meridian Mail Release 11 for the Modular Option EC system are listed in Chapter 7, “Installing the disk drives and tape drive.” DANGER Risk of electrical shock Power off the Meridian Mail module before removing and replacing the disk unit.
Hardware maintenance 18-19 Disk unit replacement—unshadowed system Disk unit replacement—unshadowed system Replacing a disk in an unshadowed system To replace a disk in an unshadowed system, follow these steps. Step Action 1 Loosen the screw on the faceplate that covers the disk drive and tape drive area, and slide the faceplate up and out. 2 Verify that the disk drive has the same PEC, including suffix, as shown on the packing slip. 3 Verify that the SCSI IDs are set to 0.
18-20 Hardware maintenance Disk unit replacement—unshadowed system Step Action 9 Is the replacement disk drive of equal or greater capacity? IF THEN equal capacity perform a restore from backup. See Chapter 6, “Restore system from backup,” in the System Installation and Modification Guide (NTP 555-7001-215). greater capacity perform a restore from backup and then run the Hardware modify. See Chapter 3, “Comprehensive upgrade,” in the System Installation and Modification Guide (NTP 555-7001-215).
Hardware maintenance 18-21 Disk unit replacement—shadowed system Disk unit replacement—shadowed system Introduction Disk shadowing is available for Modular Option EC systems. Dissimilar disk drives can be used in the same node provided the smaller sized disk (that is, the primary disk) has its SCSI address set to 0. Disk shadowing Disk shadowing is a process in which the data from one disk is recorded to a second disk to provide protection against loss of data in the event a disk failure occurs.
18-22 Hardware maintenance Disk unit replacement—shadowed system illustrations in Chapter 7 show the location of the jumpers and SCSI ID settings for the different disk drive models.
Hardware maintenance 18-23 Disk unit replacement—shadowed system Step Action 9 Is the replacement disk drive of equal or greater capacity? IF the replacement disk drive is of equal capacity THEN perform a restore from backup. See Chapter 6, “Restore system from backup,” in the System Installation and Modification Guide (NTP 555-7001-215). greater capacity perform a restore from backup, and then run the Hardware modify.
18-24 Hardware maintenance Disk unit replacement—shadowed system Step Action d. Ensure that all other settings (for example, parity) are correct. Refer to the disk drive illustrations in Chapter 7. Note: Verify that the backplane switches are set to shadowing configuration. Refer to Chapter 8, “Configuring the backplane and inspecting the printed circuit packs,” for the correct switch settings. e. Open the locking levers and align the new disk drive with the appropriate MSU slot in the module.
Hardware maintenance 18-25 Disk unit replacement—shadowed system Step Action 5 Is the replacement disk drive of equal or greater capacity? IF the replacement disk drive is of equal capacity THEN perform a restore from backup. See Chapter 6, “Restore system from backup,” in the System Installation and Modification Guide (NTP 555-7001-215). greater capacity perform a restore from backup, and then run the Hardware modify.
18-26 Hardware maintenance Disk unit replacement—shadowed system At the time that expansion to a shadowed system is performed, install the secondary disk (in a shadowed system the disk unit also contains an auxiliary power unit) in the system. The NT PEC codes for the different disk/power units are as follows: – – – – Standard 1.0 300 Mbyte 1.0 Gbyte 2.0 Gbyte 4.
Hardware maintenance 18-27 Enable or disable disk shadowing Enable or disable disk shadowing Introduction If you have the disk shadowing feature, disks are added to Meridian Mail in pairs. When new data is written to disk, both drives in a pair are updated at the same time with the same information. If one of the drives in a pair fails, it can be removed from service and replaced without loss of data or unscheduled interruption of service.
18-28 Hardware maintenance Enable or disable disk shadowing Step Action 3 To select Disk Maintenance, enter the number corresponding to the item and press Return. The Disk Maintenance screen appears.
Hardware maintenance 18-29 Tape drive replacement Tape drive replacement The tape drive should be replaced when you receive repeated errors when you write to tape, and the problem cannot be fixed by cleaning the tape heads and using a new tape. Introduction Also, replace the tape drive if the light on the front of the tape drive is out, or if you cannot hear the tape spinning during backup or restore. CAUTION Risk of equipment damage Use great care when you install the tape drive.
18-30 Hardware maintenance Tape drive replacement Archive tape drive connectors and jumper settings Power connector Pin 1 Terminating resistors removed Buffer disconnect Size (16K) Operation mode PWA SCSI ID =1 Jumper ID 2 block ID 1 ID 0 PWA Pin 1 SCSI connector G100025 Tandberg tape drive and jumper settings Terminating resistors removed Tpwr Select 0 1 2 SCSI ID= 1 Parity In Out Test G100016 Standard 1.
Hardware maintenance 18-31 Tape drive replacement Tandberg tape drive connectors (front view) Service port/ Test connector J3 Power connector Termination resistor networks RP1-3 SCSI interface connector J1 Test connector SCSI connector G100022 Note: Terminator resistors are removed. Standard 1.
18-32 Hardware maintenance Tape drive maintenance Tape drive maintenance Introduction Preventive maintenance of the tape drive involves periodic cleaning (after every four to six hours of use). Establish a regular cleaning schedule and observe the following precautions: • • • • • Maintain a clean, dust-free environment within the temperature and humidity limits listed in the specifications of the Meridian Mail system.
Hardware maintenance 18-33 Tape drive maintenance swabs, or any industry-acceptable head-cleaning swabs, 15cm (six inches) or longer Note: If you have a Tandberg tape drive, do not use the cleaning procedures for Archive tape drives.
18-34 Hardware maintenance Tape drive maintenance Step Action Cleaning the Archive tape drive with swabs and fluid 11 Insert the cleaning cartridge into the tape drive, and lock it into place. 12 Move the dry pad using four strokes of the guide rod. Move the rod as far as it will go each time. 13 Remove the cleaning cartridge. Store it with the dry pad in its original carton until the next use. Use this procedure only if you have an Archive tape drive.
Hardware maintenance 18-35 Tape drive maintenance Step Action Archive tape drive cleaning Sensor holes Tape head Cotton swab G100003 Standard 1.0 6 Discard the used swab and repeat steps 4 and 5 with new swabs until the swab shows no signs of dirt. 7 Use a new, dry swab to remove any remaining cleaning fluid from the head. 8 Allow two minutes for the tape head to dry before inserting a tape. 9 Release the head-loading lever away from the load position.
18-36 Hardware maintenance Tape drive maintenance Cleaning the Tandberg tape drive Follow the steps in this procedure if you are cleaning the Tandberg tape drive. If you have an Archive tape drive, refer to “Cleaning the Archive tape drive with the cleaning kit” on page 18-33, or “Cleaning the Archive tape drive with swabs and fluid” on page 18-34. Step Action 1 Press the release button on the tape drive (see the following illustration). The tape drive door opens.
Hardware maintenance 18-37 Tape drive maintenance Step Action 7 After a suitable period (that is, several minutes), press the release button to disengage the cartridge. The door opens and the tape drive stops running. 8 Remove the cartridge and store it in its original container. Store the cleaning cartridge in its original container and put it away until its next use. 9 Standard 1.0 Wait a couple of minutes for the tape heads to dry before using the tape drive.
18-38 Hardware maintenance Tape drive maintenance Standard 1.
Chapter 19 Common disk subsystem problems In this chapter Overview 19-2 Disk problems identified by SEERs 19-4 Data loss and disk replacement 19-6
19-2 Common disk subsystem problems Overview Overview When disk subsystem problems are suspected, check the following: Introduction • • • • • device jumpers bus termination power SCSI device sanity test relevant SEER messages, especially Maintenance Actions, and SEERs of classes 11 to 14, 31, and 66 Device jumpers Jumpers are used to set the SCSI ID, as well as other options on the disk and tape drives.
Common disk subsystem problems 19-3 Overview Disk drive sanity test To conduct a sanity test on a disk drive, follow this step. Step Action 1 Power on both sides of the module that contains the tape drive. As power is applied, the LED on each disk drive should come on briefly and go off. It should not remain lit. Standard 1.
19-4 Common disk subsystem problems Disk problems identified by SEERs Disk problems identified by SEERs Introduction Disk problems are reported by the disk manager in a Class 66 SEER. The complete list of these SEERs can be found in Meridian Mail Maintenance Messages (SEERs) (NTP 555-7001-510). The purpose of this section is to give further details about the most common SEERs.
Common disk subsystem problems 19-5 Disk problems identified by SEERs Drive error 129 indicates the disk cannot be seen by the system. This is the most common error message. It is usually caused by incorrect SCSI ID jumpering on the drive itself or by a bad connection along the SCSI bus. • • • Standard 1.0 Verify that the disk drive is properly seated. Check the jumpers on the disk drive. See Chapter 7 for details.
19-6 Common disk subsystem problems Data loss and disk replacement Data loss and disk replacement Introduction When a disk fails and needs to be replaced, the following backups can limit data loss: • • Tape backups A tape backup may have been performed prior to the failure. A tape backup can often be made after the failure. A system relies on tape backups to reduce data loss during disk replacement.
Appendix A Terminal configuration In this appendix Overview A-2 Configuring an HP700/32 terminal A-3 Configuring a VT420 terminal A-7 Configuring a VT520 terminal A-9 Configuring an NT220 terminal A-16 Configuring an HP700/22 terminal A-19 Configuring a VT320 terminal A-22 Configuring a VT220 terminal A-24
A-2 Terminal configuration Overview Overview Introduction Several different models of administration terminal can be used with Meridian Mail. This appendix shows how to configure each terminal for proper data communications with Meridian Mail. Chapter 10, “Installing, cabling, and configuring peripheral devices,” shows how to cable these terminals to the printer and to the A/B switchbox.
Terminal configuration A-3 Configuring an HP700/32 terminal Configuring an HP700/32 terminal Configuring an HP700/32 terminal To configure an HP700-32 terminal, follow these steps. Step Action 1 Power on the terminal. 2 Enter setup mode by pressing the SETUP key located on the top row of function keys. If no key is marked SETUP, press the third key from the left in the top row. The Global Set-Up screen is displayed with the current setup values.
A-4 Terminal configuration Configuring an HP700/32 terminal HP700/32 setup screens GLOBAL USER Host Port Background Screen Saver Refresh Rate Key Click Keyboard Message Translations Setup Translations Clear Display Clear Comm ROM Revision GLOBAL USER Smooth Scroll Curser Type Curser 2nd Message Line Message Line Status Line On Line Local Echo Auto Wrap Auto Linefeed Display Ctrl Codes EMULATION PORT 1 PORT 2 KEYBRD PROGRAM PORT 2 KEYBRD PROGRAM 1 Dark 10 Min 72 Hz Yes U.S.
Terminal configuration A-5 Configuring an HP700/32 terminal HP700/32 setup screens (continued) GLOBAL USER Emulation Terminal Id Control Codes Characters Mode Preferred Char Set Keypad Mode Curser Keys Print Scroll Region User Features Locked User Keys Locked Data Processing Keys GLOBAL USER Communication Data Length Parity Stop Bits Xmit Baud Recv Baud Xmit Pace Recv Pace Limited Transmit DSRI CTS EMULATION PORT 1 PORT 2 KEYBRD PROGRAM PORT 2 KEYBRD PROGRAM VT320 VT220 7-Bit 8-Bit DEC Supp
A-6 Terminal configuration Configuring an HP700/32 terminal HP700/32 setup screens (continued) GLOBAL USER EMULATION Communication Data Length Parity Stop Bits Xmit Baud Recv Baud Xmit Pace Recv Pace Limited Transmit Break Duration Aux Printer Type GLOBAL PORT 1 PORT 2 KEYBRD PROGRAM PORT 2 KEYBRD PROGRAM Full Duplex 8-Bits None 1 9600 =Xmit DSR/Xon/Xoff Xoff at 128 Off 170ms National USER Lock Key Kbd Lock Enable Save Tabs Auto Repeat Margin Bell Warning Bell Auto AnswerBack Answerback = Co
Terminal configuration A-7 Configuring a VT420 terminal Configuring a VT420 terminal Configuring a VT420 terminal To configure a VT420 terminal, follow these steps. Step Action 1 Power on the terminal. 2 Enter setup mode by pressing the SETUP key located in the top row of function keys. If no key is marked SETUP, press the third key from the left in the top row. The Setup Directory screen is displayed with the current setup values.
A-8 Terminal configuration Configuring a VT420 terminal VT420 setup screens Set-Up Directory Global Display General Comm Printer Keyboard ______ _______ _______ ____ _______ ________ Clear Display Clear Comm Reset Session Recall Save _____________ __________ _____________ ______ ____ Set-up = English Canadian (English) Keyboard Default Enable Sessions Disable Sessions Exit Screen Align ____ ____________ Tab ___ Global Set-Up To Next Set-Up To Directory ______________ ____________ 0n Line Sessions on Com
Terminal configuration A-9 Configuring a VT520 terminal Configuring a VT520 terminal Configure a VT520 terminal To configure a VT520 terminal, follow these steps. Step Action 1 Power on the terminal. 2 Enter setup mode by pressing the SETUP key located in the top row of function keys. If no key is marked SETUP, press the third key from the left in the top row. The Main Set-Up window is displayed. Actions Session Display Terminal type ASCII emulation Keyboard Communication Modem Printer Tabs...
A-10 Terminal configuration Configuring a VT520 terminal Step Action 4 When the setup feature is highlighted, use one of the following methods to select the appropriate settings: IF THEN a solid triangle appears beside the setup feature use the right arrow key to automatically display the pop-up window of associated settings. See the following illustration for an example. a box appears beside the setup feature press Enter to toggle the setting for the selected feature on or off.
Terminal configuration A-11 Configuring a VT520 terminal VT520 setup values Setup feature Actions Session First level Mandatory setting or description Clear display Press Enter to clear the display. Clear communications Press Enter to clear communications. Reset this session Press Enter to reset this session. Restore factory defaults Press Enter to restore the factory default. Clock Press Enter to set the VT520 clock. Calculator Press Enter to use the VT520 calculator.
A-12 Terminal configuration Configuring a VT520 terminal Setup feature First level Mandatory setting or description Display Lines per screen 24, 25, or 26 Lines per page 24 lines X 01 pages Review previous lines ON Columns per page 80 columns, clear on change Status display Local status Scrolling mode Jump Screen background Dark Cursor display Enable cursor, Block, Blink. Cursor coupling Set to Vertical and Page.
Terminal configuration A-13 Configuring a VT520 terminal Setup feature First level Mandatory setting or description Keyboard VT keyboard language Select appropriate language—Canadian English (PC keyboard language) Define key . . . Use Define Key Editor screen to set the following: F1=Hold Ignore Alt F2=Print ,< and .
A-14 Terminal configuration Configuring a VT520 terminal Setup feature First level Mandatory setting or description Communication Port select . . . See “Port selection for VT520” on page A-15.
Terminal configuration A-15 Configuring a VT520 terminal Setup feature First level Mandatory setting or description Tabs Tabs Set-Up Screen Set-up language User dependent On-line ON Save settings When settings are complete, press Enter to save. Restore settings Exit Set-up Port selection for VT520 S1 S2 S3 S4 Comm Comm Comm Comm Off Off com1 com2 Print com3 Print com3 Print com3 Print com3 G101082 Standard 1.
A-16 Terminal configuration Configuring an NT220 terminal Configuring an NT220 terminal Configuring an NT220 terminal To configure an NT220 terminal, follow these steps. Step Action 1 Power on the terminal. 2 Enter setup mode by pressing the SETUP key located in the top row of function keys. If no key is marked SETUP, press the third key from the left in the top row. The General Set-Up screen is displayed with the current setup values.
Terminal configuration A-17 Configuring an NT220 terminal NT220 setup screens General Set-Up To Next Set-Up Screen NT220 Mode, Bit Controls On Line Clear Display User Defined Keys Unlocked Clear Communications User Features Unlocked Reset Terminal Application Keypad Recall Saved Values Normal Cursor Keys Save Current Values No New Line Default Values Set-Up = English Refresh Rate = 60 Hz North American Keyboard Printer Comm. Set-Up Host Comm.
A-18 Terminal configuration Configuring an NT220 terminal NT220 setup screens (continued) Display Set-Up Keyboard Set-Up To Next Set-Up Screen Typewriter Keys 80 Columns Caps Lock Interpret Controls Auto Repeat Auto Wrap Keyclick Jump Scroll Margin Bell Light Text, Dark Screen Warning Bell Cursor Break Block Cursor Style Multinational Flip Off DEL = DEL; Shift/DEL = BS Answerback/Tab Set-Up Enhance/Block Mode Set-Up To Next Set-Up Screen CRT Saver Enabled No Auto Answerback Clear
Terminal configuration A-19 Configuring an HP700/22 terminal Configuring an HP700/22 terminal Configuring an HP700/22 terminal To configure an HP700/22 terminal, follow these steps. Step Action 1 Power on the terminal. 2 Enter setup mode by pressing the SETUP key located on the top row of function keys. If no key is marked SETUP, press the third key from the left on the top row. The General setup screen is displayed with the current setup values.
A-20 Terminal configuration Configuring an HP700/22 terminal HP700/22 setup screens Clear Display Recall Terminal Mode On Line Columns Smooth Scroll Block Cursor Cursor OFF Light Background Inhibit Auto Wrap New Line MultiPage Status Line General Setup Clear Communications Reset Terminal Save Default Setup = English EM200, 7 Bit Ctrls YES 80 YES YES NO NO NO NO NO Indicator EM100 ID Interpret Control Mode User Features Locked User Defined Keys Locked Numeric Mode Keypad Normal Mode Cursor Keys Nationa
Terminal configuration A-21 Configuring an HP700/22 terminal HP700/22 setup screens (continued) Keyboard Setup Keyboard Language Keyclick Margin Bell Warning Bell North American YES YES YES Answerback = Conceal Answerback T T Data Processing Keys Shift Lock Break Auto Repeat NO NO YES YES Auto Answerback NO Clear All Tabs T T T Set 8 Column Tabs T T T T 1234567890123456789012345678901234567890123456789012345678901234567890123 T T T T T T 12345678901234567890123456789012345678901
A-22 Terminal configuration Configuring a VT320 terminal Configuring a VT320 terminal Configuring a VT320 terminal To configure a VT320 terminal, follow these steps. Step Action 1 Power on the terminal. 2 Enter setup mode by pressing the SETUP key located in the top row of function keys. If no key is marked SETUP, press the third key from the left in the top row. The Setup Directory screen is displayed with the current setup values.
Terminal configuration A-23 Configuring a VT320 terminal VT320 setup screens Set-Up Directory Display General Comm Printer Keyboard _______ _______ ____ _______ ________ On Line Clear Display Clear Comm Reset Terminal _____________ __________ ______________ Set-up=English North American Keyboard Default Tab ___ Recall ______ Exit ____ Save ____ Display Set-Up To Next Set-Up To Directory 80 Columns Interpret Controls ______________ ____________ Auto Wrap Jump Scroll Light Text, Dark Screen Cursor Block
A-24 Terminal configuration Configuring a VT220 terminal Configuring a VT220 terminal Configuring a VT220 terminal To configure a VT220 terminal, follow these steps. Step Action 1 Power on the terminal. 2 Enter setup mode by pressing the SETUP key located in the top row of function keys. If no key is marked SETUP, press the third key from the left in the top row. The Setup Directory screen is displayed with the current setup values.
Terminal configuration A-25 Configuring a VT220 terminal VT220 setup screens Set-Up Directory Display General Comm Printer Keyboard _______ _______ ____ _______ ________ On Line Clear Display Clear Comm Reset Terminal _____________ __________ ______________ Set-up=English North American Keyboard Default Tab ___ Recall ______ Exit ____ Save ____ Display Set-Up To Next Set-Up To Directory 80 Columns Interpret Controls ______________ ____________ Auto Wrap Jump Scroll Light Text, Dark Screen Cursor Block
A-26 Terminal configuration Configuring a VT220 terminal Standard 1.
Appendix B Modem configurations In this appendix Overview B-2 Supported modems B-3 Connecting the modem to the administration terminal B-5 U.S.
B-2 Modem configurations Overview Overview Introduction Each modem supplied with Meridian Mail needs to be configured before use. Modems must be configured so that the baud rate matches that of the terminal and the CPU’s nonvolatile random access memory (NVRAM). Connection speed The modems are configured so that the connection from the modems to Meridian Mail operates at a speed that is independent of the telephone line connection.
Modem configurations B-3 Supported modems Supported modems The following table lists the modem models that are supported in Meridian Mail Release 13, whether the modem can be used for local or remote access, and in which bps operation it can be used. Introduction Supported modems Local modem (console speed) Remote access modem (line speed) 2400 bps 9600 bps 2400 bps 9600 bps U.S. Robotics Sportster 14.
B-4 Modem configurations Supported modems • Ven-Tel modems This section describes how to configure the Ven-Tel modem as either a local or a remote access modem. Refer to the appropriate section for the modem you are using. Standard 1.
Modem configurations B-5 Connecting the modem to the administration terminal Connecting the modem to the administration terminal Introduction Before use, configure the local and remote modems. The local modem is the one connected to the Meridian Mail system. You need to connect the modem to a VT220 terminal (the Meridian Mail administration terminal) and send commands to the modem as described. The remote modem is the one used by offsite personnel to dial in to a Meridian Mail system.
B-6 Modem configurations Connecting the modem to the administration terminal Step Action 6 Set the terminal to the same speed that the Meridian Mail administration terminal uses, either 2400 bps or 9600 bps. The modem automatically saves this speed when the configuration is saved. Standard 1.0 7 Program the modem. Refer to the appropriate section of this chapter for the modem you are programming. 8 Disconnect the administration terminal from the modem cable.
Modem configurations B-7 U.S. Robotics modem U.S. Robotics modem Introduction The U.S. Robotics Sportster 14.4 modem has DIP switches on the rear (see the following illustration). These have to be set as indicated in the configuration instructions. The down position is On, and the switches are numbered from 1 through 8. Note: You can use the U.S. Robotics modem to dial in to Meridian Mail systems that use other brands of local modem (for example, Ven-Tel EC2400-33).
B-8 Modem configurations U.S. Robotics modem Configuring the U.S. Robotics Sportster 14.4 modem as a local modem To configure the U.S. Robotics Sportster 14.4 modem as a local modem, follow these steps. Step Action 1 Power off the modem. 2 Set DIP switches 1, 3, 7, and 8 to the down position for all programming (all other switches should be up). 3 Power on the modem. 4 Enter the commands below, from the administration terminal, to configure the modem.
Modem configurations B-9 U.S. Robotics modem Step Action 4 Standard 1.0 Enter these commands from the administration terminal (set to either 2400 bps or 9600 bps) to configure the modem. AT&F0 (response is OK) ATS0=0 (response is OK) ATY0 (response is OK) AT&M0 (response is OK) AT&W0 (response is OK) AT&W1 (response is OK) 5 Power off the modem. 6 Set DIP switches 3, 5, and 8 to down (all other switches should be up).
B-10 Modem configurations Racal modem Racal modem To configure the Racal ALM 3223 modem, use the administration terminal set up for either 2400 bps or 9600 bps operation. Introduction Note: There are no DIP switches for this modem. Refer to one of the following procedures: Procedures • “Configuring the Racal ALM3223 modem as a local modem” below, to configure the Racal as a local modem operating at either 2400 bps or 9600 bps.
Modem configurations B-11 Racal modem Step Action 2 Configuring the Racal ALM3223 modem as a remote-access modem Enter the following commands from the terminal: AT&F (response is OK) AT&Y0 (response is OK) AT0, 0 (response is OK) AT1 (response is OK) AT0 (response is OK) AT&D0 (response is OK) AT&S2 (response is OK) ATS61=3 (response is OK) ATS43=3 (response is OK) ATS44=7 (response is OK) ATQ1
B-12 Modem configurations Hayes modem Hayes modem Introduction To configure the Hayes Optima 144 modem, use the administration terminal set up for either 2400 bps or 9600 bps operation. Note: There are no DIP switches for this modem.
Modem configurations B-13 Hayes modem Configuring the Hayes To configure the Hayes Optima 144 modem as a remote-access Optima 144 modem as modem, follow these steps. a remote-access modem Step Action Standard 1.0 1 Connect the modem to the administration terminal (see “Connecting the modem” on page B-5).
B-14 Modem configurations UDS modems UDS modems Introduction The following versions of UDS modems are supported in Release 13 of Meridian Mail: • • UDS 2440 modem 2440 This modem can be used as a local modem operating at either 2400 bps or 9600 bps, or as a remoteaccess modem operating at 2400 bps. The UDS 2440 can be configured using either the front panel or the administration terminal.
Modem configurations B-15 UDS modems • “Configuring the UDS 2440 modem as a local 9600 bps modem” on page B-18 “Configuring the UDS 2440 modem as a local 9600 bps modem” on page B-20 “Configuring the UDS 2440 as a remote-access 2400 bps modem” on page B-20 • • Configuring the UDS To use the terminal to configure the UDS 2440 modem as the 2440 modem as a local local modem operating at 2400 bps, follow these steps.
B-16 Modem configurations UDS modems Configuring the UDS To use the front panel to configure the UDS 2440 modem as the 2440 modem as a local local modem operating at 2400 bps, follow these steps. 2400 bps modem Note: The front panel of the modem contains a small display and several buttons (YES, NO, and TALK) that are used to configure the modem. Step Action 1 Plug in the modem and turn it on. 2 Press the YES button until OFFLINE appears in the display window.
Modem configurations B-17 UDS modems Prompt PROTOCOL? Response NO If this configuration is different from the stored configuration, SAVE appears; otherwise OFFLINE is displayed.
B-18 Modem configurations UDS modems Prompt Response PIN OPTS? NO MSG OPTS? NO SECURITY? NO DISC OPTS? NO SREGS? NO OPTIONS? NO PROTOCOL? NO If this configuration is different from the stored configuration, SAVE appears; otherwise OFFLINE is displayed. SAVE? YES SAVING (appears for two seconds) OFFLINE Configuring the UDS To use the front panel to configure the UDS 2440 modem as the 2440 modem as a local local modem operating at 9600 bps, follow these steps. 9600 bps modem Step Action 1 Standard 1.
Modem configurations B-19 UDS modems Step Action 2 Respond to the appropriate prompt as outlined in the following table. UDS 2440 modem configuration (front panel method) Prompt Response OPTIONS? YES FACTORY? YES Factory 3? YES Data OPTS? YES DTE OPTS? YES DTE RATE? 9600 DTE ECHO? YES ECHO d? YES AT' CMDS? YES AT' CMDS d? YES OPTIONS? YES PIN OPTS? YES CD OPTS? YES CD Normal? YES SAVE? YES 3 Advance to the next prompt by pressing NO.
B-20 Modem configurations UDS modems Configuring the UDS To use the terminal to configure the UDS 2440 modem as the 2440 modem as a local local modem operating at 9600 bps, follow this step. 9600 bps modem Step Action 1 Enter the commands, as shown in the following table, on the administration terminal to configure the modem.
Modem configurations B-21 UDS modems UDS 224 A/D modem Refer to one of the following procedures: • “Configuring the UDS 224 A/D as a local 2400 bps modem” below “Configuring the UDS 224 A/D as a 9600 bps local modem” on page B-23 “Configuring the UDS 224 A/D as a 2400 bps remoteaccess modem” on page B-23 • • Configuring the UDS 224 A/D as a local 2400 bps modem To configure the UDS 224 A/D modem as a local 2400 bps modem, follow these stepsl.
B-22 Modem configurations UDS modems UDS EC 224 A/D modem hardware configuration for 2400 bps operation Front panel switches Rotary switch: —DATA position when using terminal to dial. —TALK position when using TELSET to dial. Switch to DATA position once connected. Three-position toggle switch: HI position 2400 bps Speed Select.
Modem configurations B-23 UDS modems Configuring the UDS 224 A/D as a 9600 bps local modem To configure the UDS 224 A/D modem as a local modem operating at 9600 bps, follow these steps. Step Action 1 Put the front panel rotary switch in the Data position. 2 Set the modem DIP switches as defined in “UDS EC 224 A/D modem hardware configuration for 2400 bps operation” on page B-22. 3 Connect the modem to a terminal using a straight-through cable. 4 Enter at&f &c1 &d0 %v2 S0=1 and press .
B-24 Modem configurations UDS modems UDS EC 224 A/D modem hardware configuration for 9600 bps operation Front panel switches Rotary switch: —DATA position when using terminal to dial. —TALK position when using TELSET to dial. Switch to DATA position once connected. Three-position toggle switch: HI position 2400 bps Speed Select.
Modem configurations B-25 Ven-Tel modems Ven-Tel modems The following versions of Ven-Tel modems are supported in Release 13 of Meridian Mail: Introduction • 2400-33, rev. 5.2 or 6.0 This modem can be used as a local modem operating at either 2400 bps or 9600 bps, or as a remote-access modem operating at 2400 bps. 2400-33 Plus II This modem can be used as a local modem operating at either 2400 bps or 9600 bps, or as a remote-access modem operating at 2400 bps.
B-26 Modem configurations Ven-Tel modems Step Action 3 Set the switches as follows: S2-1 ON Modem assumes data terminal ready (DTR) is on. S2-2 OFF Not used. S2-3 OFF Not used. S2-4 OFF Not used. S2-5 OFF Not used. S2-6 OFF Not used. S2-7 ON Speaker enabled. S2-8 ON Modem will respond to commands. S2-9 ON NVRAM Model command set enabled. S2-10 OFF Not used. Setting the switches on the Ven-Tel 9600 Plus/ 9600 Plus II modem You must set SW2.
Modem configurations B-27 Ven-Tel modems Settings for SW2 for the Ven-Tel 9600 Plus modem SW2 1 Setting Force CTS/Override &R command ON CTS Follows &R command OFF CD Forced/Override &C command ON CD Follows &C command OFF DSR Forced/Override &S command ON DSR Follows &S command OFF Disable AT commands ON Enable AT commands OFF 4-wire leased line (9600 Plus II) ON 2-wire leased line OFF 6 Modem reset see note 7 Not used 8 Not used 2 3 4 5 Note: SW2-6 is used to reset the mode
B-28 Modem configurations Ven-Tel modems Settings for SW6 for the Ven-Tel 9600 Plus II modem SW6 1 2 3 4 Configuring the Ven-Tel 2400-33/2400 Plus II as a local 9600 bps modem Setting Telset Enable ON Telset Disable OFF Telset Enable ON Telset Disable OFF Telco J3 M1 Enabled/A Disabled ON Telco J3 M1 Disabled/A Enabled OFF J3 MIC Enabled/A1 Disabled ON J3 MIC Disabled/A1 Enabled OFF To configure the Ven-Tel 2400-33/2400 Plus II as a local 9600 bps modem through the administration termina
Modem configurations B-29 Ven-Tel modems Ven-Tel 2400-33/2400 Plus II modem configuration commands Enter the following command System response at&f OK at&c1 OK at&d0 OK at3 OK at0 OK at11 OK ats0=1 OK ats64=1 OK at e0 s14=12 No response is seen on the terminal after this command.
B-30 Modem configurations Ven-Tel modems Ven-Tel 9600 Plus/9600 Plus II modem configuration commands Enter the following command System response at&f OK at&c1 OK at3 OK at0 OK at%f2 OK at0 OK ats0=1 OK ate0 q1 No response is seen on the terminal after this command at&w Configuring the Ven-Tel 2400-33/2400 Plus II as a local 2400 bps modem You can use the Ven-Tel 2400-33/Plus II modem as a local 2400 bps mo
Modem configurations B-31 Ven-Tel modems Step Action 3 Enter at&f &d3 &c1 1 3 s0=1 s64=1 s14=12 . The cursor returns to “A” on the same line. Note: If the console port speed is set for 1200 bps, configure the modem with 0 instead of 1. This step disables the echo of the modem. Enter the following command carefully, because you will no longer see your input on the terminal screen. Configuring the Ven-Tel 2400-33/2400 Plus II as a remoteaccess 2400 bps modem 4 Enter ate0 &w .
B-32 Modem configurations Ven-Tel modems Configuring the Ven-Tel 9600 Plus/ 9600 Plus II as a remote-access modem To configure the Ven-Tel 9600/9600 Plus II modem as a remoteaccess modem, follow these steps. Step Action 1 Connect the modem to a terminal using a straight-through cable. 2 The terminal should be set to the desired connect speed (either 2400 bps or 8600 bps). The terminal’s bps determines the modem’s bps. 3 Enter at&f . 4 Enter at&f 3 &c1 s14=170 .
Appendix C Enhanced MMP40 (or MMP40) troubleshooting flowcharts In this appendix Overview C-2 Flowcharts C-3
C-2 Enhanced MMP40 (or MMP40) troubleshooting flowcharts Overview Overview Introduction Standard 1.0 The following charts can be used to determine causes of and solutions to potential problems with the Enhanced MMP40 (or MMP40) card. Start from the first chart, and follow through the others until you have localized the problem. When you are directed to the double-letter options (AA, BB, CC, and so on), refer to the tables that follow the flowcharts.
Enhanced MMP40 (or MMP40) troubleshooting flowcharts C-3 Flowcharts Flowcharts Power-up Reset Enhanced MMP40 EC hardware logic initializes LED displays ".." or "0" Proceeds ? YES Proceeds ? NO LED display stuck at BLANK Replace Enhanced MMP40 EC NO Begins running BootROM firmware LED display stuck at ".." or "0" LED displays "0" Replace Enhanced MMP40 EC A G100425/A Standard 1.
C-4 Enhanced MMP40 (or MMP40) troubleshooting flowcharts Flowcharts (continued) Flowcharts (continued) A Proceeds ? NO LED displays ".1" Proceeds ? B NO YES YES YES LED flashing ? NO LED flashing ".0" LED display stuck at ".0" Replace Enhanced MMP40 EC Replace Enhanced MMP40 EC LED flashing ? NO YES LED flashing ".1" LED display stuck at ".1" Replace Enhanced MMP40 EC Replace Enhanced MMP40 EC G100425/B Standard 1.
Enhanced MMP40 (or MMP40) troubleshooting flowcharts C-5 Flowcharts (continued) Flowcharts (continued) B Replace Enhanced MMP40 EC LED displays ".2" Proceeds ? NO LED display stuck at ".2" YES YES UART and terminal cables, adapters, filters, and connectors OK ? LED displays ".3" NO Proceeds ? NO LED display stuck at ".3" YES Replace faulty cable, adapter, filter, or connector Reset or power up C G100425/C Standard 1.
C-6 Enhanced MMP40 (or MMP40) troubleshooting flowcharts Flowcharts (continued) Flowcharts (continued) C NO Are you connected to a terminal ? YES Proceeds ? NO No messages on screen YES Terminal set up OK? Begins printing to screen NO YES LED displays ".4" Proceeds ? NO Replace Enhanced MMP40 EC Set up and connect terminal properly LED display stuck at ".4" Reset or power up YES D AA G100425/D Standard 1.
Enhanced MMP40 (or MMP40) troubleshooting flowcharts C-7 Flowcharts (continued) Flowcharts (continued) D LED displays ".5" Prime node ? YES NO LED display stuck at ".5" NO LED displays ".5" Proceeds ? YES Proceeds ? Diagnostics begin YES LED displays sequentially from ".0." to ".C." BB E NO LED display stuck at ".5" F CC G100425/E Standard 1.
C-8 Enhanced MMP40 (or MMP40) troubleshooting flowcharts Flowcharts (continued) Flowcharts (continued) E Proceeds ? NO YES LED display stuck Diagnostics pass Record LED state and failure information from screen (if available) on repair tag LED displays ".5" Proceeds ? NO LED display stuck at ".5" Return failed card with repair tag YES Replace Enhanced MMP40 EC LED displays ".7" G BB G100425 /F Standard 1.
Enhanced MMP40 (or MMP40) troubleshooting flowcharts C-9 Flowcharts (continued) Flowcharts (continued) F LED displays ".6" Wait 2 min NO Timeout ? YES NO PRM takes control ? NO YES Do info SEERs indicate PRM reset non-prime node? Enhanced MMP40 EC resets YES H G100425 /G Standard 1.
C-10 Enhanced MMP40 (or MMP40) troubleshooting flowcharts Flowcharts (continued) Flowcharts (continued) G NO Proceeds ? LED display stuck at ".7" YES Check SCSI cables, devices, and terminators LED displays ".9" NO Proceeds ? LED display stuck at ".
Enhanced MMP40 (or MMP40) troubleshooting flowcharts C-11 Flowcharts (continued) Flowcharts (continued) H NO Does PRM require diagnostics? YES NO Proceeds ? LED displays sequentially from ".0." to ".C." YES PRM tries to load non-prime node LED display stuck at ".6" LED displays ".8" on non-prime node DD Proceeds ? J YES NO Proceeds ? Diagnostics pass LED display stuck NO Enhanced MMP40 EC resets YES LED displays ".
C-12 Enhanced MMP40 (or MMP40) troubleshooting flowcharts Flowcharts (continued) Flowcharts (continued) J Proceeds ? K NO LED display stuck at ".9" YES LED displays "1", "2", "3", "4" in sequence Proceeds ? DD NO YES Node is out of service LED displays "C" LED display stuck Record LED state and information from screen and printer Application programs loading Refer to Chapter 16 "Troubleshooting startup problems" L G100425 /J Standard 1.
Enhanced MMP40 (or MMP40) troubleshooting flowcharts C-13 Flowcharts (continued) Flowcharts (continued) L Wait NO Are there SEERs? YES Review to take action NO Finished? YES Node is in-service LED displays ".A" Go to Chap.16, "Troubleshooting startup problems" G100425 /K Standard 1.
C-14 Enhanced MMP40 (or MMP40) troubleshooting flowcharts Flowcharts (continued) AA—LED stuck at “.4” Possible causes Recovery action Ctrl-B or the BREAK key was pressed, or terminal was powered up during startup sequence. Reset or power up the node again. A peripheral card such as a VP or Utility card on Replace the faulty card. the same node is faulty. The Enhanced MMP40 (or MMP40) card may be faulty. Record the messages on the screen. Replace the Enhanced MMP40 (or MMP40) card. BB—LED stuck at “.
Appendix D CSQI, CSQO, and call register settings In this appendix Call registers D-2 Set the number of call registers D-3 CSQI/CSQO D-5
D-2 CSQI, CSQO, and call register settings Call registers Call registers Introduction Each message sent on the command and status link (CSL) requires a call register. Call registers are used whenever • • • • Standard 1.0 A caller presses a key while logged on to Meridian Mail. A call is transferred from or to Meridian Mail. A call hangs up from Meridian Mail. A message waiting indication (on or off) is sent.
CSQI, CSQO, and call register settings D-3 Set the number of call registers Set the number of call registers Introduction Use the following calculations to determine the value for the number of call registers (NCR), and adjust the NCR to that value. These calculations must be performed before CSQI and CSQO are set. Also perform these calculations when changes to the values in the formula occur, that is, lines, trunks, ACD ports, and so on. Call registers are always site-specific.
D-4 CSQI, CSQO, and call register settings Set the number of call registers Calculations • • • • Call register memory size (MS) = recommended number of call registers × MS per call register. Snacd = numbers of calls overflowed to all target ADS DNs x 2.25 – number of calls overflowed to local target ACD DNs x 1.8 (0, if the system is not a source node). Tnacd = 0.2 × number of expected calls overflowed from source (0, if the system is not a target node).
CSQI, CSQO, and call register settings D-5 CSQI/CSQO CSQI/CSQO The typical settings for CSQI and CSQO are two times the number of Voice Mail agents, not to exceed 25 percent of the call registers, or a maximum of 255 each. However, when the “2 × the voice mail agent” method is used, there may not be enough call registers to support the needs of Meridian Mail or the PBX. This is especially true if the site has frequent use of large distribution lists, or if broadcast messages are sent frequently.
D-6 CSQI, CSQO, and call register settings CSQI/CSQO Step Action 3 Use these values to calculate CSQI/CSQO. a. If the determined value is greater than 510, then set the CSQI and CSQO to 255 each and increase the NCR by 510. Example: If the total number of additional registers available comes to 600, then set CSQI and CSQO to 255 each and increase the NCR by 510. b. If the determined value is less than 510, then set CSQI and CSQO accordingly. Each is half of the total.
Index Numerics 68K card, card slot locations, 8-13, 8-14 A 10-7 A/B switchbox installation procedure, 10-4 activating AML status messages, 12-14 administration guide, xvi administration terminal guest administration console (GAC), installation, 10-24 multiple administration terminal (MAT), installation, 10-7 alarms, alarm/modem cable, installation, 9-9 AML configuration, 12-15 status messages, 12-14 Archive 2150 tape drive, 7-28 assembly, Modular Option EC, 3-1 B backplane configuration switch settings,
Index-2 shadowed system, 7-8 unshadowed system, 7-4 overview, 7-2, 7-26 documentation installation column, 5-3 module, 5-3 required for installation, 2-4 guest administration console (GAC), 10-24 local modems, 10-21 module module doors and I/O cover, 5-4 numbering, 5-4 reference documents, 5-3 networking modem, 10-26 power supplies, 6-1 preparation, 2-1 printer, HP Thinkjet, 10-18 procedure, A/B switchbox, 10-4 remote modems, 10-22 tape drives, 7-31 tools required, 2-3 E EVB terminators, 8-9 external voi
Index-3 Meridian Mail assembly, 3-1 installation, column or module, 5-1 introduction, 1-1 module numbering, 5-4 switch hardware requirements, 1-7 software requirements, 1-7 MMP40 card slot locations, 8-13, 8-14 supported configurations, 1-2 modem alarm/modem cabling, 9-8 installation and configuration local modems, 10-21 remote modems, 10-22 network modem installation, 10-26 Modular Option EC assembly, 3-1 module installation, 5-1, 5-3 numbering shadowed system, 8-6 unshadowed system, 8-5 module identifica
Index-4 S SEERs, 16-33, 16-34, 16-35 shadowed system configuration, backplane, switch settings, 8-6 disk drive, location, 7-8 module numbering, 8-6 status messages, activating AML, 12-14 switch configuring the Meridian 1, 12-1 hardware, 1-7 settings, backplane, shadowed system, 8-6 software, 1-7 requirements, 1-7 T Tandberg TDC4220 tape drive, 7-27 tape drive Archive 2150, 7-28 installation, 7-31 location, 7-30 Tandberg TDC4220, 7-27 tools, installation, 2-3 troubleshooting normal startup sequence screen
Reader Response Form Meridian Mail Modular Option EC 13 Installation and Maintenance Guide 555-7061-250 Tell us about yourself: Name: Company: Address: Occupation: 1. What is your level of experience with this product? New user 2. Intermediate Experienced Programmer Reference Problem solving How do you use this book? Learning 3. Phone: Procedural Did this book meet your needs? Yes No If you answered No to this question, please answer the following questions. 4.
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Meridian Mail Modular Option EC Installation and Maintenance Guide Toronto Information Products Nortel Networks 522 University Avenue, 14th Floor Toronto, Ontario Canada M5G 1W7 Copyright © 1999 Nortel Networks, All Rights Reserved. Information is subject to change without notice. Nortel Networks reserves the right to make changes in design or components as progress in engineering and manufacturing may warrant.
