User manual

SANtools® S.M.A.R.T. Disk Monitor (SMARTMon-UX)224

In addition, if there is an alert, the software will report the make and model of enclosure along with the world-wide

name.

Regardless of the message type. SMARTMon-UX will make an entry in either the default system log or a log file

specific to smartmon-ux, if the program was invoked with the -L option.

Enclosure-Related Messages (SAF-TE)

If you have a component fail in your SAF-TE enclosure, the message text might contain something like:

Critical - Power Supply #1 Malfunctioning (Commanded on) CNSi JSS122

The SAF-TE code within SMARTMon-UX returns status text messages for all SAF-TE devices defined within the

specification. Note that not all SES enclosures monitor all components defined in the spec. You should contact your

storage vendor to learn which SAF-TE components their hardware monitors. Below is a list of components that

SMARTMon-UX monitors and reports

· Fan Status (Operational; malfunctioning; not installed; unknown)

· Power Supply Status (Operational and on; Operational and off; Malfunctioning and commanded on;

Malfunctioning and commanded off; Not present; Present; Unknown)

· Door Lock Status (Locked; Unlocked; Unknown)

· Speaker Status (Off/No Speaker Installed; On)

· Temperature (Reports value in degrees Celsius and Fahrenheit)

· Device Slot status (for each device bay) Reports No device inserted in slot, Device inserted in slot, Device power

on, Device power off; SCSI ID of device in slot

In addition, if there is an alert, the software will report the make and model of enclosure along with the world-wide

name.

Regardless of the message type. SMARTMon-UX will make an entry in either the default system log or a log file

specific to smartmon-ux, if the program was invoked with the -L option.

2.2 What Immediate Actions Should I Take

If the alert is related to the enclosure, such as a redundant power supply failure, contact

your storage vendor for further instructions.

If, however, the alert is disk-related, do NOT recycle power on your system (if you can help

it). This is because recycling power puts the greatest amount of stress on disk drives, and

it is possible your drive will not spin up again after spinning down.

You should then immediately back-up your data and replace your hard disk drive, because a failure may be imminent.

Sometimes you have a few hours. Other times the drive will work properly for days or even months. The important

thing to remember is that your very sophisticated drive's internal diagnostics have detected a condition where the

drive is in a degrading mode. One or more components are now out of specification.

You should contact Technical Support and give them the reported message. They will take necessary measures and

will inform you accordingly.