Product manual

Cheetah 15K.3 FC Product Manual, Rev. D 65
10.0 Seagate Technology support services
Online Services
Internet
www.seagate.com for information about Seagate products and services. rss.seagate.com for information
about Seagate backup tape drives and related services. Worldwide support is available 24 hours daily by e-
mail for your disc or tape questions.
Presales Support:
Disc: www.sea
gate.com/support/email/email_presales.html or [e-mail]
Tape: www.sea
gate.com/support/email/email_tape_presales.html or [e-mail]
Technical Support :
Disc: www.sea
gate.com/support/email/email_disc_support.html or [e-mail]
Tape: www.sea
gate.com/support/email/email_tape_support.html or [e-mail]
mySeagate
my.seagate.com is the industry’s first Web portal designed specifically for OEMs and distributors. It provides
self-service access to critical applications, personalized content and the tools that allow partners to manage
their Seagate account functions. Submit pricing requests, orders and returns through a single, password-pro-
tected Web interface—anytime, anywhere in the world.
For support, questions and comments:
E-mail: [e-mail]
Phone (direct): [phone]
Phone (toll-free): 1-877-347-2444 (US & Canada), or access a complete list of region-specific international toll-
free phone numbers at my.sea
gate.com
Reseller Marketplace
Reseller Marketplace is the storage industry’s first collaborative, e-commerce marketplace offering resellers
the fastest, most efficient online purchasing process for Seagate storage solutions. The Reseller Marketplace
at reseller.sea
gate.com, an exclusive service for US resellers participating in the Seagate Partner Program
(SPP), is designed to streamline the purchasing process of Seagate solutions and provide unprecedented
value to Seagate resellers through real-time pricing and availability, fast and easy comparison shopping, and
seamless integration with key distributors for a one-stop shopping experience.
For support, questions and comments:
Internet: reseller.sea
gate.com/benefits/index.html
Phone (direct): [phone]
Phone (toll-free): 1-877-271-3285 (US & Canada)
Seagate Online Store
US customers can purchase Seagate disc drives, tape drives, tape supplies and accessories 24 hours daily at
buytape.sea
gate.com.
Automated Phone Services
SeaFONE
®
(1-800-SEAGATE) is the Seagate toll-free number (1-800-732-4283) to access our automated
self-help and directory assistance for Seagate support services. Using a touch-tone phone, you can find ser-
vice and support phone numbers, answers to commonly asked questions, troubleshooting tips and specifica-
tions for disc drives and tape drives 24 hours daily. International callers can reach this service by dialing
[phone].
SeaFAX
®
(1-800-SEAGATE) is the Seagate automated FAX delivery system. Using a touch-tone phone, you
can obtain technical support information by return FAX 24 hours daily. International callers can reach this ser-
vice by dialing [phone].