TravelMate5600/5100&Aspire9400/7100 Service Guide Service guide files and updates are available on the AIPG/CSD web; for more information, please refer to http://csd.acer.com.
Revision History Please refer to the table below for the updates made on TravelMate5600/5100 & Aspire9400/7100 service guide.
Copyright Copyright © 2006 by Acer Incorporated. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without the prior written permission of Acer Incorporated. Disclaimer The information in this guide is subject to change without notice.
Conventions The following conventions are used in this manual: 4 Screen messages Denotes actual messages that appear on screen. NOTE Gives bits and pieces of additional information related to the current topic. WARNING Alerts you to any damage that might result from doing or not doing specific actions. CAUTION Gives precautionary measures to avoid possible hardware or software problems. IMPORTANT Reminds you to do specific actions relevant to the accomplishment of procedures.
Preface Before using this information and the product it supports, please read the following general information. 1. This Service Guide provides you with all technical information relating to the BASIC CONFIGURATION decided for Acer's "global" product offering. To better fit local market requirements and enhance product competitiveness, your regional office MAY have decided to extend the functionality of a machine (e.g. add-on card, modem, or extra memory capability).
Chapter1 System Specifications 1 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Block Diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Outlook View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Easy-Launch Buttons. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Touchpad . . . . . . . . . .
Chapter 1 System Specifications Features Performance Aspire 9400 / TravelMate 5600 Series Intel® Centrino® mobile technology, featuring: T Intel® Pentium® M processor 740/750/760/770/780 (2 MB L2 cache, 1.73/1.86/2/2.13/2.26 GHz, 533 MHz FSB) T Intel® Pentium® M processor 735 (2 MB L2 cache, 1.70 GHz, 400 MHz FSB) or higher T Intel® 915PM/915GM Express chipset T Integrated Intel® PRO/Wireless 2200BG network connection (dual-mode 802.
MB of shared memory, supporting Microsoft® DirectX® 9.0 and dual independent displays T 16.7 million colors T MPEG-2/DVD hardware-assisted capability T External CRT: 1600 x 1200 x 16M colors, refresh rate up to 85Hz or higher T A minimum of 800 x 600 x 256 colors in SimulScan T 4 x 16M x 16 GDDR2 T 4 x 32M x 16 GDDR2 T Internal microphone T Two speakers (high quality) 1.5W/9cc each T HD Audio codec T Codec specification requires: VRAM Audio T HD Audio interface T 10 DAC (7.
CERTIFIEDTM solution, supporting Acer Acer SignalUpTM wireless technology (for Aspire 9400 TravelMate 5600 series) T WLAN: Integrated Acer InviLinkTM 802.11b/g Wi-Fi CERTIFIED solution, supporting Acer SignalUpTM wireless technology (for Aspire 7100 / TravelMate 5100 series) I/O Ports T One VGA port, 15 pins T One microphone-in (pink jack) T One line-in (blue jack) T One headphone out / line-out / speaker out jack/ SPDIF (black jack) T Five external USB 2.0 connectors. T One DC-in jack (1.
Block Diagram 4, 5 6,7,8,9,10 100MHz 20 CDROM 15,16,17,18 USB G792 19 24,25 Nvidia G72M-V ENE CB1410 24,25 LAN VRAMx4 24,25 RGB LCD CRT 14 13 25 31 PM39LV040-70JCE 512 K BIOS ROM PCI MINI CARD 25 RJ4523 ONE SLOT PCMCIA LVDS PWR SW CP2211 25 28 Mini-PCI Xbus 30 INT_KB 29 23 TXFM 802.
Outlook View Just for Starters...
"Launch keys" on page 10 Just for Starters... TravelMate 5600/5100 # Item Description "Launch keys" on page 10 ## Item Icon # Description Item Item Description Description "Launch keys" on page 10 "Launch keys" on page 10 # Icon # Icon 1 N/A# Item Description Item Icon Item Display screen Description Description Also called Liquid-Crystal Display (LCD), displays computer output.
# Item Description 10 Bluetooth communication Indicates the status of Bluetooth communication. indicator "Launch keys" on page 10 11 Wireless communication indicator Indicates the status of wireless LAN communication. Palmrest Comfortable support area for your hands when you use the computer. 12 N/A 13 N/A Keyboard For entering data into your computer. 14 N/A Power button Turns the computer on and off. 15 N/A Easy-launch buttons Buttons for launching frequently used programs.
# Icon Item Description Left View # Icon Item # # Icon 1 Icon # Icon Description Item Item Description Item Description Kensington lock slot Description Connects to a Kensington-compatible computer security lock. 2 N/A Optical drive Internal optical drive; accepts CDs or DVDs (slot-load or tray-load depending on model). 3 N/A Optical disk access indicator Lights up when the optical drive is active (location depends on model).
Note: Rear View # # Icon # Item Icon# Icon Icon Item 1 2 Item Item Description Description Two USB 2.0 ports # Icon Icon Item 4 5 N/A # Icon Bottom View # # # Connect to Universal Serial Bus (USB) 2.0 devices (e.g., USB mouse, USB camera). Description External display (VGA) port Connects to a display device (e.g., external monitor, LCD projector). Modem (RJ-11) port # Description Item 3 1 Description Connects to a phone line.
# Item Description Indicators Your computer has seven easy-to-read status indicators, including four on the front panel. # Item # Description "Launch keys" on page 10 Description Item "Launch keys" on page 10 # Item Description "Launch keys" on page 10 "Launch keys" on page 10 front panel indicators are visible when the computer cover is closed up..
1. Charging: 1. Charging: 2. Fully charged: 2. Fully charged: Easy-Launch Buttons "Acer "Acer Empowering Technology" on page 1 Empowering Technology" on page 1 Located above the keyboard are four buttons. They are mail, Web browser, Empowering Key and one user- programmable button.
Touchpad The build-in touchpad is a pointing device that senses movement on its surface. This means the cursor responds as you move your finger across the surface of the touchpad. The touchpad is located in the middle of the palm rest area, providing maximum comfort and efficiency. Touchpad Basics T T T Move your finger across the touchpad(2) to (2) move the cursor. Press the left (1) and(1) right (4) buttons (4) located beneath the touchpad to perform selection and execution functions.
Using the Keyboard The full-sized keyboard includes an embedded numeric keypad, separate cursor keys, two Windows keys and twelve function keys. Lock keys and Embedded Numeric Keypad The keyboard has four lock keys which you can toggle on and off. The computer features three lock keys, each with its own status indicator light. Lock key Description Lock Key Description Caps Lock When Caps Lock is on, all alphabetic characters are typed in uppercase.
Windows Keys The keyboard has two keys that perform Windows-specific functoins. Windows logo key Pressed alone, this key has the same effect as clicking on the Windows Start button; it launches the Start menu.
Hot Key Fn+F1 Icon Fn-F1 Fn-F1 Fn-F1 Fn-F1 Fn-F2 Fn-F2 Fn+F2 Fn-F2 Item Hot key help This key will cause a help message to appear on the display device that describes the definition and functionality of the unit hot keys. Acer eSettings Launches the Acer eSetting in Acer Empowering Technology. See “Acer Empowering Technology” Acer ePower Management Launches the Acer ePower Management in Acer Empowering Technology.
Special Keys You can locate the Euro symbol and the US dollar sign at the upper-center of your keyboard. The Euro Symbol 1. Open a text editor or word processor. 2. Either press < Alt Gr> Alt Gr> at the bottom-right of the keyboard, or hold and then press the <5> key at > ><5> Alt Gr> <5> th <5> the upper-center of the keyboard. Note NOTE: Some fonts and software do not support the Euro symbol. Please refer to www.microsoft.com/ Note www.microsoft.com/typo graphy/faq/faq12.htm Note www.
Note: Using the System Utilities Acer GridVista(dual-display compatible) Note: Panel Display To enable the dual monitor feature of your notebook, firstStart ensure Control that the second monitor is connected, then, select Start, Control Panel, Display and click on Settings. Select the secondary monitor (2) icon in the Settings (2) display box and then click the check box Extend my Windows desktop onto this monitor.
NOTE: The system utilities work under Microsoft Windows XP only. Note: Note: Launch Manager Launch Manager allows you to set the four easy-launch buttons located above the keyboard. You can access "Easy-launch buttons" on page 22then Launch Manager to start the application. the Launch Manager by clicking on Start, All Programs, and Norton AntiVirus Norton AntiVirus is an anti-virus software that finds and repairs infected files, and protects against viruses to keep your computer data safe and secure.
Launch Manager 1. Start Norton AntiVirus. Double click on the Norton AntiVirus icon on the desktop or click on the Start menu in the Windows taskbar, highlight Programs, and select Norton AntiVirus. Norton AntiVirus 2. Start Programs In the Norton AntiVirus main window, click Scan for Viruses. Norton AntiVirus Scans 3. In the Scan for Viruses panel, click Scan My System Computer. Scans Run Full Scan 4. Under Actions, click Scan. 5. When the scan is complete, a scan summary appears.
Acer Empowering Technology Acer’s innovative Empowering Technology makes it easy for you to access frequently used functions and manage your new Acer notebook. It features the following handy utilities: T T T T T T T T Acer eDataSecurity Management protects data with passwords and advanced encryption algorithms. Acer eLock Management limits access to external storage media. Acer ePerformance Management improves system performance by optimizing disk space, memory and registry settings.
Acer eDataSecurity Management Acer eDataSecurity Management is handy file encryption utility that protexts your files from being accessed by unauthorized persons. It is conveniently integrated with Windows explorer as a shell extension for quick and easy data encryption/decryption and also supports on-the-fly file encryption for MSN Messager and Microsoft Outlook. There are two passwords that can be used to encrypt/decrypt a file; the supervisor passowrd and the filespecific password.
Acer eLock Management Acer eLock Management is a security utility that allows you to lock up your removable data, optical and floppy drives to ensure that data can’t be stolen while your notebook is unattended. T T T Removable data devices - includes USB disk drives, USB pen drives, USB flash drives, USB MP3 drives, USB memory card readers, IEEE 1394 disk drives and any other removable disk drives that can be mounted as a file system when plugged into the system.
Acer ePerformance Management Acer ePerformance Management is a system optimization tool that boosts the performance of your Acer notebook. It provides you with the following options to enhance overall system performance: T T T Memory optimization - releases unused memory and check usage. Disk optimization - removes unneeded items and files. Speed optimization - improves the usability and performance of your Windows XP system.
Acer eRecovery Management Acer eRecovery Management is a powerful utility that does away with the need for recovery disks provided by the manufacturer. The Acer eRecovery Management utility occupies space in a hidden partition on your system’s HDD. User-created backups are stored on D:\ drive. Acer eRecovery Management provides you with: T T T Password protection. Recovery of applications and drivers. Image/data backup: T T 24 Back up to HDD (set recovery point). T Back up to CD/DVD.
NOTE: If your computer did not come with a Recovery CD or System CD, please use Acer eRecovery Management’s “System backup to optical disk” feature to burn a backup image to CD or DVD. To ensure the best results when recovering your system using a CD or Acer eRecovery Management, detach all peripherals (except the external Acer ODD, if your computer has one), including your Acer ezDock.
Acer eNet Management Acer eNet Management helps you to quickly and easily connect to both wired and wireless networks in a variety of locations. To access this utility, either click on the “Acer eNet Management” icon on your notebook, or start the program from the Start menu. You also have the option to set Acer eNet Management to start automatically when you boot up your PC.
settings(IP and DNS settings, wireless AP details, etc.), as well as default printer settings. Security and safety concerns mean that Acer eNet Management does not store username and password information. Acer ePower Management Acer ePower Management features a straightforward user interface. To launch it, select Acer ePower Management from the Empowering Technology interface, or double-click the Acer ePower Management icon in the task tray. Acer Mode The default setting is “Maximum Performance.
You can also click “Advanced Settings” to: T T T T 28 Set alarms. Re-load factory defaults. Select what actions will be taken when the cover is closed, and set passwords for accessing the system after Hibernation or Standby. View information about Acer ePower Management.
Acer ePresentation Management Acer ePresentation Management lets you select from two of the most common projector resolutions: XGA and SVGA.
Hardware Specifications and Configurations Processor Item Specification CPU type ® ® Intel Pentium M processor 740/750/760/770/780, Intel® Celeron® M processor 370/380/390 CPU package Micro-FCPGA CPU core voltage Depend on DVI CPU I/O voltage 1.
System Memory Item Specification Memory controller 915GM/915PM/910GML Memory size 256MB/512MB/1G DIMM socket number 2 Supports memory size per slot 1024 MB Supports maximum memory size 2GB (with dual soDIMM modules) Supports DIMM type DDRII SDRAM Standard Supports DIMM Speed 533 MHz Supports DIMM voltage 1.8V Memory module combinations You can install memory modules in any combinations as long as they match the above specifications. .
USB Port Item Specification USB compliancy level 2.0 OHCI USB 2.0 Number of USB port 5 Location Rear Side *2 Right Side *3 Audio Port Item Specification Audio Controller Azalia Audio Controller (Realtek ALC883) Audio onboard or optional Built-in Mono or Stereo Stereo Resolution SNR>85, High-performance DACs with 95dB SNR, ADCs 85 dB SNR Compatibility Microsoft PC99/2100, AC97 2.3 & WHQL/WLP2.0 Mixed sound source CD Sampling rate All DACs support 44.
Keyboard Item Specification Feature Four easy-launch buttons T Support Windows keys and application keys T Standard pitch, 2.
17.1” LCD Panel Item Specification Surface Treatment non-glare type(V3) glare type(V4) Hard coating(3H) glare type non-glare type(1) glare type(H) glare type Typical White 200(Typical) 200(Center Typical) 200(Typical) 200(Typical) Contrast Ratio 300 :1(Typical) 300:1(Min) 350(Typical) 350(Min) Response Time (Optical Rise Time+Fall Time)msec 16(Typical) 25(Typical) 25(Typical) 35(Max) 25(Typical) Normal Input Voltage of Power Supply +3.3V(Typical) +3.3V(Typical) +3.3V(Typical) +3.
Item Specification Start-up time Shall less than 5 sec Hold up time at least 5ms (@115 Vac input, full load) Over Voltage Protection (OVP) 29V Over Current Protection(OCP) Output current limit is 5A(Max mode) Short circuit protection Output can be shorted without damage, and auto recovery Electrostatic discharge (ESD) 15kV (at air discharge) 8kV (at contact discharge) Dielectric Withstand Voltage Primary to secondary 2150VDC for 1 sec Leakage current less than 100uA Regulatory Requirements
Item Specification Vendor & Model Name Segate ST960812A Segate ST980829A Segate ST9100825A Capacity (MB) 60000 80000 100000 Bytes per sector 512 512 512 Data heads 2 3 4 Disks 1 2 2 Spindle speed (RPM) 4200 RPM 4200 RPM 4200 RPM Drive Format Performance Specifications Buffer size 8184KB 8184KB 8184KB Interface Parallel ATA Parallel ATA Parallel ATA Max. media transfer rate (disk-buffer, Mbytes/s) 56.25 56.25 56.25 Data transfer rate (host~buffer, Mbytes/s) 100 MB/Sec.
8X DVD Dual Interface Item Specification Applicable disc format DVD(read): DVD-ROM 5,9,10,18, DVD-VIDEO, DVD-AUDIO, DVD-R, DVD-R 3.
24X Combo Drive Interface Item Specification Loading mechanism Load: Manual load Manual load/DC brushless motor system Power Requirement Max. 1300mA Max. 1200mA Input Voltage 5 V +/- 5 % (Operating) 5 V +/- 5 % (Operating) 8X Super Multi Interface Item Specification Vendor & model name Liteon SSM 8515S Panasonic UJ-845 Transfer rate (KB/sec) Sustained: DVD:Min 10.00Mbytes/sec CD: 3500Kbytes/sec Sustained: DVD:Min 10.
Power Management ACPI Mode Power Management Sleeping State (S3) CPU Power Down VGA Power Down PCMCIA Suspend Audio Power Down Hard Disk Power Down Super I/O Power Down Sleeping State (S4) Also called Hibernate state. System saves all system states and data onto the disk prior to power off the whole system. Dimensions and Weight Item Model Deminsions Weight Details Aspire 1690 Aspire 3510 400mm(W) x 295mm(D) x 31.4~39.9mm(H) 3.
Chapter 2 System Utilities BIOS Setup Utility The BIOS Setup Utility is a hardware configuration program built into your computer’s BIOS (Basic Input/ Output System). Your computer is already properly configured and optimized, and you do not need to run this utility. However, if you encounter configuration problems, you may need to run Setup. Please also refer to Chapter 4 Troubleshooting when problem arises.
Information PhoenixBIOS Setup Utility . Info. Main CPU Type: : CPU Speed : Security Boot Intel(R) Celeron(R) M processor 1700 MHz Exit 1.70GHz IDE1 Model Name: HTS421260H9AT00-(PM) IDE1 Serial Number: HKA210AJGKRMSB System BIOS Version: v0.09 VGA BIOS Version: 1227 KBC Version: 07.
Main This menu provides you the information of the system. PhoenixBIOS Setup Utility Info. Main Security Boot Exit Item Specific Help System Time: [11:59:38] System Date: [01/16/2006] System Memory: 640 KB Extended Memory: 254 KB Video Memory 128 MB Quiet Boot: [Enabled] Power on Display: [Auto ] Network boot [Enabled] F12 Boot Menu: [Disabled] D2D Recovery: [Enabled] , , or selects field.
Parameter 43 Description F12 Boot Menu When this is selected, users can modify device boot priority by pressing F12 key during POST. When this is not selected, device boot priority will not be adjustable during POST.
Security The Security screen contains parameters that help safeguard and protect your computer from unauthorized use. PhoenixBIOS Setup Utility Info. Main Security Supervisor Password Is: Clear User Password Is: Clear Set Supervisor Password Set User Passord Esc Exit ←→ Item Specific Help Supervisor Password controls accesses of the setup utility.
Parameter Description Option Set HDD Password When shown as [Locked], the hard drive password currently can not be changed or disabled. To change or disable it, turn off the system and enter Setup immediately after turning it back on. Press [Enter] to input change, or disable hard drive password. Enter Password on boot Defines whether a password is required or not while the events defined in this group happened.
User can now type password in field “Enter New Password”, and re-enter password in field “Confirm New Password” for verification. If the verification is OK: The password setting is complete after user presses enter. Setup Notice Changes have been saved.
Boot This menu allows the user to decide the order of boot devices to load the operating system. Bootable devices includes the distette drive in module bay, the onboard hard disk drive and the CD-ROM in module bay and onboard LAN device. PhoenixBIOS Setup Utility Info. Main Security Boot Exit Item Specific Help +Hard Drive Floppy Drive CD-ROM/DVD Drive Network Boot Use < > or < > to select a device, then press to move it up the list, or to move it down the list.
Exit The Exit screen contains parameters that help safeguard and protect your computer from unauthorized use. Info. PhoenixBIOS Setup Utility Boot Security Main Exit Item Specific Help Exit Saving Changes Exit System Setup and save your changes to CMOS.
Chapter 3 Machine Disassembly and Replacement This chapter contains step-by-step procedures on how to disassemble the notebook computer for maintenance and troubleshooting. To disassemble the computer, you need the following tools: T Wrist grounding strap and conductive mat for preventing electrostatic discharge T Small Philips screw driver T Philips screwdriver T Plastic flat head screw driver Tweezers NOTE: The screws for the different components vary in size.
Disassembly Procedure Flowchart The flowchart on the succeeding page gives you a graphic representation on the entire disassembly sequence and instructs you on the components that need to be removed during servicing. For example, if you want to remove the main board, you must first remove the keyboard, then disassemble the inside assembly frame in that order.
General Information Before You Begin Before proceeding with the disassembly procedure, make sure that you do the following: 1. Turn off the power to the system and all peripherals. 2. Unplug the AC adapter and all power and signal cables from the system. 3. Remove the battery pack. NOTE: This product uses mylar or tape to fasten the FFC/FPC/connectors/cable, you may need to tear the tape or mylar before you disconnect different FFC/FPC/connectors.
Removing the Battery Pack 1. Release the battery lock. 2. Slide the battery latch. 3. Remove the battery pack.
Removing the miniPCI/Memory/HDD Module/Keyboard Removing the miniPCI and Memory 1. Remove the two screws securing the miniPCI cover. 2. Remove the miniPCI cover. 3. Disconnect the wireless antenna. 4. Remove the wireless LAN card. 5. Remove the two screws securing the RAM door and remove the RAM door. 6. Press the left and right latches to pop up the memory.
Removing the HDD 1. Remove the three screws that secure the HDD cover. 2. Remove the HDD cover. 3. Pull the HDD outward a little bit and remove the HDD. Removing the keyboard 54 1. Open the notebook. 2. Remove the middle cover. 3. Release the four keyboard latches. 4. Pull the keyboard and trun it over. 5. Disconnect the keyboard FFC from the mainboard.
6. Remove the keyboard from the main unit.
Seperate the LCD module and main unit 56 1. Disconnect the LCD cable from the mainboard. 2. Tear off the tape on the wireless antenna. 3. Pull out the wireless antenna. 4. Remove the two screws securing the LCD hinge on the bottom. 5. Remove the two screws securing the LCD hinge on the rear panel. 6. Remove the two screws securing the LCD hinge as shown. 7. Remove the LCD module from the main unit.
Disassemble the main unit Separate upper and lower case 1. Disconnect the touchpad board FFC from the mainboard 2. Disconnect the function keyboard FFC from the mainboard. 3. Remove the three screws on the upper case. 4. Remove the 25 screws on the lower case. 5. Lift up the upper case and disconnect the lid switch cable.
6. Separate the upper and lower case. Removing the Function Keyboard 1. Disconnect the function keyboard FFC from the function keyboard. 2. Remove the four screws securing the function keyboard bracket. 3. Remove the function keyboard bracket. 4. Pull the function keyboard up, disconnecting the microphone cable and remove the function keyboard. Removing the Touchpad Board 58 1. Disconnect the touchpad board FFC from the touchpad board. 2. Remove the touchpad bracket from the upper case.
3. Remove the touchpad board. Removing the ODD 1. Remove the ODD from the main unit.
Removing the Dummy Card 1. Remove the dummy card from the main unit. Removing the Mainboard 1. Disconnect the fan cable from the mainboard. 2. Disconnect the speaker cable from the mainboard. 3. Remove the four screws securing the mainboard.
4. Remove the mainboard. Removing the System Fan 1. Remove the two screws securing the heatsink. 2. Remove the heatsink. Removing the Speakers 1. Remove the four screws securing the left and right speakers. 2. Tear off the tape on the speaker cable. 3. Remove the speakers from the lower case. Removing the MDC Module 61 1. Disconnect the MDC cable from the mainboard. 2. Remove the two screws securing the MDC board.
3. Remove the MDC module from the mainboard. 4. Disconnect the MDC cable from the MDC board and tear off the tape on MDC board. Removing the Heatsink Module 1. Remove the five screws securing the heatsink. 2. Remove the heatsink module from the mainboard. Removing the CPU 1. Turn the screw counterclockwise with a flat screw driver to release the CPU. 2. Remove the CPU from the CPU socket.
LCD Disassembly 63 1. Remove the eight caps on the LCD bezel. 2. Remove the eight screws securing the LCD bezel. 3. Remove the LCD bezel from the LCD module. Please release all latches as shown. Press the latch a little bit to remove the LCD bezel. 4. Remove the screw securing the inverter board. 5. Pull the inverter board and turn it over, disconnect the cables from the inverter board as shown, and remove the inverter board. 6. Remove the four screws securing the LCD panel. 7.
9. Remove the two screws securing the antenna. 10. Remove the antennas from the LCD cover. 11. Remove the four screws securing the left LCD bracket. 12. Remove the left LCD bracket from the LCD panel. 13. Remove the four screws securing the right LCD bracket. 14. Remove the right LCD bracket from the LCD panel. 15. Tear off the tape on the LCD cable. 16. Disconnect the LCD cable then remove it.
HDD Disassembly 65 1. Remove the four screws securing the HDD bracket. 2. Remove the HDD from the HDD bracket.
ODD Disassembly 1. Remove the two screws securing the ODD bracket. 2. Remove the ODD bracket from the ODD.
67 Chapter 3
Chapter 4 Troubleshooting Use the following procedure as a guide for computer problems. NOTE: The diagnostic tests are intended to test this model. Non-Acer products, prototype cards, or modified options can give false errors and invalid system responses. 1. Duplicate symptom and obtain the failing symptoms in as much detail as possible. 2. Distinguish symptom. Verify the symptoms by attempting to re-create the failure by running the diagnostic test or by repeating the same operation. 3.
System Check Procedures External Diskette Drive Check If an error occurs with the internal diskette drive, reconnect the diskette connector on the system board. If the error still remains: 1. Reconnect the external diskette drive/DVD-ROM module. 2. Replace the external diskette drive/CD-ROM module. 3. Replace the main board. External CD-ROM Drive Check Do the following to isolate the problem to a controller, drive, or CD-ROM. Make sure that the CD-ROM does not have any label attached to it.
Power System Check To verify the symptom of the problem, power on the computer using each of the following power sources: 1. Remove the battery pack. 2. Connect the power adapter and check that power is supplied. 3. Disconnect the power adapter and install the charged battery pack; then check that power is supplied by the battery pack.
Check the Battery Pack To check the battery pack, do the following: From Software: 1. Check out the Power Management in control Panel 2. In Power Meter, confirm that if the parameters shown in the screen for Current Power Source and Total Battery Power Remaining are correct. 3. Repeat the steps 1 and 2, for both battery and adapter. 4. This helps you identify first the problem is on recharging or discharging. From Hardware: 1. Power off the computer. 2.
Power-On Self-Test (POST) Error Message The POST error message index lists the error message and their possible causes. The most likely cause is listed first. NOTE: Perform the FRU replacement or actions in the sequence shown in FRU/Action column, if the FRU replacement does not solve the problem, put the original part back in the computer. Do not replace a non-defective FRU. This index can also help you determine the next possible FRU to be replaced when servicing a computer.
Index of Error Messages Error Message List Error Messages FRU/Action in Sequence Struck Key See “Keyboard or Auxiliary Input Device Check” on page 68 System CMOS checksum bad - Default configuration used RTC battery Real time clock error Run BIOS Setup Utility to reconfigure system, then reboot system. RTC battery Run BIOS Setup Utility to reconfigure system time, then reboot system. Main board Previous boot incomplete - Default configuration used “Load Default Settings” in BIOS Setup Utility.
Error Message List No beep Error Messages Power-on indicator turns off and LCD is blank. FRU/Action in Sequence Power source (battery pack and power adapter.) See “Power System Check” on page 69 Ensure every connector is connected tightly and correctly. Reconnect the DIMM. Main board. Power-on indicator turns on and LCD is blank. Power source (battery pack and power adapter.
Phoenix BIOS Beep Codes Code Beeps Verify Real Mode 03h Disable Non-Maskable Interrupt (NMI) 04h Get CPU type 06h Initialize system hardware 07h Disable shadow and execute code from the ROM.
Code Beeps POST Routine Description 47h Initialize I20 support 48h Check video configuration against CMOS 49h Initialize PCI bus and devices 4Ah Initialize all video adapters in system 4Bh QuietBoot start (optional) 4Ch Shadow video BIOS ROM 4Eh Display BIOS copyright notice 50h Display CPU type and speed 51h Initialize EISA board 52h Test keyboard 54h Set key click if enabled 55h Enable USB devices 58h 59h 2-2-3-1 Test for unexpected interrupts Initialize POST display service
Code POST Routine Description 8Bh Test and initialize PS/2 mouse 8Ch Initialize floppy controller 8Fh Determine number of ATA drives (optional) 90h Initialize hard-disk controllers 91h Initialize local-bus hard-disk controllers 92h Jump to UserPatch2 93h Build MPTABLE for multi-processor boards 95h Install CD ROM for boot 96h Clear huge ES segment register 97h Fixup Multi Processor table 98h 1-2 Search for option ROMs. One long, two short beeps on checksum failure.
Code Beeps POST Routine Description C7h Initialize notebook docking late C8h Force check (optional) C9h Extended checksum (optional) CAh Redirect Int 15h to enable remote keyboard CBh Redirect Int 13h to Memory Technologies Devices such as ROM, RAM, PCMCIA, and serial disk. CCh Redirect Int 10h to enable remote serial video CDh Re-map I/O and memory for PCMCIA CEh Initialize digitizer and display message.
Index of Symptom-to-FRU Error Message LCD-Related Symptoms Symptom / Error LCD backlight doesn't work Action in Sequence First, plug a monitor to CRT port. Next, enter BIOS utility to running “Load Default Settings” then reboot the system. Reconnect the LCD connectors. Keyboard (if the brightness function key doesn't work). LCD cable LCD inverter LCD Main board LCD is too dark LCD brightness cannot be adjusted Enter BIOS Utility to execute “Load Setup Default Settings”, then reboot system.
Power-Related Symptoms Symptom / Error Battery can’t be charged or discharged Action in Sequence See “Check the Battery Pack” on page 70. Battery pack Main board System hang during POST ODD/HDD/FDD/RAM module Main board PCMCIA-Related Symptoms Symptom / Error System cannot detect the PC Card (PCMCIA) Action in Sequence PCMCIA slot assembly Main board PCMCIA slot pin is damaged.
Power Management-Related Symptoms Symptom / Error The system doesn't resume from hibernation/ standby mode. Action in Sequence Connect AC adapter then check if the system resumes from Standby/Hibernation mode. Check if the battery is low. Hard disk drive Main board The system doesn't resume from standby mode after opening the lid of the portable computer. LCD cover switch Battery fuel gauge in Windows doesn’t go higher than 90%.
Modem/LAN-Related Symptoms Symptom / Error Internal modem does not work correctly. Action in Sequence Phone cable Driver Reconnect the Internal modem cable to the main board tightly. Main board Internal LAN does not work correctly Lan cable Driver Main board NOTE: If you cannot find a symptom or an error in this list and the problem remains, see “Undetermined Problems” on page 83.
Intermittent Problems Intermittent system hang problems can be caused by a variety of reasons that have nothing to do with a hardware defect, such as: cosmic radiation, electrostatic discharge, or software errors. FRU replacement should be considered only when a recurring problem exists. When analyzing an intermittent problem, do the following: 82 1. Run the diagnostic test for the system board in loop mode at least 10 times. 2. If no error is detected, do not replace any FRU. 3.
Undetermined Problems The diagnostic problems does not identify which adapter or device failed, which installed devices are incorrect, whether a short circuit is suspected, or whether the system is inoperative. Follow these procedures to isolate the failing FRU (do not isolate non-defective FRU). NOTE: Verify that all attached devices are supported by the computer. NOTE: Verify that the power supply being used at the time of the failure is operating correctly. (See “Power System Check” on page 69): 1.
Chapter 5 Jumper and Connector Locations Top View Item Chapter 5 Description Item Description 1 DC-in Jack 2 USB connector 3 CRT connector 4 RJ11&RJ45 connector 84
Item 85 Description Item Description 5 MDC connector 6 MDC board connector 7 Main battery connector 8 ODD connector 9 Mini PCI connector 10 VGA 11 CPU 12 North bridge 13 DIMM slot 14 South bridge 15 HDD connector 16 Line-in jack 17 Microphone-in jack 18 Line-out jack 19 Cardbus controller 20 USB connector 21 LAN controller 22 BIOS ROM Chapter 5
Bottom View Item 1 Chapter 5 Description Keyboard controller Item 2 Description Keyboard connector 3 Lid switch connector 4 System fan connector 5 PCMCIA connector 6 Function keyboard connector 7 Touchpad board connector 8 Speaker connector 9 LCD cable connector 86
87 Chapter 5
Chapter 6 FRU (Field Replaceable Unit) List This chapter gives you the FRU (Field Replaceable Unit) listing in global configurations of Aspire 9400/7100 and TravelMate5600/5100. Refer to this chapter whenever ordering for parts to repair or for RMA (Return Merchandise Authorization). Please note that WHEN ORDERING FRU PARTS, you should check the most up-to-date information available on your regional web or channel.
Exploded Diagram !2:! !6! !24! !29! !27! !4! !3! !25! !5! !23! !2! !28! !7! !8! !26! !:! Item 88 Description !9! !22! !21! TDBMF!! 1/811 Item Description 1 T/P bracket 2 T/P FFC 3 Function keyboard FFC 4 T/P board 5 Upper case 6 Middle cover 7 Lower case 8 Optional cover 9 HDD cover 10 Mini PCI cover 11 DIMM cover 12 HDD cover 13 ODD bezel 14 ODD 15 HDD 16 Battery 17 Mainboard 18 Function keyboard 19 LCD module 20 Chapter 6
Spare Part List Category Part Name Description Acer Part No. ADAPTER N/A ADAPTER 65W DELTA SADP-65KB DBE ADT 65W DELTA SADP-65KB DBE AP.06501.007 ADAPTER 65W LITEON PA-1650-02WR ADT 65W LITEON PA-165002WR AP.06503.011 BATTERY PACK LI-MN 6CELL 2.0MAH SANYO BTY PACK LI-MN 6C 2.0AH SANYO BT.00603.021 BATTERY PACK LI+ 6CELL 2.0MAH SONY BTY PACK LI+ 6C 2.0AH SONY BT.00604.010 BATTERY PACK LI+ 8CELL 2.4MAH SANYO BTY PACK LI+ 8C 2.4AH SANYO BT.00803.018 RTC BATTERY BTY RTC MITSUBISHI ROHS 23.
Category Part Name Aspire 9400 128M MAINBOARD MYALL W/ MODEM & MODEM CABLE & RTC BATTERY W/O CPU & MEMORY Aspire 9400 64M MAINBOARD MYALL W/ MODEM & MODEM CABLE & RTC BATTERY W/O CPU & MEMORY Aspire 7100/5100 MAINBOARD MYALL W/ MODEM & MODEM CABLE & RTC BATTERY W/O CPU & MEMORY Aspire 5600 64M MAINBOARD MYALL W/ MODEM & MODEM CABLE & RTC BATTERY W/O CPU & MEMORY Aspire 5600 UMA MAINBOARD MYALL W/ MODEM & MODEM CABLE & RTC BATTERY W/O CPU & MEMORY Description Acer Part No.
Category N/A Part Name Description Acer Part No. POWER CORD 10A 250V 3PIN ITALY CORD 10A 250V 3P ITALY BK 27.01518.711? POWER CORD 10A 250V 3PIN ITALY CORD ITALY 10A 250V 3P BK 27.01518.611 POWER CORD 10A 250V SWISS CODE 10A 250V 3P SWISS BK 27.01518.691? POWER CORD 10A 250V SWISS CODE SWISS POWER 10A 250V BK 27.01518.581 POWER CORD 10A 250V 3PIN BK SOUTH AFRICA CODE 16A 250V SOUTH AFRICA BK 27.01518.681? POWER CORD 10A 250V 3PIN BK SOUTH AFRICA CODE SOUTH AFRICA 10A 250V BK 27.01518.
Category N/A 92 Part Name Description Acer Part No. MINI PCI COVER ASSY MINIPCI COVER MYALL 42.TCBV1.003 MINI CARD COVER ASSY MINICARD COVER MYALL 42.TCBV1.004 HDD COVER ASSY HDD COVER MYALL 42.ACKV1.001 DIMM COVER ASSY DIMM COVER MYALL 42.TCBV1.002 LED BOARD SUPPORT BRACKET U-CASE SUP. BKT L MYALL 33.TCBV1.001 UPPER CASE W/COVER SWITCH CABLE ASSY U_CASE--AS MYALL 60.ACKV1.002 LOWER CASE W/ SPEAKER ASSY L-CASE MYALL 60.TCBV1.001 OPTICAL BRACKET ODD BRKT MYALL 33.TCBV1.
Category Part Name Description Acer Part No. LCD BRACKET LEFT "BRKT LCD 17.1"" L MYALL" 33.TCBV1.005 HINGE PACK LEFT/RIGHT HINGE PACK LEFT/RIGHT 6K.TCBV1.001 HDD CHASSIS ASSY HDD CHASSIS MYALL 33.TCBV1.003 N/A "LCD PANEL 17.1"" W/ LOGO" "ASSY LCD 17.1"" PANEL-TM MYALL " TBD N/A "LCD BEZEL 17.1"" W/ LOGO" "ASSY LCD BEZEL 17.1"" MYALL " 60.TCBV1.004 N/A "LCD PANEL 17.1"" W/ LOGO" "ASSY LCD 17.1"" PANEL-AS MYALL " 60.ACKV1.005 DVD DUAL BEZEL ASSY DVD_DUAL ODD BEZEL GBASE 42.TCBV1.
Category Part Name Description Acer Part No. DVD-RW MODULE 24X DUAL GBASE W/BEZEL ASSY DVD DUAL TOSHIBA TS-L532U 6M.TCBV1.002 DVD-RW DRIVE 8X DUAL TS-L532U W/O BEZEL DUAL TOS/TS-L532U W/ BOLSENA BZ KU.00801.005 DVD-RW DRIVE 8X DUAL PHILIPS SDVD8441 W/O BEZEL DUAL PHI/SDVD8441 NO BZL MORAR KU.00809.002 DVD-RW MODULE 24X SUPER MULTI GBASE W/ BEZEL ASSY SUPER MULTI TSST TSL632D 6M.TCBV1.003 DVD-RW DRIVE 8X SUPER MULTI SLOT IN TOSHIBA TS-L632D W/O BEZEL S-MULT 8X TST/TS-L632D W/ O BZL KU.
Category Chapter 6 Part Name Description Acer Part No. HDD MODULE 60G 4200RPM PATA HDD MODULE 60G 4200RPM PATA TBD HDD 60G 4200RPM SEAGATE ST960812A HDD 60GB SEAGATE ST960812A KH.06001.006 HDD 60G HITACHI HTS421260H9AT00 HDD 60GB HGST HTS421260H9AT00 KH.06007.009 HDD 60G 4200RPM TOSHIBA MK6025GAS HDD 60GB TOSHIBA MK6025GAS KH.06004.004 HDD MODULE 60G 5400RPM PATA HDD MODULE 60G 5400RPM PATA TBD HDD 60G 5400RPM SEAGATE ST96812A HDD 60GB SEAGATE ST96812A KH.06001.
Category Part Name Description Acer Part No. HDD 80G 5400RPM WD WD800UE-22HCT0 HDD 80GB WD WD800UE22HCT0 KH.08008.027 HDD MODULE 100G 4200RPM PATA ASSY HDD 100G SEAGATE 4200 RPM TBD HDD 100G 4200RPM SEAGATE ST9100825A HDD 100GB SEAGATE ST9100825A KH.10001.006 HDD 100G HITACHI HTS421210H9AT00 HDD 100GB HGST HTS421210H9AT00 KH.10007.002 HDD 100G TOSHIBA MK1031GAS HDD 100GB TOSHIBA MK1031GAS KH.10004.
Category Chapter 6 Part Name Description Acer Part No. AS9400/7100 KEYBOARD DARFON US INTERNATIONAL AS9400/7100 KEYBOARD DARFON US INTERNATIONAL KB.ACF07.001 AS9400/7100 KEYBOARD DARFON CHINESE AS9400/7100 KEYBOARD DARFON CHINESE KB.ACF07.002 AS9400/7100 KEYBOARD DARFON SPANISH AS9400/7100 KEYBOARD DARFON SPANISH KB.ACF07.003 AS9400/7100 KEYBOARD DARFON THAI AS9400/7100 KEYBOARD DARFON THAI KB.ACF07.
Category Part Name Description Acer Part No. AS9400/7100 KEYBOARD DARFON CZECH AS9400/7100 KEYBOARD DARFON CZECH KB.ACF07.016 AS9400/7100 KEYBOARD DARFON HUNGAIAN AS9400/7100 KEYBOARD DARFON HUNGAIAN KB.ACF07.017 AS9400/7100 KEYBOARD DARFON NORWAY AS9400/7100 KEYBOARD DARFON NORWAY KB.ACF07.018 AS9400/7100 KEYBOARD DARFON DANISH AS9400/7100 KEYBOARD DARFON DANISH KB.ACF07.019 AS9400/7100 KEYBOARD DARFON TURKISH AS9400/7100 KEYBOARD DARFON TURKISH KB.ACF07.
Category N/A Part Name Description Acer Part No. PCMCIA SLOT 4PIN CONN CARDBUS 4P 5933000L0C 22.T28V1.001 SDIMM 256M MICRON MT4HTF3264HY-53EB4 SODIMM 256M MT4HTF3264HY-53EB4 KN.25604.030 DIMM 256M NANYA NT256T64UH4A1FN-37B DIMM 256M NT256T64UH4A1FN-37B KN.25603.029 SDIMM 256M SAMSUNG 470T3354CZ3-CD5 SODIMM 256M M470T3354CZ3-CD5 KN.2560B.017 SDIMM 256M INFINEON HYS64T32000HDL-3.7-A SODIMM256MHYS64T32000H DL-3.7-A KN.25602.
Category N/A 100 Part Name Description Acer Part No. SCREW SCW HEX NYL I#R-40/O#4-40 L5.5 34.00015.081 SCREW SCREW MACH WAFER M2*L4 NI 86.T39V1.002 SCREW SCRW M2.5*6 ~ L-CASE + UCASE 86.00D28.330 SCREW SCRW M2*L3 86.00D29.620 SCREW SCRW M2.5*5 WAFER B-ZN ROHS 86.00D47.630 SCREW SCREW M2*L3 NYLOK CR 3+ 86.00E25.723 SCREW SCREW M2*L3 NON-NYLOK CR3+ 86.00E31.723 SCREW SCREW M2.5*L6 NYLOK CR3+ 86.00E33.736 SCREW SCREW M2.5*L8 NYLOK CR3+ 86.00E34.