Warranty Manual

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Length of warranty:
The warranty commences the date on which the
mattress was purchased and remains eective
according to the terms and conditions defined below.
The warranty applies to the original purchaser and
further defines the mattress as being free from defects
in workmanship and materials for a period of ten years.
If a warranted defect is found within the first ten years
from the date of purchase, the mattress will be
replaced, subject to inspection.
Warranty coverage:
The following items are warranted during normal use.
Mattresses may contain materials and options that are
generally referred to below, of which not all materials
and coverage may apply if they are not present in your
specific mattress. All mattresses must be supported by
a solid foundation, typically a box spring or platform
with a frame in order for the warranty to be valid.
(Foundation is not included with mattress.)
The following items are warranted during
normal use:
• Compression Set: permanent body indentations of
3/4” or greater for memory foam mattresses and 1.5”
or greater for innerspring/hybrid mattresses.
• iCoils: Independent coils, which are loose, broken, or
have compromised the mattress fabric.
This section refers to damages that are NOT COVERED
by the warranty. It is the purchaser’s responsibility to
inspect and examine the materials that were purchased
within 15 days of ordering, and only the items that are
covered by the warranty above apply.
• Incidental damages
• Other costs: freight, duties, taxes, delivery services
• Abuse
• Damage from chlorinated products and exposure
• Yellowing of foam from exposure to light
• Mattress fabric
• Body indentations less than 3/4” (memory foam) or
1.5” (innerspring/hybrid)
• Structural damage from moving or transporting the
materials
• Structural damage for use with improper foundations and other support
systems
• Profile: overall finished height
• Accessories: sheets, linens, etc.
• Change in comfort preference in addition to general soening of
materials over time
Claims process:
If an approved material or manufacturing defect occurs within the
warranty period, the defective item will be replaced. If a claim is autho-
rized and identical materials are not available, we reserve the right to
substitute materials that are of equal or higher value. To file a claim, please
first contact us via email or by phone to open a case. Do not proceed until
you have been in contact with an agent and have received confirmation
of next steps via email. Depending on the nature of the claim, our
representative may require additional information or product images for
further evaluation. Any damages done to the products in preparation for
filing the claim, which are done in advance of receiving a claim number or
confirmation from a customer service representative, will void the claim.
To properly file a claim within the warranty period, the following are
required:
• The claim must be filed by the original purchaser-
No transferability is authorized
• A form of payment confirmation within the warranty period indicating
the purchase price and purchase date
• The actual law label from the defective product- No copies allowed.
• Contact and shipping information
Your new mattress is flame retardant and meets fire safety standards
issued by the U.S. Consumer Product Safety Commission when used by
itself or with a foundation specified on the federal law tag attached to the
mattress. Sealy
®
To Go mattress fabric does not contain any flame
retardant chemicals.
10 year limited warranty
10
YEAR
WARRANTY
Sealy
®
T
o Go mattresses are designed to deliver
the perfect blend of comfort and support at a great value.
Every mattress is designed and built right here in the USA with
quality materials so you can rest assured knowing your Sealy
will feel good for years to come.
Thank you for your purchase
Your new foam bedding product was proudly made in the
USA using premium materials. Just as with a new car or piece
of furniture, you may notice a fresh foam odor aer opening.
This is normal and verified harmless, and will dissipate. Aer
removing the packaging, immediately discard the wrapping
materials.
Allow the foam to “air out” in a well ventilated area for
24 to 72 hours.
For additional questions, please contact our customer support
team at [e-mail] or 1-877-533-8153 between the
hours of 9:00am and 5:00pm EST M-F.