Warranty Information

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Length of Warranty:
The warranty commences on the date which the mattress was
purchased and remains effective according to the terms and
conditions defined below. The warranty applies to the original
purchaser and further defines the mattress as being free from
defects in workmanship and materials for a period of ten
years. If a warranted defect is found within the first ten years
from the date of purchase, the mattress will be replaced,
subject to inspection.
Warranty Coverage:
The following items are warranted during normal use.
Mattresses may contain materials and options that are
generally referred to below, of which not all materials and
coverage may apply if they are not present in your specific
mattress. All mattresses must be supported by a solid
foundation, typically a box spring or platform with a frame in
order for the warranty to be valid. Foundation is not included
with the mattress.
The following items are warranted
during normal use:
• Compression Set: permanent body indentations of ¾” or
greater for memory foam mattresses, and 1.5” or greater
for innerspring or hybrid mattresses.
• iCoils: independent coils, which are loose, broken, or have
compromised the mattress fabric.
The following items are NOT covered by the
warranty.
It is the purchaser’s responsibility to inspect and
examine the mattress within 15 days of purchasing.
• Incidental damages
• Other costs: freight, duties, taxes, delivery services
• Abuse
• Damage from chlorinated products and exposure
• Yellowing of foam from exposure to light
• Mattress fabric
• Body indentations less than ¾” (memory foam) or 1.5”
(innerspring/hybrid)
• Structural damage from moving or
transporting the materials
• Structural damage due to use with improper foundations
and other support systems
• Profile: overall finished height
• Accessories: sheets, linens, etc.
• Change in personal comfort preference in addition to
general softening of materials over time
Claims Process:
If an approved material or manufacturing defect occurs within
the warranty period, the defective item will be replaced. If a
claim is authorized and identical materials are not available,
we reserve the right to substitute materials that are of equal
or higher value.
To file a claim, please first contact us via email or phone to
open a case. You will receive a confirmation via email or
phone on how to proceed. Depending on the nature of the
claim, our representative may require additional information
or product images for further evaluation. Any damages done
to the product in preparation for filing the claim, and prior to
receiving your claim number and confirmation from our
customer service representative will void your claim.
To properly file a claim within the warranty period, the
following are required:
• The claim must be filed by the original purchaser, no
transferability is authorized
• A form of payment confirmation indicating the purchase
price and purchase date within the warranty period
• The law label from the defective product
• Contact and shipping information
Your new mattress is flame retardant and meets fire safety
standards issued by the U.S. Consumer Product Safety
Commission when used by itself or with a foundation
specified on the federal law tag attached to the mattress.
Sealy
®
mattress fabric does not contain any flame
retardant chemicals.
10-year Limited Warranty
Sealy
®
mattresses are designed to
deliver the perfect blend of comfort
and support at a great value.
Every mattress is designed and
assembled right here in the USA with
quality materials so you can rest
assured knowing your Sealy
®
will feel
good for years to come.
Questions?
Please contact our customer support team:
Email: [e-mail]
Phone: [phone]am-5pm EST