Installation Guide

Problem Possible Reasons Solution Process
Remote does not work
Remote control battery is dead
or has not been installed
Remote frequency has been
deleted
Shade needs to be charged
Remote battery not installed
correctly
Remote is not on correct
channel
Install battery or replace battery
(1 battery included in package)
Re-program Remote
Charge Shade
Install battery correctly
Place remote on correct
channel
see installation instructions
(step 5)
See “programming help”
follow instructions: erasing all
frequencies (pg 7)
Use included AC adapter and
plug in shade
Remove battery, and reinstall
with correct polarity
Use the channel increase/
channel decrease buttons to
get shade on correct channel
(usually channel 1)
Up and down functions
reversed on remote (remember,
remote must be held in the
correct position, with channel
lights in the upper right corner) Shade has been unrolled all
the way down (without a lower
limit) and continued back up
the other side.
Roll shade down until fabric
rolls up other side of shade.
See “programming help”
follow instructions: erasing all
frequencies (pg 7)
Push “up” button on shade
(shade should roll down).
Allow shade to roll all the way
down and continue back up.
Press “stop” when fabric nears
the top of the shade. Set upper
and lower limits (see step 7)
Top and bottom fabric limits
did not save correctly
Remote signals not successfully
received by motor
Set Upper and Lower Limits
again
See Step 7 for instructions
To clean your shade fabric, simply rinse with water and soap and scrub with a soft brush. Remember to unplug your
shade before cleaning. Do not allow the motor to get wet. Note: using bleach or an abrasive cleaner will void your
warranty. Roll the shade down to air dry. Your shade should be rolled up during high wind conditions.
Maintenance
Additional information
An instructional video is available on our website (www.shadeinfo.com) if you need additional help installing or
programming your shade.
303.652.6164 (phone)
Don’t forget to send us your warranty/registration card.
www.shadeinfo.com
M1027-E
Troubleshooting
8
Programming Error
Re-Program Remote