FAQ

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SECUR360 Video Doorbell FAQs

1. What do the different LED flashing patterns and colors mean?

• RED + Solid: The doorbell is warming up – Stays in this mode until the doorbell is ready.

• RED + flashing (1 second ON / 1 second OFF): The doorbell is in wi-fi connection mode.

• BLUE + flashing: The doorbell is connecting to the internet.

• BLUE + (2 Minutes ON): The doorbell is connected to the internet.

• BLUE : When motion is detected, the LED will be ON until all motion has stopped for 30 seconds.

2. How do I see live feed video?

Go to the home screen > click on the device.

3. How do I see my events?

a. Basic Service or SD card storage

• Go to the home screen > click on the device > click the playback icon.

b. Premium Service

• Go to the home screen > click on the device > click the cloud video icon .

4. Where is the micro SD card slot?

• Remove the screw from the bottom of the video doorbell.

• Remove the video doorbell from the back plate.

• Fold back the side of the rubber cover marked SD on the back of the video

doorbell and insert micro SD card.

• Replace the rubber cover and reinstall the video doorbell to the back plate.

5. How do I reset the video doorbell?

a. Hardware Reset:

• Remove the screw from the bottom of the video doorbell.

• Detach the video doorbell from the back plate.

• Fold back the side of the rubber cover marked RST on the back of the video

doorbell.

• Press the button inside the cover for 15 seconds (listen for the tune) – the

button will blink red.

• Replace the rubber cover and reinstall the video doorbell to the back plate.

b. Software Reset:

Note: In order to reset your video doorbell within the app your video doorbell must be connected

to the internet.

• Go to the home screen > click on the device > click the gear icon on the top right of the

screen > scroll to the bottom of the page and click “Remove Device”. Click “Confirm” to remove

your device.

6. How do I share my device?

Note: The member you want to share your device with will need to create a Secur360 account prior

to the invite being sent.

Summary of content (4 pages)

PAGE 1
SECUR360 Video Doorbell FAQs 1. What do the different LED flashing patterns and colors mean? • RED + Solid: The doorbell is warming up – Stays in this mode until the doorbell is ready. • RED + flashing (1 second ON / 1 second OFF): The doorbell is in wi-fi connection mode. • BLUE + flashing: The doorbell is connecting to the internet. • BLUE + (2 Minutes ON): The doorbell is connected to the internet. • BLUE : When motion is detected, the LED will be ON until all motion has stopped for 30 seconds. 2.
PAGE 2
Open the app > click the Me icon on the bottom right of the home screen > click “Family management” > click on your location > click “Add User”. 7. How do I change my chime type? Go to the home screen > click on the device > click the gear icon screen > click “Bell Settings” > click “Chime Type” > select chime. on the top right of the 8.
PAGE 3
b. Go to the home screen > click the me icon “Message Center” > click the gear icon on the bottom right of the screen > click on the top right of the screen. 16. How do I record a video? For Live Feed: Go to the home screen > click on the device > click the record icon. To stop the recording click the record icon again. The recorded video will be saved to the mobile device. NOTE: This also works for “Cloud Video” and “Playback”. Playback is from the SD card storage. 17.
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IMPORTANT: After the account is deactivated, all user data under this account will be deleted permanently. Go to the home screen > click the me icon on the bottom right of the screen > click your username on the top of the screen > click “Account and Security” > click “Deactivate Account” > click “Confirm”. 25.