FAQ

b. Go to the home screen > click the me icon on the bottom right of the screen > click
“Message Center” > click the gear icon on the top right of the screen.
16. How do I record a video?
For Live Feed: Go to the home screen > click on the device > click the record icon. To stop the
recording click the record icon again. The recorded video will be saved to the mobile device. NOTE:
This also works for “Cloud Video” and “Playback”. Playback is from the SD card storage.
17. How do I take a photo?
For Live Feed: Go to the home screen > click on the device > click the screenshot icon. The
photo will be saved to the mobile device. NOTE: This also works for “Cloud Video” and “Playback”.
Playback is from the SD card storage.
18. How do I turn on SD card recording?
Go to the home screen > click on the device > click the gear icon on the top right of the
screen > click the “Memory Card Settings” > turn the SD card recording on > click on record mode
and select either event recording or non-stop recording.
19. How do I setup a recording schedule?
Go to the home screen > click on the device > click the gear icon on the top right of the
screen > click the “Memory Card Settings” > click “Schedule” > click “Add schedule”.
20. How do I change my username?
Go to the home screen > click the me icon on the bottom right of the screen > click your
username on the top of the screen > click “Username” > type your username > click “Save” on the
top right of the screen.
21. How do I change my profile photo?
Go to the home screen > click the me icon on the bottom right of the screen > click your
username on the top of the screen > click “Profile Photo” > click “Select from Album”.
22. How do I add my phone number?
Go to the home screen > click the me icon on the bottom right of the screen > click your
username on the top of the screen > click “Account and Security” > click “Mobile Phone Number” >
enter the phone number and click “Get Verification Code” > enter the verification code.
23. How do I change my password?
Go to the home screen > click the me icon on the bottom right of the screen > click your
username on the top of the screen > click “Account and Security” > click “Change Login Password”
> enter the verification code that was sent to your phone and/or email > type new password.
24. How do I deactivate my account?