FAQ

IMPORTANT: After the account is deactivated, all user data under this account will be deleted
permanently.
Go to the home screen > click the me icon on the bottom right of the screen > click your
username on the top of the screen > click “Account and Security” > click “Deactivate Account” >
click “Confirm”.
25. How do I add a password gesture?
Go to the home screen > click the me icon on the bottom right of the screen > click your
username on the top of the screen > click “Account and Security” > click “Gesture Unlock” > click
“Create Gesture Password” > create gesture.
26. How do I change my device name?
Go to the home screen > click on the device > click the gear icon on the top right of the
screen > click device name > type new device name > click “Save” on the top right of the screen.
27. How do I delete events?
Go to the home screen > click the me icon on the bottom right of the screen > click
“Message Center” > click the trash can icon on the screen > select which events you would like to
delete > click “Delete” on the bottom right of the screen.
28. Smart credentialing mode is not working. How do I connect to my doorbell?
If smart mode is not working, you can connect to the doorbell using the AP credentialing mode.
IMPORTANT: Your home wi-fi network password will be required during this process.
• Allow the Secur360 doorbell 1 minute to fully boot-up.
• Press and hold the push button for 15 seconds. The LED ring around the push button will turn
RED and flash quickly.
• Open the Secure360 app and log into the account.
• On your mobile device, go to Settings > Wi-Fi. Select the “Secure360 XXXXXX” (“XXXXXX” represents the
unique MAC address of each Secur360 doorbell) from the available Wi-Fi networks.
• Return to the Secure360 app and click the “Add Secur360 Doorbell” button.
• Select “YES” to start the setup and the app will guide you through the remaining steps.