User's Manual

Doc No.: A20450690 Rev.2 ECO 012029 Date: 06/29/16 21
Before any software, parts or products, which have been designed and manufactured by Secure Care can be safely
installed, set-up, tested, supported, maintained or repaired, technical training in accordance with standards established
by Secure Care is required. Regardless of how Secure Care’s software, parts or products are obtained, they should
not be installed, set-up, tested, supported, maintained or repaired by any person who has not satisfactorily completed
that technical training (a “qualified service technician”.) When Secure Care’s software, parts or products are sold
separately from installation services, it is assumed that only a qualified service technician will conduct any installation,
set-up, testing, support, maintenance or repair involving that software, part or products.
G. It is important that any installation, set-up, testing, support, operation, maintenance, repair or use involving the
system comply with all local and national electrical and life safety codes. If you have any questions about compliance
with those codes, please contact your local authorities.
H. Secure Care receives and responds to telephone and dial-in inquires (the “Help Line”) about its software, parts
and products for the purpose of discussing users’ experiences with Secure Care’s system, helping users better
understand how their systems work, and providing ideas about what may be causing difficulties. However, Secure
Care cannot accurately diagnose the cause of any problems or give complete instructions on how to fix problems over
the telephone or Internet. The only way to assure that software, parts or products are installed, set-up, tested,
supported, maintained or repaired correctly or that a Secure Care system is functioning properly is to have it examined
on site by a qualified service technician. In addition, Secure Care software, parts and products cannot be operated or
used correctly by anyone who has not successfully completed Secure Care in-service training. Secure Care’s Help
Line is not a substitute for on-site diagnosis and servicing by a qualified service technician or for successful completion
of Secure Care in-service training. Secure Care strongly recommends that any installation, set-up, testing, support,
replacement, maintenance or repair of a system that is performed by a person who has not satisfactorily completed
technical training in accordance with standards established by Secure Care be immediately checked on-site by a person
who has completed that technical training.
WARNING: EVEN SLIGHT MODIFICATIONS TO THE SYSTEM OR CHANGES IN THE OPERATING
ENVIRONMENT MAY CAUSE SECURE CARE’S SYSTEM TO MALFUNCTION. THE ONLY WAY TO
ASSURE THAT SECURE CARE’S SYSTEM HAS BEEN INSTALLED, SET-UP, TESTED, SUPPORTED,
MAINTAINED, AND REPAIRED CORRECTLY IS TO HAVE A QUALIFIED SERVICE TECHNICIAN DO THE
WORK.
I. Secure Care’s software, parts and products have been designed to augment a facility’s reasonable procedures
for protecting residents, patients, and infants. However, no system or combination of procedures and equipment can
eliminate all risk or assure complete security. Secure Care’s system is not intended as a substitute for the careful
identification and monitoring of residents, patients, and infants by a facility’s professional staff.
2. Limited Warranty
A. Subject to the limitations set forth in this general product warranty statement (as amended from time to time
by Secure Care in its absolute discretion), and unless a different period is specified in writing by Secure Care for a
particular product or service, Secure Care warrants that this product (subject to Secure Care's specified tolerances and
excluding any expendable items), if sold by Secure Care to an authorized Secure Care distributor, shall conform to
the specifications which accompany this product for a period of one (1) year from the date of delivery of this product
by Secure Care to a common carrier, f.o.b. Secure Care’s manufacturing facility in Concord, New Hampshire or, in
the case of services, from the date of first provision of such services. This warranty does not extend to and is not for
the benefit of any person other than an authorized Secure Care distributor who purchases this product from Secure
Care, any sub-distributor thereof and/or the customer to whom this product is first provided for use, by Secure Care,
an authorized Secure Care distributor or any sub-distributor thereof. In the event that this product does not comply
with this warranty, Secure Care will, at its option, either repair or replace this product or refund the purchase price,
provided that this product is returned as provided in section 2.b below. Replacement of this product under warranty
will not extend the original warranty period.
Secure Care will also, at its option, either repair or replace this Product after the warranty has expired, for an additional
charge, provided that this Product is returned as provided in Section 2.B below. If Secure Care repairs or replaces this
Product after the warranty has expired, the terms of the warranty set forth in this Section 2.A for a new Product will