User's Guide
Doc No.: A22270882 Rev. B ECO: 13058 Date: 04/09/18 19
ARISING FROM THE HARDWARE AND/OR ITS USE WITH OR OPERATION IN THE SECURE CARE SYSTEM
SHALL BE MADE SOLELY AGAINST THE HARDWARE MANUFACTURER AND/OR VENDOR.
C. Secure Care’s software, parts and products are designed for operation in a wireless system. However, the range,
performance, and predictability of any wireless system, including Secure Care’s, is dependent on several factors, including, but not
limited to, the following: building structure; environmental extremes (e.g., temperature, earth tremors, air pollution, etc.); the
proximity of other wireless devices; the presence of variable speed products; sources of Radio Frequency Interference (RFI);
physical orientation and positioning of the equipment; and sources of Electro Static Discharge (“ESD”). Secure Care cannot be
responsible for the effect of these types of factors on operation of its software, parts and products.
D. This Product must be installed, set-up, tested, supported, operated, maintained, repaired and used only in accordance with
all manuals and instructions (including the user, installation, technical and other manuals) issued by Secure Care (the “Product
Manuals”). It is your responsibility to assure that any person who might be installing, setting-up, testing, supporting, maintaining
or repairing this Product knows the contents of and has access to the Product Manuals and has successfully completed Secure
Care technical training. It is also your responsibility to assure that any person who might be operating or using this Product knows
the contents of and has access to the Product Manuals and has successfully completed Secure Care in-service training. If you do
not have the Product Manuals or if you have any questions regarding this Product and/or its installation, set-up, testing, support,
operation, maintenance, repair or use, please call Secure Care at the telephone number provided in section 2.B below. Secure Care
cannot be responsible for performance problems caused by a failure to follow published and appropriate procedures for
installation, set-up, testing, support, operation, maintenance, repair and use.
All adjustable features on new and repaired Secure Care software, parts and products are shipped with “factory default” settings.
These “factory default” settings may not comply with building and life safety codes or other applicable laws and regulations in the
location where they are installed or operated. Secure Care strongly recommends, therefore, that the settings on all Secure Care
software, parts and products be checked and, if necessary, reset to comply with local building and life safety codes and other
applicable laws and regulations at the time of any installation, set-up, testing, support, maintenance or repair.
E. Secure Care’s system is driven by software. However, the performance and reliability of any software-driven system
depends on adequately maintaining the recommended minimum configuration of computing platform, operating systems and
applications programs and on regularly performing industry-standard and application-specific backup processes. If recommended
minimum configurations of computing platform, operating systems, and applications programs are not adequately maintained, or
if appropriate backups are not regularly performed, the software may not drive the system as intended. Secure Care cannot be
responsible for operational problems caused by a failure to perform these maintenance and backup procedures.
F. Secure Care does not authorize, and strongly recommends against, any installation or field replacement of software, parts
or products by untrained contractors or facility staff. Such work can be hazardous, can render the system ineffective and will void
any Secure Care warranty or liability that might otherwise relate to the system.
Before any software, parts or products, which have been designed and manufactured by Secure Care can be safely installed, set-
up, tested, supported, maintained or repaired, technical training in accordance with standards established by Secure Care is
required. Regardless of how Secure Care’s software, parts or products are obtained, they should not be installed, set-up, tested,
supported, maintained or repaired by any person who has not satisfactorily completed that technical training (a “qualified service
technician”.) When Secure Care’s software, parts or products are sold separately from installation services, it is assumed that only
a qualified service technician will conduct any installation, set-up, testing, support, maintenance or repair involving that software,
part or products.
G. It is important that any installation, set-up, testing, support, operation, maintenance, repair or use involving the system
comply with all local and national electrical and life safety codes. If you have any questions about compliance with those codes,
please contact your local authorities.
H. Secure Care receives and responds to telephone and dial-in inquires (the “Help Line”) about its software, parts and products
for the purpose of discussing users’ experiences with Secure Care’s system, helping users better understand how their systems
work, and providing ideas about what may be causing difficulties. However, Secure Care cannot accurately diagnose the cause of
any problems or give complete instructions on how to fix problems over the telephone or Internet. The only way to assure that
software, parts or products are installed, set-up, tested, supported, maintained or repaired correctly or that a Secure Care system
is functioning properly is to have it examined on site by a qualified service technician. In addition, Secure Care software, parts
and products cannot be operated or used correctly by anyone who has not successfully completed Secure Care in-service training.
Secure Care’s Help Line is not a substitute for on-site diagnosis and servicing by a qualified service technician or for successful
completion of Secure Care in-service training. Secure Care strongly recommends that any installation, set-up, testing, support,
replacement, maintenance or repair of a system that is performed by a person who has not satisfactorily completed technical