User's Guide

Doc No.: A22270882 Rev. B ECO: 13058 Date: 04/09/18 5
or installer agreements. Customers that gain technical service certifications and maintain their certifications over time
are allowed to install replacement hardware and service previous installations conducted by certified distributors for
the facilities they own and operate only for the products they are certified to and for the sole purpose
of maintenance and repairs. In doing so, they assume liability for those repairs
and maintenance. Any individual working for and assisting a company who has not signed a distributor agreement and
as a result is not a certified distributor of Secure Care Products LLC will assume all liability of the
equipment/system in its entirety. Certified individuals no longer working for a certified Secure Care distributor is no
longer considered certified to install/service Secure Care Product equipment/systems.
Equipment/systems installed outside the above criteria will void any and all warranty given by Secure Care Products,
LLC.
8. Any Work Must Comply with Electrical and Life Safety Codes
It is important that any installation, set-up, testing, support, operation, maintenance, repair or use involving the system
comply with all local and national electrical and life safety codes. If you have any questions about compliance with those
codes, please contact your local authorities.
9. Immediately Have Replacements or Repairs Checked On-Site by a Qualified Service Technician
Secure Care receives and responds to telephone and dial-in inquires (the “Help Line”) about its software, parts and
products for the purpose of discussing users’ experiences with Secure Care’s system, helping users better understand
how their systems work, and providing ideas about what may be causing difficulties. However, Secure Care cannot
accurately diagnose the cause of any problems or give complete instructions on how to fix problems over the telephone
or Internet. The only way to assure that software, parts or products are installed, set-up, tested, supported, maintained
or repaired correctly or that a Secure Care system is functioning properly is to have it examined on site by a qualified
service technician. In addition, Secure Care software, parts and products cannot be operated or used correctly by anyone
who has not successfully completed Secure Care in-service training. Secure Care’s Help Line is not a substitute for on-
site diagnosis and servicing by a qualified service technician or for successful completion of Secure Care in-service
training. Secure Care strongly recommends that any installation, set-up, testing, support, maintenance or repair of a
system that is performed by a person who has not satisfactorily completed technical training in accordance with standards
established by Secure Care be immediately checked on-site by a qualified service technician.
WARNING: EVEN SLIGHT MODIFICATIONS TO THE SYSTEM OR CHANGES IN THE OPERATING
ENVIRONMENT MAY CAUSE SECURE CARE’S SYSTEM TO MALFUNCTION. THE ONLY WAY TO
ASSURE THAT SECURE CARE’S SYSTEM HAS BEEN INSTALLED, SET-UP, TESTED, SUPPORTED,
MAINTAINED AND REPAIRED CORRECTLY IS TO HAVE A QUALIFIED SERVICE TECHNICIAN DO
THE WORK.
10. The Secure Care System is not a Substitute for Careful Identification and Monitoring by
Professional Staff
Secure Care’s software, parts and products have been designed to augment a facility’s reasonable procedures for
protecting residents, patients, and infants. However, no system or combination of procedures and equipment can
eliminate all risk or assure complete security. Secure Care’s system is not intended as a substitute for the careful
identification and monitoring of residents, patients, and infants by a facility’s professional staff.
11. Warranty
Departures, substitutes, or declining Secure Care Products supplied hardware will void the product/system warranty
and the agency certification. You will assume all liability for any deviations.
12. Acceptance of Order
Acceptance of this order and its terms and conditions, also certifies that the equipment described above has been
delivered to and received by the purchaser and is in good operating order and condition, and that the equipment is
accepted by the purchaser for all purposes for which the equipment is intended by Secure Care Products.
Revised 3/20/17