User's Manual

Secure Care Staff Pendant User Guide
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5. Performance of the Secure Care System Software Depends on Proper
Maintenance
Secure Care’s system is driven by software. However, the performance
and reliability of any software-driven system depends on adequately
maintaining the recommended minimum configuration of computing
platform, operating systems and applications programs and on regularly
performing industry-standard and application-specific backup processes.
If recommended minimum configurations of computing platform,
operating systems, and applications programs are not adequately
maintained, or if appropriate backups are not regularly performed, the
software may not drive the system as intended. Secure Care cannot be
responsible for operational problems caused by a failure to perform these
maintenance and backup procedures.
6. Only a Qualified Service Technician Should Work on a Secure Care
System
Secure Care does not authorize, and strongly recommends against, any
installation or field replacement of software, parts or products by
untrained contractors or facility staff. Such work can be hazardous, can
render the system ineffective and will void any Secure Care warranty or
liability that might otherwise relate to the system.
Before any software, parts or products which have been designed and
manufactured by Secure Care can be safely installed, set-up, tested,
supported, maintained or repaired, technical training in accordance with
standards established by Secure Care is required. Regardless of how
Secure Care’s software, parts or products are obtained, they should not be
installed, set-up, tested, supported, maintained or repaired by any person
who has not satisfactorily completed that technical training (a “qualified
service technician”.) When Secure Care’s software, parts or products are
sold separately from installation services, it is assumed that only a
qualified service technician will conduct any installation, set-up, testing,
support, maintenance or repair involving that software, part or products.
7. Any Work Must Comply with Electrical and Life Safety Codes
It is important that any installation, set-up, testing, support, operation,
maintenance, repair or use involving the system comply with all local and
national electrical and life safety codes. If you have any questions about
compliance with those codes, please contact your local authorities.
8. Immediately Have Replacements or Repairs Checked On-Site by a
Qualified Service Technician
Secure Care receives and responds to telephone and dial-in inquires (the
“Help Line”) about its software, parts and products for the purpose of