User manual

System
274
Upload file
Click Browse to locate the file on your local PC that you want to upload. You may
upload it to an alternative file name on the SG unit by specifying a Destination File
Name. Click Submit to begin the upload.
Warning
Any existing file with the same name is overwritten
Support
For information on obtaining support for your SG unit, select Support from the System
section of the main menu.
This page provides basic troubleshooting tips, contact details for SG technical support,
and links to the SG Knowledge Base
(http://www.cyberguard.com/snapgear/knowledgebase.html) as shown in the following
figure:
Technical support report
The Technical Support Report page is an invaluable resource for the SG technical
support team to analyze problems with your SG unit. The information on this page gives
the support team important information about any problems you may be experiencing.
Note
If you experience a fault with your SG unit and have to contact the SG technical support
team, ensure you include the Technical Support Report with your support request.
The Technical Support Report should be generated when the issue is occurring on each
of the appliances involved, and attached in plain text format. Otherwise, the Secure
Computing technical support staff are unlikely to have enough information to assist you.