User Manual

OVERVIEW USER MODE ADMIN MODE MANAGING DRIVE CONTACT & WARRANTY

SecureDrive KP User Guide ▪ 19

2.13.2020

Troubleshooting

After unlocking the Drive, your computer shows that the external Drive is connected (icon displays) but

you cannot access the Drive data (it doesn’t display in Explorer (Windows) or Finder (Mac).

The Drive needs to be formatted—no data exists. It may have been reset. To format the Drive

Refer to Reformatting the Drive on page 16.

If you think your keypad is faulty, contact Technical Support, page 20.

Determining the Version Number

In User Mode:

STEPS

LED

With the Drive locked, press .

Enter your User PIN.

Press

Wait for , then press .

Press 8, 6. (V, N for Version Number)

Press .

All LEDs

Blink Once

Together

Then the Red will blink the number of times that represent the major version number (left of the decimal

point), and the

Green will blink the number of times that represent the update version (right side of the

decimal point). When the sequence has ended All LEDs blink once together, then .

EXAMPLE: if the version number is 1.7, the red LED will blink once and the green LED will blink seven times.

In Admin Mode: