User manual

Appendix - Troubleshooting
myUTN User Manual 138
Some functions in the SEH UTN Manager are hidden, enabled or
appear dimmed
Possible Cause
 Your user account does not have the required administrative
rights. This leads to restricted user rights in the SEH UTN
Manager; see: ’SEH UTN Manager - Function Overview’ Ö133.
 A function is not supported by the connected USB device (e.g.
the 'Print-On-Demand' feature is not supported by a hard disk).
Start the SEH UTN Manager as administrator. For more information,
refer to the documentation of your operating system.
A connection to the UTN server cannot be established
A common port will be used for the data transfer between the UTN
server and the SEH UTN Manager that is installed on the client.
Ö54.
Possible Cause
 The port numbers are not identical.
The current port number cannot be transferred to the SEH UTN
Managers that are installed on the clients.
The 'SNMPv1' parameter has been disabled; see: Ö41.
 The communication is blocked by a firewall.
A connection to the USB device cannot be established
Possible Cause
 The access control for USB devices is enabled Ö86.
 No driver software for the USB device is installed on the client.
 The USB device is already connected to another client.