User manual

Appendix - Troubleshooting
myUTN User Manual 139
A connection to the myUTN Control Center cannot be established
Eliminate possible error sources. First of all, check:
- the cabling connections
- the IP address of the UTN server Ö13 as well as
- the proxy settings of your browser
If you still cannot establish any connection, the following safety
mechanisms might be the cause:
 The access is protected via SSL/TLS (HTTPS) Ö82.
 The TCP port access control is enabled Ö84.
 The password protection is enabled Ö83.
 The cipher suites of the encryption level are not supported by
the browser Ö80.
The password is no longer available
Access to the myUTN Control Center can be protected by a
password. If the password is no longer available you can reset the
parameter values of the UTN server to their default settings to get
access to the myUTN Control Center Ö107. Previous settings will
be deleted.