User manual

Appendix - Troubleshooting
myUTN User Manual Mac 142
8.6 Troubleshooting
This chapter describes some problems and their solutions.
Problem
• ’The UTN server signalizes the BIOS mode’ 142
• ’Some functions in the SEH UTN Manager are hidden, enabled or
appear dimmed’ 144
• ’USB devices are not shown in the SEH UTN Manager’ 144
• ’The SEH UTN Manager displays several USB devices at one USB
port’ 144
• ’A connection to the UTN server cannot be established’ 145
• ’A connection to the USB port cannot be established’ 145
• ’A connection to the myUTN Control Center cannot be
established’ 145
• ’The password is no longer available’ 146
The UTN server signalizes the BIOS mode
Possible Cause
The UTN server switches to the BIOS mode if the firmware functions
well but the software is faulty. This may happen in the case of an
incorrect software update, for example. The UTN server signalizes the
BIOS mode if
• the activity LED (yellow) blinks periodically and
• the status LED (green) is not active.
The UTN server is not operational in the BIOS mode.
If the UTN server is in the BIOS mode, the filter 'BIOS Mode' will be
created automatically in the device list of the InterCon-NetTool. The
UTN server will be displayed within this filter.