Product Manual

12. TROUBLESHOOTING
When inserting the Test Cassette into the Dock, it must be pressed
firmly into place. If this error occurs, remove the Test Cassette, wait a
couple of seconds, and re-insert it, ensuring that the Test Cassette has
come to a firm stop. If this error continues after trying multiple Test
Cassettes, contact your distributor to replace the Dock.
This error occurs when a Test Cassette has been removed before the
assay test has been completed. To avoid this error and guarantee
accurate testing, the Test Cassette must not be removed until the test
i
s complete. See section 9.2. Running the Test.
This error will occur if the lid is closed before the sample is loaded into
the Test Cassette. To avoid this error, never close the lid before
sample addition. If a sample was added but not detected, discard that
Test Cassette and insert a new Test Cassette. Ensure the sample is at
room temperature. Ensure sufficient sample volume is added to the
Test Cassette.
Each Test Cassette must be used in a timely manner when removed
from its protective pouch. If the Test Cassette has been sitting in the
Dock for more than 5 minutes, the test will abort and the Test Cassette
must be discarded.
If this error occurs, replace the Test Cassette and run the test again.
If this failure repeats, contact your distributor and replace the Dock.
When the Dock has completed 1500 runs, this error will appear.
Contact your Sekisui Diagnostics or Distribution Representative to
purchase a replacement Dock.
The Dock must be kept level at all times when operating. Do not
bump, lift, or tilt the Dock during operation. If this error occurs the test
is aborted and must be re-run with a new Test Cassette.
The Dock’s power supply voltage has fallen below acceptable limits.
The run is aborted and another run is not allowed to start until the
power supply voltage is within acceptable limits.
The Dock is not temperature cycling as expected. This may be caused
by a fan malfunction, or a problem with the liquid flow inside the Test
Cassette. The run is aborted and must be re-run with a new Test
Cassette. If this error happens repeatedly, the Dock must be replaced.
The Dock is not heating properly during temperature cycling. This is
indicative of a problem inside the Test Cassette with fluid flow. The test
is aborted and must be re-run with a new Test Cassette.
Error
Code
Displayed Error
Description
Cause/Requested Actions
06
07
08
09
10
CASS. NOT SEATED
PROPERLY. RESEAT
TEST ABORTED!
CASSETTE REMOVED
INADEQUATE SAMPLE
REMOVE UNATTENDED CASS.
CASSETTE SEAL FAILED. REPLACE
11
12
13
14
15
DOCK EXPIRED
REPLACE DOCK
TEST ABORTED!
TILT ERROR!!
TEST ABORTED!
POWER IS LOW
TEST ABORTED!
FAN/COOLING FAIL
TEST ABORTED!
FLOW ERROR
12
REPLACE DOCK
IN 99 TEST
While opening the lid during a test will not pause or abort the test, it is not
recommended. If this warning occurs, close the lid and let it remain closed
until the completion of the test.
When 100 or fewer tests of the recommended life time usage of 1500 tests
remain, this warning will be displayed after every completed test. Contact
your Sekisui Diagnostics or Distribution Representative to purchase a
replacement Dock. before this number approaches zero.
13. OTHER WARNINGS
The following messages are informational, and do not indicate an error in the Dock or test.
CLOSE LID
REMAINING: 21:15
14. REORDER INFORMATION
Silaris Dock Catalog # 1026