User's Manual

17 TROUBLESHOOTING
17.1 Intercom Failure
When you try to start an intercom conversation with an intercom friend who is unavailable within range or already having a
conference intercom with other riders or a mobile phone call, you will hear a low tone double beep signifying an intercom busy
signal. In this case, you have to try again later.
17.2 Intercom Reconnection
If your intercom friend goes out of range while having an intercom conversation, you may hear static noise and eventually the
intercom will be disconnected. In this case, the 10S automatically tries to reconnect the intercom every 8 seconds and you will
hear high tone double beeps until the intercom is reestablished. If you do not want to make a reconnection, tap the Jog Dial to
stop the attempt.
17.3 Fault Reset
When the 10S is not working properly or is in faulty status for any reason, you may reset by pushing the pin-hole reset button
below the (+) Button. Insert a paper clip into the reset pin-hole and press the reset button for a second with light pressure.
The 10S will be switched off. Restart the system and try again. This will not restore the headset to factory default settings.
17.4 Factory Reset
1. To restore the 10S to factory default settings, press and hold the Phone Button for 12 seconds until the LED shows solid
red and you hear “Factory reset”.
2. Within 5 seconds, press the Jog Dial to confirm reset. The headset will be restored to factory setting and switched off
automatically. You will hear, “Headset reset, goodbye”.
3. If you press the Phone Button or leave the Jog Dial for 10 seconds, the reset attempt is cancelled and the headset returns
to stand-by mode. You will hear a voice prompt, “Cancelled”.