User guide

2.1 Pre-installation Checklist

2.2 Configuring the Serial Server

2.3 Running the Serial/IP Setup Program

2.4 Selecting Serial/IP COM Ports

2.5 Configuring Serial/IP COM Ports in the Control Panel

2.6 Using the Serial/IP Configuration Wizard

2.7 Troubleshooting Installation Problems

Please note the following suggestions regarding installation problems:

● If your license key is not accepted when you enter it, click here for more information.

● Are you using correct values for both IP Address of Server and TCP Port Number?

A common mistake is to assume the TCP port number is the "device number" on the server. TCP port

numbers start at a large number, usually 4000 or higher. Note: Any TCP port number less than 1024 is

almost always wrong. See Appendix D

Basic Diagnostics for ways to debug this type of problem.

● Are your settings for Credentials matching what the serial server expects?

The Log display in the Configuration Wizard will show authentication problems with serial server login.

● Is the serial server providing a serial port on the expected TCP Port Number?

Serial servers differ in the methods used to make serial ports available to the network on a TCP port.

● Are errors appearing in the Log display of the Configuration Wizard?

For detailed information and tips, see Appendix C

Configuration Wizard Messages.

2. Installing the Serial/IP Redirector