User Manual

7
Problem Possible Causes Solution
No Sound Amplifier Make sure the amplifier is getting an input signal.
Make sure the volume knob is turned up.
Make sure the amp channel output is connected to the correct channel input.
Make sure the amplifier is not faulty. Connect the cable to another amplifier. If there is
output, the problem was the amplifier. If not, the problem may be the cable.
Wiring Make sure the cables are securely connected.
Make sure the removable locking connectors are fully inserted into the sockets of
the speakers.
Low speaker
volume
Multi-tap selector Change the multi-tap selector to the correct settings.
Amplifier Make sure the amplifier wattage and impedance matches the speakers.
Make sure the amplifier volume knob is turned up.
Wiring Make sure the correct connections have been made, and the screw-down terminals
are tightly holding the speaker wire.
Noise: Crackling or
intermittent output
Faulty Amplifier or devices Try operating the system with a different amplifier.
Wiring Check all wires for proper connector contact.
Noise: buzzing Faulty devices in the signal chain Make sure the noise is not being introduced by a faulty input device.
Electromagnetic interference Make sure the speaker cable is not running parallel with an electrical cable.
Remove light dimmers, fluorescent lamps, or other appliances from the same circuit.
Noise: humming Ground loop or faulty ground Make sure the system runs a single isolated ground.
Make sure the third ground prong on the power cords have not been removed.
Poor low-
frequency output
Polarity shift Make sure that the “+” and “–” wires from the amplifier are not crossed on one or
more of the speakers (refer to instructions in Connecting the wiring to the removable
locking connector section on page 3).
Vibration of the
speaker is causing
buzzing in the
ceiling
Metal backcan Make sure the metal backcan is not making contact with anything else in the ceiling.
Mounting tabs Make sure the mounting tabs were released from their resting positions and have
been sufficiently tightened (refer to instructions in Installing the speaker into the
ceiling section on page 5).
C-ring Make sure the nuts and bolts of the C-ring slots have been sufficiently tightened
(refer to instructions in Installing the speaker into the ceiling section on page 5).
Ceiling tile Place dampening material under the ceiling grid rail of the drop ceiling or along the
edge of the ceiling tile.
Troubleshooting
Troubleshooting/Warranty
Three-Year Limited Warranty
This SENAL product is warranted to the original purchaser to be free from defects in materials and workmanship under normal consumer use for
a period of three (3) years from the original purchase date or thirty (30) days after replacement, whichever occurs later. The warranty provider’s
responsibility with respect to this limited warranty shall be limited solely to repair or replacement, at the provider’s discretion, of any product
that fails during normal use of this product in its intended manner and in its intended environment. Inoperability of the product or part(s) shall be
determined by the warranty provider. If the product has been discontinued, the warranty provider reserves the right to replace it with a model of
equivalent quality and function.
This warranty does not cover damage or defect caused by misuse, neglect, accident, alteration, abuse, improper installation or maintenance.
EXCEPT AS PROVIDED HEREIN, THE WARRANTY PROVIDER MAKES NEITHER ANY EXPRESS WARRANTIES NOR ANY IMPLIED WARRANTIES,
INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. This warranty
provides you with specific legal rights, and you may also have additional rights that vary from state to state.
To obtain warranty coverage, contact the Senal Customer Service Department to obtain a return merchandise authorization (“RMA”) number, and
return the defective product to Senal along with the RMA number and proof of purchase. Shipment of the defective product is at the purchaser’s
own risk and expense.
For more information or to arrange service, visit www.senalsound.com or call Customer Service at 212-594-2353.
Product warranty provided by the Gradus Group.
www.gradusgroup.com
Senal is a registered trademark of the Gradus Group. © 2014 Gradus Group LLC. All Rights Reserved.