User Manual

10
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Troubleshooting
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Specications
Problem Solution
The microphone
is connected, but
there’s no sound.
• Make sure that both XLR connectors on the cable are fully inserted into the
plugs on the microphone and input device (conferencing system or
mixing board).
• Make sure you are connected to an XLR port with phantom power, and that
the phantom power is turned on.
• If the indicator LED is off, touch the mute button to unmute
the microphone.
• Refer to the user manual of your AV conferencing system to ensure that the
input settings are correct.
Troubleshooting