User's Guide Part 2

99 Sendo Z100 User Guide
9
Troubleshooting
Infrared lenses are too far apart Check that both IrDA lenses are within close
range (about 0.5m) of each other and that
they are unobstructed
Infrared lens is dirty Check that both lenses are clean. Clean
only with a dry cloth
I can’t synchronize with my PC ActiveSync has not been installed properly Check ActiveSync is installed correctly.
INSTALL WIZARD
USB cable is not connected Check that both ends of the USB cable are
securely plugged in
PC does not meet minimum requirements
for use of ActiveSync
Check the minimum PC requirements for
ActiveSync. You can find these listed in the
Z100 User Guide.
PC is NT USB is not supported by NT
E-mail I can’t send e-mail
I can’t receive e-mail
Can’t find contacts stored on my SIM All SIM contacts are listed at the bottom of
your contacts list
Do a short press on ; to jump to the bottom
of the list. All SIM contacts are indicated by
the ? symbol.
Low memory Too many applications or data have been
stored on your phone.
Check Programs>Settings>About to view
the available memory on your phone. You
may need to remove applications or data to
free some memory.
MP3/4 is not in stereo Type of headset You must use an authorized Sendo headset
Poor connection Make sure that the headset connector is
pushed fully home into the Z100 accessory
connector
‘Can’t save photos’message Camera settings Check ? to make sure that the camera
photos are stored in the correct place. For
example, you cannot save new photos to the
MMC card if there is not an MMC card
inserted.
Problem Possible Cause Possible Corrective Action
z100.book Page 99 Wednesday, September 18, 2002 4:03 PM