DECT Headset System DW Office Instruction manual
Contents Contents Important safety information ................................................................................... 2 The DW Office wireless headset system ............................................................... 4 Delivery includes ............................................................................................................. 5 Product overview ............................................................................................................ 6 Base station ...
Important safety information Important safety information • Please read these instructions carefully and completely before using the product. • Make these instructions easily accessible to all users at all times. Always include these instructions when passing the product on to third parties. • Do not use the product in situations which require special attention (e.g. when performing skilled jobs).
Important safety information • Do not operate the product near any heat sources. • Only use attachments/accessories specified by Sennheiser Communications (see “Accessories” on page 36).
The DW Office wireless headset system The DW Office wireless headset system The Sennheiser Communications DW Office is a wireless DECT headset system which is intended for professional office use.
Delivery includes Delivery includes 1 base station 1 headset with built-in rechargeable battery 4 earhooks (size S (pre-installed), M, L and XL) 1 headband 1 name plate with cheek spacer (pre-installed) 1 name plate 1 mains unit 1 telephone cable 1 USB cable 1 safety guide (booklet with important safety information) 1 quick guide 1 CD ROM (including, among other things, the HeadSetup software and a detailed instruction manual as PDF) 5
Product overview Product overview Base station Extra Settings 3 2 Handset Lifter Handset Lifter ong Range MSH DHSG 6 5 4 Standard Lim ter Wideband Auto Link OFF Short Range EU Limiter Narrowband Auto Link ON 1 PC button with LED ACC socket Charging contacts DIP switch row 1 to 6 쐋 PHONE button DC IN socket with LED LINK LED CHARGE STATUS LED ABC switch PC socket (USB) Cover with overview of DIP switch assignment Mains unit Micr
Product overview Headset B 0 9 8 7 6 C A 5 4 1 3 2 D E Microphone Battery compartment cover Name plate with cheek spacer Earpiece HEADSET LED Name plate LINK button Headband AUDIO button Charging contacts Earhook (size S, M, L, XL) ! Ear pad Charging contacts " Headset holder Earhook slot 7
Overview of the buttons Overview of the buttons Base station Action Button 왘 Press the 쐋 PHONE button Page Selects the Phone mode 24 Establishes/disconnects the 23 link between headset and base station 왘 Press the PC button Functions Accepts/ends a call (with electronic call control/ handset lifter) 24 Selects the PC mode 26 Establishes/disconnects the wireless link between headset and base station 23 Accepts/ends a call (depending on the softphone used) 26 Headset Action Funct
Overview of the LEDs Overview of the LEDs Base station LED of the PC button lights up PC mode flashes Incoming PC call LED of the PHONE button Meaning 쐋 Meaning lights up Phone mode flashes Incoming telephone call LINK LED lights up blue lights up red flashes red is off Meaning Active link to the headset No link to the headset Headset is muted Standby mode Base station is switched off (not powered) CHARGE STATUS LED LED segment* Battery charge Required charging time 1
Putting the headset system into operation Putting the headset system into operation Putting the base station into operation You can use the headset system with your fixed line phone (Phone mode) and/or your PC (PC mode). The base station controls the wireless communication between the products. Removing/attaching the cover To remove the cover: 왘 Remove the cover by inserting a finger into the recess as shown.
Putting the headset system into operation Connecting the base station to the mains The base station is ready for operation as soon as it is connected to the mains. 왘 Connect the DC IN connector of the mains unit to the DC IN socket . 왘 Plug the mains unit into a wall socket. The LINK LED lights up red. The LED of the last used mode button (PHONE 쐋 or PC ) lights up white.
Putting the headset system into operation A Connection to a fixed line phone without headset socket 왘 Disconnect the handset cable from the telephone. 왘 Connect the handset cable to the Handset socket . 왘 Use the telephone cable to connect the Phone socket to the handset socket on the telephone. 왘 Set the DIP switch B Connection to a fixed line phone with headset socket #1 and #2 to the upper position.
Putting the headset system into operation C Connection of an optional mechanical handset lifter (with connection possibilities A and B only) You can also connect the HSL 10 mechanical handset lifter from Sennheiser Communications (see “Accessories and spare parts” on page 36): 왘 Connect the base station to the fixed line phone as described under A or B . 왘 Connect the handset lifter to the ACC socket on the base station.
Putting the headset system into operation MSH standard MSH cable e.g. Alcatel DW Office MSH setting If your telephone has a built-in electronic hook switch supporting the MSH standard: 왘 Set the DIP switch # 1 to the upper position. 왘 Set the DIP switch # 2 to the lower position. The necessary connection and adapter cables are available from your Sennheiser partner. For additional information, please visit our website at www.sennheisercommunications.com/headsetselector.
Putting the headset system into operation Installing the HeadSetup software The HeadSetup software enables the headset system to communicate with a wide variety of softphones and allows you to use the call control functions. For updates and additional information on the HeadSetup software, please visit our website at www.sennheiser.com/headsetup. Specifications of the version 1.0 File size approx.
Putting the headset system into operation Putting the headset into operation The headset comes with earhooks in different sizes and a headband with ear pad and can be worn on the left or right ear. Before using the headset for the first time, charge the rechargeable battery for at least 20 minutes (see page 22). Attaching the earhook 왘 Select a suitable earhook . 왘 Insert the earhook into the earhook slot .
Putting the headset system into operation Swapping the assignment of the AUDIO button The assignment of the AUDIO button can be swapped depending on whether you wear the headset on the right or left ear. By default, the headset is configured for wearing on the right ear. Pushing the AUDIO button upwards increases the volume, pushing it downwards reduces the volume (see page 28).
Putting the headset system into operation 왘 Lift the handset (If a handset lifter is connected, it automatically lifts the handset). The system is correctly connected if you can hear a clear dial tone and if the other party can hear you at a comfortable level. If the audio signal/dial tone is disturbed, adjust the audio signal (see next section). If the other party cannot hear you well, adjust the microphone sensitivity (see below).
Putting the headset system into operation Testing the headset system in PC mode and adjusting it Testing the PC connection When Phone mode is selected (the LED of the PHONE button white): 쐋 lights up 왘 Press the PC button on the base station. The base station is set to PC mode and the LED of the PC button lights up white. 왘 Press either the LINK button on the headset or the PC button on the base station.
Putting the headset system into operation Adjusting advanced settings The DIP switch row allows you to adjust the headset system to your individual needs. By default, all DIP switches are set to the upper position. To change the settings of the DIP switch row : 왘 If necessary, disconnect an existing wireless link between base station and headset (see page 23). 왘 Use a pointed object (e.g. a pen) to set the DIP switches to the desired position.
Putting the headset system into operation Automatically establishing the wireless link between headset and base station – DIP switch 4 Switch position Function Switched off You have to manually establish the wireless link (see page 23). Switched on When taking the headset out of the base station, a wireless link is automatically established between headset and base station.
Using the headset system Using the headset system Charging the headset rechargeable battery If you charge the rechargeable battery for the first time, allow charging for at least 20 minutes without interruption. A complete charging process takes about 60 minutes. You can interrupt charging at any time without damaging the rechargeable battery.
Using the headset system Switching the headset on/off If you place the headset into the base station, the headset automatically switches to standby mode. In standby mode, the power consumption is very low and the radiated power is reduced to a minimum. The HEADSET LED lights up blue and the rechargeable battery is being charged. Switching the headset on 왘 Press and hold the LINK button for 5 seconds.
Using the headset system Putting the headset on and adjusting it Wearing the headset with the earhook 왘 Slightly pull the earhook away from the headset. 왘 Place the earhook behind your ear so that it follows the contour of your ear. 왘 Adjust the headset so that a comfortable and secure fit is ensured. 6 Wearing the headset with the headband 왘 Adjust the headband to your head.
Using the headset system If a handset lifter/electronic hook switch is used, the call is automatically accepted. If you receive a call and a handset lifter/electronic hook switch with ring tone detection is used, you hear a ring tone in the headset and the LED of the PHONE button 쐋 flashes white. If no handset lifter/electronic hook switch is used: 왘 Accept the call by lifting the handset or by pressing the “accept call” button on your fixed line phone.
Using the headset system Ending a call 왘 Disconnect the wireless link between headset and base station (see page 23). If a handset lifter/electronic hook switch is used, the call is automatically ended. If no handset lifter/electronic hook switch is used: 왘 Hang up the handset or press the “end call” button on your fixed line phone.
Using the headset system Making a PC call 왘 Establish a wireless link between headset and base station (see page 23). 왘 Make the call using your softphone. Ending a PC call 왘 Disconnect the wireless link between headset and base station (see page 23). 왘 End the call using your softphone. If the call control function of your softphone is supported, the call is automatically ended (see page 15).
Using the headset system Switching between Phone and PC mode You can switch between Phone and PC mode and accept calls of the other mode. 왘 Press the PC button or the PHONE button 쐋 on the base station to select the desired mode. The LED of the PC button or the LED of the PHONE button 쐋 lights up white, indicating the selected mode. % $ Adjusting the volume WARNING Hearing damage due to high volumes! Listening at high volume levels for long periods can lead to permanent hearing defects.
Using the headset system Muting the headset’s microphone To mute the headset’s microphone during a call (the LINK LED on the base station lights up blue): 왘 Press the AUDIO button . The microphone is muted. While the microphone is muted, you hear a beep in the headset every 5 seconds and the LINK LED on the base station flashes red. 5 To unmute the headset’s microphone: 왘 Press the AUDIO button again. You hear a low confirmation beep in the headset.
Using the headset system To start the conference call using the master headset: 왘 Establish a wireless link between headset and base station (the LINK LED flashes blue). To add a guest headset to the conference call: 왘 Place the guest headset to be added to the conference call into the base station of the master headset. The HEADSET LED flashes blue/red and the headset pairs to the base station. If pairing was successful, the HEADSET LED lights up blue.
Using the headset system Pairing is not successful If pairing is not successful within 60 seconds, the DW Office headset switches to standby mode. 왘 For information on how to pair the headset to the non-DW Office base station, refer to the instruction manual of the base station.
Cleaning and maintaining the headset system Cleaning and maintaining the headset system CAUTION Damage to the product due to liquids! Liquids entering the product can short-circuit the electronics or damage the mechanics. Solvents or cleansing agents can damage the surface of the product. 왘 Keep all liquids far away from the product. 왘 Do not use any solvents or cleansing agents. 왘 Before cleaning, switch the product off and disconnect the base station from the mains.
Cleaning and maintaining the headset system Replacing the ear pad of the headband You can replace the ear pad. Spare ear pads are available from your Sennheiser partner. 왘 Remove the old ear pad !. 왘 Attach the new ear pad by placing the fastening tab B of the ear pad over the notch A of the headband (see diagram). 왘 Turn the ear pad counter-clockwise. The notch A guides the fastening tab B so that the ear pad is securely attached to the headband.
Cleaning and maintaining the headset system Replacing the headset’s rechargeable battery You can replace the rechargeable battery. Spare rechargeable batteries are available from your Sennheiser partner. Only use spare rechargeable batteries recommended by Sennheiser Communications. CAUTION Damage to the product due to improper handling The cable connections can be damaged when subjected to mechanical stress.
If a problem occurs If a problem occurs Problem Possible cause Possible solution The headset is placed into the base station but does not show any reaction Base station is not connected to the mains Connect the base station to the mains (see page 11). Rechargeable battery is deep discharged Wait several minutes until the charging process starts.
Accessories and spare parts Accessories and spare parts For additional information on accessories and spare parts, please contact your Sennheiser partner or visit our website at www.sennheiser.com Accessories • HSL 10 handset lifter – mechanical handset lifter – incl. ring tone detection – supports nearly all standard desktop telephones • DHSG cable – electronic hook switch cable – for e.g. Siemens, Aastra, etc. • MSH cable – electronic hook switch cable – for e.g. Alcatel, etc.
Specifications Specifications DW Office base station Dimensions 108 x 116 x 114 mm (W x H x D) Weight approx. 368 g Operating temperature range +5°C to +45°C (+41°F to +113°F) Storage temperature range −20°C to +70°C (–4°F to +158°F) DW Office headset Dimensions 140 x 24 x 22 mm (W x H x D) Weight with earhook: approx. 22 g with headband: approx. 50 g Talk time narrowband: wideband: up to 12 hours up to 8 hours Charing time of rechargeable battery 50%: 100%: approx. 20 min approx.
Specifications DW Office mains unit Nominal input voltage 100 to 240 V~ Nominal input current max. 0.2 A Mains frequency 50 to 60 Hz Nominal output voltage 6V Nominal output current max. 850 mA Operating temperature range +5°C to +45°C (+41°F to +113°F) Storage temperature range −20°C to +70°C (–4°F to +158°F) Relative humidity operation: 20 to 85% storage: 20 to 95% Weight approx. 75 g DECT 38 EU version: CAT IQ 1.0 US version: DECT 6.
Manufacturer Declarations Manufacturer Declarations Warranty Sennheiser Communications A/S gives a warranty of 24 months on this product. For the current warranty conditions, please visit our web site at www.sennheiser.com or contact your Sennheiser partner.
Manufacturer Declarations Statements regarding FCC and Industry Canada This equipment complies with Part 15 of the FCC Rules and with RSS-213 of Industry Canada. Operation is subject to the following two conditions: (1) this equipment may not cause harmful interference, and (2) this equipment must accept any interference received, including interference that may cause undesired operation.
Index Index A ABC switch adjusting 18 ACC connection of an optional mechanical handset lifter 13 Accessories connection of an optional mechanical handset lifter 13 Acoustic signals adjusting the volume 28 Additional headsets pairing for shared use 29 Advanced functions pairing/using additional headsets 29 using 29 Advanced settings adjusting 20 adjusting the radio range 20 DIP switch row 20 establishing the wireless link automatically 21 limiting the volume 21 wideband and narrowband mode 21 Always Audio 2
Index G GAP telephone pairing 30 H Headband 16 Headset adjusting 24 attaching the earhook 16 attaching the headband 16 charging 22 identifying 16 pairing to third party DECT GAP telephone 30 putting into operation 16 putting on 24 wearing with earhook 24 wearing with headband 24 Headset microphone muting 29 Headset system testing the headset system in PC mode and adjusting it 19 testing the headset system in Phone mode and adjusting it 17 HeadSetup software installing 15 specifications 15 L LEDs base sta
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