Warranty

TERMS AND CONDITIONS
PRODUCT ADVANCE REPLACEMENTS
SEC does not provide advance replacement products.
REFUNDS
SEC will only provide refunds to customers that have purchased product directly from SEC
within 30 days from the date of purchase. Customers that purchased product from a Sennheiser
distributor/vendor seeking a refund will have to request reimbursement from the original
distributor/vendor.
SHIPPING TO SEC
SEC will be responsible for shipping to the customer after repair/replacement ONLY. The
customer is responsible for all shipping/handling charges related to returning the product to SEC
or one of the SEC authorized repair facilities. Products must be shipped in their original
packaging or otherwise suitably protected to avoid damage during shipping. SEC will not be
responsible for any damage incurred during shipment. SEC will only be responsible for packages
that are verified as having been received into our warehouse via a shipment tracking number
provided by the customer's shipping company.
SHIPPING FROM SEC
All packages will ship within the 50 United States via UPS ground, no signature required, at no
expense to the customer. International shipping as well as other shipping methods and options
are available; however, all related charges will be the sole responsibility of the customer. Please
contact SEC Service Administration at [phone] extension #2 for details and pricing.
WARRANTY REPAIRS
In the event that a repair action is performed, SEC will be responsible for all costs associated
with the repair including parts and labor costs. All service labor is guaranteed for 90 days or until
the conclusion of the originally purchased product's original warranty period, whichever period
of time is greater.
WARRANTY REPLACEMENTS
SEC may, at its discretion, choose to replace the product completely with a new or
remanufactured product. In the event of product obsolescence, a suitable replacement will be
chosen based upon the features, the intended use (according to SEC) and the retail price of the
original product. In the event of product obsolescence SEC cannot guarantee the same color or
aesthetic attributes as the original product. All warranty replacements are guaranteed for 90 days
or until the conclusion of the originally purchased product's original warranty period, whichever
period of time is greater.