ADN System Instruction Manual

Table Of Contents
If a problem occurs .../Frequently asked questions
236 | ADN Digital Conference System
“Conference Manager” software
If a problem occurs that is not lis
ted in the above table or if the problem cannot be solved with the proposed solutions, please
contact your local Sennheiser partner for assistance.
To find a Sennheiser partner in your country, search at www.sennheiser.com under “Service & Support”.
Problem Possible cause Possible solution
See page
Software cannot be
connected to the central
unit
No network connection Check the connections between
network, central unit and PC.
76
The IP address of the central unit or of
the Windows PC has been changed
Check the network settings and adjust
them if necessary.
127
There is already a connection to the
central unit
Disconnect the connection to the
central unit.
155
Screen connected to the
central does not show
anything
The screen resolution is set too high. Reset the screen resolution. 143
Network connection
between Windows PC and
central unit cannot be
established
No Zeroconf service installed on the
Windows PC
If the PC and the central unit are
directly connected to each other, the
network configuration is usually done
via Zeroconf – not via DHCP. If no
Zeroconf service is installed on the PC,
install this service or manually assign
the route (subnet: 255.255.0.0;
IP address range: 169.254.0.x;
x = desired IP address of the PC).
Improper IP address allocation to the
PC and/or the central unit
Check the network settings and adjust
them if necessary.
131
The network communication between
the central unit and the Windows PC is
blocked by a proxy server and/or a
firewall
Password forgotten Delete the existing password. 153
Objects in the Room View
window cannot be changed
The objects are locked Unlock the objects. 184
The software runs in “Live” operating
mode
Change to “Setup” operating mode to
edit the configuration.
147
Pictures cannot be imported You are using the central unit’s
integrated software
Import pictures using the Windows
version of the software.
178
Conference unit icon
and participant are not
displayed in “Live”
operating mode
In the participant list, the “Show in
Live Mode check box is deactivated
for the participant in question
Activate the “Show in Live Mode
check box.
184