MOMENTUM 3 Wireless FAQ
Table Of Contents
- Before you start…
- What makes the MOMENTUM Wireless so unique?
- I work, commute, and travel all the time. Is the MOMENTUM Wireless a good option when on the go?
- Can the MOMENTUM Wireless reduce noise even without ANC (Active Noise Canceling)?
- Does the MOMENTUM Wireless feature Bluetooth 5.0?
- What Bluetooth codecs are supported by the MOMENTUM Wireless?
- What are the benefits to the user of the aptX Low Latency codec?
- What is the battery life of the headphones?
- How do I charge the headphones?
- Is the internal equalizer (EQ) controllable via the companion app?
- How do I access the AI voice assistant?
- Smart Pause is too sensitive and playback is stopping unwanted?
- Can I connect the MOMENTUM Wireless to more than one Bluetooth device simultaneously?
- Can I use the MOMENTUM Wireless without the Smart Control app?
- Are the batteries replaceable?
- During use...
- What do I need to do to get the best experience once I unpack my new MOMENTUM Wireless?
- What should I check or adjust to make sure the sound is at its very best?
- What settings are recommended to achieve the specified battery life?
- Will the Transparent Hearing function be affected by windy outdoor conditions?
- How can I unfold the headphones without turning them on?
- How can I turn off the headphones without folding them?
- Can I use the MOMENTUM Wireless via the USB-C cable with my Mac/PC/tablet?
- MOMENTUM Wireless is not charging when connecting via USB-C?
- How do I check for, receive and install firmware updates and when might the first updates be available?
- How can I activate aptX on my Mac to receive the highest possible audio quality?
- What is TILE?
- How can I deactivate TILE function?
- How can I use Amazon Alexa with my headphones?
- Why can't Amazon Alexa be activated?
- Why can't the headphones be added to the Amazon Alexa app?
- Why is the operating time decreasing?
- If a problem occurs...
- The headphones cannot be switched on/do not react to any button press?
- How can I do a hardware reset of the headphones?
- How can I reset the headphones to the factory default settings?
- How can I delete the entire pairing list?
- What should I check if I can’t hear anything when using the headphones?
- How can I adjust the headphones to a comfortable volume or make them louder?
- When watching videos or when gaming on my device is there a recommended way to ensure the sound is in sync with the visuals?
- Why is it vital to stay in my device’s range to prevent sound drop- outs?
- How can I force a reconnect to my Bluetooth device?
- What should I do if I have problems connecting my headphones to the Smart Control app?
- When using smartphones with Android 10 operating system, no connection can be established between the headphones and the Smart Control app?
- How do I ensure my voice is picked up clearly during a phone call?
- Why can't Amazon Alexa be activated?
- Using Skype with MOMENTUM Wireless under Windows 10 is not working?
- How can I contact the Sennheiser Service department?
MOMENTUM 3 | 3
How do I charge the headphones?
Answer:
The headphones are charged via a USB-C cable. The USB-C cable
and an additional USB-A adapter are included in the delivery.
Is the internal equalizer (EQ) controllable via the companion app?
Answer:
Yes, the Sennheiser Smart Control app offers an intuitive way to set
up the internal EQ. Once the EQ is set up, all EQ parameters are
stored in headphones, making the personalized sound available with
any music source.
How do I access the AI voice assistant?
Answer:
You can activate a preferred voice assistant such as Alexa, Google
Assistant or Siri by pressing the headphones' voice assistant button
once. The selection of the voice assistant depends on the configura
-
tion of the smartphone.
Smart Pause is too sensitive and playback is stopping unwanted?
The Smart Pause function gets calibrated every time you turn on the
headphones. Make sure that you wait until the voice prompts after
turning on the headphones are over until you put the headphones on
your ears. Doing so the sensors gets calibrated correctly.
Can I connect the MOMENTUM Wireless to more than one Blue-
tooth device simultaneously?
Answer:
You can pair the MOMENTUM Wireless with up to eight different
Bluetooth devices. The MOMENTUM Wireless stores these pairing
profiles.
You can connect the MOMENTUM Wireless to two devices simulta-
neously, e.g. to play music from a Bluetooth device and – at the same
time – be prepared for calls via your smartphone.
Can I use the MOMENTUM Wireless without the Smart Control
app?
Answer:
Yes, you can use the MOMENTUM Wireless without the Smart Con-
trol app for music playback, phone calls and voice assistant access.
The Smart Control app further enhances this experience by adding
several additional personalization options such as adjusting the
audio EQ and selecting the voice prompt language. The Smart Con
-
trol app also enables you to receive the latest firmware updates.
Are the batteries replaceable?
Answer:
The batteries of the headphones can only be replaced by the Senn-
heiser Service department.