MOMENTUM 3 Wireless FAQ
Table Of Contents
- Before you start…
- What makes the MOMENTUM Wireless so unique?
- I work, commute, and travel all the time. Is the MOMENTUM Wireless a good option when on the go?
- Can the MOMENTUM Wireless reduce noise even without ANC (Active Noise Canceling)?
- Does the MOMENTUM Wireless feature Bluetooth 5.0?
- What Bluetooth codecs are supported by the MOMENTUM Wireless?
- What are the benefits to the user of the aptX Low Latency codec?
- What is the battery life of the headphones?
- How do I charge the headphones?
- Is the internal equalizer (EQ) controllable via the companion app?
- How do I access the AI voice assistant?
- Smart Pause is too sensitive and playback is stopping unwanted?
- Can I connect the MOMENTUM Wireless to more than one Bluetooth device simultaneously?
- Can I use the MOMENTUM Wireless without the Smart Control app?
- Are the batteries replaceable?
- During use...
- What do I need to do to get the best experience once I unpack my new MOMENTUM Wireless?
- What should I check or adjust to make sure the sound is at its very best?
- What settings are recommended to achieve the specified battery life?
- Will the Transparent Hearing function be affected by windy outdoor conditions?
- How can I unfold the headphones without turning them on?
- How can I turn off the headphones without folding them?
- Can I use the MOMENTUM Wireless via the USB-C cable with my Mac/PC/tablet?
- MOMENTUM Wireless is not charging when connecting via USB-C?
- How do I check for, receive and install firmware updates and when might the first updates be available?
- How can I activate aptX on my Mac to receive the highest possible audio quality?
- What is TILE?
- How can I deactivate TILE function?
- How can I use Amazon Alexa with my headphones?
- Why can't Amazon Alexa be activated?
- Why can't the headphones be added to the Amazon Alexa app?
- Why is the operating time decreasing?
- If a problem occurs...
- The headphones cannot be switched on/do not react to any button press?
- How can I do a hardware reset of the headphones?
- How can I reset the headphones to the factory default settings?
- How can I delete the entire pairing list?
- What should I check if I can’t hear anything when using the headphones?
- How can I adjust the headphones to a comfortable volume or make them louder?
- When watching videos or when gaming on my device is there a recommended way to ensure the sound is in sync with the visuals?
- Why is it vital to stay in my device’s range to prevent sound drop- outs?
- How can I force a reconnect to my Bluetooth device?
- What should I do if I have problems connecting my headphones to the Smart Control app?
- When using smartphones with Android 10 operating system, no connection can be established between the headphones and the Smart Control app?
- How do I ensure my voice is picked up clearly during a phone call?
- Why can't Amazon Alexa be activated?
- Using Skype with MOMENTUM Wireless under Windows 10 is not working?
- How can I contact the Sennheiser Service department?
6 | MOMENTUM 3
How can I deactivate TILE function?
Answer:
Only when you registered the headphones to the TILE app the func-
tion is enabled. Otherwise the function is not active.
If you have used the TILE function (the headphones is connected to
the TILE app) and you want to deactivate the function again:
1. Make sure the headphones are connected to your smartphone via
Bluetooth.
2. Start the TILE app on your smartphone.
3. In the TILE app go to „Device settings“ and select „MOMENTUM 3“.
3. Select „Reset“.
The headphones are removed from your TILE account. The TILE
function on the headphones is deactivated.
How can I use Amazon Alexa with my headphones?
Answer:
To use Amazon Alexa as your voice assistant, you need to:
• add the headphones to the Amazon Alexa app and
• activate Alexa in the settings of the Sennheiser Smart Control
app
.
1. Make sure the headphones are connected to your smartphone via
Bluetooth.
2. Start the Sennheiser Smart Control app.
3. Go to the headphone settings.
4. Activate Amazon Alexa for the voice assistant button.
5. Start the Amazon Alexa app and select “Add Device”.
6. From the list of found devices, select “MOMENTUM 3”.
You can now use Amazon Alexa with the headphones.
Why can't Amazon Alexa be activated?
Answer:
Make sure the headphones are configured to use Amazon Alexa (see
above).
After pressing the voice assistant button, you will be notified that the
Amazon Alexa app needs to be restarted. This may happen if the
Amazon Alexa app is automatically closed by the smartphone oper
-
ating system. To restart the Amazon Alexa app, press the voice
assistant button twice (App iOS only). If you use Android, please
restart the App manually
Why can't the headphones be added to the Amazon Alexa app?
Answer:
1. Check that the headphones are connected to your smartphone
via Bluetooth.