User Guide for DW Series
Table Of Contents
- Important safety information
- Scope of delivery and overview of the DW series
- Product overview of the headsets
- Individually adjusting the headset
- Testing the headset system and the sound quality
- Making calls using the headset
- Charging the headset and storing the headset system
- Sharing a workplace
- Cleaning and maintaining the headset system
- If a problem occurs
- Specifications
- Manufacturer Declarations
If a problem occurs
DW Series - User Guide | 39
If a problem occurs
For causes and solutions that are mainly related to the base station, refer to the chapter “If a problem occurs ...”
in the “Setup Guide”.
Problem Possible cause Possible solution Page
The headset is placed into
the base station but the
Charge status LED if off
Rechargeable battery is
deeply discharged
Wait several minutes until the
Charge status LED lights up.
29
For quick-charging the headset:
Briefly press the Set button at the
rear of the base station.
–
Link between headset
and base station cannot
be established
Wrong operating mode
(Phone/PC)
Press the PC button or the
Phone button to select the correct
operating mode.
22
Headset is not paired with
the base station, the Link
LED lights up red
Place the headset into the base
station.
17
Bad radio link between
headset and base station
Transmission range is
exceeded
Reduce the distance between
headset and base station.
–
Adjust the radio range. 16
Noise interference and
connection loss
Microphone rubs on the cheek
or perhaps the beard
Bend the microphone boom so that
the microphone is about 0.8 - 1.2”
(2 - 3 cm) from the corner of your
mouth.
13
Too many DECT systems
within the radio range
Reduce the radio range. 16
Set the base station to narrowband
transmission.
16
Distance between base
station and fixed line phone
is so small that interference
occurs
Increase the distance between base
station and fixed line phone.
–
The rechargeable battery
cannot be charged
Charging contacts of the
headset or the base station
are dirty
Clean the charging contacts on the
headset and on the base station.
34
Rechargeable battery is
defective
Replace the defective rechargeable
battery with a new one.
36
Headset is not properly
placed into the magnetic
holder of the base station
Check if the headset is properly
placed into the magnetic holder.
29
The sound from the fixed line
phone is distorted and
disturbed
Base station is not adjusted
to the fixed line phone.
Use the ABC switch to adjust the
base station to your fixed line
phone.
19
No acoustic signal to be
heard in the headset
The volume is reduced when
the headset is in idle mode.
Increase the volume while you are
not on a call.
20