Instruction manual

Table Of Contents
FAQ/If a problem occurs ...
HD 450SE | 31
FAQ/If a problem occurs ...
Current list of frequently asked questions (FAQ)
Visit the HD 450SE product page at
www.sennheiser.com/download
There you will find a current list of frequently asked questions (FAQ)
and suggested solutions.
Your question has not been answered or the problem persists?
If a problem occurs that is not listed in the FAQ section or if the prob-
lem cannot be solved with the proposed solutions, please contact
your Sennheiser partner for assistance.
To find a Sennheiser partner in your country, search at
www.sennheiser.com/service-support.
Leaving the Bluetooth transmission range
Wireless calling and streaming are only possible in the Bluetooth
transmission range of your smartphone. The transmission range
largely depends on environmental conditions such as wall thickness,
wall composition etc. With a free line of sight, the transmission
range of most smartphones and Bluetooth devices is up to 10 meters.
If you, and therefore the headphones, leave the Bluetooth transmis-
sion range of the smartphone, the sound quality deteriorates
increasingly until you hear the voice prompt “Lost connection” and
the connection breaks down completely. If you immediately re-enter
the Bluetooth transmission range, the connection is automatically
re-established.
Resetting the headphones
If the function of the headphones is disturbed, perform a reset. Indi-
vidual settings such as the pairing settings are not deleted.
1. Connect the USB-C cable to the headphones and make sure that
the headphones are being charged (>
11).
2. Simultaneously press and hold the one/off button and the rear
part of the volume button (Volume +) for at least 5 seconds.
The reset is completed. Continue to use the headphones as nor-
mal.
Deleting the Bluetooth pairing list of the headphones
Make sure that no audio cable is connected to the headphones and
that Bluetooth is activated (>
27).
1 2
5s
Hold
USB-A
USB-C