Warranty

All TeleCom Headsets with "bird-band" style identifiers must have an intact, legible bird-band in
order to be considered for warranty repair or replacement.
The following types of documents, printed or electronic, are not considered valid receipts and
therefore cannot be used to determine eligibility for warranty:
 Credit Card Statements
 PayPal and/or eBay (or any other auction site) confirmations
 Bank Statements
 Bills of Lading, Bills of Material or any other type of shipping detail document
WARRANTY DOES NOT COVER
Counterfeit or "Grey Market" product or products purchased from any non-authorized
Sennheiser dealer.
Damage or inoperability caused by inadequate repair work performed by the end user or any
non-authorized repair center.
Products where the identification label, serial number or safety label has been removed or
altered.
Other manufacturer's equipment or reimbursement for said equipment that has been used in
conjunction with a Sennheiser product.
Inoperability due to lack of reasonable maintenance and care as determined by SEC. Accessories
or consumable items such as, but not limited to:
 Batteries
 Ear bud covers
 Ear cushions and/or headphone padding
 Cable clips
 Foam microphone windscreens
 Cases
Damage: This warranty does not cover any physical and/or electrical damage resulting from, but
not limited to:
 Accident
 Misuse
 Abuse
 Malicious destruction
 Acts of nature
 The temporary or permanent affixing of any items supplied or not supplied by the manufacturer
with any adhesive, fastener or the like.
 Use of batteries, power supplies or any other sources of power not specifically recommended by
the manufacturer.
 Inadequate repair work performed by the end user or any non-authorized repair center.