Comfort DECT calls DW Pro1/Pro2 Instruction manual
Contents Contents Important safety information ................................................................................... 2 The DW Pro1/Pro2 wireless headset system ...................................................... 4 Delivery includes ............................................................................................................. 5 Product overview ............................................................................................................ 6 Base station .........
Important safety information Important safety information • Please read this instruction manual carefully and completely before using the product. • Make the instruction manual easily accessible to all users at all times. Always include the instruction manual when passing the product on to third parties. • Do not use the product in situations which require special attention (e.g. when performing skilled jobs).
Important safety information – not covered or exposed to direct sunlight for longer periods of time in order to prevent heat accumulation (see “Specifications” on page 37). • Do not operate the product near any heat sources. • Only use attachments/accessories specified by Sennheiser Communications (see “Accessories” on page 36).
The DW Pro1/Pro2 wireless headset system The DW Pro1/Pro2 wireless headset system The Sennheiser Communications DW Pro1/Pro2 is a wireless DECT headset system which is intended for professional call center and office use.
Delivery includes Delivery includes 1 base station 1 headset with built-in rechargeable battery: – Pro1 variant: covers one ear (monaural) – Pro2 variant: covers both ears (binaural) 1 power supply unit 1 telephone cable 1 USB cable 1 safety guide (booklet with important safety information) 1 quick guide 1 CD ROM (including, among other things, the HeadSetup software and a detailed instruction manual as PDF) 5
Product overview Product overview Base station PC button with LED ACC socket Charging contacts DIP switch row 1 to 6 쐋 PHONE button DC IN socket with LED LINK LED PC socket (USB) CHARGE STATUS LED Cover with overview of DIP switch assignment ABC switch Power supply unit Microphone volume control DC IN connector Phone socket Telephone cable Handset socket USB cable 6
Product overview Pro1/Pro2 headset 7 7 Pro1 8 Pro2 9 9 A A 8 1 1 2 A 0 3 2 4 5 6 Microphone Headband Windshield Battery compartment cover Name plate Ear pad HEADSET LED Charging contacts LINK button AUDIO button 7
Overview of the buttons Overview of the buttons Base station Action Button 왘 Press the PHONE button 쐋 Page Selects the Phone mode 25 Establishes/disconnects the 23 link between headset and base station 왘 Press the PC button Functions Accepts/ends a call (with electronic call control/ handset lifter) 25 Selects the PC mode 26 Establishes/disconnects the wireless link between headset and base station 23 Accepts/ends a call (depending on the softphone used) 26 Functions Page Heads
Overview of the LEDs Overview of the LEDs Base station LED of the PC button Meaning lights up PC mode flashes Incoming PC call LED of the PHONE button 쐋 Meaning lights up Phone mode flashes Incoming telephone call LINK LED Meaning lights up blue Active link to the headset lights up red No link to the headset flashes red Headset is muted is off Standby mode Base station is switched off (not powered) CHARGE STATUS LED LED segment* Battery charge Required charging t
Putting the headset system into operation Putting the headset system into operation Putting the base station into operation You can use the headset system with your fixed line phone (Phone mode) and/or your PC (PC mode). The base station controls the wireless communication between the products. Removing/attaching the cover To remove the cover: 왘 Remove the cover by inserting a finger into the recess as shown.
Putting the headset system into operation Connecting the base station to the mains power supply The base station is ready for operation as soon as it is connected to the mains power supply. 왘 Connect the DC IN connector of the power supply unit to the DC IN socket . 왘 Plug the power supply unit into a wall socket. The LINK LED lights up red. The LED of the last used mode button (PHONE 쐋 or PC ) lights up white.
Putting the headset system into operation A Connection to a fixed line phone without socket headset 왘 Disconnect the handset cable from the telephone. 왘 Connect the handset cable to the Handset socket . 왘 Use the telephone cable to connect the Phone socket to the handset socket on the telephone. 왘 Set the DIP switch #1 and #2 to the upper position.
Putting the headset system into operation C Connection of an optional mechanical handset lifter (with connection possibilities A and B only) You can also connect the HSL 10 mechanical handset lifter from Sennheiser Communications (see “Accessories and spare parts” on page 36): 왘 Connect the base station to the fixed line phone as described under A or B . 왘 Connect the handset lifter to the ACC socket on the base station.
Putting the headset system into operation MSH standard MSH cable e.g. Alcatel DW Pro1/Pro2 MSH setting If your telephone has a built-in electronic hook switch supporting the MSH standard: 왘 Set the DIP switch # 1 to the upper position. 왘 Set the DIP switch # 2 to the lower position. The necessary connection and adapter cables are available from your Sennheiser partner. For additional information, please visit our website at www.senncom.com/headsetselector.
Putting the headset system into operation Installing the HeadSetup software The HeadSetup software enables the headset system to communicate with a wide variety of softphones and allows you to use the call control functions. Even without the HeadSetup software, the headset system can still be used as an audio input and output device. Updates and additional information on the HeadSetup software can be found on our website at www.senncom.com/headsetup or via the update function of the software.
Putting the headset system into operation Putting the headset into operation The microphone boom of the Pro1/Pro2 headset can be swiveled, allowing the microphone to be worn on the left or right-hand side (see page 24). 50% 100% 20 min 1h Before using the headset for the first time, charge the rechargeable battery for at least 20 minutes (see page 22). Labeling the headset The name plate allows you to label the headset. 왘 Change the lettering of the name plate as shown. The “Nameplate-template.
Putting the headset system into operation 왘 Push the AUDIO button in the direction in which you want to increase the volume until the HEADSET LED goes off. The headset switches to standby mode. 5s 4 Right 5 6 Left Testing the headset system in Phone mode and adjusting it Testing the telephone connection When PC mode is selected (the LED of the PC button lights up white): 왘 Press the PHONE button 쐋 on the base station.
Putting the headset system into operation Adjusting the audio signal/dial tone 왘 Set the ABC switch to A (default setting), B or C so that you can hear a clear dial tone in the headset. Adjusting the microphone sensitivity By default, the microphone volume control is set to between position 4 and position 5. This setting is suitable for most telephones and your voice gets reproduced at a good volume. To change the volume, adjust the microphone volume control accordingly.
Putting the headset system into operation Testing the headset system in PC mode and adjusting it Testing the PC connection When Phone mode is selected (the LED of the PHONE button white): 쐋 lights up 왘 Press the PC button on the base station. The base station is set to PC mode and the LED of the PC button lights up white. 왘 Press either the LINK button on the headset or the PC button on the base station.
Putting the headset system into operation Adjusting advanced settings The DIP switch row allows you to adjust the headset system to your individual needs. By default, all DIP switches are set to the upper position. To change the settings of the DIP switch row : 왘 If necessary, disconnect an existing wireless link between base station and headset (see page 23). 왘 Use a pointed object (e.g. a pen) to set the DIP switches to the desired position.
Putting the headset system into operation Automatically establishing the wireless link between headset and base station (Auto Link) – DIP switch 4 Switch position Function Switched off You have to manually establish the wireless link (see page 23). Switched on When taking the headset out of the base station, a wireless link is automatically established between headset and base station (Auto Link).
Using the headset system Using the headset system Charging the headset rechargeable battery If you charge the rechargeable battery for the first time, allow charging for at least 20 minutes without interruption. A complete charging process takes about 60 minutes. You can interrupt charging at any time without damaging the rechargeable battery.
Using the headset system When the battery is about to run flat ... ... only the LED segment 1 lights up weakly or flashes (see page 9). ... the HEADSET LED flashes red. ... you hear a low battery warning (three beeps)in the headset. ... you have several minutes of battery reserve. When the battery is flat, the headset switches off. If the headset is outside the range of the base station, it will switch off after 30 minutes in order to conserve battery power.
Using the headset system You can also establish or disconnect the wireless link by pressing the PC button or the PHONE button 쐋 on the base station (depending on the selected mode (PC or Phone), see page 28). If your telephone has a built-in electronic hook switch supporting the MSH standard (see page 13), you can only disconnect the wireless link between headset and base station by placing the headset into the base station.
Using the headset system Calling via the fixed line phone using the headset Accepting an incoming call You hear the ring tone of the fixed line phone: 왘 Put on the headset and establish a wireless link between headset and base station (see page 23). If you are using a handset lifter/electronic hook switch, the call is automatically accepted.
Using the headset system Ending a call 왘 Disconnect the wireless link between headset and base station (see page 23). If you are using handset lifter/electronic hook switch, the call is automatically ended. If you are not using a handset lifter/electronic hook switch: 왘 Hang up the handset or press the “end call” button on your fixed line phone.
Using the headset system Making a PC call 왘 Establish a wireless link between headset and base station (see page 23). 왘 Make the call using your softphone. Ending a PC call 왘 Disconnect the wireless link between headset and base station (see page 23). If the call control function of your softphone is supported, the call is automatically ended (see page 15). If your softphone does not support call control: 왘 End the call using your softphone.
Using the headset system If the “Always Audio” function is activated, you can still accept calls via the Phone mode. After ending the call, the base station automatically switches back to PC mode and all PC audio is reproduced via the headset. Switching between Phone and PC mode You can switch between Phone and PC mode and accept calls of the other mode. 왘 Press the PC button or the PHONE button 쐋 on the base station to select the desired mode.
Using the headset system To start the conference call using the master headset: 왘 Establish a wireless link between headset and base station (the LINK LED flashes blue). To add a guest headset to the conference call: 왘 Place the guest headset to be added to the conference call into the base station of the master headset. The HEADSET LED flashes blue/red and the headset pairs to the base station. If pairing was successful, the HEADSET LED lights up blue.
Using the headset system The volumes can be adjusted in several steps. When the minimum or maximum volume is reached, you hear a double beep in the headset. 왘 To increase or reduce the volume step-by-step, push the AUDIO button backwards or forwards. The assignment of the AUDIO button can be swapped depending on whether you wear the headset on the right or left ear (see “Swapping the assignment of the AUDIO button ” on page 16).
Using the headset system Pairing the headset to third party DECT GAP telephones 왘 Place the DW Pro1/Pro2 headset at a maximum distance of 1 m from the third party base station. 왘 Simultaneously press and hold the headset’s LINK button and AUDIO button for 5 seconds. The headset switches to setting mode/GAP pairing mode and the HEADSET LED flashes blue/red. 왘 Set the third party base station to GAP pairing mode (see the instruction manual of the third party base station).
Cleaning and maintaining the headset system Cleaning and maintaining the headset system CAUTION Damage to the product due to liquids! Liquids entering the product can short-circuit the electronics or damage the mechanics. Solvents or cleansing agents can damage the surface of the product. 왘 Keep all liquids far away from the product. 왘 Do not use any solvents or cleansing agents. 왘 Before cleaning, switch the product off and disconnect the base station from the mains.
Cleaning and maintaining the headset system Replacing the headset’s rechargeable battery You can replace the rechargeable battery. Spare rechargeable batteries are available from your Sennheiser partner. Only use spare rechargeable batteries recommended by Sennheiser Communications. CAUTION Damage to the product due to improper handling The cable connections can be damaged when subjected to mechanical stress.
Cleaning and maintaining the headset system Pro2 headset 왘 Carefully remove the ear pad from the ear cup where the battery compartment is located. 왘 Open the battery compartment cover using your finger nail (see first diagram). 왘 Remove the battery compartment cover . 왘 Remove the rechargeable battery and carefully loosen the connector plug of the battery cable. 왘 Insert the connector plug of the new rechargeable battery into the connection socket. Observe correct orientation of the connector plug.
If a problem occurs If a problem occurs Problem Possible cause Possible solution The headset is placed into the base Base station is not connected to the station but does not show any mains reaction Rechargeable battery is deep discharged Connect the base station to the mains power supply (see page 11). Link between headset and base station cannot be established (Phone mode) Base station is not connected to the mains Connect the base station to the mains power supply (see page 11).
Accessories and spare parts Accessories and spare parts For additional information on accessories and spare parts, please contact your Sennheiser partner or visit our website at www.sennheiser.com. Accessories • HSL 10 handset lifter – mechanical handset lifter – incl. ring tone detection – supports nearly all standard desktop telephones • DHSG cable – electronic hook switch cable – for e.g. Siemens, Aastra, etc. • MSH cable – electronic hook switch cable – for e.g. Alcatel, etc.
Specifications Specifications DW Pro1/Pro2 base station Dimensions 108 x 116 x 114 mm (W x H x D) Weight approx. 368 g Operating temperature range +5°C to +45°C (+41°F to +113°F) Storage temperature range −20°C to +70°C (–4°F to +158°F) DW Pro1/Pro2 headset Dimensions 170 x 175 x 55 mm (W x H x D) Weight Pro1: approx. 65 g Pro2: approx.
Specifications Approved by Canada: Industry Canada RSS 213 Issue 2, RSS 102 Issue 3 IC: 2099D-TDB1 (base station) IC: 2099D-TDH1 (Pro1 headset) IC: 2099D-TDH1 (Pro2 headset) USA: 47 CFR Part 15 (d) FCC ID: DMOCDBDIB (base station) FCC ID: DMOCDHDFC (Pro1 headset) FCC ID: DMOCDHDEC (Pro2 headset) DW Pro1/Pro2 power supply unit Nominal input voltage 100 to 240 V~ Nominal input current max. 0.2 A Mains frequency 50 to 60 Hz Nominal output voltage 6V Nominal output current max.
Manufacturer Declarations Manufacturer Declarations Warranty Sennheiser Communications A/S gives a warranty of 24 months on this product. For the current warranty conditions, please visit our web site at www.senncom.com or contact your Sennheiser partner.
Manufacturer Declarations • Increase the separation between the equipment and receiver. • Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. • Consult the dealer or an experienced radio/TV technician for help. This class B digital equipment complies with the Canadian ICES-003 Changes or modifications made to this equipment not expressly approved by Sennheiser electronic Corp. may void the FCC authorization to operate this equipment.
Index Index A ABC switch adjusting 18 ACC socket connection of an optional mechanical handset lifter 13 Accessories connection of an optional mechanical handset lifter 13 Acoustic signals adjusting the volume 29 Advanced functions pairing/using additional headsets 30 using 30 Advanced settings adjusting 20 adjusting the radio range 20 DIP switch row 20 establishing the wireless link automatically 21 limiting the volume 21 wideband and narrowband mode 21 Always Audio 27 Buttons base station 8 headset 8 ove
Index H Headset adjusting 24 charging 22 labeling 16 overview 7 pairing additional headsets for shared use 30 pairing to third party DECT GAP telephone 31 putting into operation 16 putting on 24 Headset microphone muting 30 Headset system testing the headset system in PC mode and adjusting it 19 testing the headset system in Phone mode and adjusting it 17 Phone and PC mode switching between Phone and PC mode 28 Phone mode adjusting 17 testing 17 Phone socket connecting the base station to a fixed line pho
Printed in China Publ. 06/10 A01 Sennheiser Communications A/S Langager 6, 2680 Solrød Strand, Denmark www.senncom.
